Amarillo hotellia

Plussat: I've been to better Drury inns many times in the past.

Miinukset: The room was not what I reserved.

Plussat: Clean, dog friendly hotel - which is hard to find this day and age. Also enjoyed the free happy hour and food after a long day on the road

Plussat: We often travel between Texas and Colorado and vice-versa. The Drury Inn and Suites in Amarillo has become our standard overnight resting place. It is conveniently located, clean, and quiet.

Miinukset: The popcorn machine in the lobby creates a smell of rancid grease throughout the ground-level and second floors of the hotel. I guess that some folks like the popcorn, but I'm not in that group.

Plussat: Staff was very friendly and made us feel so welcome. I really enjoyed kickback and there was plentyNot of space for us and two little ones! Def recommend!

Miinukset: Nothing :) Was great!

Plussat: Well maintained and clean rooms. Polite and friendly staff.

Miinukset: Wish breakfast would be served until 10:00 instead of 9:30.

Miinukset: Very clean and comfortable!

Plussat: breakfast is good

Miinukset: elevator

Plussat: Bed was comfortable, sheets were clean bathroom was very clean. Coffee was very good. Breakfast was good with lots of options

Miinukset: The wall and chair had dried stains all over, they REALLY needed to be cleaned. The room had a VERY STRONG spray odor. It felt like they were covering up pet smells or smoking smells. My daughter and I both woke up with a headache.

Plussat: I went to a few other hotels in the area. One was around $50 a night and a good benchmark for hotel quality. The parking lot was full with lots of people. Obviously a popular hotel. However, the noise levels were much higher. The rooms aren’t as nice. The Country Inn & Suites has good soundproofing, nice furniture without obvious wear from use, and the windows open to allow the room to be air’ed out from all the deodorizers that most hotels use.

Miinukset: The deodorizers that most hotels use are toxic and give me an instant headache while I am in the cloud. The ability to air out the room made all the difference. Internet security is important to me because of my business. I was provided a WiFi password. But when I connected to the WiFi, it did not require one which means the connection was not encrypted and would allow someone close by to eaves drop on your internet communication. I told the front desk about that and they said they would fix it. They also have an ethernet cable connection which gets around the WiFi problem. I also checked to see if the hotel was “listening in” and could find no evidence of that.

Plussat: The person at the front desk was so kind when we came to see what check time was. She called to check on our room and even though there had been a large party the day before our room was clean and she let us check in early. The atmosphere was absolutely charming. The pool and whirlpool were amazing! Will defiantly come back again.

Miinukset: The only thing I didn't like was the overpowering cleaning product smell in our room. It was a nice scent but very heavy in the room.

Plussat: Nice room size

Miinukset: Rude front desk. Wouldn’t let me check in. He had me sit in the lobby and reserve a room on my app instead of helping me in person. Also, didn’t explain breakfast, pool or WiFi. Just handed room key and said bye.

Plussat: Pretty new feeling facilities. Everything worked and price was good for the area.

Miinukset: Somewhat hard to find off of 45.

Miinukset: Room was disgusting hair in the shower and what was 100% blood on the curtain the pillows smelled like cologne and the walls are paper thin guy next to us kept us up all night with his snoring. I don't usually right reviews but it was warranted this time.

Plussat: Great pool and give hottub!! Very nice spacious rooms

Plussat: Nice indoor pool, comfy beds, and cookies!

Miinukset: Room 634 heat is okay. The fan runs no matter what, which kept me from a sound sleep. Otherwise, the hotel is great.

Plussat: The room was big, sheets were soft, enjoyed the size of the bathroom.

Miinukset: The shower had an entire bar of soap left on the accessible seat so it obviously got overlooked. Also the bathroom would have a cooler factor if it wasn’t a tub.

Plussat: People at the desk were nice

Miinukset: Couldn't get to it due to road construction so had to go through the back way after going around down town for an hour went to check in and they couldn't process my credit card for some reason so went to the next hotel and my card worked fine there. Hotel is not ready to be opened yet, pool is still closed they were washing the walkway as I walked by had to walk out of my way, still looks to be under construction. I always stay at embassy and never had a problem with my credit card not working but thus was terrible after driving four hours and after the hassle of trying to check in here then going to get another hotel was late for my event i was in town for. I will continue to use embassy but I will not bother trying to use this one again. Run away don't waste your time it money staying here.

