Shenzhen hotellia

Plussat: Location is ok. Room size is good.

Miinukset: Once I arrived to the hotel the receptionist informed me that my superior room is too small with no windows no Fridge no boiler trying to scam me, after a long arguing she start speak only in Chinese and I was very exhausted I agree to buy a VIP card for 198Rnb to upgrade my superior room to the one I thought is the superior room. Room is with a small window, room & corridors smell moldy very moldy, air condition in the room is ok but no air conditioner & dark in the corridors, bathroom in the room is too small, drawers are small and even not wide enough for the coats’ hanger, I had to ask for safty box in the room, receptionists are not helpful. I had my breakfast once food is medium low quality.

Plussat: Nothing

Miinukset: There wasn’t English speaking staff when we arrived. We had to use translator to communicate with them. Room was smelling really bad, people had been smoking inside the room. I asked to change for the non smoker room as I was travelling with small child. They changed us to another room and fixed the smell problem with air freshener. After few hours another room was as stinky as first one. After 5th room we checked could get okay room to stay in, just okay. That was supposed to be “more expensive one”. I found all trashes from previous guests on bathroom and next to the bed. AC was also very old and poor quality. I would not recommend this hotel to anyone.

Plussat: It was an comfortable stay but problem comes during conversation as the staff has very poor English it needs to be improved

Plussat: The price was perfect for the offer.

Plussat: the dedication spirit of the staff are professional.

Miinukset: no

Plussat: Good location. Big rooms.

Miinukset: Nobody can speak English well. Hotel staff said the King room is different from the description, and it has no window. They proposed an upgrade which cost 198 CNY extra. That means all rooms description can differ from reality.

Plussat: Location near subway and not far from Futian checkpoint to go to Hong Kong

Miinukset: Staff at reception very unfriendly. No greetings, no good morning. They tried to give us a room with no window ! The photos showed there was a window . We had to ask for a manager after discussion we finally got a double room with a window. The check in process took 40 minutes !!! Never back !

Plussat: Very good value ; room has big space

Miinukset: The carpet looks old

Plussat: Nothing.No one speaks english.Very bad experience

Plussat: Location

Plussat: The location was ok, near a metro station

Miinukset: The air conditioning was not working. Difficult to sleep in 27 degree temperatures and 80%+ humidity. It was barely working during the day and at night it seemed to be turned off completely.

Plussat: Third class service. Rooms are very small no windows. Worst ever experience very disappointment staying. Over priced I have to pay extra for room changing.

Miinukset: Everything I don’t like

Plussat: I can say perfect to stay for a week

Miinukset: Nothing tosay

Plussat: Didn’t get a good service and the staffs there weren’t polite or happy! Showing unhappy face! The hotel used torned towels!

Miinukset: The staffs and Booking.com

Plussat: All... I am a loyal customer to Vienna hotel

Miinukset: Nothing

Plussat: Location

Miinukset: No window and not value for money

Plussat: Location was good

Miinukset: The room cleaners at 8am arguing and shouting at each other outside my door. Very improffessional

Plussat: They did not find my reservation and I was told my reservation was canceled..they charged double..terrible customer service...

Plussat: NA

Miinukset: The floor in room needs a bit of cleaning

Plussat: It is convenient as it is located in Shenzhen University City. It is good value for money.

Miinukset: I remember that the bed is too hard and the TV is not working.

Plussat: The location is close enough to the university.

Miinukset: Not so much clean, the cup they didn't clean it, the bedding also they didn't change every day, just tidying it. Too many smokers, they should prohibit anybody smoke inside the hotel.

Plussat: Very comfortable beds. Places to eat nearby. Good shower pressure. Good solid value for money. Staff have good attitudes - some can speak English too.

Plussat: Very comfortable room. Friendly staff. Good restaurants close by

Miinukset: The breakfast was not great. Very difficult to get a taxi

Plussat: Close to market and many shops. University town metro is judt walk away.

