Shenzhen hotellia

Plussat: Very close to old town, and metro.

Miinukset: WiFi connection is ZERO.

Plussat: Location is good. Near the fast train station and metro station. My room very nice view...

Miinukset: Old hotel. Everything is old. My room is clean but furniture and other materials very old.

Miinukset: I booked Best Western Felicity Hotel for two nights, July 25-27. I arrived ataround 2:00 am at the hotel and they gave me a smocking room when I asked for a on smocking room. It smelled so bad that I couldn't bear it and I asked to be moved to a non smocking room. The room that they offered me had a smell of mold. It was so late at night, I just couldn't move out and search for another hotel. Then I was looking for an iron to steam my pants, and I couldn't find a plug in the room to plug it in. I called room service and they brought me a special transform. I finally had the transformer, the iron was broken. I had to call to exchange the iron. In the morning I wanted to go to the gym and swimming pool and it swimming closed due to renovation. I just feel it's not a 5 star hotel. I couldn't stand it any longer, I checked out and I went to a different hotel for the second night

Plussat: WiFi is really good , you can use Google or Instagram without VPN , clean and good room.

Miinukset: Not all can speak English , but it's ok. Everyone was friendly and tried to help, 10 out of 10

Plussat: I constantly travel between Hong Kong and southern China. I often use this hotel when I need to take an early Chinese high speed rail train and I want to skip the border. This is a western friendly hotel. It is comfortable with nice views of Lo Wu and Hong Kong. It has adequate plumbing. Above all, you are right at the border and the Shenzhen Metro and the train station to Guangzhou. There is even a great halal restaurant on Heping Road. The prices are reasonable.

Miinukset: I booked via an app and I used a credit card. Staff did not give me an option to pay in local currency but used USD automatically. This would have cost me another 5 USD. This is unacceptable bordering on theft. Everyone gives you an option to choose currency. Fortunately, I screamed bloody murder and paid in cash.

Plussat: Everything was very nice and pleasant, just as you expect from a 4 or 5 stars hotel.

Miinukset: Internet connection was very disappointing, more frustrating was that they know about it and don't do nothing to satisfy that need

Plussat: clean

Miinukset: English

Plussat: The staff is great, location is not far from Shenzhen Railway station, room was clean and convenient. All was ok.

Miinukset: Nothing

Plussat: Value and location.

Miinukset: Noise from light installation by the hotel on the exterior wall. Very annoying. Otherwise it is a hotel convenient for overrnight stay before travelling to other places.

Plussat: Close to the train station.

Miinukset: Gym and pool were out of bounds, Buffet breakfast only just average.

Plussat: Location

Miinukset: Dated

Plussat: Convenient location for crossing the border above all else. If you want to travel from Shenzhen to Hong Kong early in the morning and beat the queues, this is a fantastic location and has good facilities. The universal adapter plug sockets including USB ports are a great idea.

Miinukset: The rooms are generally dimly lit, which may be a choice for some. I quite like having the option of having a brightly lit room, even if if I only use it when I can't find my earphones. Some may not even notice.

Plussat: It's a beautiful hotel. Very spacious and relatively inexpensive.

Miinukset: The late checkout time advertised on the website (3PM) was not recognized by the hotel's assistant manager. The manager told me that checkout is usually by 12 noon, and the latest I can check out was 2PM.

Plussat: I have been thrre several times and owuld like a room on the 23-25 floor next time

Miinukset: prefer 23 to 25 floors

Plussat: Very good location and an international hotel. The rooms are exellent. I had a wonderful view to the river. Cleaning was made in a 5 star way and even the bellboys are so helpfull with good skills of english. Nothing bad to say about this hotel and the rate was just fine so I can only highly recommend this hotel.

Plussat: restaurant boufett - massage center with exotic girls

Plussat: I like the location and the services.

Miinukset: The room bathroom was not in good condition and the bath tub drain was not working.

