Bernkastel-Kues hotellia

Plussat: Friendliness of staff when arriving.

Miinukset: All OK

Plussat: Good breakfast. Nice location and view.

Miinukset: This sounds trivial but it was our first impression when entering the room. The bottle of water on top of the mini bar had a ticket with 'Welcome (4€)' written on it. A really strange 'Welcome'!! Either no water or water with no price tag would be better.

Plussat: Good location, good view- if you take the room with the view to river Mosel. Simple, good breakfast, but not so good and various as in usual another 4* hotel in Germany. Free public parking near hotel on the bank of Mosel, but difficult to find the place.

Miinukset: Rooms are outdated, especially bathrooms. We expected for more after good reviews and price we’ve paid. Lift stopped with us inside and didn’t moved for some minutes, need to repair to avoid an accident. Maybe it happened just for us, but main big minus- unpleasant receptionist woman on welcome. At first on check- in, she really saw us standing at reception desk, but it took five minutes while she came from her computer. It seemed to us that it depends on heavy constitution meaning really hard to work. Then no smile for customers on meeting and no any wider explanation, just she gave us one key, instead of 2 rooms, told us to wait again for another key for some minutes. During this pause we asked about swimming pool- no any normal explanation again, just - you can use it . When we came there, no bathrobes, no towels, no slippers for that either in the rooms either in swimming pool. Again we had to come to reception and to ask about that. She rudely told us that we needed to read a book in the room! If I was an owner. I would like to know about that. What a shame to service of 4*, especially customers had asked about that in advance. You need to pay for wasche ( each bathrobe/ 3 Eur) and bring all this big package- bathrobes with towels, slippers for 4 people to swimming pool again alone . If you want to feel absolutely different super service and get super tasty breakfast , you need to try Rheinfels castle, also 4*, in where we stayed next night for comparison.

Plussat: Breakfast, location to Mosel

Miinukset: None

Plussat: It was near to the vineyards for a nice walk. Free internet service.

Miinukset: We were received just as numbers and not as people. Straight forward, no careing. The room was small, the bathroom minimalistic. We had asked for a twin-bedded room, and got a room with two standard beds in a row after each other. When we complained we were told that this is the way it is in Germany! And certainly, the hotel had nothing like that we asked for.A simple walking-map, fre on most hotels, was 2.5 Euro. The hotel's restaurant (nice) had an excellent menu outside but inside it showed up to have avery limited menu on Wednesdays. The good thing was that we had a low-cost evening. Good service in the restaurant. The hotel's parking garage was almost impossible to enter and even worse to get out of. Parked finally on the municipal P.

Plussat: The owner was great!!!! I left my credit card and she went out of her way to work with me to get it back to me.

Miinukset: The shower was just ok. The door kept opening and the water temp kept changing

Plussat: -the rooms are are clean and simple, nothing special.

Miinukset: the reception isnt open 24-7.

Plussat: The situation of the hotel was ideal. It was in a quiet area with views of the Mosel and lovely river walks and the river ferry station was also very close. It is situated within easy reach of the bustling Bernkastel. Breakfast was very good. We booked a vineyard view but was placed in a room overlooking the Mosel and we appreciated this much better view.

Plussat: dining room

Miinukset: no fans to cool west facing hot sunny room even with balcony doors open

Plussat: the position and setting

Miinukset:

Plussat: The room was very clean and well laid out. It was a welcome relief after the previous 4 days staying in Paris! The restaurant had a small menu but the food was very good at a very fair price.

Miinukset: We could not park in the hotel parking lot. There appeared to be a number of staff cars there and the hotel was very busy.

Plussat: the calm, and the food !! people there also are rather nice

Miinukset: a bit lost away from any twon, shops.....without a car it is a bit more difficult

Plussat: The food

Miinukset: It seemed a bit "tired"

Plussat: Meidän piti olla vain kaksi yötä mutta Hotelli ja varsinkin huone ylitti kaikki odotukset joten jäimme vielä viimeiseksi kolmanneksikin yöksi. Aivan huippu aamupala joka ei todellakaan jätä ketään nälkäiseksi. WiFi toimi hyvin ja henkilökunta oli erittäin palvelualttiita ja ystävällisiä. Bonuksena kellarista löytyy viinibaari ja toistasataa viiniä maisteltavaksi :) Jokilaivoilla oli helppo risteillä Bernkastel Kuesiin ja Traben-Trarbahiin, lisäksi kävelymatkan päästä löytyy Markus Molitorin viinitila, minkä viinit ovat mielestämme Moselin alueen parhaimpia. Viimeisenä iltana nousimme parinsadan metrin päähän viiniviljelmälle ihailemaan viinikäynnösten keskeltä upeaa auringonlaskua.