Miinukset: While checking in, they mentioned the room does not have any window. Very smelly room with no ventilation.

Miinukset: Not sure the hotel is really designed for foreigners. Breakfast looked very poor so cancelled this and went to a local cafe (VII). What astounded me was that there was no safe in the room or available at reception so every time I went out I had to take a bag with my valuables - utterly ridiculous really. Reception staff struggled with English and with providing useful suggestions. It’s cheap so you can offset these grumbles against the price - I guess you get what you pay for.

Plussat: Breakfast was really good. I enjoyed Chinese cuisine a lot.

Miinukset: How to use free Wifi was not clear. Only staffs knew how to use it. Also, most of the staffs at the front desk cannot speak English.

Plussat: Convenient for the university campus, affordable, big and very clean room with a good shower and comfy bed.

Miinukset: Room phone didn't work to call reception to complain about very noisy neighbours at midnight. Thin walls meant I could hear them the whole night even though someone told them to be quiet.

Plussat: The hotel is well positioned close to the University, close to Subway stations and within easy reach of Shenzhen Safari park. The hotel was reasonably clean. The room Seamed small but had a king sized bed, comfortable chairs and a table plus a desk. The Bathroom was clean and tidy and met all my expectations

Miinukset: Front desk staff with the exception of one young girl identity FO 28. Had no other language skills other than Chinese and even communicating via a translate app was met with indifference The breakfast was appalling both the Chinese and the Westen Dishes were poorly prepared and on display cold. The restaurant manager and staff were not interested in assisting or nay feddback

Plussat: Everything was perfect and the stay was very pleasant

Miinukset: Unfortunately, the hotel staff does not speak English, which makes communication very difficult

Plussat: Excellent service, friendly staff

Plussat: 24 he Gym, gym staff are at tentative to guest needs.

Miinukset: Swimming pool not good for exercise swimmers.

Plussat: Breakfast are very good. Bed are very comfortable.

Plussat: It’s near shopping centre, convenient for shopping and dining.

Miinukset: Not directly connected with the underground railway.

Plussat: Everything

Miinukset: Good Hotel

Plussat: I like the staff and the hotel very clean

Plussat: The position was good, just 10 minutes car from Coco Park, but anyway you have to take a car if you want to go somewhere, because downstairs at the hotel there is nothing.

Miinukset: I was expecting much more because the score on Booking is 8.6, but actually this is an hotel which score should be no more than 7.5. I booked a non smoking room, but when I entered the room a strong cigarette smoke smell was spread all over, so I asked them why? and they said that if people want to smoke, they let them smoke, just need pay few hundreds RMB: that's just too bad. The reception people is not speaking good english, they need the supervisor to assist them. The room looks quite old and it is absolutely not deserving 8.6 score on booking. It was also not very clean. All in all for this money you can find much better place in SZ.

Plussat: Good

Miinukset: Wifi, Staff

Plussat: large room, clean, staff super friendly, shopping mall across the street and a cool airplane theme!:)

Miinukset: the breakfast buffet is still typical Chinese although they have an English/American cook there. Which they had more European styled breakfasts.

Plussat: Room is very spacious.

Miinukset: The room has a very unpleasant smell. Wouldn't stay there again just because of this.

Plussat: celebrating my friends bday & hotel offered a complimentary bday cake & Bday decoration . Much appreciated

Miinukset: its hard to get a taxi outside hotel. staff are very helpful for using an app to found us a taxi

Plussat: Pros: Excellent, excellent room. Room size was big - automatic blinds, big bathroom / shower room, separate space for toilet (automatic!), and room itself was big. TV and movie choices were very decent. Room was on 17th floor but felt a lot higher, with excellent views. Location is good - right next to shopping mall and Heytea! Just a couple of minutes taxi ride away from LouWu Station as well. Bathroom is glassed panelled with no locks; might be more suited for couples but no complaints.

