Pullman Bangkok Hotel G

Staff make this place. Despite all of my complaints the staff were always smily, accommodating and apologetic. Shame really as it is not 100% their fault that the hotel is not being ran the way it should and needs sprucing up. Location is good. We received an apology basket full of cookies/fruit and drinks on our final night with a hand written note from the general manager. This was a nice touch to acknowledge the things that had gone wrong.

Not sure if we were just unlucky but in our 3 night stay we had too many things go wrong and I really wish we had booked another hotel for our Bangkok stay. Arrival was ok, however, the front desk is always busy at whatever time you go. They need a bigger area to deal with customers. First room had a very very strong smell of smoke despite asking for a non smoking room. They gladly changed the room, however the second room we were allocated also had the same horrid smell. We definitely could not sleep in there. Third room did not smell but the air con would not go any lower than 24 degrees (I was told it was because it was a corner room. Fourth and final room was fine. No smell and air con that went down to 20 degrees. This start is just annoying, especially after you have been travelling for over 14 hours and then have to spend over 1 and half hours dealing with changes in rooms etc with a 5 year old. The room itself was ok but all of it is a bit tired. The white theme is a very hard one to pull off as it gets dirty and shabby very quickly. The white walls and furniture etc are shabby and stained in places. Breakfast was not great. Massive queue to get a table (one morning we Waite 15 minutes). Once seated the chairs/white covers on chairs and walls all need a lick of paint and are dirty. The food in the hot area was not hot and they ran out of food constantly. On three occasions I had to ask for more baked beans, tomatoes and bacon as it was empty. Key card for the room constantly fails and you have to make your way to reception again and again for it to be fixed. (happened 3 times in 3 days)

Despite being on the main road, it was very quiet (soundproofing job excellent) Good gym equipment

The mattress very extremely hard The service at the wine bar was slow and food cold Staff don't smile