Americas Best Value Inn Austin-University

WORSE EVER

We left after 2 minutes of being in the room. There were roaches crawling all over the place as well as filthy. They were charging by the hour to some people and you could tell that people where living there not just renting a room. They gave us a smoking room when we requested non-smoking as well as the fire alarm was chirping and they said just take the battery out. No help what so ever. We requested our money back and they said no.

EVERYTHING

They have an extra charge for a pet

Bad front desk service. The charge for everything

Not good

Great location. 5-10 minutes from university/downtown area. Breakfast had waffles, danish, cereal, and sausage.

Poorly maintained. There was notable mold on the bathroom ceiling, a crack in the shower that allowed water between the plastic and wall, the lights flickered and didn't work well, the door didn't close completely. There was a cheeto bag in the entertainment center upon arrival. The staff's response to a 2a.m. call about disruptive guests was that they already asked them to be quiet and didn't know what else to do.

Bed sheets were old and decor was very outdated fo

Location

It took me 1h to get check-in due a reservation issue Bed sheets, covers, old.

Not terrible

Perfect location near downtown, right off expressway. Especially given the location, it was a good value for the money. Room was decent, basic.

Poor insulation on the doors mean you hear everything going on outside. My husband, who is a light sleeper, couldn't sleep. Rooms need some updates, looks like they were halfway remodeled. New shower would be good, light fixtures. Breakfast had few options, no space, and items ran out like fresh fruit. All in all, I'd probably be back if I were in a bind to find a room again.

the beds were very comfortable

there were roaches and crickets inside the room. the air conditioning didnt cool the room. the fridge did not stay cold. the room was not cleaned thoroughly after the previous tenants as there were belongings and trash left in the room. the pool was tiny. we were attacked by a swarm of bees on the stairs. the only vending machine was located in the lobby. the only access to the second floor was one set of stairs on either side the building, forcing us to walk far with all our luggage.

I like the microwave, fridge,etc... that's in the rooms also the big beds.

That its very noisy, can't sleep bcuz dope dealers and addicts knocking on your door all night long. Waking you up bcuz they have the wrong room number to where they are going. Go outside people are smoking weed in the open like nothing it was horrible. This is all at the Austin, Tx location off E.Koeing lane by the IHop.

That we asked for a cab it took 20 min because the lady at the desk must have a deal with him. It cost 20$ . The bedroom looked like it had mold and the toilet paper was wet??? Wouldn't stay again