Plussat:

Miinukset: Yes, it was very very inconvenient to go to hotel from the train station upon our arrival. It was too far to walk with all our heavy luggauges and too near to take a taxi (was scolded by taxi driver!). Hotel should provide shuttle bus for guests' convenience.

Plussat:

Miinukset: area near train is convenient, but not the most upscale

Plussat: opposite the railway station. True, but still difficult to walk with your luggage

Miinukset:

Plussat: Location and excellent value for money

Miinukset:

Plussat: spacious rooms, friendly staff

Miinukset:

Plussat: Breakfast was marvellous, staff were friendly, couldn’t have asked for better service as I had a problem with knee. I was helped beyond my expectations.

Miinukset: Access having to go up flights of steps the walk right round to ped. Crossing when hotel was only across from exit of steps.

Plussat: Stayed there just one night for the awesome location - the hotel is just a few hundred metres away from the Luohu Hong Kong border and even closer to the Luohu train and metro station. The room was spacious and comfortable, I also had a nice view from the 20th floor. I especially liked the bathroom, equipped with everything you could possibly need. Staff was friendly and helpful; communication in English worked very well at all times.

Miinukset: Not sure if this was an oversight or intentional: There were no tea bags or any coffee available in my room. Didn't miss that enough to ask, though.

Plussat: Great breakfast. Glad we got the "Club Horizon" room. Would like to have had more snacks in the evening.

Miinukset: Place is looking a bit run down. Could use a touch up.

Plussat: Place is great but some very few staff members need more practice with English language.

Miinukset: The price is slightly on the higher side and could be a little lower than that to compete with other surrounding hotels in the same area.

Plussat: Proximity to the convention center was nice Decent American food choices both in the hotel and right outside. Generally kind staff, even though few had a working level of english.

Miinukset: I didn't expect everyone to speak amazing English, but I did expect that the check-in staff would know the words "Convention Center" considering they are a two blocks away and listed as a preferred hotel for one of the largest convention centers in the world. In fact most of the staff didn't know the words -- which is surprising to me. Our "non-smoking" room had a smell that I can't quite describe in words. Something like moldy bread with and cigarettes mixed with decaying animal. It was very unpleasant. The club staff was decent but operated on a 3.5 star level, not 5 star - like they Shangri-La chain should. They just did the minimum's with a bit of attitude and a feeling that your presence was not totally welcome.

Plussat: great

Miinukset: nothing

Plussat: Everything; especially people in Concierge were quite helpful. Amazing spread of breakfast. Comfortable bed.

Miinukset: Shangrila is one of the finest hotel in Shenzhen. While entering the hotel room ,.the door has no latch mechanism; it gets closed on it's own and making difficult for guests to take their luggage in and out

Plussat: Staff is very helpful and attentive. Room was pretty standard/better for business travel in terms of cleanliness. They could make some imrovements in upkeep but otherwise was maintained well and cleaned well daily. Pool and gym are very good. Breakfast is very good. Didn't use the spa, but I wish I did because it looked nice.

Miinukset: Not sure why I was recommended this location, I think for proximaty to the border & ease of transportation. However, the other Shangri-La in town seemed closer to better dining, shopping, and bars.

Plussat: Good size of room and large bed

Miinukset: No bath

Plussat: The location is probably what makes this hotel 'special'.. besides that, nothing too crazy

Miinukset: Rooms are very small. Too expensive for just a very normal hotel.Very old hotel

Plussat: The location is very good, the view is wonderfull and the service excelent.

Plussat: Breakfast did not have enough food. And did not have a lot of choices, for example, bread.

Miinukset: I was not informed that the swimming pool was not open

Plussat: Superb luxury experience from start to finish. The room is huge and clean, the bathroom very stylish, many mirrors and every surface totally cleaned by room service daily. All amenitites, great gym, perfect breakfast with worldwide choices, amazing architecture, shiny lobby and great conference facilities. Great restaurant availibility nearby in Sea World. Best hotel experience so far in 150+ stays!