Plussat: Staff was nice, location was right off of the interstate, and parking was a breeze.

Miinukset: I was in a downstairs room, and I could hear the guest above

Plussat: Spacious room cable tv clean lots of parking

Miinukset: bed felt worn out and uncomfortable

Miinukset: The shower in Room 221 was not working. Part of any hotel stay is a great shower in the morning. That was followed by a sink that did not have a drain stopper so after a sponge bath of sorts, shaving was equally discouraging.

Plussat: Breakfast

Miinukset: AC was broken and beds were awful

Plussat: This was a last minute reservation to go looking for an apartment. The girls at the desk when I checked it were wonderful! They were very polite and even gave me suggestions to go look at. Checkout was the same! Room was clean and very comfortable. We would stay there again if we need to.

Plussat: The location was great. A nice safe part of town. The breakfast was OK. Daughters upset the waffle maker was broken.

Miinukset: The front desk employee was rude to my wife. The air conditioner was blowing warm air. There was a hole in the wall and I could see into the parking lot. The ice machine was broken. The carpet was filthy. I walked around barefoot and my feet were black.

Plussat: It was reasonably inexpensive for that night, but that was with a Kayak deal.

Miinukset: The shower head spewed water all over the bathroom, ruining an expensive pair of slippers. I called the front desk and got the sleepy reply, "What do you want me to do about it? I'll just tell maintenance to look at it in the morning." Yes, that really helped me, as I was staying one night. They never offered ANYTHING to make up for this pretty big inconvenience, not even a simple apology. I would not stay at this poorly named "Quality" Inn again, and neither should you.

Plussat: Clean, Quiet, and mostly friendly staff. Allowed my mom and myself to rest for the night along our road trip.

Plussat: Decent price and a sufficiently friendly front desk lady.

Miinukset: I was put in room 116 which did not have a new smoker sign even though I explicitly asked for no smoking room. The room stink of cigarette smoke. It was somewhat clean but not very comfortable in the neighborhood is questionable. The area around it is not very well-maintained. There are no security guards on duty. The front lobby is kind of shabby too.

Plussat: Everything. Staff was great. Rooms are great. Best place I have stayed at in Amarillo

Miinukset: Sheets were itchy. But they were clearly newer sheets. It could be the detergent used and my sensitive skin. This was the only thing.

Plussat: Great location, just off the interstate. Rooms were large and very clean. Hot breakfast was very nice, basic but plentiful and hot. We will definitely stay here on our next trip to Amarillo.

Miinukset: No complaints. We were very satisfied.

Plussat: The staff went out of their way to be accomodating and extremely polite. The breakfast buffet was very good.

Miinukset: We has a room right next to the pool so it was a little busy.

Plussat: Restaurant food was delicious. Staff was very accommodating. Rooms were comfortable. Good place to stay if you need to overnight in Amarillo.

Plussat: I liked the hotel bar and restaurant it was very affordable and clean with nice people working them

Miinukset: I slept maybe 4 hours total in 2 nights for some reason the cleaning people were still cleaning up and vacuuming till atleast 11 pm and someone was constantly constantly constantly walking all night long back and forth over my room and of course yall make it so the Ac dosent stay running all night so i can hear every noise. Not staying here ever again

Plussat: Plenty of extra towels and pillows when requested and good buffet Bfast

Miinukset: They stopped their happy hour in the evenings

Plussat: Has had some updates. The rooms and building were clean and well kept. Close to the I-40. Easy access.

Miinukset: Older building.

Plussat: Nothing

Miinukset: The booking was for a non smoking room and we were put in a smoking room saying that nothing else is available. None of us smoke and all of us are coughing now. My son and husband have asthma and it wasn't very comfortable for them to smell that for whole night.

Plussat: Good location, relatively clean. Polite staff

Miinukset: Older beds. Worn out mattress

Miinukset: They charge more money for non-smoking rooms. Does not make sense. Smokers cause more damage and filth, so they should be charged more. The armchair was literally dirty on the arms with grime, which made me not want to touch anything.

Plussat: We checked in after a long day of driving and left right after breakfast the next morning. Staff was friendly at check in and out. Good breakfast, waffles, biscuits and gravy, the regular cereal/toast. Room was clean and comfortable.

