Banff hotellia

Plussat: The difference between a luxury hotel and a Great Luxury Hotel is often attributed to the staff. I can certainly vouch for the fact that the staff of the Banff Springs, starting with valet welcome, registration, housekeeping, servers, supervisors and the myriad of behind the scenes staff can only be described as spectacular, and we thank all of you for making our 35th Anniversary one that we will never forget! The Buffet Breakfast in the Bow Valley Grill is amazing, and the elegance of the room is truly to be appreciated as you prepare for your day. In the mid day and sometimes in the early evening, we enjoyed the hospitality of the Rundle Room, a lounge like few others. The staff of the Rundle Room, especially one supervisor, absolutley run from one room to another, ensuring the high standard of service to all within his purview. Of Course the 1888 Chop House was the highlight of our dining experience. The champagne cart arrival shortly after we were seated was all too tempting. The food was so amazing that we had to visit twice during our short stay. At all times, we found the staff to be friendly, helpful and professional. Our 4 night stay was truly memorable, and we hope to return, sooner than later. Thank You all.

Miinukset: Leaving....and not having time to visit the Waldhouse Restaurant on site. I was looking forward to their schnitzel, but misread their schedule.

Plussat: Loved tea at the Rundle Lounge! The overall atmosphere was lovely.

Plussat: stunning location and premises

Plussat: Everything was amazing.... food, service, staff, room, cleanliness, facilities. Top knotch. Great Scottish castle feel to the hotel.

Miinukset: Location is great but not as exceptional given the price of the hotel. Too far from town to really walk ... not close to anything really interesting like other hotels ... no skiing nearby in winter to justify spending the money we did. If money is no object this is the place to go.... but it matters to me. Otherwise a fantastic place.

Plussat: This was our first time staying at the fairmont and to be honest we were a little apprehensive. From valet to door to door service it was amazing. The kids loved being in a castle. The pools were awesome, they have in house bowling, movie theatre, winter sport rentals. We basically realized by staying there we didn't have to pack up 2 toddlers and a baby to go have fun. And kids under 5 eat free at their restaurants, plus the little touches like sending us all matching bathrobes and slippers even for my kids!. All in all we would do it again!

Miinukset: We had opted out of bringing our stroller this trip and that was the only thing I wish we had at the hotel as it's so big and we were in a wing far from the main building. Wish they had a stroller rental kinda thing

Miinukset: They had a lot of restaurants but they open for dinner they said they closed at sunset which is 9:30 and they were closed by 8 one night at least 3 rest closed by8

Plussat: Injoyed the relaxing atmosphere

Miinukset: Bed and small size room

Plussat: The grounds of the hotel are stunning! In a picturesque location and the outside of the building is fantastic!

Miinukset: Room wasn't ready to check on until 7:30pm! When got there, room was very dusty! Staff did provide complimentary breakfast as a sorry and were helpful, but a lot of money for a pretty standard hotel room!

Plussat: The hotel is luxurious and the staff is extremely warm and attentive. The rooms are clean and the beds are incredibly comfortable! Definitely pay a little more for a mountain view. We could have stared out our window for hours looking at the mountains and the rivers below. We loved the heated outdoor pool and the restaurants were all top notch, as was the room service breakfast. We especially enjoyed the 1888 Chop House. It was a dream honeymoon!

Miinukset: In a luxury hotel such as this you should't be charged per-day for wireless internet access. This is really my only complaint, the rest of the stay was flawless.

Plussat: loved the location, staff were all excellent, loved the history and ambience of the hotel

Miinukset: Our room had no AC and the unit they brought in worked poorly. Management gave us 2 breakfast free fro our inconvenience, but hat was a poor response . Our room was very loud due to the portable AC and was warm all night because it didn't work well. I think Management did the very minimal to appease our situation. disappointing.

Plussat: This hotel is amazing in all Aspects

Plussat: Staff and views are superb. I highly recommend this resort for skiers.

Miinukset: Nothing!

Plussat: The hotel is comfortable, luxurious and splendid! The food was wonderful, the room was comfortable and the hotel facilities are gorgeous.

Miinukset: Our banquet staff at the event we were attending were poorly trained. The bartenders could barely make a drink and the waitstaff were hopeless.

Plussat: The hotel has an amazing view. The room was fairly clean, and the showers were awesome.

Miinukset: There was a fee for self-parking, which is very annoying. It wasn't much, but it always rubs me the wrong way when the first thing a hotel does upon arrival is tack on a fee while checking you in. The parking is fine, though there are separate elevators for the parking structure and the hotel, which isn't made apparent. The location is ideal for a view, but is not the best if you don't have a vehicle. The shuttle is annoyingly timed, and it's way too far to walk to town, so you pretty much need a car. Also, the proximity to the gondola meant that while entering or leaving the hotel, you had a wait on traffic coming/going from the gondola. ** If you are going for the view, this is the place to stay. If you are hoping to enjoy down town, get a hotel closer. Having to drive and park in town for every meal became annoying quickly. It would have been great to be able to walk into town and not be stuck in traffic for 10-20 minutes each time we wanted to go somewhere.

Plussat: Kayak messed up on reservation, but they worked it out.

Miinukset: Bed is very uncomfortable, all 3 of us woke up with back pain two days in a row. It was cold at night so I wanted to increase room temperature, but maxed out at 25 degree celcius. Ended up catching cold. All hotel staffs didnt care about my tmroom temperature.

Plussat: location was awesome! excellent service and friendly staff at Larkspur lounge. Multiple dining options.

Miinukset: Liked it all! Nothing to complain.

Plussat: My gf

Miinukset: My gf

Plussat: We loved this hotel and have nothing but great memories of our stay there. Great for a couple's retreat.

Miinukset: The property is starting to feel a little bit dated. Parking can be a real challenge at peak times.

Plussat: We chose a view room, and don’t regret a thing. The views over the mountain and valley were astonishing each morning. The room was also well appointed and spacious. Staff was wonderful. The hotel is slightly further away from town (a matter of minutes) but we ended up seeing that as a benefit. The town shuttle is reliable and whips you quickly into Banff for lunch or wandering, and you’re a five minute walk away from the Skyview Gondola. You’re connected to everything, but it still feels private and remote.

