Banff hotellia

Plussat: Breakfast (eggs Benedict) was very good with fresh homemade blueberry muffins, breads, juices & coffee. The bedroom and separate (private) bath were very clean and comfortable. Old & original fixtures were totally functional and nice to see them still in use - - I liked the period look. The grounds are well kept with many plants and flowers. Great location for walking and seeing the town. Karen is very knowledgeable and helpful with the area and sights to see.

Plussat: Aamiaiset olivat herkullisia ja emäntä todella avulias. Sijainti erittäin hyvä lähellä Banffin keskusta.

Miinukset: Huone oli melko ahdas ja kaipaisi hiukan päivitystä. Kylpyhuone ei ollut huoneen yhteydessä vaan erikseen aulatilasta kuljettavissa (mutta kuitenkin vain meidän käytettävissä).

Plussat: Very kind owner. Very good breakfast. Very good location.

Miinukset: A little small room.

Plussat: Great place. Awesome host. Terrific breakfasts! Great location near to everything including bus pick up stops. Cannot rate this place highly enough.

Miinukset: Everything was great

Plussat: Close to main areas, great breakfast

Miinukset: Rooms are small but it’s historic

Plussat: Location a short walk from where everything is. Liquor store and supermarket opposite. Be hungry for breakfast a lot of it home cooked. Very relaxing stay. Karen the owner could not have been more helpful to make our stay special , Couldn’t recommend it enough

Miinukset: N/A

Plussat: Fantastic stay, the hospitality was amazing and the b&b has a very homely feel. Perfect location, comfy bed and we loved the wide variety of breakfast! Thank you for making our holiday :)

Plussat: Great location,great breakfasts s really good advice on local area

Miinukset: Bathroom is not I. The bedroom you have to walk in to the hall.

Plussat: This B&B is located in the centre of Banff, on a walking distance of numerous restaurants and shops. Our hostess, Karen, was really friendly and helpful and could answer all the questions we had. She also could give us some tips, who came in very helfpul. Breakfast is sublime (we really enjoyed the waffles with fresh fruit)!

Plussat: Really helpful staff, absolutely delicious breakfast & central location. Couldn’t have asked for more. Would recommend a visit!

Miinukset: Nothing!

Plussat: Amazing breakfast Very helpful and friendly environment

Plussat: Superb breakfast, good location, host was really helpful and friendly.

Miinukset: Room wasn't that spacious

Plussat: Gold floor is awesome! Location is perfect.2

Miinukset: Room and bathrooms were small

Plussat: Good food. Nice spa.

Miinukset: When checking in we were given what was probably the worst room in the entire hotel—very dark, one tiny window maybe 18 inches wide with no view as promised and next to the noisy ice machine. It took a great deal of time and complaining to get it changed. Two nights later our friends checked in and were given the very same terrible room. One of them was not feeling well and had to go to bed and was forced to play the room game when he should have been able to have an effortless check in experience. It was very difficult to be treated that way at these prices. We have stayed at many Fairmonts and have held events at the Fairmont in San Francisco, our home town. I will not be staying at a Fairmont again.

Plussat: Historic castle in downtown Banff

Miinukset: Activities, services, concierge were all top notch

Plussat: Nice good castle looking hotel. The room is large and comfortable. And the outdoor swimming pool is lovely.

Miinukset: Way too many tourists inside the hotel taking pictures and walking around. Hope the hotel could provide the people who are staying here more privacy.

Plussat: The hotel is "iconic" and therefore a must to visit. Expensive but a necessary expense for a unique experience, and the costs of keeping this huge hotel building operating must be enormous Valet parking, concierge service and check in were very efficient Very good and varied retail outlets in the hotel. The local artists etc and their work was impressive Complimentary shuttle bus into Banff We dined at the 1888 "Chophouse". Quieter than the other large restaurant and Adam was probably the most polished waiter I have encountered in 45 years. So much so I wondered if he was a senior staff member leading from the front showing others how to do the job properly.

Miinukset: Room generally was a little tired and although a good size the bathroom was small and the WC very awkwardly positioned. I should have asked for another room but the hotel is so large that dragging ourselves and luggage back to reception etc was not worth effort

Plussat: Location and View was great

Miinukset: Room was tiny. Not worth $800 USD/night

Plussat: Amazing location & the building itself is impressive. The room is super comfortable as well. The concierge was lovely and extremely helpful.

Miinukset: - Service level all in all is a bit lower than what I would expect from such an upscale hotel, nothing personalized, masses of people moving in every direction, slow service (took 45 mins to deliver an extra bottle of shampoo!). Given the ratel level (around 800CAD per night!) I found it weird that there is a huge extra fee as well to use the Hammam / Jacuzzi and another 30 dollars to park 5 mins away. Anyway I understand the season is short and it makes financial sense to make the most out of the facilities, it just missed a bit of that "extra care" element you would expect in such hotels.

Plussat: The experiance of the hotel which is situated in an old Castel.

