Alger hotellia

Plussat: Great service d’étage , thanks to the 6th floor team . Great location . Very generous hotel , they offered a late check out for free. The Botanic Garden is amazing . Free visit and access from Sofitel for guests . The rooftop pool is very nice but water can be a bit cool in the morning .

Miinukset: The staff at the pool reception was less welcoming . When we left , the reception forgot to lift the block on the bank card . It caused us a problem with overdraft. Worth checking that the block is lifted at check out .

Plussat: Best place in town. Amazing hotel and super nice staff!

Plussat: Hotel staff are respectful, polite and helpful! Nice view, comfortable bed and excellent breakfast!

Miinukset: No coffee machin and refreshment in the room, check in very slow !

Plussat: The staff were superb and a special shout out to Kareem and Hajar for going out of their way to make my stay comfortable and safe!

Plussat: The hotel was very clean, the staff were very helpful. They accommodated for the early check-in as we had a wedding and needed to get ready early. They made us feel very welcome and really made our experience worth its while. I’d like to personally thank Sara who made the check in run very smoothly and really catered to our needs in a very friendly manner Meriem was lovely too and Lies who works with the security department.

Miinukset: Nothing.

Plussat: Room really clean, excellent service, if you come you will find Sarah and Hagar in the reception i can't find words but amazing, helpful and alaways smiling ☺ Thanks.

Miinukset: Rien

Plussat: The Staff! Hadjer was amazing in arranging all logistics before arrival. Kareem & Sarah were fantastic helping out any way they could to ensure guest satisfaction. Everything else is great, decor, view, furniture, housekeeping, complimentary fruits everyday, wilingness of staff to go the extra mile to help. Just a great experience overall!

Miinukset: Love this Hotel. Been here before. But they used to have a sauna next to gym which is now sadly converted to a small conference room. Also the breakfast before used to have a chocolate fountain but its no longer there :(

Plussat: Everything

Miinukset: Nothing

Plussat: Staff is super. Especially Sara and Hichem, they helped me with everything and were very friendly! The view from the room was amazing. Very clean facilities. Everyday they put in my room a fruits plate, so nice from them! Everything was well arranged and a special thanks to Sara and Hichem!

Plussat: Very nice and clean hotel, staff were really kind and very helpful with the luggage, advising about nearby stores and restaurants, and more important calling taxis for us. The surprise in the room was amazing, typical Algerian delicious sweets that we enjoyed with coffee. We had dates at our arrival, dates were available for guests in the lobby with juices and Algerian gateau. The view from the room was TOP!. Thanks to the staff for smiling all the time, we did enjoy our stay, and we will be back for sure!

Miinukset: NA

Plussat: The staff was helpful specially sarah , the space was very quiet , close grocery . Thanks a lot.

Plussat: We have had wonderful stay at the hotel. We would like to personally thank two of the best hotel staff ,we have ever met, Mrs. Sarah and Mrs. Hadger for the hospitality, professionalism, kindness and friendly attitude. Our overall stay is great and exceptional. We highly recommend the hotel for my friends and for sure we will stay there again.

Miinukset: The room is little bit small for two persons.

Plussat: The room was clean and comfortable, and the staff is friendly and helpful .

Miinukset: The location is a little bit hard to find , and I wish that the price was better .

Plussat: Nice place in the middle of ALgiers, well located and well managed

Miinukset: Everything was OK.

Plussat: The breakfast is terrible ! the internet goes on and off and rooms are super tight, the suits are more or less acceptable !

Miinukset: The breakfast is terrible ! the internet goes on and off and rooms are super tight, the suits are more or less acceptable ! and some of the stuff don't speak even french !! and the TV doesn't work ! the hot water takes a long time to heat up ...

Plussat: the breakfast had loads of options The cleaning lady Donia is VERY nice and is probably the only good staff there

Miinukset: ALOT. 1) They didnt mention on booking.com there is a £120 deposit which they take out of your bank 2) they didnt mention on booking.com that they actually have 3 ADITIONAL taxes that you have to pay 3) they overcharged me 120£ when I left 4) I had to change my room 3 times because they were disgusting and had INSECTS everywhere (I have attached about 4 of the 20+ pictures I have) 5) I asked for towels and shampoo and they said THEY RAN OUT! 6) I asked to speak to a manager, they hung up on me multiple times and then after about 4 HOURS of calling them, they passed me to someone who said he was the manager and said his name was Mahdi. When I called back and asked for him they said they dont even HAVE an employee called Mahdi so everything was a lie. 7) Booked a taxi for the airport ride and asked them to charge it to my room, which they did, but they did not inform the driver, SO I HAD TO PAY TWICE! Honestly, given that I speak arabic and I am algerian and this is supposed to be the top of the top, you are better off going to the Hilton, which is closer to the airport, clearner and the staff are friendly. NOT WORTH your money.

Plussat: The cleaning staff; the breakfast;

Miinukset: Check in and check out process; I

Miinukset: Only the corridors are good, the rooms, the food menu, the swimming pool, the SPA all not of the level of 5 stars and not equivalent of the price. The head of the receptionists is a very rude lady and the staff as well. Very disappointed about that stay and felt like my money was lost!! I will never come back again, neither will no one of my family.