Miinukset: Internet wifi didn't work at all in the rooms

Plussat: Beautiful hotel, great location. Upgraded to an executive suite for minimal charge - great decision. Room was on the top floor, nice view, very comfortable. We didn't want to leave. All staff was very friendly, especially Cleo and Travis who helped us on day one.

Plussat: While all the other hotels in the area are in the busy tourist part of town The Rimrock is located up the mountain near the hot springs and gondola. Very clean, great views, friendly door men and front desk employees.

Miinukset: I was surprised that wifi was offered because of the hotel's location, the wifi never worked for myself or my mom. We contacted the guest service number and they were unable to do anything about it nor willing to offer help. (Like I said I understand since the hotel is literally on the side of a mountain.) I was hoping for a quite relaxing night in the hot pool and sauna yet there was some very loud children and the atmosphere at the facilities was not as luxurious as I'd hope for. (I love kids, I'm a nanny but when on vacation at a 4-5 star hotel I would have liked some peace at that time at night.)

Plussat: Good friendly staff. Liked they exchanged USD to CAD with no fees. Great views of the area. Free bus to Banff.

Miinukset: Rooms too dark, especially in bathroom for women to put on make up. Didn't exchange CAD back to USD. Fee for parking.

Plussat: I have stayed at the Rimrock before and will do so again. It is one of my favourite hotels, the rooms are spacious and clean, the staff is friendly and knowledgeable and I believe a fair value for the level of services provided.

Miinukset: Complaining about paying $15/day for self-parking a car seems a little ridiculous when compared to a $200/night room but at the same time the extra charge doesn't seem necessary.

Plussat: The beds and the view.

Miinukset: The staff at the reception desk is highly unpolite.

Plussat: What a good idea to warn clients if a room has an obstructed/poor view - rather than being disappointed with a view of the carpark we were pleasantly surprised that could see a bit of mountain as well! The room was very comfortable. Tasting menu in the Eden restaurant was good fun. The sommelier James was outstanding.

Plussat: Beautiful hotel with great mountain views, very comfortable atmosphere, very helpful staff and very good value for the money spent.

Miinukset: carpets on the 7th floor needed to be replaced badly

Plussat: Absolutely beautiful!!!!! Had a great visit !

Plussat:

Miinukset: yes, there was not enough night security. the night we stayed there , there was some sort of party going on. After two fire alarms going off, because of party animals and noises in the corridors all night, we decided at 3am, after no sleep to check out and head back to calgary.

Plussat: the staff were very helpful

Miinukset: The price of the rooms than add on parking fee was felt a little tacky.

Plussat: The location, dining and pools were a definite plus. Our room was lovely and clean. The view was beautiful.

Miinukset: We felt that in addition to the cost of the room and tipping the valet, the fee for parking should be included.

Plussat: The hotel staffs are very attentive and helpful. Location is very close to the hotspring and Gondola ride. Not to mention there's a starbucks at the gondola station.

Miinukset: The rooms are a little aged.

Plussat: Right in the town of Banff.

Miinukset:

Plussat: Clean and very nice staff.

Miinukset: The wireless internet reminded me of AOL dialup circa 1998.

Plussat: Great value, loved the decor. Brunch at the Keg was awesome!

Plussat: Nice layout, good view out the window.

Miinukset: While I was there the whole town seemed to be waiting for snow, apparently it came late this year (2014). I was able to do some sight seeing and hiking. Only there two days, next time I want to stay longer.

Plussat: Clean rooms, great location close to town and staff was extremely helpful

Miinukset: Not enough parking spots in the underground lot on just 1 of our 4 nights there

Plussat: I've stayed many times and quite like the facilities and the location, staff are always very friendly.

Miinukset: Parking was extremely limited because of an event on Saturday November 3rd. Because of this we had to park quite a way from the hotel. If I'd have known parking at the hotel wasn't available, I would have booked somewhere else. There was no warning when booking that parking wouldn't be available. Having multiple surgeries, a bad hip and knee, the reason I book at the Caribou is for the close and convenient parking.

Plussat: Clean, spacious and well appointed rooms, nice spa, easy parking.

Miinukset: Parking structure ceiling is a little low (6'4") so if you have a taller vehicle or roof racks, watch out!

Plussat: We arrived early and our room wasn't ready so we were given bus passes to explore the area. Staff was friendly. Outside was pretty with benches and lots of beautiful flowers. Inside was quaint and themed. Keg restaurant in premises was a bonus.

Miinukset: It was older and showing the signs. No air conditioning. Elevators loud and rickety. Lighting in room not effective. Too bright in some areas and none in other areas. No coffee available until 630 am and wasn't refilled efficiently. Always lined up waiting for someone to replace empty coffee pot. Important because there was nowhere close by to purchase.

Plussat: Comfortable and clean. Good location and nice staff.

Plussat: The room and the hotel was gorgeous and cute. Beds were comfortable.

Miinukset: Lots of families here- the "hot pool" which was a larger hot tub was meant for sitting and relaxing. It was being terrorized by a group of 10-12 year old demon boys.

Plussat: close walking distance to town/bus was one block away to take to downtown if youdidn't want to walk

Miinukset: very NOISY room. We faced street-smokers out all hours of night talking - did not sleep well at all

Plussat: Super friendly staff, great location and amenities

Plussat: i enjoyed being able to use the pool at the other nearby hotels.

Miinukset: i did not appreciate the loud construction at 8:15 in the morning.

Plussat: We felt the overall hotel was very nice. The staff was very friendly!

Miinukset: Thought the beds were uncomfortable.

Plussat: Very efficient and nice staff. Spa is very good. Nice bathroom. Parking access and internet for free is nice to have. wildlife very close from the city if not in!

Miinukset: My room was a little dark. The hotel is a little far from downtown, you can walk (will take you goo 10 to 15 minutes - can be cold) but easier by car.

Plussat: Red Earth Spa = Awesome

Miinukset: We've been woke up by drills and hummers noise, construction on the third floor, at 7:30 am...

Plussat: Great lobby with open fire.  Attractive decor in restaurant and a very good buffet breakfast. Good steam room.

Miinukset: Room rather narrow and would not have been much storage room for clothes etc. if we had been staying there on skiing trip.

Plussat: Very friendly staff. Nice room.

