art'otel berlin kudamm, by park plaza

Art Otel Berlin Kurstendamm

Good size of rooms with hairdryer, safe, mini fridge, tea & coffee & a smart tv. Lovely bar.

Problem booking in when no-one seemed to realise the room was pre-paid. Didn’t charge anything to room or use the mini bar but the credit card pre-authorisation was debited from my account! Had to phone customer services in Ireland at a cost of nearly £5 and am still awaiting a refund!

Room size, bar

The fact that the “pre authorisation” has actually been charged to my credit card & I cannot find an email address to contact them!!