Miinukset: Small room and small bath and dirty old towels and the location is 5 minutes from Banff downtown.

Plussat: Very premium building and location. Like living in a museum.

Miinukset: Room can be bigger with a balcony if possible

Plussat: The location was incredible. Service was amazing. The view from our room was beyond anything we had imagined. The location just a mile from the town of Banff allowed us access to anything we needed and a variety of places to eat. We also received some great ideas from the concierge.

Miinukset: The food was greatly disappointing. In fact, the more we spent, the more disappointing the food was. The 1888 chophouse was terrible. Steak was average at best, broccoli was burnt and we were told a couple of the sides were enough for a table of 4 when they were barely enough for single person. The other huge disappointment was the spa. We paid for an evening access to the spa. Something like $100 Canadian. When we entered, there was signage everywhere that no phones or electronics were allowed...not even in the common sitting area. More signs in the locker room, hot tub, and sauna areas. There premier relaxation area was their mineral pool area with 3 waterfall pools. A wonderful place to relax, if the rules were ever enforced. We get in the mineral pool and waterfall area and not one...but 3 men were on their phones or some sort of tablet. Likely recording the women trying to relax and enjoy the amenities. No respect for the rules and disgusting examples of what people have become. When I reported them, we were given two free passes to use on another day. So we thought if we go back at the end of the week,, before heading home, we'd have a good chance of getting some much deserved relaxation. Nope. This time, some guy and his wife and two boys came in with two noodles. they proceeded to have noodle fights slapping each other and screaming like it was some public pool. Then the Dad thought it would be a good idea to lift his boys up and throw them across the pool! There are not one but TWO public pools for families to have fun in. This was the mineral pool of the private (and expensive) spa. Again, complete morons but the spa doesn't enforce their own rules. So if you decide to spend $100 for a relaxing evening or $700 for a relaxing massage, don't expect relaxation. Spend your money wisely and know that there is a significant chance that some moron or perv will ruin your experience.

Plussat: loved the location, staff were all excellent, loved the history and ambience of the hotel

Miinukset: Our room had no AC and the unit they brought in worked poorly. Management gave us 2 breakfast free fro our inconvenience, but hat was a poor response . Our room was very loud due to the portable AC and was warm all night because it didn't work well. I think Management did the very minimal to appease our situation. disappointing.

Plussat: The Fairmont in Banff aka the Castle in the Rockies is a beautiful property in a great location. The walk along the Bow River and the Falls into the town was really beautiful. From the easy check in outside (they are very organized) to the delightful restaurants and spa facilities, this was a very enjoyable stay. Vermillion was our go to breakfast place. We also ate there for dinner (it turns into a French restaurant)...delicious! We also ate at Costello on property which did not disappoint. The room was a bit small, but very comfortable.

Miinukset: You could only get up and down on the gondola that had limited hours. No AC in any of the rooms.

Miinukset: The restaurant selection was limited. The meal preparation was poor instant mashed potatoes. Overall the food tasted bad. My husband got sick from beef ribs.

Plussat: This place is a spectacular mountain resort nestled among skiing and hiking trails in Banff National Park.

Miinukset: What I did not realize when booking this hotel "15 km from downtown Banff" is that it is nearly an hour each way to get from your room to downtown Banff once you factor in the gandola ride or shuttle up the mountain.

Plussat: The Location Free gondola and transportation after the operational hours of the gondola The hot tub The atmosphere

Plussat: The staff was amazing!

Plussat: It is a unique experience parking at the bottom and taking a long and scenic gondola ride to the top (about 15 minutes). The scenery is stunning. My favorite part was the hike around the lakes and through the meadows, not to be missed and worthwhile even if you are not staying at the hotel. The staff members were cheerful, friendly and helpful, save one exception. If you don't mind that you are rather isolated, then this is the place for you.

Miinukset: Rooms were a little snug and a bit noisy. We ordered a roasted vegetable flatbread and received a spicy chicken flatbread instead. When we pointed it out, the waiter said that cook insisted that it was the roasted vegetable flatbread though there were no vegetables. The food was okay, but who wants to be lied to about the food you eat? There are better food options in Banff and after that meal, that's where we ate.

Plussat: The location was incredible, access is by gondola so that gives you an idea of how peaceful it is. We were able to walk straight out to a beautiful view and hike. The staff were friendly and helpful. Shout out to Jack who worked very hard to make everything comfortable, and got our washing done very speedily! Food was amazing considering access to the hotel is not that easy. There is a road up but even so. The hot tub outside was lovely, and bigger than it sounds. Would definitely recommend, if you can cope with the nosebleeds from the altitude. And bring insect repellent.

Miinukset: Nothing, all good.

Plussat: Location was great!! If you don’t like gondola rides and steep mountain roads (they drive you) then you may not enjoy. Hiking trails were amazing.

Plussat: Amazing hotel. Unbeatable location, perfect hotel. Completely beautiful place to stay. The most amazing experience to be able to go for a trail walk right outside your hotel. The staff were so lovely and talkative

Plussat: Location

Plussat: The personnel from the check in through check out were personable, knowledgeable and eager to please.

