Taumeasina Island Resort

The food was great, pool was awesome. Island night was fantastic. Overall stay was fantastic.

Staff weren’t friendly, always felt like you had to watch your back as they were ripping people off left, right and centre especially at the wedding we attended. My partner can understand Samoan, when I went up to pay for breakfast my partner heard the staff talking to each other and saying to add $30 onto our bill. Assuming for this money to be pocketed. Our rooms were also not serviced. We were keen to extend our stay using the three day July deal that was going on to then be told that the best thing for us to do is email the general manager. Why the heck would we email the general manager when we are at the damn counter ready to book in. Friends of ours who also asked about the deal were told they could have extend their stay using the deal only to be told within 5 minutes that there was no availability. Everyone that we know who stayed at the resort had a bad experience.

Overall great location and facilities - operational staff are great, friendly and very helpful. So proud of the local Samoan people they are awesome. Family villas are great - defs need more family rooms available at the Taumeasina

Need a better process for conversion rates upon arrival esp with booking.com my experience was a nightmare. Tom was amazing and very helpful with it all. Need more consistency with on arrival greeting as well :)