Miinukset: Cons: Staff upon check in were okay; couldn't initially find my booking but it was fine after showing him confirmation. Just didn't seem very friendly. Staff upon check out however, was excellent. Good smiles, very well mannered and no issues at all.

Plussat: Beautiful views, outside pool. Amazing Japanese style robot toilets with heated seats! Breakfast is on the 32nd floor and one of the best I have ever had

Miinukset: If you are scared of heights it’s not the hotel for you. You have to wear a stupid hat when u swim

Plussat: The location is great, all the staffs here are very friendly

Miinukset: The breakfast could have been better, not many food choices as other 5 star hotels, but overall the whole journey is wonderful for me

Plussat: We liked everything it was the best place ever my family loved everything we will be back .I will spread the word of this hotel to family and friends.

Plussat: Views/ Bathroom / Bed / Mini Bar

Miinukset: Complicated lobby on high floor / Didn't feel cozy / Very much geared wealthy Chinese

Plussat: Overall staying experience was perfect, especially the concierge put in a lot of effort to help us out. Good work Webster is the person that gone the extra mile to help us make our ferry ticket reservation at Shekou-HKIA.

Miinukset: NA

Plussat: Near HK borer crossing

Miinukset: Lobby on 33rd floor

Plussat: A pretty good hotel.

Miinukset: The room is very small for a 5 star hotel. The reception staff are rude and not professional.

Plussat: Lovely decor, luxurious rooms, and fantastic service. Beautiful appointments and open ornate spaces.

Miinukset: Although my room rate was quite reasonable (possibly due to corporate negotiations, all of the on site restaurants are ridiculously expensive. Dinner can easily cost an much for one person as the nightly room rate, and it would be impossible for two to eat dinner for less than the nightly rate.

Plussat: Amazing staff. Very comfortable rooms.

Plussat: Great place, the personal on-site were really friendly and helpful. Great service from restaurant and bars staff. The room was clean and in really good conditions, the staff took care of all details at every moment.

Plussat: Staff. Great service.

Miinukset: The club lounge was a bit noisy as there were quite a number of children running around.

Plussat: This branch in my eyes is the best and been to every langham include London and USA (most) , food is good most staff is great . And they really try there best to make you happy .clean nice rooms and good facilities

Miinukset: The problem start when u will need help with a problem . They will try to help you but usualy they solution will not be good For you . No matter how they will find a way to make you angry even not intentional . Example I asked the concierge for help with a charger for my laptop it became a nightmare when it fact everything should be simple , shame destroy the whole experience . Also even the rate is good there are great hotels in shenzhen not short then this .

Plussat: Everything! This was my second stay in the club suite and they welcomed me and remembered me. The service, food, rooms and facilities are out of thkd world!

Miinukset: Nothing

Plussat: Helpful staff Extremely clean

Miinukset: The buffet was not replenished regularly during afternoon tea and there was no staff at the bar downstairs at the pool. At breakfast I ordered the vegetable and cheese frittata. It took 20 minutes and when it came it was scrambled egg whites - no frittata, no vegetables or cheese.

Plussat: Excellent service, new rooms, great amenities, fast service, no complains whatsoever. Try the grand rooms they are truly amazing.

Miinukset: A bit far from the metro station, even-though there is a new one opening 50 meters away in the forceable future. (no the hotels fault though).

Plussat: The Langham Club design on the 22nd floor has the feel of a club; with a modern European pared back design, making full use of natural light from double height ceilings and views of Shenzhen Bay.

Miinukset: Our room smelt musty and of stale smoke, despite it being a non/smoking room.

Plussat: Convenience of the location

Miinukset: Humid in ShenZhen

Plussat: The hotel location is very good. Very near to Window of World, Small China and China Folk Village. We had enjoyed very good buffet in the morning.