Miinukset: There was one desk person who greeted us at arrival who was not able to speak English well which didn't make the process flow very well. Additionally once arriving at Banff even the GPS was not useful. Calls to the facility for directions were not useful. It took us almost 2 hours once we reached Banff to find our way.

Plussat: Room service was on time and the food was good,,,

Plussat: food was fabulous, location and view were exceptional, staff were exceedingly helpful and courteous.

Miinukset: na

Plussat: It was located in the Sulphur mountain and very near to the Banff Condola. So its location was excelent! Hotel's Bus shuttle service to the downtown was great also!

Plussat: The location and views were awesome, staff was great, room was great.

Miinukset: We would prefer more options in the primary restaurant. We felt the three course menu was inflexible and selections too limited, that said the food was excellent as was the service.

Plussat: Location, Location, Location, it was perfect.

Miinukset: The beds were a little hard & the shower wasn't great.

Plussat: Love the setting...view from Lobby. Nice bar and bar food. Staff very courteous. No hands out tips. Very close to hot springs. Classy place. Diverse customers. Can hike from hotel.

Miinukset: Wish I could afford a room with an escarpment view. As it was it was $1.200 Canadian for 2 nights.

Plussat: Staff were friendly

Miinukset: The rooms were dated. Would be great if they renovated the bathrooms at least.

Plussat: Nice location! Our room was facing the parking lot though.

Miinukset: Drainage problem with the bathtub.

Miinukset: The daily rate was pricey compared to other properties and then to charge $22 for parking was excessive. Most properties leave complimentary water bottles, which this hotel did not.

Plussat: Ample, quiet rooms Good ambiance at the lobby Friendly staff

Miinukset: It was farther away from town than I thought

Plussat: Very comfy beds & gorgeous view

Miinukset: Room was very dusty & main sitting area cold due to open plan and front doors open & food choices very limited

Miinukset: The staff couldn’t calculate my room charges properly and had to spend an extra 20 minutes trying to figure it out. They over charged and then couldn’t figure out how to fix it

Miinukset: Bathroom - no fan. Shower head too big for shower stall.

Plussat: I have stayed at the Rimrock before and will do so again. It is one of my favourite hotels, the rooms are spacious and clean, the staff is friendly and knowledgeable and I believe a fair value for the level of services provided.

Miinukset: Complaining about paying $15/day for self-parking a car seems a little ridiculous when compared to a $200/night room but at the same time the extra charge doesn't seem necessary.

Plussat: The beds and the view.

Miinukset: The staff at the reception desk is highly unpolite.

Plussat: What a good idea to warn clients if a room has an obstructed/poor view - rather than being disappointed with a view of the carpark we were pleasantly surprised that could see a bit of mountain as well! The room was very comfortable. Tasting menu in the Eden restaurant was good fun. The sommelier James was outstanding.

Plussat: Beautiful hotel with great mountain views, very comfortable atmosphere, very helpful staff and very good value for the money spent.

Miinukset: carpets on the 7th floor needed to be replaced badly

Plussat: Absolutely beautiful!!!!! Had a great visit !

Plussat:

Miinukset: yes, there was not enough night security. the night we stayed there , there was some sort of party going on. After two fire alarms going off, because of party animals and noises in the corridors all night, we decided at 3am, after no sleep to check out and head back to calgary.

Plussat: the staff were very helpful

Miinukset: The price of the rooms than add on parking fee was felt a little tacky.

Plussat: The location, dining and pools were a definite plus. Our room was lovely and clean. The view was beautiful.

Miinukset: We felt that in addition to the cost of the room and tipping the valet, the fee for parking should be included.

Plussat: The hotel staffs are very attentive and helpful. Location is very close to the hotspring and Gondola ride. Not to mention there's a starbucks at the gondola station.

Miinukset: The rooms are a little aged.

Plussat: Right in the town of Banff.

Miinukset:

Plussat: Nice clean facility relatively convenient to the center of Banff.

Miinukset: Unfortunately, there is a long list of negatives: 1) the staff consisted of an ever-changing group of very young people with limited experience and variable attitudes - some friendly and some completely standoffish. No senior manager could be seen or reached, even when needed (see below); 2) the breakfast is touted as extraordinary in posters placed all over the hotel and the elevators - in fact it is similar to what you get in a cheap highway motel. The breakfast room was impossibly crowded with long lines to get something as banal as a boiled egg; 3) the air conditioner leaked profusely so that one side of the room carpet was constantly wet. When asked to repair it, they left the unit cover in the middle of the room with the unit openly exposing molds and accumulated dirt; 4) the last night of our stay a dog was left alone in the room next to ours. It barked loudly and continuously for a good part of the night, causing a number of guests to complain with the lone overwhelmed night staff. She tried hard, but was unable to contact the manager who had allegedly "forgotten his cell phone in the car." That is the story we were given! Nothing was done about the dog, which stopped barking around 1 am . The next morning I complained to the very young man who seemed to be in charge and he offered - very generously - to remove two nights from our stay. That brought the price to ~$250 per night, a much more reasonable price that the absurd $450 we were supposed top pay. Even at the reduced price, the Canalta Lodge was not a good value.