Miinukset: A newer tv was hanging on the wall, but the old tv cabinet was still in the room, which was awkward. It was scooted over to the corner and then nothing was under the new tv. I guess nothing was wrong with it, it just looked funny.

Plussat: Easy access to interstate. Good if you need a cheap, quick layover with low expectations.

Miinukset: Thin windows led to lots of road noise being on the interstate. In room A/C unit cycled oddly and was not able to provide white noise to cover road noise.

Plussat: Nothing

Plussat: Was expecting more for $100. a night. Needed updating, cheap bedding and towels. Looked kind of dirty.

Miinukset: Television in the room was broken.

Plussat: It was peaceful and quiet

Miinukset: The halls smelt like sewer

Plussat: They had a nice breakfast and the pool was fun

Miinukset: They had a nice breakfast and the pool was fun but the hotel smelt really bad of smoke we had to be moved twice because the locks to the rooms didn't work the staff was nice but she was overwhelmed because we weren't the only people she had to move it was I little bit of a mess but maybe it was just one of those crazy days.. it was in a good area and very affordable the smoke smell was the only major complaint other then that it was ok

Plussat: The only good thing was the staff worked quickly to fix all the problems.

Miinukset: Pool/ hot tub down the whole week, no fridge, no pot for the coffee maker, no plug for the tub, bathroom was dirty and still had an empty toilet paper roll left under the sink. Someone was smoking pot the whole week and it smelled like a skunk was loose in the hallway every morning. The room was old and out dated, plug were falling out of the wall sockets. Horrible breakfast!

Miinukset: Rooms smelled of mildew.

Plussat: Price

Miinukset: Hotel was under construction...smell in room/lobby was overwhelming ( maybe cleaner???Air freshener??... indoor pool was drained...hotel going through renovations.

Plussat: Indoor pool, breakfast included

Miinukset: No TV remote and no assistance when requested, cheap mattress, our car was broken into and items stolen. Hotel said there was nothing they could do.

Plussat: Location

Miinukset: Parking, breakfast, old cube tv, pool closed, hot tub empty,

Plussat: Very cool unique design. Clean comfortable room.

Plussat: The lobby?

Miinukset: When we checked in, we noticed two uniformed police officers talking to a man in his car in the parking lot next to where we parked our uhaul and car in a trailer. We were told by one officer to take EVERYTHING of value from both vehicles because it wasn't a good neighborhood of hotel. That was alarming. After completing the task, we got in the room to find that the ceiling in the bathroom was covered in mold and starting to come down over the shower. My girl didn't feel safe so we packed up after 10 minutes and went to check out. While walking back into the lobby, two DIFFERENT officers were escorting a man out of the hotel for reasons unknown to me. Would not suggest to ANYONE passing through Amarillo. Go find the Holiday Inn Expresss 5 mins down the road. BEAUTIFUL HOTEL.

Plussat: Easy access

Miinukset: Everything. This is not a safe place for anyone to stay. Appears to be inhabited by drug users. Debris everywhere. Doors not equipped with functioning locks. Pool and spa have not been in operation for several months; although, they try to imply otherwise. See reviews from previous guests. The room we chose to book online was not available on arrival. In fact, they stated that specific type of room has not been in existence for a couple of years. The toilet was literally set up out of place basically touching the sink and counter area. There is not enough room for a larger person to squeeze between the counter and toilet to allow them to even brush their teeth

Plussat: Everything was dirty. My coffee pot was broken, bathroom sink was broken and door knob on the bathroom door was broken off. Asked the front desk to break a twenty four the vending machine and all she said "no, I can't" There were kids running around at midnight. It was terrible.

Plussat: Easy to get to, cheap, Denny's next door.

Plussat: The staff tried to help

Miinukset: The T.V. did not work in our first room, the staff was very good trying to get it figured out. They finally moved us, thd new room still had trash on the floor bathtub was filthy therd was no soap or shampoo. They had no other rooms available, i was very disappointed

Plussat: The beds were comfortable and staff was pleasant. It was Easy to find and located close to the freeway.

Miinukset: Found pubic hairs on my towel and the bathroom had not been cleaned well (spots on sink, mirror, and bathtub grimy.) The carpet was newer but had not been vacuumed and furniture was dusty.