Miinukset: reception response and how they serve customers!!!!

Plussat: The pool is OK.

Miinukset: The cleaning staff stole some valuable personal belongings from my room. I expected some kind of compensation, but the General Manager just said that these kind of things can happen and they would not do anything at all. I will take this issue to the Sheraton headquarters in the US and inform them about this. Shame of hotel. The facilities are nice, but the service is HORRIBLE.

Miinukset: Everything

Plussat: The bed is comfortable

Miinukset: The safe did not work and I got something stolen in my room. Very disappointed. Room dirty, bad food, bad service, you get credit card charged twice, etc. Not recommended. I am not coming again.

Plussat: Nice beach

Miinukset: Very pricey ,

Plussat: Location is exceptional. The beach is great. The swimming pool is good.

Miinukset: Maintenance of the hotel and rooms cleaning are well below standard. We never got the room for which we were charged due to half of the hotel being without air conditioning. A rebate on the price should have been offered because of lower quality room but it was not. If it was not for the beach I would not have stayed in this hotel

Plussat: This one is hard to fill out. It was clean and very pretty.

Miinukset: I did not sleep good at all! The pillows gave me a massive migraine causing me severe pain and nausea! The last night I resorted to using Horse shoe shaped neck pillow. That was much better!

Plussat: Some of the personnel

Miinukset: Staff's lack of training and knowledge Service in restaurants, beach Overall shape and quality of the rooms Lack of amenities Total absence of management

Plussat: Everything

Plussat: Facility is good and staff is Nice.

Miinukset: Heating iq not working well and shower is no hôtel enough. I feel cold.

Miinukset: Location Clean

Plussat: Nice hotel, modern furniture, international standards

Miinukset: Not a good location for me, very far from all the industrial areas in the East part of Algers. No hot water in the night when I left……(!). Expensive taxis out of the hotel. Expensive restaurant at the top floor…….

Plussat: everything was good, location and excellent hotel..

Miinukset: nothing, all perfect

Plussat: Everything was fine. The hotel is pretty new, so you can feel the fresh building around

Plussat: very good breakfast & dinner, Comfortable bed, perfect cleanses

Miinukset: improve Staff professionalism

Plussat: The staff was friendly

Plussat: Clean

Miinukset: No hot water No AC in the room...it was freezing

Plussat: Nothing, never ever again in this hotel!

Miinukset: Staff is horrible, they are not professional at all. The first day (check in day), they had to change my rooms 4 time, so I moved my luggages for 4 times to find a good room (normal one), however we couldn't. 1 room: not clean, wet dirty towel on the floor, woman hair on every corner in the bathroom. 2. Room: it was smelling smoke 3. Room: it was smelling smoke. and 4. room: minibar was empty, there was no hair dryer in the room (later I called the reception to bring but they didn't bring and I asked my colleague to bring his hair dryer which took my +30min. and I was late to my meeting). Due to these unfortunate events, the supervisor lady called Yasmine asked me if I was happy in the 4. room, however sink was not ok and the water was not going from the sink but I didn't ask them to change the room again because there is no good room in the hotel. Then they asked me to upgrade my room for my rest 4 days ( I stayed 6 days totally) to make me happy. It was the same size room and the supervisor told me that the brakfast and laundry would be free of charge in the upgraded room. However I was in the reception to check out in the last day, I received the pre-invoice and loundry and breakfast for 4 days had been charged. I told them that both should have been free for me since my room was upgraded. Then the unprofessional lady called Chefika told me that "ahh ok I will delete the laundry cost but breakfast can't be free". It was so funny because they tell me that breakfast would be free after room upgrade, but then they refused to make it free and charged me full cost. and this is the most dramatic part. I told Chefika that Yasmin offered me free breakfast and laundry, so you may call her and ask.

Miinukset: I stayed for the one night in room 517, there was some sort of an event and booming music by the pool all night, I had an early flight and checked out at 3.30am, at this point the music was still booming, I could hear in my room all night, zero sleep ! cant beleive i was subject to this at a cost of £135

Plussat: Good location. Renovated rooms are ok. Bed is new but old furniture still available. Service is much better than in other hotels in Algiers

Miinukset: Old sanitary in bathroom. Many mosquitoes in the bar area and in rooms. Hotel looks very old. Full renovation is needed.

Plussat: staff - food - calm - location - gym-

Miinukset: room floor -

Plussat: Excellent location; excellent staff; clean rooms; 3 restaurants inside; shuttle to airport. I was especially impressed by all the personnel. Very professional and helpful, every single one.

Miinukset: I had booked the Mercure thinking it was another hotel. This other hotel (downtown) had a huge gym, swimming pool and spa area. This hotel does have a gym and a pool, but smaller than the visions of grandeur I had mistakenly assumed.

Plussat: Close to airport

Miinukset: Old construction. Unclean. Poor bathroom.

Plussat: Close to airport. Breakfast with local delicatessen

Plussat: The variety of food available was good. The staff were quick to clear the table of used plates and went out of their way to provide me a cigarette lighter to me when needed. The facility was near the airport and the mall is helpful. .