Plussat: breakfast was ok- not great

Plussat: Super comfortable and really liked the quiet outdoor hot tubs.

Plussat: It was clean, good size room, good bathroom, fridge, micro wave, coffee machine with good Coffee, good hot breakfast

Miinukset: It is 1 km from downtown. Ok, just a 12 minutes walk.

Plussat: free parking

Miinukset: very close to neighber building, no sun light get in from east window.

Plussat: Excellent super friendly staff.

Miinukset: Weird light bulbs.

Plussat: Friendly staff, parking (for a fee), location, a bit out of the busy centre of banff.

Miinukset: One hot tub was closed and the other was too hot. After we told the staff, they closed the second one as well. The room was very dark, no hooks or shelves to put your clothes on. We asked a quiete room, which was confirmed, but we got a room just above the entrance facing the street where all busses stopped to drop off or pick up people. Poor breakfast.

Plussat: Room and bed were comfortable. Lighting horrible.

Miinukset: 1. Room on first floor was loud and sleep was nonexistent. 2. Employees at front desk were new and no supervisor to help them they the problems with many customers. I felt sorry for the newly hired to not have support. 3. Lighting in the room was horrible.

Plussat: Great ambiance and modern mountain design.

Plussat: the ungrounded parking was great and the decor nice staff were friendly

Miinukset: the bed could've been softer wasnt worth paying for a kingsize the balcony view wasnt great train goes all night long bathroom fan didnt work neither did the coffee pot

Plussat: Canalta was very comfortable. The staff was extremely friendly and helpful. The breakfast was delicious and even better, the long hours for breakfast made it easy to kick off our day regardless of what we were doing each day. The hot tubs of varying temperatures and the sauna were amazing after long days of hiking.

Miinukset: The parking deck is extremely tight and difficult to park in. The hotel was a little too far away to be walkable to downtown, but there was plenty of options to make it easy to get downtown.

Plussat: The new hot tubs and the nice decor across the lodge

Miinukset: Toilets were never cleaned, bath tub remained clogged the whole stay, the heating in the room was poor, the bed was very hard, sheets were very thin. Breakfast was not bad but some mornings were worse than others

Plussat: Just outside of town but close enough

Miinukset: Balcony chairs were dirty and ice cube bucket left outside there from previous tenants.

Plussat: Location Free bus to centre Lovely little breakfast place over the road Convenience store also over the road

Miinukset: The sauna needs to be shut down it smelt like a dirty toilet and needs a really deep clean and continuous ongoing maintenance The light bulb in the cooker hood/extractor was extremely hot.....it was obviously the wrong strength of bulb, couldn't help thinking this was a fire hazard. The hooks on the walls for coats/towels/clothes were fitted upside down.

Plussat: Spacious room, kitchenette , bbq area, swimming pool, sauna.

Miinukset: Little things: such as no hooks behind the bathroom door, would be helpful to hang wet towels. Was a bit difficult to get lift, as card didn’t work since first time. Had to apply a few times.

Plussat: Clean, excellent beds, friendly staff, nice kitchen with a wood fireplace that worked well

Miinukset: Numbered parking stall matching cabin number would be helpful

Plussat: nice patio

Miinukset: location.

Plussat: The rooms are large and equipped with a fully stocked kitchenette which made it very nice to prepare breakfasts. There is a market directly across the street to stock up on groceries. The bathroom is especially nice with a large shower. If you have a car, this is a nice location outside of the village. There is a shuttle bus service in front of the hotel for those who don't have a car.

Miinukset: It would have been nice to have a jacuzzi.

Plussat: Front desk was friendly. Shuttle service was convenient. Kitchenette was nicely fashioned.

Miinukset: The coffee service could have been nicer with better-tasting coffee and a decaf option.

Plussat: Excellent nice location and facilities, also upgraded room with two level wonderful view and everything

Miinukset: No A/C

Plussat: The room we stayed in looked newly renovated

Miinukset: The room we stayed in was exceptionally loud. Constant fan/ vent sounds.The room was near the laundry room and steam room. When trying to sleep, If the pillow was touching the headboard in anyway you could feel a vibration and Hume through the pillow, I presume this was down to the machinery close by. I / family barely had any sleep as we could not sleep through the noise. I would say out of the 2 nights of stay we had about 4 hours maximum of sleep.

Plussat: The room was a good size and the kitchen was well stocked and good appliances. The fireplace was wonderful and the small balcony looking at the mountains was a nice extra. Used the laundry room which was great. We used the roam bus to the town of Banff,payed for by the resort which was so quick and efficient. Didn’t have to try to park a car in the very busy downtown.Great quiet location. Highly recommend it

Miinukset: Everything was as expected. No complaints!!

