Autonvuokraus Austin

Plussat: nothing

Miinukset: Staff was rude; car was not ready on arrival, 1 1/2 hours after scheduled time; flat tire

Plussat: Car was not prepared for pick-up. We had to wait for about 1 hour in line only to be greeted by a woman that was rude and annoyed by our questions. She did upgrade us to a larger car, but the whole experience was awkward and poorly handled. She kept telling us how her co worker had called in sick and ruined her day. Then there were so many upcharges once we got the car the total cost was 3x what Kayak had sold us. Won't use Fox or Kayak again.

Miinukset: the car was clean!? so everything but that.

Plussat: I did not like anything about my Fox Rental.

Miinukset: I prepaid for my large car and insurance through Kayak with the assumption I could pick up and go. Unfortunately, there were terribly long lines at the counter and the facility at Austin was out of large cars for me and my family. The offered an economy car which would have been impossible to get our luggage into. There were no vans, SUVs or luxury cars available either. Finally they offered a Corolla, which is a small sedan. It would be tight. At the pickup counter in the parking garage, the Corolla could not be found, though about 10-15 large cars, SUVs and luxury cars were being cleaned and parked for customers to take. We ended up in a small Elantra with our carry-on bags on our laps in the back seat for our 100-mile drive to Round Top, TX. Awful experience. We would have canceled and gone to another rental agency but since we prepaid, we would not get any refund.

Plussat: Nothing

Plussat: The staff were nice and the location was easy to find from the terminal.

Miinukset: Every available car had some very visible damage. The first car they assigned to me had a ton of front end damage plus other noticeable damage all the way around the car. When I complained they offered me a couple others but both of those also had a lot of damage. The entire fleet looked terrible.