Miinukset: Maybe no

Plussat: Wonderful Swimming Pool

Plussat: Katrin is wonderful - thank for her very much. Great Hotel - everything is very wonderful, I liked all the stay.

Miinukset: First room - was noisy from outside, because of some event in the park. Also some strange smell in the room. I asked and room was immediately changed to new.

Plussat: Service is just great Environment is so good, my favorite gateway from HK

Miinukset: nothing

Plussat: Great staff. Very good facility. Amazing food (all options). The pool is Very nice. Third time in the hotel. Very good coffee.

Plussat: Big room which is big enough for two boys, good service, responsible staff esp in the swimming pool. super nice for outdoor swimming pool. My boys really have fun in there.

Miinukset: Only need to improve to add USB Charing

Plussat: The Restuarant had a wide variety

Miinukset: Nothing

Plussat: Excellent services and environment, nearby the MTR, very relaxing for family members, many thanks for special arrangement of the Birthday Cake for my husband, will book again and introduce to my friends !

Plussat: The hotel pool is simply amazing. We choose IC over FS this time as our daughter enjoys swimming so much, we wanted to have options for swimming. It was truly no disappointment and the family and I thoroughly enjoyed our time at the pool!

Miinukset: The pre-arrival and check-in experience was all but great. We had a few requests for our stay as our 3-year-old daughter was with us and not a single one of our requests were dealt with within satisfaction. Not even any suggestions were made and we were simply met with a 'no, can't do' every single time. Even during our stay we had a few issues that weren't handled within expectations. A simple example: walk in the club lounge and ask for a juice for our daughter and the answer was 'we don't have juice at this time'. No follow-up, no other suggestions just a simple 'no'.

Plussat: The hotel has exceeded my expectations. My room was beautiful and clean w a perfect balcony. The staff was so kind and always willing to help Thanks Christine Kasola, Bastien Ville and all! I will definitely come back on my next trip to Shenzhen

Plussat: Staff service is good

Miinukset: It’s very old and the room has smell. Not up to the standard of the brand

Plussat: An amazing stay in Ritz-carlton. We were a group of 13 Friends coming from Hong Kong for the week-end. Room are very clean, spacious and sound proof. Spacious bathroom too. Great outdoor pool area, peaceful and green scenery which make you feel like in South East Asia. Spa beauticians are very professional and thoughtful, I strongly recommend the 60 min. custom facial treatment. Hotel also host a hair saloon. Hotel lounge on 23rd floor provides good quality food and drinks and offers a unique view on pool and Shenzhen heart city. (Close to Coco Park, to enjoy outdoor night life). All staff from Check In, to Spa; Lobby Lounge and Door Keeper have been caring and dedicated to all our requests.

Miinukset: A short cut (few seconds) in electricity supply took place, immediately backed up by Hotel own power supply. All staff have been very nice in explaining the situation and maintaining hi service standards. Thank you for great professionalism!

Miinukset: staff informed us to wait for 20-30min since the room is not yet clean.

Plussat: Fantastic breakfast, great views, friendly staff

Miinukset: Spa could be better

Plussat: This is the second time we stayed in the hotel. It still provides very good service, clean and comfy room. I really want to say thank you to Jack (Hotel Manager) for he prepared a birthday card and a cake, and a bottle of red wine for us when he knew that it’s my husband’s birthday.

Plussat: The whole experience was memorable. The club lounge staff is amazingly welcoming and helpful.

Plussat: Beautiful place. Level of service and facilities well maintained as expected. Our room was still being cleaned when we came back from lunch. I guess for that, Jason the manager upgraded us into a primier suite and emailed to apologize. This kind of commitment to customer satisfaction is not often seen these days, and I'm impressed. Definitely looking to come back often. Thank you all Ritz team.

Miinukset: Some staff seem in need of further training, in terms act up to Ritz-Carlton level. But generally acceptable and very willing to help.

Plussat: I rated excellent in every aspects. My family want to stay in Ritz Carlton whenever I stay in shenzhen.