Plussat: Room spacious, opened onto a balcony with chairs and a table. Kitchen area. Nice sitting area in the room for writing and having coffee. Coffee selection. The soaps and shampoos.

Plussat: - free bus pass is a nice perk. - hot tub not working - would have been nice to be advised of this - living room of loft suite needs better seating (sofa and chairs). Not too comfy

Plussat: The hotel is really well located close to bars , shops and restaurants The restaurant in the hotel is good quality

Miinukset: The spa is not at the level of the price

Miinukset: Wasn't told there was breakfast available. Restuarant not open for lunch

Plussat: Location and staff wonderful

Miinukset: Room little outdated and we were in room over parking garage and door opened often during the night And early morning making night sleep pretty bad bed we had dipped to the middle

Plussat: Room was clean, large

Miinukset: Little expensive for the quality

Plussat: Location was good. Comfortable. Reasonable priced.

Miinukset: Free continental breakfast

Plussat: The room was large with two queen sized beds and ample room around them. It was well supplied with refrigerator, iron, tv, wifi and even supplied an electric jug on request. Staff were friendly and helpful.

Plussat: Location great, clean and comfortable b

Miinukset: Should offer complimentary coffee in lobby

Plussat: Zents bathroom products

Miinukset: The guide book I used and your own in room information book said there was a breakfast in the lobby. There was none.

Plussat: Very convenient place to stay. Expensive but every accommodation in Banff is priced high.

Plussat: The front desk supervisor, was extremely helpful, friendly and funny. Great representation of the hotel and Banff. We would definitely stay here again when we return to Banff.

Plussat: its location , very private and classy ambience.. cozy and quiet. staff were friendly too.

Miinukset: If you can provide each room a microwave for guest easy access..

Plussat: Beds comfortable

Miinukset: Didn't have a freezer section in the fridge

Miinukset: Stairs to breakfast

Plussat: The hotel is in a perfect location right in town, but the rooms are very quiet. The beds are very comfortable and the shower had VERY strong water pressure. Breakfast was provided, which is rare in Banff, and it was very good.

Miinukset: There was no refrigerator in the room.

Miinukset: Did not have AC.

Plussat: Big bath. Jon at the front desk was awesome.

Miinukset: A few more pillows.

Plussat: Rooms where a good size. Staff where very accommodating and it was in the heart of banfg

Miinukset: Needs air conditioning for summer

Plussat: Location

Plussat: The location in Banff was ideal. It is one block from the main street in town and in the middle of town. The facilities has it's own underground parking that is very reasonable. The breakfast was about the same as you get everywhere in Canada.

Miinukset: We had a deluxe kingsize room on the first floor. Unfortunately, you cannot get to the first floor without taking stairs (like 14-15 steps), The luggage valet cannot go there, so you have to carry your luggage down to the room and up on departing. This is somewhat of a problem for some of us older travelers. Also, if you have this room, there is no early check-in, but you do have things you can do if you are early.

Plussat: This hotel was located in the center of town. It had parking, which was great, and was reasonably priced. The staff was extremely nice, really helpful with recommendations on what to do, restaurants etc. Our room was spacious and very clean. The jacuzzi tub was great after a long day of hiking!! I would definitely recommend this hotel, or stay there again if I returned to Banff.

Miinukset: The breakfast was not the best.

Plussat: The location was great. In town and close to restaurants and shopping

Miinukset: Noisy at night outside the property

Plussat: The location was perfect-right in town! We’d get home from a long day of sightseeing & hiking and we’d find a place to eat in town an the walk around.

Miinukset: Although likely not their fault we were awoken at 6:45 am by a garbage truck in the alley. Normal in NYC but not Banff!

Plussat: Location

Plussat: The location is great! Close to the centre and we took public transit during our stay in banff. The public transit station is also close to the hotel. We were happy that our room was upgraded to a family suite.

Miinukset: The bathtub did not drain very well and the TV did not work. A staff came and tried to fix the problem but it still did not work.

Plussat: We loved the comfy beds and hot tub

Plussat: That’s it’s downtown Banff and the view of the mountains from our balcony.

Miinukset: Price to high.

Plussat: Hotel employee and all the staff were absolutely fantastic - definitely plan to return in the future.

Plussat: original room was too small. Manager sorted this out for us very quickly, location is a few moments from main street and there was kayak rentals just behind us on the river

Miinukset: unfortunately swimming pool was being repaired.

Plussat: High Country Inn is located in a beautiful part of Banff, on the main road close to everything, and offers an excellent view. The hotel is clean and the staff are kind and hospitable. The wifi was great and the lobby was constantly stocked with tea and coffee.

Miinukset: On the downside, the $16/person breakfast was not good with very limited selection and not at all worth the cost.

Plussat: The location was perfect for walking to everything in downtown Banff, and my room was large and comfortable.

Miinukset: There's really nothing to complain about. Nothing blew me away with how good it was, but everything was fine.

