Americas Best Value Inn Austin University

Nothing

The staff, both the day and night front desk clerks, were rude, impersonal, and flat out gave out a vibe that they hated their jobs and wanted to make everyone else miserable too. The bathroom was what my daughter called, "questionable." The pillows were lumpy ....and the sheets were scratchy. There were people arguing outside our room in the middle of the night and there was a lot of noise from the cleaning crew as early as 8:00 am. There were also surprise charges to my card that were not authorized nor disclosed. They are the "Frontier Airline" of inns as they charge for everything including room changes and early check-in. Just spend the extra money to stay at the La Quinta next door!

Was a place to sleep

The staff was rude

ihop next door/WiFi

Was a little sketchy....there was empty shampoo bottles in our shower.....

Nothing. The front desk receptionist left me with a terrible experience. She should be behind the scenes or not working in customer service. She has a short temper and a terrible attitude.

I searched for a hotel last minute when visiting Austin. Found this cheaper priced hotel - didn't want anything super fancy because we would only be staying overnight (from Aug 28-Aug 29th.) I planned on leaving first thing the next day. When I booked the room the dates on booking.com swapped to Aug 29-30. I IMMEDIATELY called put a request to cancel the reservation and booked the correct dates for a slightly higher price. I called the hotel explained what happened. She mentioned if I put in a request to cancel - it wouldn't be a problem to waive the fee. When I checked in an hour later, I again spoke to the front desk attendant - reminding her about the conversation & showed her on my phone where it was canceled. She again said of I put the request in - it wouldn't be an issue to waive the fee, but that she was busy and didn't have time to look through the paperwork. I took her at her word. The next morning when checking out early I spoke to the same lady about the same conversation as the previous night. She said she never received the cancelation and it was outside of cancelation window. I again showed her on my phone the time of booking and cancelation through emails from booking.com. She became irate and told me she was done helping me. I was confused as to why if I sent the request to cancel was she not able to help me? She would now not acknowledge my phone and told me it needed to be emailed to her. I emailed it to her immediately. She said, "I ain't got no cancelation emails. You gone' be charge. You need to leave the property!" I asked "Why charge me if it was a simple mistake - you realized that last night on the phone & in person. I spent the night and you made money off of us." She began helping other customers but continued to glare at me over her glasses and speak to me extremely rudely. I asked that if she couldnt help me, I would like to speak to a manager.