Banff hotellia

Plussat: Location, nice lobby

Miinukset: Entry to rooms is directly from outside, which in winter time makes it very inconvenient to enjoy the hotel’s amenities

Plussat: Close to restaurants. Clean and nice. Awesome spas.

Miinukset: None

Plussat: Location was great but very busy and loud. Rooms were small but very clean. Rooftop fire pit and hot pools were fantastic. Lobby fireplace sitting area is beautiful. Downstairs restaurant and bar are very convenient.

Miinukset: For as much as it cost, the rooms were quite small and the walls were very thin - lots of outside noise. No alcohol allowed by the fireplace in the lobby was inconvenient. No full-length mirror in rooms. Shower head awkwardly close to the shower wall so you had so stand uncomfortably close to the wall while showering.

Plussat: The rustic design and Christmas decor gives the hotel a perfect setting for winter holiday. We had a room with balcony, kitchenette and fireplace. This was a nice comfortable winter experience. Easy access to buses, supermarket and shops.

Miinukset: The hot spa pools at the rooftop looked tempting. Unfortunately we were afraid of the winter cold and did not attempt to use this beautiful facility.

Plussat: Front desk staff were great! And hot tubs were perfect at night

Plussat: The rooftop hot tubs are our highlight of our stay

Miinukset: Nothing

Plussat: Great location, new hotel, heated pool on roof overlooking mountains.

Plussat: Wonderful place to stay in winter. Was very warm and comfortable with great staff.

Miinukset: Centrally located in town with lots of restaurants

Plussat: Brand new hotel, everything is clean and tidy.

Miinukset: To get to the rooms, you have to walk outside after the elevators. So when its winter and freezing, it can be a little uncomfortable.

Plussat: Location in the village

Miinukset: Seemed way overpriced for the room we received. $--- for a standard room, not view, facing a wall. Manager did offer an alternative, but it was on same floor, same view, so not really any better

Plussat: Location

Miinukset: Unfriendly counter staff and the uncleaned details

Plussat: great location and atmosphere, friendly staff. Would definitely stay here again.

Miinukset: Better breakfast options are available in town.

Plussat: Great location, we had a nice stay. Seemed like the bathrooms were newly renovated although the room itself could use a bit of an update. Nice pool and the staff were very friendly.

Plussat: Its location to downtown Banff

Miinukset: Outdated decor

Plussat: We really enjoyed our stay. The kids liked the pool and the breakfast buffet. The location is outstanding. We went ice skating on the river just behind the hotel and had a great brunch at Melissa's across the street.

Plussat: We also had an amazing banquet here. Love the BPL! We always stay here when we are in Banff.

Miinukset: The water was not really hot in the hot tub or the shower.

Plussat: Had a great stay, pool and hot tubs are phenomenal and rooms were great. Everyone friendly and accommodating.

Miinukset: Charging for wifi is outdated and should be changed in my opinion. It is a common service for hotels to have free wifi nowadays. oh well.

Plussat: Great location and great property! Friendly staff and excellent service!

Miinukset: AC useful for hot days

Plussat: The whole experience

Miinukset: Nothing

Miinukset: Not very sound proof, very noisy

Plussat: Great location

Plussat: All around a pleasant experience

Plussat: Location was amazing for walking to downtown. Pool area was beautiful.

Miinukset: Only thing I could complain about was the carpet in the room. It was old and needed to be changed. Stuffed up my family.

Miinukset: The advertised "superior" room for which we pre-paid almost $400 a night for 6 nights was on the first floor with a walking path right next to the window, so there was no privacy at all. The safe did not work. The towels were fryed at the ends and some had stains. After our complaint, the manager of duty first lied that there were no rooms available. After the threat that we would request money return and move to another hotel, he suddenly discovered a premier room available two nights later, but requested that we check out from the current room by 11am and only check into the new one after 4pm, being for 5 hrs roomless. Only the next day the new manager on duty fixed these issues and transferred us to the room in a normal way and with apologies. The breakfast is mediocre to put it mildly, many motels have better ones. All in all, they charged these enormous prices only since they could - the location was great.

Plussat: Breakfast included in price and it was good!

Miinukset: No A.C.

Plussat: I did like its location, it is a very short walk to get into the heart of Banff. There are a lot of restaurants near by.

Miinukset: The bathroom was small, the sinks are in the room so if someone is up and getting ready it definitely disturbs the person that is trying to sleep. The hot tub was broken.