Plussat: it was quiet, clean and central.

Miinukset: Bit pricey and was a bit disappointed that breakfast wasn’t included nor did the room offered water to drink.

Plussat: The room was great. Roomy, separate bedroom, handy coffee shop just a few yards away, very friendly staff.

Plussat: A comfortable bed, a good sized room, clean, helpful staff, great location

Miinukset: The balcony in need of repair, a microwave but no plates or cutlery, no safe in the room

Plussat: Location and hot tub

Miinukset: If they had an umbrella to borrow and bike racki

Plussat: Location Free secure parking Pleasant and polite staff Spacious well equipped room Strong and reliable internet

Miinukset: There was nothing about this property I disliked

Plussat: Our room over looked 3 mountains and a lake which was beautiful. The hot tub was okay it was more of a warm bath than a hot tub (could turn the temp. Up) the breakfast was good and they provide you with 10% off if you stay at the hotel and use the bistro

Plussat: Short drive to Banff, but away from the hustle and bustle. Clean rooms and nice staff.

Miinukset: Accommodations are simple and a little dated. No elevator which makes second floor accommodations a bit of a chore.

Plussat: Location was quiet just out of town although you could hear the trains passing by regularly.

Miinukset: Bathroom was only separated by a sliding glass panel,

Miinukset: Staff is rude and not welcoming you.

Plussat: Beautiful scenery!

Miinukset: Close to highway but, far from downtown Banff.

Plussat: View, ambiance

Miinukset: dated, no sound proofing walls, weak wifi signal and cable tv needs more channels

Plussat: Very neat and cosy place. Love the design of 50-60s and respect for the native land and history.

Plussat: Hotel was located on a nice property away from the town. Hotel was clean and everything was well presented. There was a shuttle service to and from town. Hotel has a hot tub which is a bonus! Breakfast is available and I heard that its a must try in the area (but we didnt have time as we had to leave early morning every day)

Miinukset: Hotel was far from the town in case if you wanted to walk. So it was a must to have a car to travel around as even the shuttle service was not frequent enough even though it was better than nothing.

Plussat: Amazing food, views, and amenities for a great price!

Miinukset: No complaints whatsoever!

Plussat: The view and location were great.

Miinukset: A bit pricey for what it was. A two bedroom suite in Canmore with a washing machine, two bathrooms and a kitchen was about $100 less.

Plussat: Their restaurant was outstanding! Very innovative chef!

Miinukset: They charged me for 2 nights when I only stayed for one, Due to an error in the online booking dates. They would not refund me because they said it was not within their policy. The Deluxe room was tiny and definitely not worth the money.

Plussat: It was centrally located.

Miinukset: We paid almost as much for two beds in a 12-bed dormitory sharing a single toilet/shower as we did for a private room in Hi Banff Alpine. The kitchen lacked facilities and wasn't clean. The breakfast was very limited and spoiled further by much too loud background music. It was easily the worst hostel we stayed in in Canada.

Plussat: Nice staff, 24h reception, all rooms were very clean, very well appointed kitchen

Plussat: Near the bus station

Miinukset: The rug is old the bathroom need some renovation

Plussat: iI found the breakfast quite good

Plussat: Nice hostel for backpackers. It has a bar and restaurant with various activities every night. They also have kitchen, laundry room and lounge for guests. The rooms were clean and the bed was comfortable. It's a hostel room so don't expect privacy. They also organize hikes, tours and other outdoor activities, but I was only there for the night, so didn't take advantage of those

Miinukset: Parking is small and conjusted. There's street parking a little bit away from the hostel though.

Plussat: Great location, really friendly and helpful staff and great deals in the bar. Breakfast was decent. Good set up with light, plugs and a shelf for each bunk.

Miinukset: Would’ve been good to have more showers/toilets outside the dorm room and there can be a long wait some mornings

Plussat: Breakfasts were great! Great selection of different foods and a pancake making station! Food in the beaver bar in the evenings was amazing and cheap too which is fantastic for travellers who are looking to spend more money of things like experiences or buses to get to places like the lakes. Very happy with the samesun!

Plussat: Lovely place and lovely staff

Plussat: Great location in Banff, helpful reception staff

Miinukset: Hostel is a bit tired and needs some work done, breakfast too disorganised, not enough bathrooms for the massive dorms

Plussat: Great place to stay. Very clean and the location is convenient. The staff and breakfast service was good too. Would definitely recommend to stay at Samesun.

Plussat: Great location!

Miinukset: Temperature in room was hard to maintain at night.

Plussat: Everything.All good from staff through to comfort,amenities and location.

Miinukset: Nothing.All good

Plussat: The location was nice. Very close to everything. Staff was friendly.

Plussat: The location was perfect!! So close to the walking strip and a grocery store and all the shops and restaurants. The view of the mountains was spectacular. Underground parking was great. The staff was friendly and informative.

