Hesperia Barri Gòtic

Clean, nice staff, small rooms but fully furnished. The breakfast isn't bad but somehow expensive.

The Gym is ok but the ceiling is not good if you are a tall guy (I am 1,90).

location is good but the bottom end of la Rambla seems seedy at night but not really dangerous

The shower was spacious and with a good flow

It would be more pleasant if we had a kettle in the room and maybe a small fridge

Great location, all staff apart from the one receptionist, amazing and helpful.

On arrival it was great, afternoon lady and man receptionist, very welcoming, gave us a map and showed us a lot. Arrived in room, dropped bags and went straight out, we had to be somewhere. Came back and tried to jump into what looked like a double bed (as book extra large double bed) turned out they were fragile single beds, just placed together, freezing no duvet, just a sheet, room looked nothing like the picture, was meant to be a romantic city break!!! I didn’t want to moan, just tried to sleep and would speak to someone in the morning. As I was laying there in the uncomfortable bed! I checked my booking and I defiantly booked a extra large double bed... also upon looking, some lights didn’t work, tiny window and room looked like a hostel! Dark and sad. I couldn’t sleep, I was so upset that a booked this horrible room for myself and partner, I decided to go down and explain this is not what I paid for and I was totally unhappy that it looked nothing like the pictures, the lady that late evening was so confrontational and tried to make excuses, saying we just give if we can!!! I was like no I clicked the option and I paid for the extra large double bed. She said nothing I can do, talk to someone in the morning, she did not care, didn’t apologise until I got really upset! Then she decided to check and see if there was another room in the option I had paid for, but still put up an argument saying well you have been in the other room now and got into bed so why didn’t you see it wasn’t a double before. I explained I’d been out and they had made it look like a double!! She still continued saying if I move you, the room your in would need cleaning, that’s when I asked to see the manage and really kicked off about what they had done, by then, after this lady I was totally upset being made to look stupid for asking for what was right. Eventually she got on the system and found a room quickly, that was what I paid for.