President Hotel

At least they managed to accommodate my request for a room on a high floor. However the room was very basic with windows that don't fully open and the corners behind the furniture probably hadn't been vacuumed in the last decade. Also no mini-bar (just two bottles of water). The only thing that reminds you of being in a 4-star hotel is the prices of their dine-in menu (on top of which they charge you another 1,5€ for room service).

Even though the hotel was not fully booked, they denied my late check-out request (I requested checkout at 14:00 instead of 12:00 - so just two hours later). I was informed that if I want to check out later, I would have to pay a day-use rate. The reason I asked for a late check-out was that I was having a meeting at the hotel's bar at 12:00, during which me and my guests would be consuming F&B and leave some extra cash at the bar. I needed the room for a quick shower after the meeting and for changing clothes, as I had a flight to catch the same evening and travelling in a suit is not the most comfortable thing. However, after they refused, I just took my guests and had the meeting elsewhere. And here you have my one-star rating, as this is anything but good customer service and it will definitely not turn a guest who stayed with you for the first time into a returning one.