Plussat: The staff is amazing. The food was excellent. The service was top notch. The rooms were clean, spacious and beautiful. The staff goes out of their way to remember everything you may need and is warm and friendly. It was truly the best stay I have ever had a Ritz Carlton.

Plussat: Everything

Miinukset: Nothing

Plussat: I love, love, love, staying in a club room at the 4 seasons Shenzhen. The staff in the club are fantastic and you are welcomed back like an old friend. They are so well guided by the wonderful Ivonne and it is my go to place when I want some luxury and relaxation.

Miinukset: Nothing

Plussat: The ground floor manager Joseph Choi was very hospital and took very great care of us during our stay.

Plussat: Four Seasons honestly has the best team. I celebrated my 26th birthday at the hotel and I was given a free upgrade to the Junior suite with all the Executive Lounge benefits. The Guest Experience Manager Aggie Liu went above and beyond to make the day a memorable one for me. There were balloons in the room when I arrived as well as rose petals, a fruit platter, a personalised cake and a hand written card from Aggie herself with a birthday poem written inside it (that rhymed). What's more, I came to the hotel with my boyfriend and Aggie took a photo of us by the hotel lobby upon arrival. We had gone out during the day and by the time we had returned to the room in the evening, that same picture we took in the lobby had been printed and placed into a cute wooden frame standing by the bedside table. It was truly overwhelming. Aggie checked on both of us throughout the entirety of our stay repeatedly and she is really a great conversationalist. We were chatting for over half an hour in the Executive Lounge while my boyfriend was taking a conference call and I didn't even notice how much time had gone by. Aggie is an incredible person and suoerb employee and she deserves the world's biggest raise for her attention to detail and her ability to make every person's experience feel so personal and special. This has now become my favourite hotel group. Everything from the internal decor to the facilities to the outstanding staff and ideal central location makes this hotel an ideal choice. And shout out to Joseph, another incredible human being with a great sense of humour and overall positive vibes that just make you smile. I love the Four Seasons! I will be back for sure!

Miinukset: This is really the perfect hotel. I honestly have no complaints although it would be amazing if there was an infinity pool on the roof! That would just give the hotel that extra wow factor it more than deserves.

Plussat: This is a four seasons hotel so you cant go wrong. Very good but expensive

Plussat: The staff just go above and beyond in helping with directions, recommendations, providing help when you encounter problems with local uses etc. just a wonderful hotel

Miinukset: Nothing

Plussat: Great service

Miinukset: Long waiting time

Plussat: Great facilities, good location and helpful staff.

Plussat: Location

Miinukset: Small bef

Plussat: Staffs remember me and my favorites during breakfast. It is a very nice experience for me.

Miinukset: Some people do not put on a cap in the swimming pool. But staffs did not guide them.

Plussat: The staff was very friendly and helpful

Miinukset: The cleaning of the sets, chairs ,and carpets in the lobby’s weren’t in proper situation

Plussat: Good location, Room is clean, Friendly staff

Plussat: Terrible breakfast just serving Chinese food, there's no any Starbucks close to the hotel

Plussat: Majestic atmosphere ! Love the Venice theme and the Venice style dressed concierge! Excellent rooms, Excellent food, Excellent breakfast. Massive indoor and outdoor swimming pool, perfect sport gym. I have been in many high value hotels in downtown Shenzhen, but this is the best ! Easy access to the metro, right next door, next to a neat shopping mall. And the Personal, very friendly and very good English ! My compliments!

Plussat: good location

Plussat: Beautifully decorated hotel has a soothing, charming atmosphere. Comfortable bed, soft feather pillows, lovely view from the balcony, convenient location. I'd stat here again.

Plussat: Staff from luggage dept is very helpful. Help me to receive delay package and transfer to my client ! Very appreciate !