Miinukset: Keep in mind that the location is all the way west of Shenzhen, not in central Shenzhen. Taxi takes ~20 minutes to center, metro need to walk 10 minutes and then 30 minutes metro. However, the ferry terminal is nearby:)

Plussat: Sea World Shopping Town. Take subway. It's close from the airport and the fare is only 6 yuan. You can visit Shenzhen University by subway too.

Plussat: Location

Miinukset: Sound and loud music from across the street was very bad. Till 5am. Couldnt sleep at all.

Plussat: It’s rather noisy during weekends because of all the bars and clubs nearby

Plussat: Location wonderful , room confortable

Miinukset: Rooms ok and comfortable , say owner invest in the gym look like 2 start the gym can be better... location more than amazing and friendly staff good english

Plussat: The combo Hotel quality + very good position in Shenzhen

Miinukset: It is still not back to be as before the Covid19 epidemic but progress are evident.

Plussat: The staffs were very friendly and nice. All speak good English. Location is the best

Miinukset: air conditioning was a little dull. takes very long to cool the room down.

Plussat: This hotel was wonderful, we had a great stay. The manager (Thomas) was very helpful and accomodating.

Miinukset: We called earlier in the morning to extend our stay, and started getting phone calls about 11am asking us to check out. We informed them we called earlier, but the language barrier clearly prevented them from understanding our request. They just said "Yes, no problem" and obviously that was not the case. Either way, they were very pleasant about the misunderstanding, so be prepared to speak Chinese to them. Other than that, this hotel was amazing.

Plussat: The staff and the hotel are great as usual. Staff always try to help you as they can. The position of the hotel is Fantastic so close to Coco park.

Miinukset: The present COVID-19 limitations combined with staff not always able to communicate in English result in global experience below the expectations. Especially about breakfast. Property is doing its best to mitigate the problem. So I still think Marco Polo is one of the best in SZ.

Plussat: location is good

Miinukset: lobby design is good, however, in room the interior is not good as 5 star and cost so much. Internet is chargable -- it's not so convenient as a business hotel.

Plussat: Clean and convenient

Miinukset: Room a little small by Shenzhen standards.

Plussat: The hotel is located near the exhibition center and very central with goog access to shopping centers and restaurants nearby. Room was big, very clean and comfortable.

Plussat: Around 8 minutes work to Metropolitan Rapid transit so quite convenient. A few food stores/restaurant at the side of the hotel. In house service for extra bath towels, shower gel, shampoo were quite prompt and excellent. Helpful staff.

Miinukset: Hotel main Lobby cafe, must pay money to sit there. Unable to extend beyond 2 o'clock check out time despite staying there for 4 nights.

Plussat: located in business area of Shenzhen, close to transport. Hotel in modern design, staffs are nice, room is clean. Overall is good for my business trip.

Miinukset: A bit small compare to this price, buffer is expensive with very limited food.

Plussat: The cleanliness and room design

Miinukset:

Plussat: Comfortable hotel about half an hour away from the airport. New and luxurous rooms.

Miinukset: You may get this hotel at a discounted rate but the cost of drinks and food certainly compensates for that! Above average prices compared to other very good spots in China.

Plussat: Not quite up to Shangri La standards, but very good.

Miinukset:

Plussat: The good quality of the rooms

Miinukset: No lounge Bar for an evening drink

Plussat: The room was fantastic!!

Miinukset:

Plussat: Location, organisation, staff and food were all excellent.

Miinukset: Nothing

Plussat: The location is quite good, walking distance to big malls and underground train stations

Miinukset: The hotel is old and ask for bond more than the room price payable in advance when check in.

Miinukset: Check in was onerous - mainly due to covid-19 requirements

Plussat: Hygiene

Miinukset: Changing of the services

Plussat: The room was great an excellent view. Food was great. I thought the concierge was extremely helpful. The foreign general manager Harry was excellent in his customer service and showed really empathy about the facilities being unavailable.