Miinukset:

Plussat: Nice room, but small, location and accessability good.

Miinukset: Lack of room fridge.

Plussat: Very impressed. Also, most appreciative of that fact that they were able to accommodate us on such short notice. Would also like to commend the Keg for it's wonderful breakfast buffet. Delicious!

Miinukset:

Plussat: I liked the location of the hotel in Banff, enjoyed the relaxed atmosphere, and the ready availability of an excellent restaurant (The Keg).

Miinukset: The floor in our room had not been vacuumed properly. In addition, our room, like most hotel rooms, did not have adequate lighting.

Plussat: Location was good. Comfortable. Reasonable priced.

Miinukset: Free continental breakfast

Plussat: - VERY CLEAN - UNDERGROUND HEATED PARKING - HOT TUB WAS VERY HOT GREAT FOR A DAY AFTER SKIING - GOOD STAFF

Miinukset: - CONTINENTAL BREAKFAST WAS VERY LIMITED AND MUFFINS WERE FREEZER BURNT - STEAM ROOM DIDN'T WORK THE FIRST NIGHT - JETS IN HOT TUB NEVER WORKED AT ALL - VERY HARD TO GET A NORMAL TEMPERATURE IN ROOM WAS VERY HOT IF YOU HAD THE HEATER ON AT ALL

Miinukset: Breakfast

Plussat: Hotel was great. Disliked the view of our room though (1st floor on the back side of the hotel). Our view was of a bus parked right in front of our window. Lame. Room was great inside. Fridge was convenient. Continental breakfast was tasty. The poutine at carlitos pizzeria was the bomb diggity. The town became really active at night with all the young kids going out to the bars. My friends and I had no complaints and we really enjoyed going in the spa, sauna, and steam room after hiking all day.

Miinukset: Our view. Buses are not fun to look at. Plus you feel like people are in there creeping on you in your room even though you know it's empty.

Plussat: Everything

Miinukset: None

Plussat: An easy walk to restaurants and the village. An accessable hotel for mountains and all the enjoyment of the quaint city.

Miinukset: No

Plussat: Room had sufficient space and indoor underground parking was available.

Miinukset: Expensive for what you get: rooms aren't anything special, hot tub right next to bar, i.e. not very usable, no exercise room. Uninspired breakfast buffet. Check-in time is late, would have preferred to check in earlier.

Plussat: The staff was nice, and the room was nice and clean.

Plussat: The complimentary breakfast was great, and the underground parking was also wonderful. The staff was friendly and helpful.

Miinukset: The noise outside our room at night would be the only complaint. Also, the pictures on the website are misleading, and make the rooms look as if they have hardwood or laminate.

Plussat: we were able to walk to the downtown area from the hotel in less than 10 minutes. The underground, indoor parking was nice.

Miinukset: Underground parking could be bigger as it did not accomadate all the visitors staying at hotel.

Plussat: convenient to the Banff centre and all that the town offers

Miinukset: unfortuntely it was extremely busy at breakfast on the long weekend

Plussat: Comments I had noted when making the reservation were taken into consideration when picking my room - Thank you.

Miinukset:

Plussat: We liked the central location of the Inn. We also enjoyed the quiet rooms.

Miinukset: As I've already mentioned, the hostesses for the continental breakfasts lacked enthusiam and friendliness.

Plussat: The ungerground secure, heated parking, complimentary breakfast, helpful staff and proximatey to downtown

Miinukset:

Plussat: Very spacious room with heated floors, king bed and a big jet tub made for a great place to kick back after a day of skiiing.

Miinukset: Fire place didn't work.

Plussat: The layout, the wood fires, all the atmosphere was awesome.

Miinukset: No matter what you provide, the key to a great place to stay is a good bed. Ours was so hard it made the fold-out futon in the living room area look like a desirable option. The bed was rock hard and felt like laying on cardboard. Killed the whole stay for us and wont be back as a result.

Plussat: Our stay was only one night, so it is hard to evaluate. During the short time however, we found the resort to be comfortable and very accomodating for our family. Staff was helpful and set up our rooms as requested with items such as playpens and highchairs.

Miinukset: We found the kitchen was lacking in pots/pans and dishes.

Plussat: Very roomy suite with a kitchen and fireplace. Everything in the kitchen was functional. Room is modern and seems recently renovated. As it's a bit out of Banff town the area is peaceful and quiet

Miinukset: It's a 20min walk from Banff town, therefore a bit of an inconvenience if you don't have a car. Room was usually very hot and stuffy and there's no AC (but there is a fan). Reception staff were nice but not overly helpful.

Plussat: The room was very comfortable. Natural fireplace, full kitchen, wonderful view of the mountains. Free reliable wireless.

Plussat: It was nicely designed and I liked the appearance.

Miinukset: Unfortunately it is situated high above Banff and consequently the train horn can be heard very clearly. Goods train pass through Banff and the train driver sounds the horn each time he approaches the level crossing. The sounds consisted of two long and one short horn sound. This went on every 2 hours commencing at 10pm and did not finish till after 6am. Uninterrupted sleep was a luxury at this Resort.

Plussat: quiet, peaceful

Miinukset: television sets at least 15 to 20 years old.

Plussat: The room was very clean and comfortable to be in, the view from the deck is great. What i found very different that the tile floor as you go into the room was heated very nice if you have cold feet. I very much enjoyed my stay at Tunnel Mountian Resort. Wil stay again.

Miinukset:

Plussat: The loft suite was great, considering we had two children with us. The kitchenette was very convenient; the fireplace was a wonderful surprise!The staff were very friendly and accomodating.

Miinukset: Unfortunately, I noticed several stains on the bedding, and the floors seemed somewhat dirty as well.

Plussat: As always, the location.

Miinukset: I have stayed at tunnel mountain numerous times for the last 20+ years, in fact we normally splt our time between your resort and Hidden Ridge. It has been about three years since we stayed last and I was very disappointed. We like to barbeque and they are so far beyond replacing they are very dangerous and filthy. The tap in the washroom spun around completely, the furnace sounded like an airport and the thermostat did not work properly, basic utencils required for eating were missing, the TV in the bedroom did not work and the remote was missing, the fridge temperature was set on 3 out of 10 yet still froze items. Bottom line is Tunnel Mountain has detiorated substantially in quality and clearly needs some capital spent on improvement

Plussat: the peace and quiet and the family atmosphere.