Miinukset: I was dropped at the wrong airport terminal by the hotel airport pick up service which caused a lot of inconvenience. Summonned from my room to the reception desk and nobody who called and for what.

Plussat: Everything was OK.

Miinukset: Nothing.

Plussat: Location, historic place, garden

Miinukset: Spa facilities

Miinukset: I had bugs in the bathroom and it was not very clean. I asked at the reception for the invoice for the accommodation and they were not able to provide me. It is not a 5 stars hotel

Plussat: Beautiful place, full of history. If you like old palaces with charm... The tiles that decorate the whole building are stunning. Bed very confortable, linen high quality, good towels...

Miinukset: It is a bit falling apart, the staff is sometimes very friendly and helpful and sometimes does not really care...

Plussat: very good team and service and quality of food

Miinukset: part of the funiture

Miinukset: The reception not friendly, check in cost me almost 90 minutes, we need help but they don’t want to help the client solve problem. I will not live in this hotel again even it has a good garden .

Plussat: I chose the Hotel over some cheaper ( City Centre / Harbour Area ) options as it was offered a decent swimming pool, good sized Gym and Spa . These facilities gave me activities to do on site after two very long sight seeing days. The Hotel has a very pleasant pool side snack bar and in addition a wonderful terrace bar for coffee and cakes or something a little stronger!. I found the Hotel's security policies and procedures effective and re assuring.

Miinukset: My only disappointment was a few broken or missing features in my allocated room. These should have been obvious to the room cleaning staff. I brought the matter up at the end of my visit.

Plussat: Worthless

Miinukset: Every thing is old and damaged

Miinukset: Rooms are old and bathroom is worn out. A government hotel !

Plussat: Nothing it can be better cinsedration of it historically value

Plussat: everything was amazing especially the staff they were super

Plussat: Air port shuttle came on time I just let the hotel know about my flight number Excellent service. Rooms were clean. Staff friend.

Miinukset: Shuttle service commited but not provided.

Miinukset: Attitude of the staff was just not what you'd expect in a hotel. They kept going on and on in French even when I hinted that I prefer Arabic. We also didn't fine the note "please make up the room" quite welcoming. Breakfast was disappointing.

Plussat: Good service for every thing

Miinukset: Nothing

Plussat: Good location small shopping stores near by . Close to airport . Clean , staff very helpful and professional . Highly recommended.

Plussat: Staff at every level was very good & cooperative.

Miinukset: The property is very old and it is not upgraded to current hotel standards. The location is interior, breakfast was not at all up to expectation and it smells at most of the location within property.

Plussat: Friendly and multilingual staff .

Plussat: The free shuttle service worked perfectly, the room was large and a comfortable king size bed and flat screen tv (it didn't work though since the remote control was broken) Free wifi worked perfectly. Nice continental breakfast with lots of cakes and also omelett. The night staff was nice but in the morning it was different.

Miinukset: This hotel is situated in a part of Algiers where there are very few shops and sights. The hotel room I had faced the car park and there was lots of noise all night from small trucks and cars. The floor had a carpet and it was dirty. The small bathroom was also not as clean as it should. There were spots and soap marks on the shower and walls. Even though it is an okay three star hotel, the location and cleaning didn't live up to expectation.

Plussat: No heat, it was cold in the room

Miinukset: when on site, the staff did not find the confirmation of the hotel. It took one hour and 30mn to get it sorted out.

Plussat: free shuttle from airport and return is and added value,

Miinukset: but breakfast was not good, payment with creditcard had not worker proper - 3 or 4 attempts, windows did not close proper that we had to add AC heating to get nice temperature in the room (210)

Plussat: nothing

Miinukset: everything

Plussat: it is very bad hotel i ever use in my life

Miinukset: no service no services , frunture very bad , towel not clean at all , toilet very bad , AC vey bad ...etc

Plussat: Location is good, room’s view was good.

Miinukset: 1- The level of cleaning is bad 2- the towels and bed’s materials is old not matching with price of hotel 3- flooring carpet in room was too dirty as I’m setting in public place 4- the breakfast is very poor ........ really the price was very high against the level of hotel which I found.

Plussat: In fact I didn't like anything, if it was possible I would have left to other hotel

Plussat: Really i been thinking hard to find anything good i can mention but nothing was good.

Miinukset: Nothing is clean ((carpet smells bad)) towles are dirty and used. Bed is not comfortable. Each time you call for assitant they will tell you ((please call 659 or any extension)) and sometime they wont reply.

Plussat: Nothing

Miinukset: Everything

Plussat: nothing at all

Miinukset: the hotel is dirty and there is no napkin

Miinukset: So dirty and noisy.

Plussat: Rooms were neat and comfortable.

Miinukset: Breakfast doesn't have variety food. Everyday same breakfast...bad if u stay longer 5-6days.

Plussat: Big king size bed, and quietness I guess because it's very very not busy staff doing their best Safe and secure

Miinukset: Shower head leaking, no WiFi at all except in the reception area but keep dropping off. shower glass leaking too so water everywhere on the floor, view from the bedroom looks onto the a huge warehouse