Miinukset: The Chinese general manager was incredibly unhelpful. In relation to the corona virus I asked about the facilities being closed I just got “government government government” from her. I expect better from this type of hotel. I fully understand that the facilities need to be shut as a precaution to everyones health. Yet, I do feel her customer service was lacking. She showed no empathy in relation to my situation. I explained to her I chose the hotel for its gym. Would I stay there again no I prefer the Beijing Hotel.

Plussat: Staff where very helpful and they speak english fairly. The light very low und badly controlled, there were not mains plugs close to bed, it was at the other side of the room. The shower space is very tight and not comfortable.

Plussat: Thank you. Everything was perfect. Especially Sandra, in charge of the reception, pleased me with friendly and excellent helpfulness. Thanks Sandra ...

Plussat: The rooms are so old and dirty. The needs a complete renovation. The price is way to high for the rooms. The sheet they were dirty and when I talked to the manager she did nothing just told me not to put a bad review.

Plussat: Location is good, close to metro station and electric city. And they provide free fruits.

Miinukset: The TV wasn't working. Got upgraded to a different room. But the person made us feel like he thought we just wanted an upgrade. They didn't consider the broken TV as a problem for changing the room. In the new room there was blood on the bed sheet. In general old and smelly hotel. Definitely not 5 star hotel. The windows are tainted so no good night view. One elevator worked without using the card, so not sage

Plussat: Only the location.

Miinukset: First of all I asked for a no smoking room and mine had a terrible cigaret smell. The first problem that I had to change the room. They say that speak English and it’s hard to find one that speaks. The room air conditioner don’t work. To hot. So expensive and don’t have the minimum. Poor experience.

Plussat: Room and location

Miinukset: Front desk staff is 100 percent rude and does not understand website bookings. If you book on a website check your bank account as they charge you twice for your room so you end up paying double. You explain to staff and show them paperwork and they still do not have the ability to understand. Bad service

Plussat: Good location!

Plussat: Aged Hotel with helpful and experienced staff. Great location both for Louhu station and underground station. The sorroundings are pleasant, shopping center is also nearby

Miinukset: The structure needs a refurbishment, especially on the rooms side. The brakfast location is not comfortable and also the gym/swimming pool is not a 4 star level

Plussat: The location was convinient as it was right next to the train station but that was all.

Miinukset: The images online showed a completely different room from what was the actual condition at the hotel. Staff was super rude when i brought this to their attention; only good for a short stay and because of proximity to the train station.

Plussat: Hotel is very close to city center.Subway station just below the hotel.A lot of shopping places around , and nice restaurants.Just a walking distance to famous shopping centre at the bus station,i would recommend this hotel.

Plussat: Good size room, nice beds. Good facilities. A good hotel! Not bad for the price either.

Miinukset: n/a

Plussat: Room is always clean and in good shape. Always has hot water available and the bellmen in the lobby are the best in Shenzhen. If you need anything in Shenzhen, talk to the bellmen! Location to me is awesome.

Miinukset: The front desk staff continues to not measure up. First, they do not understand there own check in procedures. Second, average English in the actual check-in staff which is not there fault. My fault for not knowing Chinese. Second, if your checking in or out and your from another country, if someone Chinese walks up to the desk, they stop your check in, help them and come back to you afterwards. This is normal in China but its overboard in this hotel. They just cant get there front desk procedures right at all. I don't think they have the ability to fix this problem.

Plussat: Close to Louhu gate, Donggman shopping area, and subway.

Miinukset: Hard to get a non-smoking room

Plussat: Very good hotel for this price!

Miinukset: Internet connection in the Hotel is not fast. Breakfast could have been better.

Plussat: concreige great help in arranging transport to HKIA

Miinukset: strong stale smell in rooms

Plussat: Great hotel, good value for money, friendly and helpful staff who spoke English. Excellent location. Close to Metro Station, shopping, food places etc. Will stay there for sure if I go back to Shenzhen.

