Laren Family Hotel & Spa

I like the rooms nice and well decorated, walking distance to duden waterfalls, but a bit far city center Breakfast was good the pool was nice,

The main problem was the bad communication, No one speaks good english, My room had a problem, the toilet flush kept pouring water like a waterfall, couldn't sleep, and couldn't change the room since the hotel was full,1 Maintenance guys never showed only poor house keeping lady tried to fix it and didnt work as well not to mention that in a one week stay I had to accompany my friends for one night because their room wasn't available as well, overall, nice hotel with poor service

bed, when we finally got it, was comfortable

Where to start? Booked for 2 people, verified online. We arrived 1am by car, parked about 10 minutes walk away but stupidly forgot paper confirmation. Reception very rude and aggressive and claimed booking for 1 person only and demanded more money. 50 Euro (booking for 2 was only E58 so somewhat unreasonable! I refused to pay and asked to see verification from booking.com. I was very firmly refused to see on screen booking or any other proof. Discussions followed most the staff ,at least 4 of them, talking Turkish knowing we could not understand. They did all they could to thwart us and exploit our vulnerability, tired after our flight and without paperwork. They repeatedly refused to talk any further and were very aggressive and threatening. They refused to let me ring booking.com using their phone, (my phone would cost £1 a minute) and tried to claim theirs was not an international line (??) and then that at night booking.com would be shut, even though I showed an online screen showing 24/7 operation!. I asked to speak to the manager, the receptionist said he was the manager, I asked for proof but he couldn't even produce a business card. I asked if they were part of a group so I could take matter further, they said not, even though on leaving we noticed a flag saying Ren group outside! He claimed he had called the police, I said fine. Later on, when none arrived, I actually asked him to do so yet again nothing. Finally my wife said she would use her phone to ring booking.com and guess what? They said we could have the room at original price. These people are con merchants, tell nothing but lies and should be avoided at all costs. They should not be allowed to use booking.com.