Miinukset: The big barf stain outside the door on the walkway.

Plussat: it was amazing the wildlife that just walks around. also the beds were really comfortable

Miinukset:

Plussat: Clean rooms

Miinukset: Farther away from the activity on Banff Avenue than expected (Too far to walk in -20 degree weather!)

Plussat: Staff was excellent , place is clean, loft idea for bedroom is nice touch big plus was a fire place

Miinukset: Bad shower head, paper thin walls

Plussat: The room was very spacious and comfortable. It smellled like new carpet. The bathroom was beautiful. We were able to park right outside our room.

Miinukset: It was a little dark as one window is under the parking garage roof. The shower was weak with altering water temperatures.

Plussat: Really clean and comfortable rooms.

Miinukset: We picked our hotel based on the pool. But when we arived the pool was being renovated. I wish i knew that before I booked. Because literally that's what I booked the hotel over.

Plussat: Location as it was close to downtown, and friendly staff.

Miinukset: Continental breakfast could have had some more fresh food options and not so many packaged items.

Plussat: 2 bedroom kitchenette suite was very spacious and well appointed

Miinukset: It was so slow for the internet speed.

Plussat: I enjoyed the cleanliness of the room and comfortable mattress. The staff was amazing and very helpful. I look forward to visiting again.

Miinukset: N/A

Plussat: There was a heated tile floor in a beautifully appointed bathroom. Free WIFI. Hot tub and heated indoor pool. Room was quiet and clean.

Miinukset: Nothing

Plussat: The privacy. the hotel was not busy, so it was very quiet.

Miinukset: We stayed in the King loft suite, and let me tell you It was extremely cool downstairs where the fire place was. By turning it on, the upstairs loft became extremely hot. The air circulation was minimal. So our first night was uncomfortable. We learned that you had to keep it extremely cool downstairs for it to remain comfortable upstairs.

Plussat: Clean and comfortable. Within walking distance to the main streets.

Miinukset: There wasn't any coffee available in room.

Plussat: Beautiful hotel, reception friendly and helpful

Miinukset: None

Plussat: We stayed in Charltons Cedar Court in September 09 and had previously stayed in Banff before so we knoew the area. The hotel has a lovely position on Banff Avenue but my only gripe was our room was small not as stated in the room synopsis. We only stayed 2 nights so it didnt matter also we were right by the stairs so everytime someone went up or down we were disturbed, also we have no view whatsoever.

Miinukset:

Plussat: very roomy,clean,well artistic nicely furnished.don't get any noise from other rooms occupants .its quiet.

Miinukset: room key does not work few times ,even after re-programed twice.

Plussat: The location of our room allowed for a quiet night away from the noise of the street. It was also nice and cool on a very hot day and evening. The bed was super comfortable. Parking was convenient.

Miinukset: If we had wanted a view of the beautiful mountains surrounging Banff we would have been out of luck. As it was that was not critical for us.

Plussat: Comfort and value.

Miinukset: A bit far from the shopping area. Thought it would be closer according to hotel description.

Miinukset: Very small rooms, nothing like the photos advertised! It’s was not worthwhile to pay for that amount of money!

Miinukset: Unclean rooms, musty smell, no fan exhaust in bathroom.

Plussat: The beds were comfortable, but it's just dated and made me feel like it wasn't clean and fresh like you want a hotel to feel. I was there two nights and am happy to be home in a clean feeling environment. I would never stay there again, but in an awful pinch it will do. It just needs to be updated. I would 100% spend the extra money and sleep elsewhere.

Plussat: Great staff. Salim at the front desk was awesome

Miinukset: No air conditioning in rooms or restaurants. Sweat all night and can't keep windows open because of bright outside lights

Miinukset: Old room, squeaky floor, noisy bed, paper thin wall, etc...

Plussat: location is good

Miinukset: washroom was not flush,somebody used but the didinot flush,room was old and dark

Plussat: The front desk staff was friendly and informative.

Miinukset: The hotel was old and run-down; the hotel is dis-jointed and one must walk outside from various buildings to access main building and hot tub; the hotel is far from sound-proof hence very noisy; the room was not clean and showed signs of damage; insufficient towels and ones provided were worn; the bathroom sink did not drain properly and particles floated back into the sink from the plumbing; beds were noisy given they they covered in plastic and EXTREMELY uncomfortable! It was an unpleasant stay and we are grateful that we only booked one night!

Plussat: Offered more amenities than I expected and really for the price it wasn’t bad at all. In-hotel restaurants and bars, heated indoor hot tub, gift shop, and right in front of a major bus stop. For a no-frills hotel it was decent

Miinukset: There was an odor on the first night, had trouble “dialing in” the thermostat since it didn’t reflect the correct temp, and the lighting in the room was a tiny bit more dimmer than desired.

Plussat: Beds were clean

Miinukset: Shower wasn't working. Rooms are old. Parking is scarce on weekends.

Plussat: The staff were fantastic. From check-in to dealing with an issue (rowdy guests), they were very professional and personable. The best staff member was the server handling the Sunday morning buffet. Very nice and welcoming and was very courteous to our family. The room was ok and the price point is good. The bed was comfortable.

Miinukset: The hotel is showing it's age. Stayed in the Swiss Village building and it needs to be updated. The bathroom flooring was peeling up, the bathtub drain was an issue (but fixed quickly by hotel staff), and the pool and hot tub are both in desperate need of updating (note: it looks like a few days later the pool was closed). Banff "needs to get better" in the sense that if attention isn't given to proper maintenance to the accommodations in the area, one will think twice about returning. The second of two trip to Banff in two years and the town feels run down. Open note to guests: I get you are there to have a good time but no one needs to hear you yelling up to your buddies balcony at midnight asking for rolling papers. be proactive and carry your own dude!

Plussat: So excellent!!! By far the best customer service!!!

Miinukset: None

Plussat: The staff was nice.

Miinukset: The hotel was not clean and our bathroom smelled like mold. I know it is summer time in Banff but $250 a night for this place is insane. It’s the furthest hotel in town you can get. I would of been happier if it was clean and didn’t smell.

