Inns of Banff

Ok but Banff needs to get better

The staff were fantastic. From check-in to dealing with an issue (rowdy guests), they were very professional and personable. The best staff member was the server handling the Sunday morning buffet. Very nice and welcoming and was very courteous to our family. The room was ok and the price point is good. The bed was comfortable.

The hotel is showing it's age. Stayed in the Swiss Village building and it needs to be updated. The bathroom flooring was peeling up, the bathtub drain was an issue (but fixed quickly by hotel staff), and the pool and hot tub are both in desperate need of updating (note: it looks like a few days later the pool was closed). Banff "needs to get better" in the sense that if attention isn't given to proper maintenance to the accommodations in the area, one will think twice about returning. The second of two trip to Banff in two years and the town feels run down. Open note to guests: I get you are there to have a good time but no one needs to hear you yelling up to your buddies balcony at midnight asking for rolling papers. be proactive and carry your own dude!

Just ok

The beds were comfortable, but it's just dated and made me feel like it wasn't clean and fresh like you want a hotel to feel. I was there two nights and am happy to be home in a clean feeling environment. I would never stay there again, but in an awful pinch it will do. It just needs to be updated. I would 100% spend the extra money and sleep elsewhere.

unpleasant

The front desk staff was friendly and informative.

The hotel was old and run-down; the hotel is dis-jointed and one must walk outside from various buildings to access main building and hot tub; the hotel is far from sound-proof hence very noisy; the room was not clean and showed signs of damage; insufficient towels and ones provided were worn; the bathroom sink did not drain properly and particles floated back into the sink from the plumbing; beds were noisy given they they covered in plastic and EXTREMELY uncomfortable! It was an unpleasant stay and we are grateful that we only booked one night!