Miinukset: Etten tajunnut tulla aikaisemmin tänne :) Ei oikeastaan mitään puutetta kun fokus on viinimaailman avartamista, hyvää ruokaa ja upeiat maisemat. Erittäin hyvä paikka aikuiseen makuun.

Plussat: Good breakfast, friendly owners, nice rooms !

Miinukset: They charge an 8 euro pet fee which i find ridiculous when you decide to be a pet frindly hotel

Plussat: Breakfast was Amazing. We visited off-season, I would love to return in the spring time as the facilities are in a great location, near the Moselle River. Lovely wine themed room decorations from a local artist who we met at the Christmas market

Miinukset: I was happy with the hotel and location and breakfast staff was lovely everything was fantastic

Plussat: First impression: the hotel and rooms seemed a bit tired, but once settled we appreciated the size of the room, the modern touches, cute twists in the decor (wine theme) and the coziness of the place. But the big game changer was the most amazing breakfast we have ever had! (my husband is a huge brekki fan, and we do travel a bit). Words will not explain! Good fresh local products, generous amounts of everything, even eggs made for you on spot! make your own waffle! We ate until we couldnt take another bite! We will be back!!

Plussat: The hotel is fantastic! Room, dinner, breakfast --- all exceptional!

Miinukset: There is nothing that I did not like.

Plussat: Dinner is very good and breafast excellent. Remember to tase their wines.

Miinukset: ---

Plussat: Fantastic wine wall, great breakfast and very friendly staff

Plussat: We (family with 1 kid and 1 baby) wanted to relax and booked for a long weekend (2 nights) at the Hotel Zeltinger-Hof - Gasthaus des Rieslings. Everything was just superior: the apartment, the breakfast, the staff, the restaurant, the rural location. The hotel is a few minutes away by car from the nearby city Bernkastel-Kues, a very characteristic village in the Mosel wine region. We highly recommend Hotel Zeltinger-Hof - Gasthaus des Rieslings!

Miinukset: Nothing worth mentioning that we didn't like. Actually everything was above our expectations as described in the section above. Perhaps the rain was the only negative factor! :-)

Plussat: Friendly staff, nice restaurant, really good breakfast make staying very easy. We got nice room with a lot of space. The owner was also always present so the level of service secured.

Miinukset: I learned that they have a lot of options for accommondation.

Plussat: Reasonable hotel for price paid a little dated indecor. One of the few hotels in town so very busy.

Plussat: Restaurant was good and the breakfast was one of the best we have had in ermany

Miinukset: Parking is 50m from the hotel

Plussat: Excellent rooms, decorated in an individual style. Hotel only minutes away from the river Mosel.

Plussat: The food and the accommodation

Plussat: Large,comfortable and well equipped rooms. Excellent breakfasts and good food throughout.Most helpful staff.

Miinukset: Stone floors in room which was a bit cold during our winter stay.

Plussat: very comfortable beds

Miinukset: one waitress was particularly grumpy at breakfast.

Plussat: Good location. Very friendly staff and good sized room.

Miinukset:

Plussat: Room very pleasant, breakfasts good, and staff friendly - some spoke English

Miinukset: Would have preferred location with river view, but we knew this was not the case before booking. Restaurant good, but food tended to be a bit too salty for our taste - we did not mention this in hotel as we assume this is what Germans prefer

Plussat: Our stay at the hotel was much too short. Bernkastel-Kues and the surrounding area has so much to offer that we could only enjoy it for a brief period of time. Loved being a very short walk to the village center, which is absolutely beautiful at Christmas. Superb breakfast included at cafe next door (our favorite breakfast on the entire trip). Friendly staff. Parking was across the street on the river, a very short walk, and the hotel provided a parking pass. Will stay there again.

Miinukset: Nothing I can think of.

Plussat: Lovely warm welcome, excellent breakfast, great location.

Miinukset: Mattress felt a little old, tired and soft.

Plussat: Great breakfast and good view of Mosel and main Bridge

Plussat: Clean spacious room with large bathroom and a great view overlooking the river.

Miinukset: No air conditioning

Plussat: Marvellous view on the Mosel. Take the rooms with 'river view' mentioned. Excellent location

Miinukset: Surprisingly, there were works beside the hotel, as a complete building is re-built. We didn't hear nor see any disturbances, though.