Plussat: Nice and clean, and great beds

Plussat: We could bring our dog. The breakfast was the best part of the stay.

Miinukset: Not very clean. Outside was a mess--cigarette butts everywhere. Trashy looking exterior. Rooms were almost clean but no attention to detail. A very outdated old looking hotel that gives La Quinta a bad name.

Plussat: The price.

Miinukset: The A/C unit wouldn't keep a constant temperature.

Plussat: Friendly employees

Miinukset: My shower didn't drain at the rate for which the water was flowing. So I stood in water for my shower. I got into the hotel at 2am and woken up by the trash truck banging metal trash cans around. I went outside to see what was going on and found some hotel guests doing the same thing. Very unpleasant.

Plussat: Absolutely nothing! Actually I did like that I could easily get on the highway from there and get the heck out of town!

Miinukset: We were told when we finally checked in after midnight, that there were only smoking rooms available even though we had booked a non-smoking. They let us know that they had been aware of this problem several hours earlier, but didn't think to call and let us know. The box spring had a giant brown stain on it and everything was just dirty enough to make your skin crawl. Couldn't sleep with the smell of cigarettes in our room, so we left early with no sleep, headaches, and allergies. Overall, we were totally disgusted by this place.

Plussat: AC unit worked great.

Miinukset: Location was not close to the airport. At least 5 miles away.

Plussat: Comfortable room and beds.

Miinukset: No elevator, thin bath towels that tore upon use.

Plussat: Beds, pillows, clean room.

Miinukset: Stairway, hallway needed vacumming

Plussat: Great place

Plussat: Clean rooms, staff friendly, breakfast okay, microwave and frig in room.

Miinukset: Did not have bacon or sausage on breakfast just eggs and gravy. Plug in room did not work. I plugged my computer in thinking it would charge and it went dead in a day and I thought it was broke until I figured out what happened.

Plussat: Location

Miinukset: Hallways were dirty, AC did not work well, room smeled like a gym.

Plussat: Good full breakfast. Food was good and plentiful.

Miinukset: Wifi was terrible. We had to re-connect every few minutes. It quickly became an annoyance. This wouldn't be good for a business person.

Plussat: The price was a little worried but definitely not worth it.

Miinukset: I will never stay in the Baymont Hotel again. The room was filthy, the bath water was brown, the linens had crusted junk from the previous occupant on them, etc. terrible experience! In the lobby, many guests were complaining in the same manner as I was.

Plussat: Location

Miinukset: The room and bathroom were dirty.

Plussat: Baymont Inn is a good overall place to stay...especially if you have a dog and can stay on the first floor near an exit.

Miinukset: The hotel recently installed new door keys. The first evening they did not work, the receptionist was most accommodating and simply rekeyed the card. Problem solved. The next morning the key did not work. The lady behind this desk this time insinuated that the problem was me...it wasn't. Once she re-set the card it worked fine. I hope the hotel gets the key problem solved.

Miinukset: Extremely noisy heater. Makes noise even when in off position. Sofa chair was broken. Whole room smelled like bleach and mildew.

Plussat: This hotel has great nice clean rooms and good breakfast in the morning.

Plussat: Location

Miinukset: Very dusty furniture, stained carpet and furniture, torn sheet. Needs a good cleaning. The breakfast was lame. They ran out of things very early.

Miinukset: Pandemic conditions made for a lackluster breakfast of cereal in a small box or a packaged muffin. The way finding to get to the hotel is confusing. Soncy has an ill defined access road that is the only way to get to your destination

Plussat: breakfast was good. room was great!

Miinukset: oatmeal with breadfast-not much into powdered eggs

Plussat: Great room, kitchenette a plus, very spacious

Miinukset: Couldn't use the shower, even though the tub did work

Plussat: The receptionist at the front was great.

Miinukset: Our non-smoking room heavily smelled like smoke. We left and found another hotel.

Plussat: Complimentary dinner on weeknights with beer on wine. Can you beat that? I was pleasantly surprised here.

Miinukset: The pool was closed for maintenance, which wasn't really that big of a deal. I guess if I had been staying longer it would be an issue.

Plussat: Breakfast was good, rooms were clean, conveniently located right off the highway.