Miinukset: I have joined the hotel member to benefit advantages. But when I checked in 09/07/19 night the front desk staff said all benefits were cancelled ( like welcome fruit & drink) and the system for member registration was broken. So if I want to accumulate the points I need to check with front desk next day morning. 11/07/19 night, I checked again with front desk if the points were well accumulated, they said I need to come back next morning to check with member service dept. 12/07/19 morning, the day I check out, I got my welcome drink and fruit. And it's the same staff who helped me the check-in and told me all benefits were cancelled.

Plussat: location

Miinukset: air conditioning

Miinukset: The bar at pool side is cheating. Quite expensive liquor with mostly ice inside. My friends from Switzerland and I feel disappointed.

Plussat: Staffs are great. They helped me a lot when I stayed in the hotel. I recommend staying at this hotel.

Miinukset: I want some outside area can stay. Maybe I don't know which part can go; I hope I can get the guide next time.

Plussat: It was a fourth time i book in this hotel . The hotel have a good location just 5mn walking to the windows of the world . Shopping center near to the hotel with all stuff for shopping and eating . Have some leakage on the bath tube , when I processing to check out the staff offer me a discount .

Miinukset: Not so many choice on the breakfast , the pastry was not very good and the choice of fruits are limited . The staff not offer to serve the coffee when you are on your table , you need to go yourself .

Plussat: Everything, very comfortable and impressive views

Miinukset: A little bit kitschy, but just a tad and that’s ok

Plussat: Great pianist playing and single in the hotel bar. Amazing experience!

Plussat: It’s a magnificent luxurious hotel located in the upper floors of an iconic skyscraper. The architecture, design and deco of all areas are superb. Views from the rooms/restaurants are breathtaking

Miinukset: The staff is super friendly but not prepared at all to serve at a St. Regis. Service is slow and the level of the English spoken was poor. The hotel looks international, but it is not. You crash against the cultural barrier every time you interact with anyone inside the hotel.

Plussat: This hotel locates in one of the tallest skyscrapers in Shenzhen, and it's quite convenient to get access to the shopping centers and entertainment places which is just 2 minutes walk away.

Miinukset: I booked an Allure suite for 2 people. I think the price is a little bit too high when considering the facilities in the room. For example, the toilet isn't the Japanese automatic style. Moreover, I think they gave me a room for 1 people since I only found one pair of slippers and one piece of welcome treat in the room.

Plussat: The bathtub and night view and spa mode settings = perfection

Plussat: Cleanliness

Miinukset: Accessibility within the building which house the hotel

Plussat: The hotel is situated at the higher levels of this 103 stories building, so it gives fantastic views of Shenzhen city, and over-looking the river divides mainland China and Hong Kong. Luxury and quality fit-outs, high tech Ipad control of in-room lights, blinds, and TV, with marble floors, hardwood furniture and beautiful, luxurious bathroom, very comfy stay. The restaurant has a great view, and staff are friendly. The floor manager was attentive once he heard our concerns that they should not cook everything on one hot pan for fresh eggs, as some people may be vegetarian, and some may not eat pork.

Miinukset: The precooked fried eggs were barely warm, and we were told that's how they did it here due to rush hours in the morning. The breakfast were overall ordinary in this luxury hotel. We only stayed for one night due to transit to Hong Kong to fly back to Sydney, didn't get a chance to try their spa, swimming pool (if they have one), or other facilities. Maybe next time.

Plussat: Location and view and staff

Miinukset: All good

Plussat: We came here to celebrate birthday but had booked the room very last minute. Yet the staff still managed to decorate the room in a short period of time which really surprise us. We were told to expect a birthday cake but not the room decoration, it really was a pleasant surprise. This is a hotel with every luxury you would expect. The view is breathtaking and the butler service is outstanding. Perfect night sleep with the blackout blinds. Exquisite stay!

Miinukset: Not that I could think of.