Miinukset: The Gym opens only at 7am

Plussat: Location and the Staff service

Miinukset: We stayed on the 9th floor, and the Music (super-bass) was so loud that we can't get to sleep at all - till 3 a.m. in the morning. This would be a disaster for those business travelers who need early sleep /rest during the night.

Plussat: A lot of value for money in this hotel. Very easy if you have to connect to Hong Kong from here. Very pleasant people as well.

Plussat: I stayed at the Hotel many times find staff very helpfull and friendly. Good location and excellent value for money

Miinukset:

Plussat: The hotel is easy walking distance to the Louhu Commercial Centre and train station.

Miinukset: The bed was very hard, tv programmes did not cater for English speaking guests.

Plussat: they have internet access within the rooms. gym and swimming pool. restaurant that is open. english speaking services.

Miinukset: i think it is a little pricey.

Plussat: I have stayed here before.Never found anything wrong with anything in the hotel.Will continue to stay here for all future trips to Shenzhen.

Miinukset:

Plussat:

Miinukset: The general feeling is one of Dilapidation. It fees run down everywhere except the lobby, this includes rooms and swimming pools. The architecture is very bad and breakfast in the "Executive Lounge" was so disgusting I got up and left. I will never return to this hotel - the summum of everything that is typically bad in China.

Plussat: The Check in was outstanding, and very polite.A lady from Kasachstan, Mrs. SKORIK gave us a very intense and brieve introduction about the entire hotel and was arranging many trips and transports for us in a short time.Really outstanding, I was impressed, as I am really travelling a lot! A really good Service at Interconti Shenzhen.

Miinukset: Everything was perfect!

Plussat: Good internet. All Google services works.

Miinukset: To high deposit. Almost double cost of living

Plussat: The Intercontinental club

Miinukset: Long time for check in. Too much people on swimming pool area during the two days holiday !!

Plussat: I appreciate in particular the welcome of the hotel's staff, Ms. Christine was really kind and polite. I appreciate a lot the room upgrade offered me at the check in. Thanks

Plussat: excellent breakfast, a lot of choice

Plussat: Kris at check in was super helpful and all the staff was amazing!!!

Plussat: Great breakfast with fresh made eggs or noodles. Well located near three train lines. Great English speakers.

Miinukset: The gym and massage facility which is third party is not great. It's not part of the hotel though and is licensed or something like that.

Plussat: Great location middle of huaqiangbei

Miinukset: Could have been a bit cleaner but this is just (figuratively) nitpicking

Plussat: Nothing

Plussat: Nothing much. It’s kind of isolated . I felt Futian and Luohu are better options to stay

Miinukset: Language problem and location.

Plussat: Plenty choices of food around the hotel.

Miinukset: Swipe card stopped working multiple times.

Plussat: Nice breakfast

Miinukset: The room is not very sound-proofing as music from the corridor was heard during mid-night and a bit annoying.

Plussat: Location

Miinukset: Food Water flow in bathroom

Plussat: Have stayed at this Hotel a few times over many years. It always meets our expectations,

Miinukset: Nothing

Plussat: New

Miinukset: No swimming pool

Plussat: One of the best location in SZ, next to a huge shopping when you can find restaurants very easily. Perfect for both biz and leisure travellers.

Miinukset: Nothing

Plussat: Rooms was very large and comfortable albeit a little old.

Miinukset: Staff wasn’t very attentive and helpful.

Plussat: Absolutely everything! Wonderful place for long stays! Now it’s Fraser Suites everywhere I go!

Miinukset: Not a bit!

Plussat: Location is really good. Room size is right. Well equipped. Nice and friendly staff who offers excellent service. Good value for money.

Miinukset: Not much! Good if they could have someone or even a robot to bring up parcels and/or food delivery to the rooms.

Plussat: Easy access to transportation

Miinukset: Nil

Plussat: Location

Miinukset: WiFi down from my first day's night

Plussat: I liked the rooom but the air condioner duct hadn’t been cleaned in a long time and appeared very dusty. The room looked tired and old

Miinukset: Overall the room needs refurbishment and a good .cleaning

Plussat: restaurant was wonderful with great food, lounge fitness area and very close proximity to the train station. Very nice very clean and very welcoming. The staff always had a smile and ready to help in any situation.

