Alger hotellia

Plussat: The staff were superb and a special shout out to Kareem and Hajar for going out of their way to make my stay comfortable and safe!

Plussat: Breakfast varied and complete. Restaurant on top with spectacular views from Alger, has a short and correct menu, but excellent and very professional cooked; meaning they have a good chef. Modern room, quiet and clean, with a modern and clean bath. I was in 5th floor with good views over Alger. The staff gives a friendly and personalized treatment to make the stay comfortable.

Plussat: Clean Staff

Plussat: The hotel was very clean, the staff were very helpful. They accommodated for the early check-in as we had a wedding and needed to get ready early. They made us feel very welcome and really made our experience worth its while. I’d like to personally thank Sara who made the check in run very smoothly and really catered to our needs in a very friendly manner Meriem was lovely too and Lies who works with the security department.

Miinukset: Nothing.

Plussat: We have a 1 yr old so we ordered room service. The food was of a good quality and price was slightly cheaper than UK prices.

Miinukset: I was swimming with my daughter and I was wearing a rash vest and shorts when I was told that I wasn't allowed to wear a rash vest in the pool!!!!! I was told I was ok to continue swimming but the next day I wouldn't be allowed in unless I had a swimsuit/bikini. The way I see it is a hotel where I have paid to stay and use the facilities I should be able to wear what I feel comfortable in and not be dictated to! If these rules are so strict they should advertise them in advance. In hot weather destinations I prefer to wear a rash vest to avoid sunburn, when I'm on holiday I should be able to wear whatever swimwear I like! I later wondered if they would have said the same thing to a man in a rash vest and shorts??? Feeling singled out whilst having a fun swim session was not fun and I would not visit again based on this. Seems like plain discrimination to me!

Plussat: Great service d’étage , thanks to the 6th floor team . Great location . Very generous hotel , they offered a late check out for free. The Botanic Garden is amazing . Free visit and access from Sofitel for guests . The rooftop pool is very nice but water can be a bit cool in the morning .

Miinukset: The staff at the pool reception was less welcoming . When we left , the reception forgot to lift the block on the bank card . It caused us a problem with overdraft. Worth checking that the block is lifted at check out .

Plussat: Lobby was great and room was clean

Miinukset: Everything was fine during my stay except when I had a breakfast I ordered an omelette and I am standing to pick up my plate and I saw the guy who’s making the omelet using his hands without gloves or anything touching everything in there and grabbing the vegetable and putting it on the egg and act like nothing is happened. This is a 5 stars hotel. I didn’t expect this would happened honestly.

Plussat: Hotel staff are respectful, polite and helpful! Nice view, comfortable bed and excellent breakfast!

Miinukset: No coffee machin and refreshment in the room, check in very slow !

Plussat: The pool was nice. Staff were very friendly and helpful.

Miinukset: If I was Sofitel, I would be embarrassed to put my name on this hotel. You need to lower your expectations. Don’t come expecting a 5 star hotel room. Come expecting travel lodge style, then you won’t be too disappointed. Very old fittings and furniture, which is slightly ripped. Most disappointing was the bed - the mattress is totally gone. It was like sleeping on a mountain. I was being forced onto a small part of the edge of the bed as it’s so old and lost any kind of flat-ness. (Room 305 incase any staff want to check that out or replace it?) There is no vegan food on the room service menu. It’s very overpriced. Beware if you want to pay cash - the hotel with levy a surcharge for paying cash!! Never heard such a thing before!! I had even checked beforehand and nothing was mentioned. I had only changed the exact amount of cash (to avoid using the bank exchange rate on a credit card).

Plussat: Private beach was a key draw. The bed was large and comfortable.

Miinukset: Some of the lights in the room flickered on and off constantly. There was a small hole in the floor in front of the bidet. Each day they made the room for one person so they did not leave sufficient towels or toiletries for two people. There was no mini bar or coffee machine. The food in the hotel was expensive for what it was.

Plussat: The cleaning staff; the breakfast;

Miinukset: Check in and check out process; I

Plussat: beach and grden

Miinukset: Price is very high

Plussat: Nice beach

Miinukset: Very pricey ,

Plussat: Location is exceptional. The beach is great. The swimming pool is good.

Miinukset: Maintenance of the hotel and rooms cleaning are well below standard. We never got the room for which we were charged due to half of the hotel being without air conditioning. A rebate on the price should have been offered because of lower quality room but it was not. If it was not for the beach I would not have stayed in this hotel

Plussat: This one is hard to fill out. It was clean and very pretty.

Miinukset: I did not sleep good at all! The pillows gave me a massive migraine causing me severe pain and nausea! The last night I resorted to using Horse shoe shaped neck pillow. That was much better!

Plussat: Some of the personnel

Miinukset: Staff's lack of training and knowledge Service in restaurants, beach Overall shape and quality of the rooms Lack of amenities Total absence of management

Plussat: The breakfast was fantastic! Very nice staff and fantastic food with big variety. Nice beach and pool with free towels and sunbeds. Very nice and helpful staff at the concierge who did their utmost to arrange with taxis.

