abba Berlin hotel

Location was great and very comfortable bed

needed more staff on reception at times - and when we broke a glass in our room the vacuum cleaner could not be located as it was early evening. More effort to ensure there was no glass remaining would have been appreciated.

Rooms were clean, good location, breakfast was OK

The staff was not helpful at all, quite rude. the hotel is not 4 star, it should be better 3, I get the room for disable people, I didnt get it.......there was special bathroom, toilette and I was too tired to complain. In general I was expecting something much better for that money

The location and the cleanliness of the hotel were its best points

The staff were poorly trained, generally unhelpful and the level of services provided was very poor. For example, you could not get a coffee at 10.50 am in the hotel and the room service could not deliver coffee for 1/2 an hour despite ordering it at 7am (when room service opened).