Plussat: Hot tub on the roof and the nice big rooms

Miinukset: Insufficient parking

Plussat: I was very suprised how great this hotel was when we arrived because it was not expensive at all. The staff was excellent. The giant outdoor hot tub was amaing, and it is located 5 minutes from downtown.

Miinukset: I have no complaints, only that there were a few parties going on in some of the rooms. That did not at all bother us, security was quick to quiet things down. However if I was looking for a romantic trip or relaxing night, this could be frustraing.

Plussat: The outdoor hot pool

Miinukset: The sauna take much time to heat

Plussat: It was located just a few minutes to Fairmont, Lake Louise and other placs of interest at the city center.

Miinukset: The pillows smell

Plussat: As a matter of fact, hotel staff were so kind especially there was a guy who I talked to but unfortunately I dont know his name ! he was such an amzing guy . I will c u guys again if I wanna come to ur hotel :) keep it up .

Miinukset: everything was awesome thanks :)

Plussat: The best part of our stay had to be the Hot pools, they were very relaxing, and had an amazing view of the mountains

Miinukset: The restaurant in the hotel, is directed for acquired tastes. The menu didnt really have anything on it that you would normally find on other menus.

Plussat: The hot tub and its opening hours were super

Miinukset: The directions to the rooms from the car park could have been better

Plussat: I found it very comfortable and the view from the suite was excellent. I would stay there again.

Miinukset:

Plussat:

Miinukset: Rooms old and not well maintained. It was very hot no air conditioning. No available parking. Ceiling falling in one of our rooms.

Plussat:

Miinukset: It was too hot in the standard room. we had to leave the door to the balcony open in the night. The internet was slow.

Plussat: It was a nice room. No bed bugs. Clean. Walking distance to main shopping and restaurants.

Miinukset: There is no pool even though they say there is. You have to go next door to the neighbor hotel and it is dingy and very sketchy hot tub area. Pool is in completely different area. Breakfast was supposed to be until 11:00 am and was cleaned up and put away by 10:30 am. A decent walk from most shopping areas and restaurants. Not worth $400 + for a night. One of the only rooms without a balcony.

Plussat: I love how spacious the room is, very clean,the bed is so comfortable. The parking is very convenient and secure.

Miinukset: the breakfast was adequate but modest

Plussat: Away from the business of the town strip and in a quiet area.

Miinukset: The TV

Plussat: Run down and outdated.

Plussat: Rooms and Beds were good

Miinukset: INTERNET WAS VERY POOR STRENGTH . COMPLIMENTARY BREAKFAST WAS NOT GOOD . Some time they do not attend call at reception desk nor they call back to room

Plussat: Breakfast was fine and the bed was comfortable.

Miinukset: We had sewer water coming up our bathroom sink at 7:30 am and the night before I noticed some black soot in the sink but did not know why. We left our room as soon as possible reported this to the front desk. The manager only offered a 50% return for the room rate when I thought it would only be right to fully compensate us for such an extreme inconvenience. Disgusting!

Plussat: Beds were clean and comfortable and bathroom was also clean. Did not stay in hotel much but it was fairly quiet and the free hot breakfast was a nice bonus. The underground parking was secure and warm.

Miinukset: Could do a bit of updating with TV and bedding

Plussat: Great ambiance and modern mountain design.

Plussat: Rooms were basic but nice and clean.

Miinukset: The breakfast was chaotic and not very well organized. I had to ask for glasses for juice, mugs for hot drinks, cutlery and bowls for cereal. There was some cutlery behind all the food on the window shelf, but this wasn't really visible when people were serving themselves food. When I did notice the cutlery tray, there were only spoons left. The hot water for the tea was lukewarm. My daughter and I were sat right next to where the food was served and the line was being constantly held up by guests waiting for more coffee, juice, milk for cereal, etc. I did not know there was any bacon, until about 15 minutes after I had sat down as there was none when we first got there. I only realized when someone walked past me with the bacon. Whoever was in charge of making sure all the hot foods and other foods were in constant supply were not monitoring this properly. The only time all foods were well stocked was after 10:00am, when the bacon, sausage and egg were piled high, but as it was after 10:00am, no-one else was coming in to eat it. My daughter and I left around 10:40am and there was hardly anyone left so a lot of food would have gone to waste, when this should have been in abundance earlier on. Though it was chaotic, the workers who were replacing finished food items and tidying up, were pleasant and friendly throughout. I would have preferred an earlier check in time. Checking at 4pm and having to be out of the room the next morning at 11am, does not leave a lot of time to enjoy the amenities, (pool & hot tub) in the hotel or in the area. I felt short-changed. I would be reluctant to book again because of the not very pleasant breakfast experience.

Plussat: We loved it here. Spacious room, very clean. Good breakfast, free parking, a gym. Highly recommend.

Plussat: The new hot tubs and the nice decor across the lodge

Miinukset: Toilets were never cleaned, bath tub remained clogged the whole stay, the heating in the room was poor, the bed was very hard, sheets were very thin. Breakfast was not bad but some mornings were worse than others

Plussat: Good value, underground parking, decent complementary breakfast buffet, good bed.

Miinukset: The hallways were covered in drywall mud patches so must have been prepping for some repainting or something. Temporary inconvenience but not a sightly interior.

Plussat: Nothing fancy. Breakfast was cereal, toast/muffin and coffee. Clean.

Miinukset: No

Plussat: Rooms were very clean and staff were very helpful and professional. Great value, I would recommend this hotel to others!

Plussat: The staff are really friendly and went out of their way to assist. The heated outdoor pool was great and clean.

Miinukset: The room itself was not clean, there was junk smeared on the wall and it was really disgusting, the washroom was sub-standard - ceiling was filthy and only 1/2 roll of toilet paper). In addition, the indoor hot tub area was incredibly filthy.

Plussat: the underground parking

Miinukset: hot tub room was pretty sad & dingy and 'next door'

Plussat: good location.

Miinukset: Going next door for breakfast.

Plussat: It was Ok but definitely not a 3 star hotel as advertised.

Miinukset: No hot water, bed mattress had a dip in it so a person rolled to the center. Room was extremely small.

