Cesta Grand Aktivhotel & Spa

Pool area, location is wonderful, free parking area.

We were very disappointed and this does not meet a 4Star Superior standard. Breakfast: we had to wait for coffee cups as they weren't topped up on 2 instancaces. In 5 days we had to ask 3 times for a banana cause there weren't any in d fruit stand. Yes a bananna! We were given one upon request but they never topped up d fruit stand with more (it was still 9am) Smoked Salmon was only served on a Sunday. The high chair was filthy dirty 3 out of 5 times (the breakfast waitresses weren't even embarrassed to give us a dirty high chair). A lot of tables do not even have a proper salt and pepper set. Its a very interesting morning scavenger hunt! In general the room was very shabby ex: chipped bathroom tiles, moulded shower pipes, broken soap bottle holder. The room was very dirty. In 6 days the bathroom floor wasnt cleaned. Upon arrival we had to wipe the flashing as it had stains. House keeping consisted of a change of towels, emptying of rubbish and the beds. Not even a replacement of hair conditioner! We had to go and ask house cleaning for it. Gastein Card .... after 3 days we got to know that every hotel in Gastein gives you a free card that entitles you to discounts in d area including the lifts. At no point during our check in were we informed about this card. No information about this card is written on their welcome not or hotel booklet. When we asked the reception personelle about why we were not informed about it there answer was ' it was here you should have picked it up' .... honestly? How can we pick something if we aren't notified about it? With another receptionist saying ' you would have only saved 2 euros' .... how rude!! It was not 2 euros , it was much more than that and even if it was 2 euro! This was by far a huge disappointment. We stayed in hostels that were actually by far better.