art otel amsterdam by Park Plaza

I left my phone on the bed one day and the maid cleaned the room but did not make the bed. She came back later that day and said she was not allowed to make the bed with the phone on there and would we like her to do it now? -I thought this was very professional and reassured me the staff were very well trained. The bed was super comfy. The location was perfect to see the sights!!

The lighting in the room-it was very dark and no suitable mirror to apply makeup as it was too dark. Not sure if the bathroom close up mirror was supposed to light up, if so ours was broken. Also did not like that there was no price list for the mini bar. We used this knowing they are not cheap but it turned out to be much more expensive than previous mini bars we have used! The room felt very clean although work surfaces had dust and spills on them so thought that could have been cleaner. Over all minor issues as the hotel was very nice and worth staying at.

The staff at reception are amazing and addressed all the issues we faced from day one. Location wise this is the best hotel i guess. Clean as well, and bar is fantastic

Our room :( For some reason room service kept forgetting our room. Also when we checked in, it wasn’t clean well. Also room was staright next to lift, you hear every conversation at the lifts. They couldn’t find us another room but staff looked after us and compensated.

The location of the hotel was excellent. Cleanliness of the room was not to par. I was booked for 3 days but barely stayed there for 12 hours. There was a fire right outside of our hotel, we had to be evacuated and eventually stay at sister hotel next door. I didn’t get the room type I paid for or the amenities I had paid for. Overall it was good but I felt cheated!! Sister hotel was cheaper than what I originally paid for and they charged me for breakfast I didn’t even eat!!