Plussat: Price was awesome, as were the Staff...very helpfull and came thru on every request. Distance from main core of Banff was not an issue only 15 min easy walk (summer)

Miinukset: As addressed in the comfort category both Queen beds were very uncomfortable. When in bed the middle would collapse and my wife and I would roll into on another.

Plussat: The bed

Miinukset: The shower. My wife wanted a telephone shower instead of.

Plussat: The room was extremely clean. The hotel was quiet during our stay. We appreciated the two sinks in the room.

Miinukset: The breakfast at the Voyager Inn next door (included in rate) needs improvement. There was no coffee when we arrived. There was only one type of muffin and no other breadstuffs. There are no beverages for those who do not drink coffee or tea other than milk.

Plussat: Its location

Miinukset: Yes there was no Microoven and freeze inside room

Plussat: Quiet. Clean . Affordable. Free WiFi. Friendly guests.

Miinukset: One very minor issue. Missing a screen on the window allowing a couple mosquitoes into room.

Miinukset: The restaurant selection was limited. The meal preparation was poor instant mashed potatoes. Overall the food tasted bad. My husband got sick from beef ribs.

Plussat: Room service was on time and the food was good,,,

Plussat: Was within walked my distance of downtown Banff. Accommodating staff.

Miinukset: No air conditioning and noisy outside with window open.

Miinukset: Noise across street. Late-night partiers

Plussat: We loved the proximity of shopping and leisure activities and that we could walk where we wanted to go. The room was perfect and cozy!! The breakfasts were terrific and the staff serving it were helpful and friendly!!

Miinukset: Having to leave the friendly staff and beautiful room we had!!

Plussat: Lodge was very clean and had only what you needed; no extra bells and whistles.

Miinukset: Parking is horrendous. Had a Nissan Pathfinder which took 10 minutes to park in a little wee spot with many support columns surrounding the parkade. Would be easy to park a Ford Fiesta in. Also there is NO AIRCONDITIONING, only a fan provided by Brewsters. It was 27 in Banff on one day of our stay there and the room was overly hot and uncomfortable. No mini fridge to keep cold drinks in.

Plussat: -Ideal location in downtown, walking distance from restaurants and shops and trailheads -Decent continental breakfast -Good value for money -Accommodating staff

Miinukset: -Our room smelled a bit of sweaty socks

Plussat: Location was good

Miinukset: I expected that there is basic amenities like refrigerator, air-conditioning, microwave considering cost and 3-star rating of facility. But nothing was there. They just put a table fan which was not very comfortable after full day's activities for a good night sleep for hot summer days. Floors were squeaky and making noise while walking. Parking was horrible, very narrow and it took lots of time and adjustments to safely park. Breakfast was okay. Nothing special.

Plussat: Big bath. Jon at the front desk was awesome.

Miinukset: A few more pillows.

Plussat: The room was a decent size and the staff were fairly friendly.

Miinukset: The room we had was facing the back alley and every morning at 7am a delivery truck beeped and banged it's way around for 30 minutes making sure you couldn't go back to sleep.

Plussat: I liked the location, the staff was friendly and the room was clean. The bus was able to pick me up at the door which was very convenient.

Miinukset: The rooms had no a/c and the temperature was set pretty high when I arrived. I opened the windows and left them open till about 1am but the alley outside the window was very noisy with people drinking and smoking drugs so I had to close the window, then I woke up feeling horrible as the room was so hot you could barely breath. The next night was cooler outside so the temperature was much more comfortable, but a guy on a motorcycle showed up in the alley at midnight and started revving the engine, and talking with all the people in the alley. It's probably a much better place to stay when it's winter time.

Miinukset: Although likely not their fault we were awoken at 6:45 am by a garbage truck in the alley. Normal in NYC but not Banff!

Plussat: Great city of Banff. Great location. Hotel is clean. Receptionist is very nice.

Miinukset: Some of the carpet had stains. they need a carpet cleaning to remove the stains. but other than that. their rooms are attempting to be more modern like holiday inn express and other competitors.

Plussat: Location right in middle of town, they were flexible with us leaving a day early.

Miinukset: They put us in part of hotel without direct access lobby.

Plussat: The location is great with clean, comfortable rooms.

Miinukset: No fridge in room & pop in pop machine was warm. There was no 'do not disturb' placards in the room so was woken up by housekeeping my first day. They were eventually able to find one for me and then everything was great.

Plussat: It was a wonderful hotel. Location was perfect.

Miinukset: Only complaint is that it was loud at night. They do provide you with ear plugs and you definitely need it.

Miinukset: Rooftop bar pretty basic. Room and location awesome. Appreciated the free parking also!

Plussat: The beds

Miinukset: It was noisy late into the night.

Plussat: It's a great location, right in the middle of Banff Ave. Everything is very close. Shopping, candy store, resturatants, bars - perfect location if you are looking into staying

Miinukset: I did not like how there were no fridges in the rooms - could use a modern update, harder beds as you literally sunk in the mattress and it formed around you - 0 for support.

Plussat: My first room was too hot so I went to the front desk as was accomodated immediately without any issues.

Plussat: Good location, comfortable rooms and nice hot tub.

Miinukset: With the hotel being right downtown, there was quite a bit of noise at 2-3 a.m. in front of the hotel.

Plussat: The quantness of the room and the friendly staff

Miinukset: The loud kids room next door. Had to call the desk to have them talk to the room next door.

Plussat: it was central

Miinukset: very dated decor, the room was extermely small and smelled, as well all the lamps in the room were broken, furniture and walls scarred.

Plussat: The location

Miinukset: The outside street noise around this hotel was very loud at night. The hotel's windows were very poor and we could hear way too much.

Plussat: This hotel offers the best location in downtown of Banff. Walking distance to shops,bars,restaurants and hiking trails. The room was decked out with beautiful woodwork and has great view . The beds and bedding were comfortable and room was clean. We would stay there again.

Miinukset:

Plussat: The people were very nice, understanding and courteous.

Miinukset: I did not like that the hotel is not wheelchair accessible.

Plussat: ideally situated in the centre of Banff. good value for money. this is our second stay here.

Miinukset:

Plussat: I didnt like anything about the hotel.Upon arrival, I was told my room was upgraded to an exec suite; but felt like a downgrade. The couch was filthy, the AC didnt work, the ironing board fell on my foot while i was ironing.

