Giotto Hotel & Spa

Maybe the breakfast VIEW

WORST HOTEL OF OUR LIFE Lets make a list 1- they don’t answer emails so you don’t know if you can park or not, so when we got there was no parking 2- the lady at the reception is unwilling to help in nothing, she is rude, even tho my husband is fluent in italian, she didn’t change the “mad face” like she was doing a favor to do our check in 3- the hotel restaurant was fully booked and she told us that she couldn’t do a waiting list. 4-We ask asked to her do a reservation in other ones, she told us in english and in Italian that wasn’t needed at 6PM 5- At 21:20 we started our CLIMB to the restaurant, when we got there starving and sweating, THE RESTAURANTS WAS FULLYBOOKED, and of course need reservations ! 6- After this journey, we got to our room to try to relax and a new surprises : - the pillow is a rock, the mattress has a hole on it, we woke up in pain, even my daughter in her 20’s (in an other room) said she had to took a pain killer in the morning 7- seems they turn off the central AC, so we woke up in sweat (in the sun and with pain) - EXTRA : the spa is 25 euros pp , and close at 8pm , and the blackout doesn’t work so be ready to wake up with sun This is the worst hotel experience of my life almost ruined the city for us. The receptionist is rude, bad night of sleep, was literally a PAINFULLY experience