La Quinta Inn by Wyndham Amarillo Mid-City

I liked that everything was close to the hotel.

when I booked the room online it showed 2 beds with a living room area. The room we got did not have a living room area. Just the beds. That was disappointing. Also the breakfast was a little disappointing but grateful they serve something.

many items in disrepair in room

Room was clean and tidy

Needs major renovations

Nothing! Dirtiest hotel we’ve ever stayed in and the most miserable staff we’ve ever encountered! The bed linen was dirty, room not vacuumed and surfaces not wiped down...absolutely filthy when we checked into our room. One member of staff tried to help by bringing clean sheets and making the bed up (although we thought she was very reluctant about it, and didn’t even say sorry). When she made the bed, those sheets were dirty and she had to start all over again. She wasn’t happy about it and we felt we were in the wrong having to put her through it! Also, got locked out of our room for nearly an hour due to faulty mechanism in lock. Member of staff in reception said it happens quite a bit and she wouldn’t be able to fix it. She didn’t seem that bothered , but said she’d call out the maintenance guy (she said it could take a while for him to show up because it was late at night). but we finally managed to get in the room ourselves, and in the end basically one of us had to stay in the room at all times. We refused to pay because of all the issues, but miserable reception staff charged us. Next day I rang manageress and she was the only one that apologised and refunded us.

Location was the only thing we liked about the property. The dump needs completely sorting out...cleanliness, reception staff and door locks!!

Good location, friendly staff, bed was comfortable but the bathroom had lots of mold and the mirror was loosing it backing / reflection around it's edges. The bathroom / shower needs a major rehabilitation.