Miinukset: the air conditioner was not up to the standard in the room, first the room was changed and still was not happy with the AC.

Plussat: nothing

Miinukset: Carpet is dirty

Plussat: Breakfast,location,staff

Miinukset: nothing

Miinukset: Food was expensive: Coffee was $10/cup. Hot milk was $10/cup. Our room was not cleaned until 9pm at night. The elevators are slow and crowded.

Plussat: Very close to the subway station . The subway is just in front of the hotel .

Miinukset: No wireless internet in the room . Poor breakfast

Plussat: Great quality/price ratio. Ottimo rapporto qualità prezzo.

Miinukset: Nessuno

Plussat: Excelllent hotel for business or leisure,midway between airport and city but very convenient,also immediately next to subway station,plentyful taxis and eateries close by.

Plussat: the room was spacious with a nice view, very near from the them park and tourists attractions

Miinukset: the staff were not fluent in English, it was a little bit difficult to communicate with them

Plussat: the welcoming and staff

Miinukset: room is old and lithing in room is bad

Plussat: It's a wonderful hotel, extremely good value and brand new. The staff are very helpful and the facilities are pretty good too, the only shame is that the bars are empty all the time making them a lonely place to drink in, they could use a little more promotion in the community. The locality is fine despite other comments on here, loads of restaurants and shops.

Miinukset: Minor niggle, my wife was forced to buy an alcoholic drink to sit in the bar with me and she doesn't drink.

Plussat: I enjoyed my stay there. All the staff and the facilities were good.

Miinukset: I felt this time that because I booked through www.booking.com I was not given the same quality of room as the last 5 times I stayed there using www.booking.com Felt a bit second class.

Plussat: This is an excellent business hotel in Shen Zhen. It is close to the airport and also the centre of the city. I have stayed here since it was first opened and I have never had a bad experience. I would recommend it to anyone looking for a hotel to stay at in Shenzhen.

Miinukset: I didn't like having to check out as I felt right at home there.

Plussat: I have stayed at this hotel the last five times that I have been in Shenzhen. The service and location are excellent. Good for meetings and entertaining.

Miinukset:

Plussat: For any Business traveller I would recommend the Hotel. Good Services and a quiet well run establishment

Miinukset:

Plussat: Location, cleanliness, value for money

Miinukset: N/A

Plussat: We used the Executive Club and, as always, excellent service.

Miinukset: Only spoilt by construction noise from the Exhibition Centre opposite between 11pm - 2am on the first night. Out of the control of the hotel.

Plussat: I paid for the Gold floor; only breakfast available in the dining room

Miinukset: Hotel did not meet the needs of a Western traveler

Plussat: Second stay due to pleasant previous experience. Room was elegant and spacious, and also neatly cleaned. Reception, concierge and management are responsive and eager to help with any issue. Breakfast has a wide variety of freshly made food selections. Will be returning on my future trips.

Miinukset: Facilities are too old Lights are not good, I can’t even do my makeup properly

Plussat: Henkilökunta oli huomaavaista.

Miinukset: Tottuminen huonompaan hotelliin tämän jälkeen ottaa koville. Samalla rahalla saa yleensä vähemmän.

Plussat: chineis food

Plussat: Great position, close to subway Room was huge and very comfortable

Plussat: Sijainti aivan metroaseman vieressä ja Futianin uudella alueella on hyvä. Club loungen tarjoilut ok. Henkilökunnan englannin kielitaito aika heikkoa.

Plussat: love this hotel! it's my second time there, we came really early, 6 hours before check in is available, not only that they gave us the room on 7 am also gave us free breakfast for the entire stay!

Miinukset: none

Plussat: Very Nice Hotel but best part was Mr Hassan Guest Relation Manager made us feel like home . I hope all hotel adopt this example.

