Maritim Proarte Hotel Berlin

Room decent size, bed good, slippers/dressing gown, bathroom amenities all fine - but it was a "Superior" which comes with VIP Lounge access - and so should have been good. Location pretty good. Public spaces spacious. On site hairdresser (independent of hotel) very good with super helpful staff. Check-out receptionist good as was bag check guy, who sorted out a cup of tea for us in the lobby.

Some Staff, from initial email contact to checking in were totally below acceptable for a hotel of this calibre. Basically, I knew I would be very tired and arriving around 10.30/11pm, and needed to know whether restaurant would be open, what my options were. I did not want to have to go out again to find a restaurant. I received "a sorry restaurant will be closed by 11 when you arrive" by email, but no mention that I could, for example, order room service or the times of the lounge or any other information that would have been helpful! On checking in - I arrived early around 9.45pm, firstly the receptionist gave me my key card but failed to mention the lounge access that comes with Superior Rooms, when I asked about it (clearly printed on booking.com print out) I was made to feel like I was somehow cheating. "Let me check (if you have access)". I said "but its a Superior Room, all rooms Superior and above come with automatic Lounge access!". No reply. No apology. No, yes of course they do, I don't know what I was thinking, its been a long day - nothing. Secondly, he failed to mention that the lounge would be closing in a few minutes (even though there were emails regarding this, so he would have been aware, or should have been, that this was important). He also failed to mention that the bar would stop serving snacks at 10.00. I assumed the lounge would keep bar times, or longer, being a VIP lounge. In room folder did not mention bar snacks would stop at 10.00. I got downstairs at 10.20. Lounge shut. Waited 5 mins in the bar to be served (it was nearly empty) and was then told food service stopped at 10.00. Again, no mention that I could order room service. All in all, not ok from three different members of staff. Completely un-proactive, unhelpful. and unfriendly.

Business type hotell with blu colar guests and non-charming but correct staff, receptionists that do not provide the help you would expect.

We were given a suite which we hadn't booked but was perfect for a family with a sofa bed for our 2 year old and a cot for our baby. lots of space and comfort as a result.

one of the reasons we chose the hotel was for the swimming pool which we thought would be nice with children. Unfortunately it was freezing cold, too cold for the baby and our 2 year old was shivering for an hour after using it!

Nice staff, polite and helpful.

I think it's an expensive hotel and it needs refurbishment. It doesn't look like a 4*hotel (e.g. no shoe polisher, no tea/coffee in the room, the room smelled as if somebody had just smoked before I arrived, thou I had specifically asked for a no smoking room etc.)

friendly atmosphere, helpfull staff

using the internet computer together with printer didný work. staff was helpfull to give me another opp.