Miinukset: The beds were very uncomfortable, and the ac unit in our room blew loud and metallic every few minutes all night.

Plussat: We liked the spacious and distinct interior design - and included breakfast (and supper). High standard throughout - above average for this grade of hotel (a sense of occasion).

Miinukset: 1. We got double-charged for using the Games option in our hotel room. We will ask for a refund of this on our return visit in a few days time. 2. There was no prior information that there was a complementary buffet supper on offer between 5pm-7pm. If we had known we would have arrived earlier.!

Plussat: Guest services were very helpful and kind. I had left a bag sitting in the breakfast area. It was found and saved at the desk until we could return later in the day to retrieve it. The hotel was spotless. The breakfast buffet was abundant with fresh fruit.

Plussat: The hotel is exceptionally clean and rooms are well appointed. Every little touch is there in the room and it makes you want to stay for a whole week!

Plussat: The room was spacious and clean. The air conditioner worked well in sweltering heat. The staff was friendly and helpful. Free breakfast Monday thru Friday 6:30-9:30 and Saturday thru Sunday 7:30-10:30.

Miinukset: The only problems I had were: My door would gap a little when I would leave and was hard to open with my key. I had to unplug a lamp to plug in my charger for phone and laptop computer. So, if you have a lot of plug ins with you, you might want to bring your own power strip.

Plussat: Good, average motel. Got what we expected/paid for. Would stay there again.

Miinukset: Rooms could be cleaner, but not too bad.

Plussat: staff was vey nice. Room was clean and comfortable beds. Fairly quiet which was nice. They were able to get me into a room early which was great since we had been driving all morning. The rooms are looking good on the inside.

Miinukset: We were in the furthest out room so we could not get wifi connection. Terrible smell outside. Smelled like dog poop. A bit rough looking on the outside.

Plussat: Bed was okay

Miinukset: This room was so dirty, I didn't stay past 3am. Tub had massive scum, toilet had fecal stains, floor was sticky, soap scum was built up so bad could scrape off with thumb nail, walls were not wiped at all. Need to hire staff that cares and are skilled.

Plussat: Breakfast was alright. Room was warm upon entry. Clean property.

Miinukset: Popcorn ceiling, and outdated textures walls. But decor was new and pleasant.

Plussat: Nothing!

Miinukset: The floors were cracked. The room door was stuck and had to be kicked in to open. The room was not made. Sheets and pillows on the floor, empty water bottles and tobacco cans on the table and soiled towels on the floor! The front desk staff was helpless and cancelled our reservation.

Plussat: Really good experience. Only traveling through on a road trip and this provided a good nights rest. Highly recommend.

Miinukset: Not sure why this hotel would only be ranked 2.5 stars. I've stayed in 3 star hotels that are much worse. Would highly recommend this place if traveling through.

Plussat: It was a beautiful hotel; our room was lovely. I love the soap and shampoo all Holiday Inns are apparently using now. It was a very convenient location right off Route 66 and easy to get in and out of.

Miinukset: The breakfast was not great; it wasn't a to go breakfast (stayed during COVID times), but it still was pre-packaged foods that were just ok. The freezer in the mini-fridge did not work, and our food did not get very cold in the fridge.

Plussat: Did not want to leave

Plussat: The location is great. It's right off the interstate which made getting to it easy.

Miinukset: The cleanliness was sub-par, especially given that we're in the middle of a health pandemic. We found a bottle of lube under our bead when we first checked in.

Plussat: very clean Great location

Plussat: The location was away fro the interstate seemed to be a fairly new hotel

Miinukset: There was hairs on the stool and a piece of paper from the previous guest between the night stand and bed  hotel employee wasn’t cleaned very well

Plussat: Careful attention to coronavirus precautions

Miinukset: We stayed there many times in the past. It was always bright, cleaner, friendlier. The last two experiences were not that. The woman at the front desk both times wanted to get us out of her way as quickly as possible. She never showed the slightest sm

Plussat: Clean rooms friendly staff excellent breakfast great service overall

Plussat: It was very clean, staff was very nice and accommodating.

Miinukset: No

Plussat: Breakfast was great.

Plussat: The great staff and the cleaniness.

Miinukset: Not at all love everything.