Miinukset: We had informed the hotel through booking.com that we wanted early check in and that we wanted non-smoking rooms. Yet my colleague was offered a smoking room and the rooms were not available until 4 pm. There was no shuttle at the Airport in correspondence with the Lufthansa flight arriving at 11 am so we had to pay the hotel rate for a taxi which is extremly overpriced. We were told that the taxi could be put on the room but since we couldn't check into the room at our arrival the reception said that the taxi driver would have to wait two hours to get his payment (!). Having talked to the hotel manager he arranged so that the taxi driver could be paid directly though but it's quite annoying that we had to get upset before there was any action. The rooms were big but very old. The tiles in the bathroom had been refurbished in a very poor manor and looked really bad. The bathtub looked very scrubby with scratches in the surface so there was rust coming through. I had no bathrobes in my room whereas my colleague had bathrobes in her room. The quality of the resturants at the hotel were not fantastic and a huge minus was the fact that smoking was allowed so even though we were sitting in a non-smoking area you could smell cigarette smoke all through the dinner. Also the resturants were way overpriced and did not correspond with the quality of the food (except for the breakfast which was the only five star experience at the hotel). The worst experience was however when we wanted to pay the bill the night before our departure. All in all it took us two hours (!) and a like a tonne of paper work... They tried to charge another price than the one stated in our booking confirmation from booking.com and said that booking.com had the wrong information and refused to understand that this had to be sorted out by themselves. Extremely unprofessional behaviour and a huge disappointment that the hotel manager made us feel like it was our fault.

Plussat: Not bad

Miinukset: Cleanliness and restaurant staff way to deal with clients.

Plussat: everything was good, location and excellent hotel..

Miinukset: nothing, all perfect

Plussat: Excellent staff. Abdu was the best. Good location and good service. I have recommended to my friend already to stay and he shall be staying there. Nice hotel and wish to stay their again. Best regards, Shrikant M.Joshi

Miinukset: Breakfast has little or no Vegetarian items. Try to add it.

Plussat: Everything was fine. The hotel is pretty new, so you can feel the fresh building around

Plussat: Facility, rooms furniture the quality

Plussat: Nice big bed, quiet

Miinukset: Two times was given a room with awful smoke smell. On the third time got a normal one. Breakfast is poor. Reception personnel is slow.

Plussat: Eveyrthing is OK.

Miinukset: of course it could be improved but...

Miinukset: I used my business credit card once in Algeria to pay for my hotel. They took a carbon copy of my credit card and 2 weeks later my card was fraudulently used from this area. Will not recommend this hotel and have reported it to the fraud office.

Miinukset: Worst money-value ratio I ever had in a hotel

Miinukset: facilities not kept up, Scratched and damages furniture, Food very expensive, twice at other nicer hotels. No non-smokng floors, smoking allowed in all hallways. Rooms supposed to be non-smoking, but cirgarette burns on furniture. Etc.

Plussat: The variety of food available was good. The staff were quick to clear the table of used plates and went out of their way to provide me a cigarette lighter to me when needed. The facility was near the airport and the mall is helpful. .

Miinukset: I was dropped at the wrong airport terminal by the hotel airport pick up service which caused a lot of inconvenience. Summonned from my room to the reception desk and nobody who called and for what.

Plussat: Really clean. Staff very kind

Plussat: Location, historic place, garden

Miinukset: Spa facilities

Miinukset: I had bugs in the bathroom and it was not very clean. I asked at the reception for the invoice for the accommodation and they were not able to provide me. It is not a 5 stars hotel

Plussat: Beautiful place, full of history. If you like old palaces with charm... The tiles that decorate the whole building are stunning. Bed very confortable, linen high quality, good towels...

Miinukset: It is a bit falling apart, the staff is sometimes very friendly and helpful and sometimes does not really care...

Plussat: very good team and service and quality of food

Miinukset: part of the funiture

Miinukset: the attitude of the staffs. they were not helpful in any of the issues i encountered there ...

Plussat: The swimming pool and gym were nice. The hotel decoration is old style with nice tiles all over the walls.

Miinukset: The hotel staff refused to give me an invoice of my stay. It was a business trip and I needed an invoice for taxes purposes, but after a month of sending emails and asking them to provide me with an invoice, I have got nothing from them. VERY BAD CUSTOMER SERVICE. I do not recommend it for business trips.

Plussat: Location , staff, architecture.

Miinukset: Very old rooms, lack of maintenance, it is a 2 stars nax!

Plussat: everything was amazing especially the staff they were super

Miinukset: Shuttle service commited but not provided.

Miinukset: Attitude of the staff was just not what you'd expect in a hotel. They kept going on and on in French even when I hinted that I prefer Arabic. We also didn't fine the note "please make up the room" quite welcoming. Breakfast was disappointing.

Plussat: Good service for every thing

Miinukset: Nothing

Plussat: hotel nice

Miinukset: breakfast expencive

Plussat: The cleanliness and the staff very welcoming attitude The breakfast was e cellent with loads of choices

Miinukset: Excellent Staff attitude welcoming and professional the room was very clean spacious and comfortable The staff was helpful and accommodating

Plussat: Friendly and multilingual staff .

Plussat: it is very bad hotel i ever use in my life

Miinukset: no service no services , frunture very bad , towel not clean at all , toilet very bad , AC vey bad ...etc

Plussat: Location is good, room’s view was good.

Miinukset: 1- The level of cleaning is bad 2- the towels and bed’s materials is old not matching with price of hotel 3- flooring carpet in room was too dirty as I’m setting in public place 4- the breakfast is very poor ........ really the price was very high against the level of hotel which I found.

Plussat: In fact I didn't like anything, if it was possible I would have left to other hotel

Plussat: Really i been thinking hard to find anything good i can mention but nothing was good.

Miinukset: Nothing is clean ((carpet smells bad)) towles are dirty and used. Bed is not comfortable. Each time you call for assitant they will tell you ((please call 659 or any extension)) and sometime they wont reply.

Plussat: Nothing

Miinukset: Everything

Plussat: nothing at all

Miinukset: the hotel is dirty and there is no napkin

Miinukset: So dirty and noisy.

Plussat: -

Miinukset: Everything was bad!!!

Plussat: Rooms were neat and comfortable.

Miinukset: Breakfast doesn't have variety food. Everyday same breakfast...bad if u stay longer 5-6days.