Miinukset:

Plussat: Great location. Freindly staff.

Plussat: Lovely bathroom Great location

Miinukset: The restaurant in the lobby - "Ricky's" - is average at best. It's not the type of restaurant you would want international visitors to get an impression of Canadian food. A nice independently owned restaurant showcasing Canadian recipes and produce would be a much better option.

Plussat: Modern Style of rooms and underground parking

Miinukset: No AC, room was too warm

Plussat: Room was clean and spacious, bed was comfortable. Good value for money. Excellent location and complimentary parking.

Miinukset: We were in a room facing the lobby lounge and it was loud. Lots of foot traffic in the morning, screaming children etc.

Plussat: - great location: The hotel is right on Banff ave. It is within easy walking distance of shopping and restaurants.

Miinukset: - Busy hotel: Brewster tours run out of the lobby. If your room faces the front of the hotel it can be loud. - Lack of A/C can make the rooms hot in the summer.

Miinukset:

Plussat: Location

Miinukset: Staff. Basic room, no bathroom fan, poor views.

Plussat: Good price for off season and staff were pleasant and friendly.

Miinukset: The beds were hard and small. The bedding seemed like more summer suitable rather than winter. Room temperature was difficult to control.

Plussat: We really enjoyed our room, it was clean and quiet. The location was excellent, and the staff were very nice and helpfull. We look forward to staying there again. Thank you for the wonderful experience.

Plussat: Great loft room for family. Great location right in downtown. Staff is great.

Miinukset: Beds and furniture is old and worn out. Everything is clean but needs a update.

Plussat: Location, quiet,bar, atmosphere.

Plussat: I liked how close the hotel was to downtown.

Miinukset: the service was poor, the rooms were outdated, smelly and the carpet in the room was wet because the toilets were leaking.

Plussat:

Miinukset: Restaurant hours were very poor. Room cleaning & refurbishing did not seem to be of importance. Food not worth charged price. Room not worth charged price.

Plussat: The view from the window was fantastic and the room was nice and clean.

Miinukset: Unreliable wifi

Plussat: Very nice

Miinukset:

Plussat: Location

Miinukset: Hotel staff (i stayed a long time in a line waiting for the staff)

Plussat: Swimming Pool and location.

Miinukset: Internet not free, confused atendants and a c$ 200,00 mandatory to deposit before check-in... I never see this in other hotels.

Plussat: Clean and comfortable room, very friendly and helpful receptions, high quality breakfast, and convenient location, all of that make the lodge is an excellent place to stay for a few day in Banff.

Miinukset: It seems the drains in the bathroom were clogged up a little.

Plussat: Nice and clean. Staff were helpful and very friendly.

Plussat: The hotel staff was very friendly and helpful. The hotel, pool and fitness room were beautiful. The beds were very comfortable and rooms very quiet.

Miinukset: Our dinner at the restaurant was delicious but a bit pricey.

Plussat: Nice big rooms, good breakfast and friendly staff

Miinukset: Walk to town was a little longer than most hotels, but still a great location.

Plussat: Loved the proximity to the playground, and loved the pool and hot tub. The staff was very nice, and helpful. Would definitely stay again.

Miinukset: The pillows were so big and uncomfortable.

Plussat: Beautiful fireplace. Very clean.

Miinukset: Hot tub was too cool.

Plussat: I liked it expect after paying so much. Breakfast should have been included. A simple hot ceral or cold coffee and some some fruit & yogurt.

Plussat: They upgraded us to a king sized bed without asking and the hotel was really quiet.

Plussat: The fireplace and jacuzzi tub

Plussat: Front desk helped us get a room with a view of mountains and were very accommodating. Maps and brochures available in lobby to aid tourists. Soaps and bath items are very nice.

Miinukset: Artificial flowers in pool area where real plants would probably thrive. Needs to keep on updating to appeal to current standards, including carpet and paint finishes.

Plussat: The staff was very nice and helpful. I had a couple of special requests for assistance getting a contract signed and emailed out, and the front desk people got it scanned and to me within minutes. The breakfast buffet was quite good.

Miinukset: nothing - I loved the stay.

Plussat: The hotel is quaint and well appointed. Staff are friendly. Eager to assist. Close to town center. Would love to stay again.

Plussat: Hotel staff at front desk were excellent - friendly and helpful. Restaurant in the hotel was also excellent and convenient.

Miinukset: I have no negative comments re: my stay.

Plussat: DVD player in room

Miinukset: Should be a discount for in-hotel breakfast

Plussat: What I liked best were the 9 foot ceilings, unreal. When we walked in that was the first thing we noticed..and the big beds

Plussat: Underground parking, that let our vehicle thaw out as it has been extremely cold in the area lately.

Miinukset: Hot tub was temporarily out of service, but we were able to use it later in the day.

Miinukset: Very friendly staff, beautifully decorated room, homy feeling, great value

Plussat: Great room good location

Miinukset: None

Plussat: Friendly staff, decor, warm atmosphere, underground parking, access to bicycles.

Miinukset:

Plussat: We found all of the staff including the front desk very considerate and polite.

Miinukset: The room was not completely as advertised. There was no wine and no chocolates. The staff did not know whether we had paid already and did charge our credit card for $279 even though we thought we had already paid through booking.com. We are waiting for our crwedit card statement to see if we are charged twice.

Plussat: Underground parking, cleanliness, location

Miinukset:

Plussat: The mountains, the view was amazing. Hotel is located right in the core of banff.

Miinukset: The food was ok, not great. Two star food, four star price.

Plussat: Nice quiet place to stay outside of banff

Plussat: Hotel was an older facility without an elevator. Several front desk attendants were unfriendly. The cleaning staff was not consistent had to ask for towels several times along with Kleenex and bathroom tissue.

Miinukset: Didn't have an elevator ... would of chosen a different hotel especially since we were on the second floor and had to carry our luggage upstairs.

Plussat: Amazing food, views, and amenities for a great price!

Miinukset: No complaints whatsoever!

Plussat: Beautiful view from room Great restaurant Great staff

Miinukset: The noise on the highway side rooms - did not sleep The hot tub had so much chemical in it we had to get out

Plussat: A wonderful view and a excellent restaurant. My only knock would be more local draft beers on tap, ( Wildrose, Grizzly Paw etc). We do love it there.