Miinukset: The price was raised up about 3 times the weekday price because it was the weekend. Lack of microwave in the rooms. Pretty thin walls.

Miinukset: Bathroom door was off hinges

Plussat: Breakfast and location and bed

Miinukset: Noise, check in staffs

Plussat: The hotel location was great and within walking distance to everything Banff has to offer. The hotel staff were excellent every time we asked for anything. Great under cover, heated car park.

Miinukset: The room has floor level heating that is pumping hot air into the room. This would be perfect for the winter, keeping the room nice and snug. However, at the time we were there, and thetemperature was around 20 degrees, this was uncomfortable, and made sleeping very difficult and intermittent. Even with the airconditioning on, we couldn't get a decent balance for a good nights sleep.

Plussat: Great location...in the heart of town. Also the very friendly staff.

Miinukset: The beds were a bit creaky...and it would be nice to have TWO working elevators.

Plussat: Front desk staff on our arrival were great. Sorry I cant remember his name but was on each night we were there, extremely helpful and friendly

Miinukset: Nothing

Plussat: Location is amazing, rooms are nice and comfortable and loved the cafe.

Plussat: Good Central location

Miinukset: Room was awful, refused to move us because we booked through booking com

Plussat: The location is great.

Miinukset: Very noisy at the room. They provide earplugs for a reason. The curtains don't block the sun. We were very tired one day after difficult hiking and couldn't sleep early (the sunset only around 9 pm). We had to wait 20 min. for extra shampoo since only the receptionist can provide it to your room and they were busy with check ins.

Plussat: Location and views by far. Being at the quieter end of Banff Avenue, I appreciated being away from the hustle and bustle. The room itself (2nd floor) was very nice, clean, the bed, extremely comfortable & the views onto Banff Ave and mountains was a great bonus. Some have complained about the sink being outside of the bathroom however this wasn’t an issue for me at all. The hallway outside the rooms was dark, yes, but again, no issue. Aside from the lovely views from my window, the other most pleasing thing for me was how quiet my room was, and again, the lovely firm mattress. Would definitely stay again - if I could get a cheaper deal. Accommodation in Banff isn’t cheap by any means, compared to other international hotels I’ve stayed at, but it’s such a beautiful town that you have little choice when it comes to cheaper accommodation. Well, unless you stay at a crowded hostel which I wasn’t prepared to do.

Miinukset: Upon entering my room, I noticed faeces marks in the toilet bowl. I raised it twice with the young gentleman and lass in reception (on both days) and was told housekeeping would attend to it, but it was never cleaned for the 2 days I was there. All it needed was a good scrub. For the price I paid (over AUD$800.00), at the very least I expected a spotless toilet bowl.

Plussat: The reception staff were excellent. The room was large. There was a free underground car park. It was a 20 mi Ute walk into the town centre.

Miinukset: Nothing. All was well.

Plussat: We stayed 5 days so the kitchen was a great surprise. We were able to make breakfast and also sandwiches for hikes.

Miinukset: I had broken my leg last fall and this was my first hiking trip I did not know bed up in a loft so I had to go up and down stairs. It worked out fine. Also, some seniors could not navigate stairs I bet.

Miinukset: Carpet was dirty along Baseboards

Plussat: The staff at the hotel were fantastic - we had an issue which meant we had to stay longer than expected, they were helpful and understanding.

Plussat: Comfortable room (best sleep of the trip so far!) and not too far to walk into Banff for food/ drinks and shopping

Plussat: Wonderful jets in the jacuzzi tub. Big open space and interesting layout.

Miinukset: The sink was plugged in the unit we stayed in. Couldn't have the water for more than 20 seconds before it started to fill up the sink. Slow to drain as well. Shower curtain was not good at keeping water from getting the floor either, made for very hazardously slippery tiles. Asked for wine glasses from receptionist, they looked a little grubby... washed them in our hotel sink to be on the safe side. If I'm going to be paying over $1,000 for accommodations for three nights, these things should not have been an issue.

Plussat: Great rooms and pool!

Miinukset: A long walk to Banff main street.

Plussat: Location, value for price, very helpful staff, rooms were very comfortable and included plenty of accoutrements. Free bikes!

Miinukset: Restaurant hours didn't match what was posted on the blackboard outside the restaurant entrance, so we ate elsewhere.

Plussat: Nice clean and friendly staff

Plussat: Nice location.

Plussat: The bed, location, bathroom

Miinukset: The old brown carpet in bathroom Broken elevator

Miinukset: The advertised "superior" room for which we pre-paid almost $400 a night for 6 nights was on the first floor with a walking path right next to the window, so there was no privacy at all. The safe did not work. The towels were fryed at the ends and some had stains. After our complaint, the manager of duty first lied that there were no rooms available. After the threat that we would request money return and move to another hotel, he suddenly discovered a premier room available two nights later, but requested that we check out from the current room by 11am and only check into the new one after 4pm, being for 5 hrs roomless. Only the next day the new manager on duty fixed these issues and transferred us to the room in a normal way and with apologies. The breakfast is mediocre to put it mildly, many motels have better ones. All in all, they charged these enormous prices only since they could - the location was great.

Plussat: Hotel, staff, location, facilities all wonderful.

Miinukset: No dislikes

Plussat: The staff was very friendly and helpful. Being able to have a hot breakfast included in the price is positive. The bed was comfortable. It was a perfect location.

Miinukset: The lighting in the room was really poor. We had to keep our window coverings closed because it overlooked outdoor parking where they could see In our room. Room could use some updating especially with the carpet and the lights.

Plussat: The location was ideal as we were able to walk around Banff and enjoy the village. Breakfast buffet was good with a cooked-to-order omelette station. Staff was efficient and answered all questions. Very comfortable bedding.

Miinukset: Rooms were very small, bathroom was very small. Lighting in the rooms was poor. There were many lights in the room, however even with all the lights on, room seemed dark. Did my make-up at the window to get some light without shadows. No A/C. Because the room was hot and stuffy, we opened our window, which was directly over the underground parking exit ramp. This area of the hotel was VERY loud. Lots of activity on the street, cars, and even a food delivery truck in the middle of the night. Because the room was stuffy, we had to leave the window open at night, so we were not able to get a lot of sleep.

Plussat: Comfy bed. Great location. Easy walk to local IGA and also 10 minute walk to Banff station

Plussat: People were very nice Breakfast was good and varied

Miinukset: Room was very dark and faced an alley. Couldn’t sit and read as was so dark. Rooms a bit of a rabbit warren as halls narrow and twisting

Plussat: Breakfast included in price and it was good!

Miinukset: No A.C.

Plussat: Location. View of the mountains.

Plussat: Breakfast bar was great, omelettes were lovely, coffee and toast good. Beds were very comfy, bathroom lovely and toiletries excellent quality. Close to downtown shops and restaurants.

Plussat: The room is very nice and the location is excellent.

Miinukset: Bathroom is a little small.

Plussat: Breakfast was very week. Not good flavors or choices. Location is great

Miinukset: Better breakfast and A/C Hot tub area dirty

Miinukset: Rooms are hot. For that price there should be air conditioning.

Plussat: Service and location

Miinukset: Breakfast was the same everyday

Plussat: Location

Miinukset: It was not clean! Also, it was super expensive!

Plussat: Everything was so great!!! We would definitely stay there again!

Miinukset: Nothing!

Plussat: Staff courteous and helpful, patient with me and WI go needs.

Miinukset: Toilet did not flush. Room 222. Ongoing occurrence.

Plussat: The service at the hotel was excellent!

Plussat: Hot tub, position in town and underground parking was great.

Miinukset: Expensive for really a 2 Star Hotel. Room 218 very strange shape, with no space on either side of bed. Not being able to control heating was a major problem, as far to hot at night. Good Continental breakfast but no Mustard available, either tough we asked serving staff and at reception.

Plussat: Coffee in the room was terrible. Did not like the espresso machine at all. The instructions were a joke. The coffe at breakfast was good. The coffe in the Cafe was excellent!

Miinukset: No restaurant in the hotel .

Plussat: Breakfast was great and staff were friendly and helpful. The breakfast room was a bit small though

Plussat: Great location. Clean and comfortable. Breakfast was great.

Miinukset: Construction. Parking was cramped so we ended up parking on the side streets.

Plussat: Staff were helpful and friendly. Location was good

Miinukset: Rooms were kind of cramped, to get any outside air you ended up with noise from the street and especially noisy people at night. Rooms are kind of dated. Nothing special. It was pretty pricey. Parking (off street at hotel) was not good, not enough spaces and/or crammed too close for anything but smaller cars. Who would park a rental car on the street?

Plussat: Expresso machine in room... great! Clean, very nice linens, good location and parking.

Plussat: Excellent location near shops, transport routes, museums, etc. Hot tubs were great after a hard day hiking or white water rafting! If you have a balcony the view is lovely. The highlight of the hotel is the staff, who were all exceptionally helpful and friendly, and were able to direct us to local facilities. We also found the laundry service convenient (drop off dirty in the morning and collect clean in the evening). The hotel provided a shampoo, conditioner and shower gel. The option to have the hotel give an environmental donation instead of getting housekeeping was nice. There was also a recycling box for papers and glass in the room, as well as the normal bin. The bed was comfortable.

Miinukset: The economy room is very small and has no outward facing window, so I recommend anyone staying for more than a couple of nights to get a bigger room. We upgraded part way through our stay and were very happy with the bigger room. Other negatives were minor inconveniences only: the shower heads and mirrors were low (we are both relatively tall at 179cm & 190cm). There was no soap dish for the bar soap provided. The plug did not create a perfect seal in the sink so we were not able to leave delicate items (handwash only swimsuit) to soak. There is no in-house restaurant, though there are plenty nearby. Bedlinen is changed around every 3 days (which is not necessarily a bad thing but something to be aware of).