Miinukset: Lot of Construction work which is unavoidable , However we booked it again as Mr Hassan was very good he resolve all our concerns . Which compensate for construction work out side

Plussat: Spacious room. Close enough to the CBD. Strong water pressure in the shower. They kindly gave me late check out, as I needed a few extra hours to get some work done. Much appreciated.

Miinukset: Construction on the street below went through out the night. It was audible even though I was on the 22nd floor. The curtains did not block out light effectively as it did not reach the ground. So as much as the bed was comfortable, i did not have a great sleep.

Plussat: Everything

Plussat: Nice spacious rooms, well-equipped fitness, good and suitable breakfast

Miinukset: Our room was not ready upon arrival (it was 4.30pm) however in return we were offered late check out the day after

Plussat: Clean and comfortable

Miinukset: Location

Plussat: Liked the pricing

Miinukset: Service was not great, facilities kind of old and need to be renovated. Anyways, you get what you pay for. The pricing is pretty low for a JW Marriott brand. Perhaps this one was a franchise?

Plussat: Very good hotel, comfy beds and bellows , large room with large toilet, very good breakfast with lots to choose from Top class hotel overall, and I travel quit a bit and I definitely recommend this hotel

Miinukset: Non

Plussat: Check in is good service.

Miinukset: Cant compare with JW Shanghai services. Ask many thjng and take long time to send to my room. A bit disappointed

Plussat: Beautiful hotel. The staff was professional and helpful. Josh in room service was especially welcoming.

Miinukset: The restaurant Shiruku was disappointing. Was hoping for a nice dining experience and was put in the grill room, alone and then forgotten. Not an impressive meal experience on NYE.

Plussat: One of the best hotels I stayed in China.

Plussat: The modern furnishing and the attentive staff. The concierge service was extremely helpful and made sure that you get what you asked for !

Miinukset: I was attending a conference held at the Shenzhen Conference Center. The hotel was not anywhere walking distance to the Center-a statement that was included in the conference information. Anyway, the taxi was not too expensive.

Plussat: the whole experience was very nice. I enjoide little things they do to make you feel good.

Plussat: Amazing service. Breakfast is amazing.

Miinukset: If they can improve a little bit in cleaning, as the carpet, it would be a perfect choice in Shenzhen. The location is kind of embarrassing. Next door shopping center is lower than city’s popular ones. These are the only two shortcomings. Beyond these, this is a hard to beat luxury hotel.

Plussat: Lovely decor, luxurious rooms, and fantastic service. Beautiful appointments and open ornate spaces.

Miinukset: Although my room rate was quite reasonable (possibly due to corporate negotiations, all of the on site restaurants are ridiculously expensive. Dinner can easily cost an much for one person as the nightly room rate, and it would be impossible for two to eat dinner for less than the nightly rate.

Plussat: Overall great experience, clean and comfortable room, professional staff, fabulous breakfast buffet, great facilities including pool.

Plussat: It's located next to a shopping mall, very convenient

Miinukset: No Chinese dim sum breakfast in the morning

Plussat: The staff is amazing

Plussat: Everything!

Miinukset: Could not find a single issue.

Plussat: The staff at the Langham in Shenzhen were so welcoming and helpful. The facility was so clean and has a very calm atmosphere. The restaurants and spa in the hotel have the same amazing service, great food, and relaxing environment. Originally we were planning on only staying one night in the Langham but because we were so impressed with the service and the quality of the room we decided to stay for two nights. The room size, bed size, and bathroom size were unbelievably big and comfortable. We stayed in an executive suite with club benefits. This included breakfast, complementary afternoon tea, complementary evening drinks, among other amenities. The Langham was truly such a treat to stay at and I can’t wait until my next stay. Highly highly recommend!

Plussat: Excellent service, new rooms, great amenities, fast service, no complains whatsoever. Try the grand rooms they are truly amazing.

Miinukset: A bit far from the metro station, even-though there is a new one opening 50 meters away in the forceable future. (no the hotels fault though).