Plussat: Underground indoor parking saved us from walking in the freeze. Hotel was in city center, walking distance to grocery store. Banff shuttle stop was right in front of the hotel.

Miinukset: Jacuzzi was unavailable for the entire stay which was a bummer! Breakfast was decent but plain.

Plussat: Loved the location

Miinukset: The pillows

Plussat: Room size was awesome. Beds were comfortable.

Miinukset: The room was very dark. Lots of lighting but bulb wattage too low.

Plussat: One of the most comfortable hotel beds I've slept in, in a long time. Really good breakfast. Very quiet rooms.

Miinukset: There was no parking available. The underground parking was full. The outdoor lot was full, so I had to find street parking. When we asked if it was ok to park overnight, the front counter guy said "read the parking signs".

Plussat: The room was very clean, modern, updated , comfortable. Great parking. Surprizingly quiet unlike several older reviews. Easy walking distance to downtown. Overal we really liked the facility and the room. Back end area needs some updating .

Miinukset: Breakfast was not impressive except for the omlette and the cook serving it. Buffet was not fresh at all ,sausages like rubber ,areas were not maintained and messy (spillage etc) For the sake of the hotel, I noted an obviously cracked mug but the girl did not seem interested. Other breakfast staff and some of the front staff did not seem to be that interested either in their jobs.

Plussat: It is a great location close to downtown and we loved going to walk along main without having to worry about parking.

Miinukset: Parking garage is a wee bit tight for an SUV but doable.

Plussat: Bed comfortable

Miinukset: I needed toothbrush Non there I wanted dairy free option Non available

Plussat: The breakfast was REALLY good and exceeded my expectations for sure, you can expect to pay around 25-30 Canadian for the same breakfast anywhere else but here it was included with the stay so that was really great. The location of the hotel was awesome as well walking distance to the downtown.

Miinukset: our view looked onto the parking lot so that was a bit disappointing.

Plussat: Free Breakfast, updated rooms, fantastic showers and rocky mountain soap co products! Really enjoyed the in room fireplace. One of the best hotels for being close to all the action on Banff Ave. My favourite hotels on banff ave are 1.moose 2.fox 3. Ptarmigan!

Miinukset: Hot tub area needs an upgrade. One was broken and they are small.

Plussat: Staff very friendly & accommodating. Excellent location on the Main Street of shops and restaurants.

Miinukset: The pool facilities were closed at the hotel. We were allowed to use a few sister properties for the hot pools and gym facilities.

Plussat: The hotel always had hot water.

Miinukset: spa amenities were closed and the hotel is overpriced, and the continental breakfast was average.

Plussat: In town, private room entrance.

Miinukset: Terrible quality for price, excessive extra fees tagged on, old/gross furniture, beds were terrible (and I can sleep anywhere), bathtub did not drain, towels were gross, continental breakfast did not even have fresh eggs, do not stay here. Never again.

Plussat: The pool was out of order when we arrived, we were so dissapointed since we were traveling with 3 small children, however they did compensate us with $150 voucher and upgraded our room. Service was excellent!

Miinukset: Pool was out of order

Plussat: Room space Chillis restaurant The opportunity to use other facilities Friendliness of staff

Miinukset: That the hot tub was out of use

Plussat: Food yummy service great facility super

Miinukset: The pool was closed but that wasn’t your fault

Plussat: Chili's restaurant was a high light, great food and service. Very cozy and rustic lobby décor, comfortable rooms.

Miinukset: Pool was closed for renovations and safety purposes for quite some time, and was not advertised or mentioned upon booking, staff had a "too bad so sad, attitude". I had only chose this place for its pool, and was uninterested in moving resorts to Hidden Ridge as I have stayed numerous times, and find the staff rude.

Plussat: Outdoor/lodge feeling

Miinukset: Hot tub broken down ($50 rate reduction) but that was the point of out trip. Cigarette burns in blanket. Other guests kept us up all night long. Little sound proofing - if any.

Miinukset: Dated, dark, dingy noisy, teeny tiny rooms. Beds and pillows are terrible. I would not consider this a 4 star. So disappointed.

Plussat: Location

Miinukset: Room was quite small for 2 people

Plussat: Nicely furnished room, clean and tidy

Plussat: Excellent location

Miinukset: Room was a little tight