Miinukset: It was ok- but beds were harder than we preferred, and breakfast wasn’t very good. The scones were hard, the waffles were mushy after putting any syrup on them, the turkey sausage was dry and had been cooked too long, and the eggs tasted like powdered eggs. The design was great, just missed the comfort part.

Plussat: Location

Miinukset: Old and carpet had stains

Plussat: Price, proximity to I40, clean, but felt very dated.

Miinukset: Room was dated, shower had low pressure and more water came out of the tub faucet rather than shower head, as I was leaving in the Am, that due to Covid 19, breakfast was no longer served and all that was offered was a muffin and granola bars.

Plussat: Location was convenient to the highway

Miinukset: No ice machine The worst pillows I’ve ever slept on-they were hard, round balls! I woke up with back and neck pain. No hair dryer in room or at front desk. Lousy breakfast-consisted of a granola bar and a small muffin.

Plussat: Abrithing was amazin

Miinukset: No

Plussat: The price was excellent. I must say I was very worried after reading the reviews. I am not sure if I received a remodeled room but the accommodations were excellent. I was pleasantly surprised.

Miinukset: The other guests were loud and a bit questionable. The breakfast also was a disappointment. It was literally crunchy nitro grain bars and coffee.

Plussat: nothing I can remember

Miinukset: - Tube broken - Room Smell Funny

Plussat: Very clean hotel and room, friendly, helpful staff.

Miinukset: The hot water was not working the morning before we left. We were unable to take a shower or use hot water in the faucets. We were in the middle of a multi-day road trip, and bathing was a large part of needing to stay at a hotel. This wasn’t ideal

Plussat: There was no hot water and a crack in the bathtub , moved to another room and nonhotwater in that room either . Trash was full and beer bottle caps all over the place

Miinukset: No hot water , crack in the tub , got moved to a another room and no hot wayer in that one . Trash cans full of trash and beer caps all over the room . Have pictured to prove

Plussat: Room w/kitchenette.Very clean.

Miinukset: Seems to be some long stayers? that hangout at exit doors smoking not cool.

Plussat: kitchen

Miinukset: Older not enough staff had to clean own floor to be satified.

Plussat: He room was clean and well taken care of tha staff did a great job

Miinukset: NO ice machine, no coffee maker in room, no pool. Breakfast items very poor

Plussat: convenient, clean, comfortable

Plussat: Convenient to the I40 and reputable hotel chain

Miinukset: The desk clerk was only concerned with her duties. I informed her of an inoperable ice machine and she wrote it down? Really? Restaurant was under staffed and not trained properly. Trash near coffee kiosk was overflowing and janitorial staff was evidently on a 60 minute break. Desk clerk held her post and did not offer to empty the container. Training is really lacking at this facility. The manager should really consider a job change, they are killing the reputation.

Miinukset: Beautiful hotel wonderful staff only thing is breakfast should be included for the price you pay.

Plussat: Great service overall.

Miinukset: N/A

Plussat: I loved the room it was very comfortable. I liked the all night snack pantry. Staff was friendly and helpful

Miinukset: I was upset that room service was only for dinner from 5-9. I would have loved to have room service for breakfast

Plussat: Facility was well kept and staff was friendly and professional. Location was convenient and quiet.

Plussat: The staff, the rooms, breakfast, the facilities, pool and hot tub were great.

Miinukset: Car broken into and luggage stolen. Hotel has no outside security cameras.

Plussat: Location is close to shopping and medical. Breakfast food was good.

Miinukset: Noisy lobby that spilled into room, thin walls. Tiny bathroom, hair on floor from previous guests. Small, worn bath towels, beds are too firm. Coffee tastes terrible.

Plussat: My sister and I stayed 4 days at the Amarillo Comfort Inn off Soncy Dr. Staff were so helpful, room spotless, breakfast was great. Highly recommend.

Miinukset: DIdn't like the location. Didn't realize it was so far away from the airport and seemed to be on the edge of town but was certainly handy to many restaurants for us.

Miinukset: Front desk person was confused

Plussat: Location & breakfast

Miinukset: Lady at the front desk was rude. Told us we didn't have a reservation when I gave her the conformation number. I also gave her my first and last name several times. I had to get KAYAK to call her to prove we had reservations. Our room was loud with thin walls and ceiling. A/C didn't work. The window was open when we got the room. Front desk said only room available.

Plussat: Clean and neat. Great breakfast.

Miinukset: Coming in from the west late at night, it was difficult for me to find the entrance. The two gals at the front desk were not friendly, did not mention anything about breakfast, and appeared to be more interested about carrying on their conversation than striving to make us feel welcome. That bothered me all night.

Plussat: The pool was great and jacuzzi fun and large but there was way too much chlorine which started to irritate my kids eyes.

Miinukset: There was a confusion about who was paying and rate, they didn't seem to understand going through a third party travel thing as they tried to charge me.

Plussat: location

Plussat: The staff was good except for the cleaning lady that kept waking us up. The room was nice and clean but our comforter had unknown stains and it was never clean. They had a great breakfast and a nice pool. It's a little outside the city but nicely located near the mall and highway!!

Plussat: The room was spacious and clean and the bed was comfortable

Miinukset: Hotel assumes no resonsibility for their parking lot. My vehicle was damaged.

Plussat: Bed was awesome and comfortable. Staff was friendly. Super clean space.

Miinukset: N/a

Plussat: Loved it all. Best place we've ever stayed.

Plussat: The bed and sheets were AWESOME!!! The hotel itself was clean and very new.

Miinukset: Some bugs in light fixtures but wasn't too bad.

Plussat: The hotel itself is great. Recommend it to anyone to stay there. Convenient and clean.

Miinukset: Recommend booking directly with the hotel. The search sites offer rooms that aren’t actually available. We paid for something the hotel doesn’t offer.

Plussat: Location was good lose to many things including movie theater, food, and shopping. Easy access to highways.

Miinukset: Breakfast was ok but not great.

Plussat: Nothing

Miinukset: It did not look like the pictures, it was outdated and old, run down and dirty looking. . Sketchy looking people hanging around outside Would not recommend staying here.

Plussat: King room with kitchen, clean, staff was friendly and fixed us up with the correct room after being given the wrong room, easy to find

Miinukset: Being given wrong room booked a superior king non smoking but was given a double smoking, breakfast had very few choices, bed was very firm

Miinukset: Breakfast was a joke. Room not too clean.

Plussat: The front desk employee was nice. Air conditioner was cold.

Miinukset: The room was run down with broken drawers and chairs. The shower was horrible and bathroom was tiny.

Miinukset: I didn't bother to check in when I pulled up and saw the poor condition of the motel. I drove on to Tucumcari and found a better, safer motel to stay in. I lost my non-refundable pre payment, but I'd rather be safe than sorry.

Plussat: Booked through Expedia and when I arrived the young lady couldn't find my reservation. She just wouldn't help, said I had to call Expedia,so I did. I called them and they called her and walked her through process over the phone and she finally found the reservation. The whole process took about an hour or more. It would not have been that big of a deal except it was late, I had been driving all day and I just wanted a room. Also, I asked the same young lady if I could just book another room and she told me the hotel was full. Minutes later another person came in to book and the guy working at the counter said they had plenty of rooms to book.

Miinukset: Didnt realize it was a motel until we drove up, maybe i missed it in the description.

Plussat: Room was nice..

Miinukset: Check in counter was a lil rude upon arrival..

Plussat: The quality of the room.

Miinukset: the fact that I couldn't get wireless internet during the day.

Plussat: Nothing - the outside was nice, the inside was retro 1980 - and very cramped especially the bathroom.

Miinukset: They did not have our reservation in their system. It caused us to worry as we were driving and the room was overpriced for what we received - a small low grade room.

Miinukset: TREzATED very rudely by the desk clerk, kimi upon checking in she stated that I didn;t have a reservation and I politely showed her my confirmation number from you. Still was handled very rudely

Plussat: The bistro is good. Normally it wasn't staffed, rather I had to wait as few times. Food was good though.

Miinukset: Parking lot is not luggage friendly. If you have to park on the 2nd floor with luggage, there isn't elevator access.

Plussat: Breakfast was good. The egg sandwich was delicious. Coffee tasted old.

Miinukset: The pillows were uncomfortable and there was no lotion in the room.

Plussat: The big comfortable bed was a joy after we shared a small one four nights during the holidays. Our stay was just what we needed on our long drive home.