Centara Grand at CentralWorld

The Front Desk staffs are professionals, patients and super helpful especially staff MS Rossathon. On our 1st night arrival on 3/10/19 she helps us solve our rooms allocation for 3 families. She is patient in listening to us and always with a wonderful smile. She is definitely a Icon of your reputable Hotel

Nil

despite all requests made at the time of booking including arrival time it took over 45 minutes at check in at 1am not acceptable at all. since it was a leisure trip the family was laid back. each day we would go for breakfast we had to wait in the queue and when we were seated the hotel would rush us, as the breakfast time was getting over. everyday some or the other items offfered for breakfast was over before breakfast time was over.

better facilities for the price being charged. good occupancy in the hotel cannot be a reason for breakfast queue. items finishing before thebreakfast time is over is not accpetable to the guest waiting to check in at 1 in the morning despite all requirements specified at the time of booking.

Air conditioning bad The shower bad , no drainage