Plussat: La vicinanza alla chinese university of hong kong a Shenzhen

Plussat: Near to Chris Lee’s concert; welcome fruit plate; High quality experience

Plussat: The building is about 5 years old, and maintained perfectly. The lobby is very large, ornate, clean and inviting. The staff are very attentive and helpful. The manager can usually be found at reception greeting new guests and assisting the staff. This rating is for the Comfort Suite: The room is quite large, laid out like a flat. The bathroom is well appointed, with separate shower stall and a large, deep bathtub. The living room is comfortable with a sofa and easy chair, and the desk/working area is compact and comfortable. There are at least 3 restaurants in the hotel, serving the traditional Chinese dishes and a Western restaurant where breakfast can be had. Overall, the hotel rates a 10 with me for service, comfort and ambiance.

Miinukset: I had occasion to stay at this property because Cirque du Solei was in town and performing at the university. The hotel is practically across the street from the university, and given the late hour that the performance finished, it was more convenient to remain overnight rather than travel all the way across Shenzhen late at night to return home. The location is somewhat secluded, there's not a lot of stuff around the property. There are restaurants within walking distance, but there's not much in the way of "night life". The location may be a drawback to some, but my assumption is that most of the customers are business people, with large influxes of people when there are events at the university or stadium. The great thing about the location is that it's peaceful and quiet, so if that's what you're looking for, this is the place.

Plussat: I like every thing about the Hotel BUT it was 40 minutes from where I had to go, My first time there Next time I will take a hotel next door from my business. But love the hotel and people.

Miinukset: The 40 minute travel to do my business.

Plussat: Staff were charming

Miinukset: The room smelt of smoke despite being no smoking and my room overlooked a building site with heavy aucunes working all night

Plussat: Spacious room, beautiful gardens, cleanliness, extra helpful concierge.

Miinukset: Attended conference at hotel. Security was excessive.

Plussat: Room 1908 bath room was very stunk.

Miinukset: Location is good.

Plussat: The room was spacious. The hotel was modern and inviting. The staff was very friendly and helpful.

Miinukset: I wish the hotel restaurants served more western food.

Plussat: Too outskirt

Miinukset: not much choice from breakfast table

Plussat: Good

Plussat: The smell of the hotel was great

Miinukset: n/a

Miinukset: At 5pm, there was only one receptionist on duty and there was a queue for check-in. Though two more receptionist joined 15 minutes later, it took 30min for us to check in. I ordered room service. The order was just fried rice and stir-fried vegetable, but somehow two other people rang me to confirm what I ordered. After repeating my order three times to three different staff, I received the fried rice and STEAMED vege.

Plussat: The staff were very helpful and the dimsum restaurant located in the 3rd floor was excellent. One of the best dimsum I have eaten. The hotel was very clean and smelling good all the time.

Miinukset: The location was quite far from the center of Shenzhen. It takes 40 to 45 mins to get to the city center. The cab fares were quite expensive. The hotel is also located in a place were there not so many food places to eat.

Plussat: Interior of the hotel was very nice. Room was big, bed was comfortable. Bathtub was good. Swimming pool was great. Breakfast was good.

Miinukset: Lifeguard was trying to sell us swimming caps for 78rmb, since the regulations require wearing those. We asked if we can just borrow them and he agreed. I think they should not offer them for sale, just allow guest to take them and return them after they finish. It is 5 stars hotel, not a market. Sauna was meant to be free for the guests, but for unknown reasons, since we couldn't communicate with that staff because we don't speak Chinese and they don't speak English, only my wife was offered to use sauna in the women's changing room while the one in the men's was off the limits for me. Why, I do not know. Bathroom was not like on the pictures. Room was kinda smelly.It is definitevely not 15 min. walk from the nearest subway, more like 15 min. by bus. Welcoming drink is hilarious, coca cola or sprite,from a 2l bottle, we asked for coffee and a beer and got only coffee. There was mold on the mirror in the shower cabin.