Embassy Suites by Hilton Crystal City National Airport

Great stay, we will be back

Excellent customer service, everyone was really friendly and helpful. Room was clean. Tons of options in the breakfast buffet. 1 block from Whole Foods, 2 blocks from coffee shop, 3 blocks from Metro and Pentagon Mall

My only area of improvement would be having cleaning staff stay on top of picking up food trays (garbage) from the hallways. I didn't enjoy walking by plates of old food. Seems like they sat out there longer than they should have.

Great Perks

Our stay was wonderful. The room was clean and had plenty of space. The complimentary made to order breakfast and happy hour were our favorite features. All the staff was accommodating and went out of their way to make us feel welcome and appreciated. The front desk concierge approached our young son and engaged in conversation as well as gave him some m&m. He was tickled to have someone be so kind and approachable. We enjoyed the pool and hottub during our stay and found them to be extremely well maintained and clean. The levels are checked and recorded for public view which is a great reassurance. We will definitely return to this hotel upon our next visit.

The parking garage never accepted our room key to open the door and we had to contact the front desk for assistance each time we entered or exited the garage.

Wonderful stay

For such a low rate, the Embassy Suites was a great bargain. We were happy to have finally found a hotel with a hot tub, and the size of our two-room suite was wonderful. We had plenty of space to spread out and enjoy our stay.

The front door opens directly into the lobby and elevator area, which leads into the lounge area. It was sub-zero during our weekend, and the cold air rushed in and made everyone cold at breakfast. That was my only complaint.

Staff very helpful esp with disability accommodations (i.e. roll-in shower, borrowing wheel chair to get around hotel). We arrived early in the morning and not many staff were working, but the front desk attendant took the time to help cart our luggage to the room.