Miinukset: I hope they include free breakfast for hotel guests

Plussat: Restaurant is excellent. Check in fast. Views amazing

Miinukset: Room very dusty. Cleanliness can be improved

Miinukset: They charged me for 2 nights when I only stayed for one, Due to an error in the online booking dates. They would not refund me because they said it was not within their policy. The Deluxe room was tiny and definitely not worth the money.

Plussat: Recieved an impressive, memorable welcome from the manager. Staff was very responsive to all requests.

Plussat: The location is amazing, we were located in the 1st floor with access to a beautiful deck. Also the bar was nice

Miinukset: The "high speed" internet is like arcade I paid for 30 min and I bearly read 2 e-mails is better to plan a complete disconnection from outside world

Plussat: The Bistro was great, room was decent.

Miinukset: They didn't clean the rooms thoroughly.

Plussat: Our stay was very enjoyable. The location was terrific, the staff were exceptional, and the rooms were comfy and welcoming. The view was also incredible!

Plussat: I liked the fact that it was not right in the city and that it was very close to norquay. The staff and amenities where great too.

Plussat: Courteous, attentive staff - clean rooms with great views.

Miinukset: Location near main Highway - ask for a room at the rear of the hotel!

Plussat: Wonderful location, helpful staff, beautiful room, clean, quiet,....perfect

Miinukset: Not applicable.

Plussat: The room was clean and we especially enjoyed the deck/patio outside our room.

Miinukset: Breakfast doesn't begin until 7:30 a.m., which was late for us the day we left. We needed to get on the road early.

Plussat: The hotel is very nicely renovated-lots of thought seems to have been put into the design. The courtyard with the pool and hot tub is tastefully done and very inviting. The room was very clean and comfortable. The staff were excellent and the breakfast was good. A great location for walking around the town.

Miinukset: The light switches were a bit hard to find and the room was quite stuffy, very little air circulation. Fairly expensive, but it was high season and busy in Banff.

Plussat: We loved our stay at Aspen. The hotel is in a great location, the breakfast is great too. We loved the homeade breads and granola. It was also nice to have a heated garage for our rental.

Miinukset: Great place in prime location

Plussat: The hot tubs were amazing, however it would be nice if they were open 24hours.

Miinukset: The breakfast bar was mediocre; there was one older waiter with gray hair who was very rude. Unforunately the horrible waiter definitely impacted our stay and left a bad last impression.

Plussat: Loved the modern design and location.

Miinukset: Rooms were very squishy. No room to move around.

Plussat: The hotel is in a great location, it was only a block to the grocery store and two blocks to the downtown area. Buses pick up for the ski hills at the hotel next door. Breakfast in the morning was a great start to the day and the servers where very friendly and welcoming! Rooms were spacious and gVe us plenty of room to spread out. I would rec'd and stay again

Miinukset: We lost power one day for 6 hours, and none of the facilities were working and our room was dark, would have been a non issue but that was our off ski day and we just wanted to relax around the hotel that day...

Plussat: The hotel is situated well in the town of Banff, facilities are nice and updated and the staff are very friendly.

Miinukset: Nothing in particular

Plussat: The outdoor hot tubs are amazing!!!

Miinukset: The smaller hot tub needed the chemicals adjusted, your skin kinda stank when you got out.

Miinukset: I was not aware when booking the rooms that the prices were in US dollars, not Canadian. This could be made clearer on your web site.

Plussat: Great breakfast.

Miinukset: Lack of Air Conditioner on 30 degree C day. Did not really sleep due to room temperature.

Plussat: The staff on the front desk were fantastically helpful whenever we needed a recommendation or directions. The included breakfast was always fantastic, a wide variety of options some of which changed every day.

Miinukset: The hot tub and pool chlorine was pretty strong, i like a good soak after skiing but i had to leave before i would have liked.

Plussat: Location was steps away from downtown Banff, it can barely be beaten. The staff was very friendly and very helpful. It was nice to have a great free breakfast in the morning before heading out for the day! The hot tubs in the courtyard were very convenient and had a relaxing atmosphere. I definitely recommend this hotel if you can get a deal!

Miinukset: Nothing was really a deal breaker, however if you end up stuck in the room for any reason (sick, injured, etc.) the televisions are very dated, which surprised me compared to the rest of the hotel.

Plussat: The room was newly redecorated. It was clean and the staff were good. There was noise in the room from a small fridge. Otherwise is was a good clean and nice room. The location was very good.

Plussat: The room was beautiful.

Plussat: It was a good price. It was clean and newly renovated. It had a nice hot tub, sauna and steam room for relaxing. Included breakfast is always a nice feature.

Miinukset: Supplies were very basic (no conditioner, mouthwash, etc), continental breakfast could have a few more items and the television was older, but you had what you needed and it was a good room.

Plussat: Breakfast Restaurant Staff

Miinukset: Strange and uncomfortable rooms... Extremely noisy. (renovation construction starting at *8:30 a.m. while on my Holidays [for three days] was not very pleasant!!!) Staff was not courteous. We seemed to have to complain every day and our cable was coincidentally snipped by the construction company after filing a complaint against them. Horrible hotel experience.

Plussat: The room was spacious and the beds were comfortable. Freshly refinished in a very tasteful manner.

Miinukset: The fact that it does not have a pool.

Plussat: The location

Miinukset: Service of breakfast staff

Plussat: breakfast buffet is quite nice

Miinukset: Room was not airconditioned, noise from the street made it hard to sleep with windows open.

Plussat: The rooms at the front have nice balconies with views of the amazing mountains and the location is central to the village. The hand basin is out side the bathroom which was convenient.

Miinukset: In the front rooms the morning road traffic noise is loud. The breakfast included in the price is very basic with most foods out of a tin and most of the staff are abrupt and one morning one was just in a bad mood. For an extra night's accommodation the lodge was unwilling to match their current price on the web site, needless to say we moved to another motel down the road which was upmarket with friendly staff for the same cost.

Plussat: The room was very clean and roomy

Miinukset: The in-ternet service did not work - They say they have wireless - however the signal is so weak In an hour of trying i connected once for less then 5 min max .

Plussat: i enjoyed the room very much

Miinukset: