Etsi halpoja lentoja kohteeseen Bangkok Suvarnabhumi ja muut lentoasemat (BKK)

Plussat: Personalized service

Miinukset: Sound kept going of on movie

Plussat: Comfort

Miinukset: On our departure flight the entertainment system stopped working completely at my daughter's seat mid-flight (the whole screen went black, remote control and all). The flight attendant tried and was unable to fix it, so they moved a passenger in the row my husband and I were in and put my daughter there. None of the entertainment systems worked well, the touch screens were barely responsive - they definitely need updating. On our return flight the power in the whole row that my three pre-teen kids were in stopped working. Again the flight attendant tried unsuccessfully to fix. My husband and I switched rows with them so they could continue to watch movies. Each time we called the flight attendant she came, said she would try to reset the systems and that we should wait a few minutes. We waited and ultimately had to go find her again to be told the same thing again. After this happened three times she sent the manager over who said she could not fix it since that would mean that the whole area would have to be reset and they didn't want to disturb anyone else. The only solution they offered was to give my husband and I open seats (not together and not near our kids) around the cabin. We did not want to split up, so my husband and I spent the rest of the hours of the flight in the dark (lights didn't work either as they are connected to the system) reading with the light from our cell phones. None of the people who came to assist us really seemed to care at all about our comfort or situation.

Miinukset: We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time.

Plussat: Food is DELICIOUS! Service is impeccable. Very friendly and attentive flight attendants.

Miinukset: The seat leg room is on the smaller side, although the incline is good.

Plussat: Food was good

Miinukset: The crew is rude. Constantly bumping into people and never saying excuse me or sorry. The bathrooms were also very gross and wet with standing water on the floors in 4/5 opportunities.

Plussat: Food

Miinukset: Plane is old, seats are economy in business class. Dont fly business no need tonpay extra

Plussat: Everything

Miinukset: Everything

Plussat: Comfort in the plane and hospitality from the crew

Miinukset: Food served during dinner

Plussat: Only process of boarding.

Miinukset: Everything else was not close to other comparative airlines. Food was horrible. Just FYI, cottage cheese is not the only food for Asian vegetarians. There actually are many other options. Not enough options for entertainment. The seats for economy class were way too crammed. With the growth in technology, it would be helpful to have a USB port to charge. ELL phones.

Plussat: Good air craft friendly staff

Miinukset: Delay in check in more than 2 hours.which was due to system issues.needed lot of followup in spite of all documents

Plussat: Only process of boarding.

Miinukset: Everything else was not close to other comparative airlines. Food was horrible. Just FYI, cottage cheese is not the only food for Asian vegetarians. There actually are many other options. Not enough options for entertainment.

Plussat: Own entertainment device

Miinukset: No snacks

Plussat: Same again the crew were fab

Plussat: Arrived early in Budapest. Good leg room.

Miinukset: Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane.

Plussat: Great crew and food served was nice for airline food.

Miinukset: You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach

Plussat: Nothing. See below.

Miinukset: Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct.

Plussat: Good service overall, the ground crew was very helpful and friendly

Plussat: The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent.

Miinukset: My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back.

Miinukset: Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian.

Plussat: Nothing

Miinukset: Late

Plussat: I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

Miinukset: They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

Plussat: The flight was fine

Plussat: No problems for the price

Miinukset: Ok no problems for the price

Plussat: quiet cozy welcoming resort.

Miinukset: Babies crying everywhere and the crew doesn't do anything about it

Miinukset: No mention to which terminal in Moscow

Miinukset: delay

Plussat: Speedy boarding process, good meal choices.

Miinukset: Plane was a little dirty. Entertainment was also a little limited in terms of new releases.

Plussat: Speed boarding process.

Miinukset: No entertainment system on a 3 hour flight...

Plussat: Leg room, friendly crew, good choices for entertainment, nice blankets!

Miinukset: The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding

Plussat: Food on this flight was delicious.

Miinukset: WiFi didn't work.

Plussat: Cabin crew were great.

Miinukset: Unpacking wet clothes from one of my bags. It must have been left out in the rain somewhere. I filed a separate complaint with Delta.

Plussat: Food was good.

Miinukset: The seats were too narrow.

Plussat: The crew members are excellent.

Miinukset: The food options and the took off time.

Plussat: On time quick easy boarding. Decent plane and reasonable cost

Miinukset: 30 minute wait to retrieve baggage

Miinukset: No mention to which terminal in Moscow

Plussat: Take off and landing on time Crew polite and efficient

Miinukset: One meat portion was finished. Not able to recieve what I preffered

Plussat: The person at the check in counter was pleasant.

Miinukset: Pretty much everything else.

Miinukset: Everything was great!

Plussat: Boarding was quick & efficient.

Miinukset: Seats were not comfortable and food was not the best but for the money, it is what you would expect.

Plussat: Crew

Miinukset: Food

Plussat: Good connection time. Not too long, not too short. Just fine.

Plussat: the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure

Miinukset: the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean

Plussat: Nice entertainment selection

Miinukset: Too many snacks, food was low quality, flight was delayed with no reason given,

Miinukset: I wasn’t able to fly because my passport was stolen

Plussat: The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!

Plussat: The food was good was good

Miinukset: The entertainment was poor the movies selection was poor

Miinukset: We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time.

Plussat: On thiime.Good Meal. Professional flight crew.

Plussat: Comfort

Plussat: Food excellent, seating room to tight

Miinukset: Service in general, bad

Plussat: The plane was new and the food was fresh.

Plussat: Comfortable seats

Miinukset: No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane

Plussat: The system cancelled my ticket & need to buy a new ticket

Miinukset: Non action from airline & IRRESPONSIBLE replies from customer service

Plussat: -

Miinukset: -