Plussat: Well, very much similar to prior reviews, breakfast is fantastic. Reception was good and informative. Besides an excellent place to stay to taste the sphere of the town, it's also a good base for walks along the river and the surrounding wineyards with forests beyond these.

Miinukset: Fellow guests could have been more respectful of other guests

Plussat: OMG, this hotel was just amazing!!! The room was huge by European standards, and the view from our two big windows was just stunning!!! Located right by the bridge. Parking was a breeze. Super comfortable beds and pillows. This room included a good-sized sitting area with a full size sofa and chairs. Lovely bathroom. We only stayed one night, but wished we could have stayed longer. Will definitely recommend!!!!

Plussat: Loistava sijainti Moselin rannalla. Bernkastel Kues on viihtyisä kaupunki. Näkymät huoneesta mainiot. Idyllinen hotelli.

Plussat: The view was amazing !

Miinukset: We missed a water heater and some tea/coffee in the room

Plussat: Sijainti.

Miinukset: Ilmastoinnin puute.

Miinukset: No any bad points

Plussat: Charming staff and helpful. Superb room and view. Decor outstanding for the price. Excellent position.

Miinukset: Parking to offload luggage sometimes impossible due traffic congestion necessitating a long walk with heavy luggage from the public car park. Excellent staff not always immediately available. Breakfasr slightly disappointing despite the breakfast area being part of an impressive patisserie.

Plussat: Big, modern and spacious rooms. Perfect loacation. Good breakfast.

Miinukset: Many flies in the breakfast rooms (they must do something with that).

Plussat: We booked a Superior Room and were pleasantly surprised by the wonderful views from the balcony. The decor in the room was very nice. I loved the big windows! The bathroom was also very nice and had a great shower.

Miinukset: It is inconvient that there isn't someone at the reception desk at all times. I also thought for the price of the room, that internet connection should be free of charge. I had to pay 8 Euro for 60 minutes of internet usage. I only used about 30 minutes and then logged off. Later when I tried to log back on, the T Mobile site told me that I had used all of my minutes.

Plussat: The nice and friendly environment and beautiful old town of Bernkastel Kues. After having seen the room and the beautiful view it offers we decided to add anothe night.

Miinukset: --

Plussat: Sijainti oli hyvä vaikkakin liikenne välillä häiritsi.Henkilökunta oli ystävällistä ja palvelu hyvää. Lyhyt matka joka paikkaan.

Miinukset: Huoneesta puuttui minijääkaappi Aamupala oli niukanlainen eikä esim. jugurttia ollut laisinkaan.

Plussat: Siisti hotelli, loistava sijainti

Miinukset: Aamiainen ok, olisi voinut olla parempikin

Plussat: Sijanti hyvä ja keskeinen. Avulias henkilökunta, viinipullo järjestyi huoneeseen kohtuuhintaan perille tuotuna. Aamiainen kätevästi samassa talossa, toisin kuin booking.comin sivuilta annettiin ymmärtää. Huone (superior) oli tilava ja mukava, saimme vaihdettua parvekkeelliseen pyynnöstämme. Lyhyet välimatkat harrastamaan, pyöräilyyn ja vaelteluun sekä ravintoloihin ja kauppoihin.

Miinukset: Liikenteen melu, samoin kirkonkellojen kumu voimakas.

Plussat: Tilava huone ja kaunis näköala Mosel-joelle.

Miinukset: Ei hissiä, tosin hotellissa on vain kolme kerrosta. Liikenteen ääni kuuluu ajoittain.

Miinukset: Nettikuvasta mahdotonta päätellä että sijatsee koko kylän meluisimmassa paikassa.

Plussat: It was such an elegant hotel in the middle of a beautiful town. The staff, rooms and facilities were perfect.

Miinukset:

Plussat: perfect location, a good price, and very friendly staff

Miinukset:

Plussat: As vegans, we ate there every breakfast, lunch and dinner of the three days we were there. And it was great, it is already very special for vegans to be able to just take everything from a buffet, or menu, so many choices, without a worry in the world. We liked the concept of the different restaurants, both fancy or casual/homey. So we at a lot, and with very few exceptions liked or loved everything we ordered. The chef is clearly very aware of modern vegan cuisine, not hippy/new-age/bean-salad/health-freakish but just accessible, hearty, tasty gourmet food, that happens to be vegan. Amazing location: very beautiful area, peaceful, perfect for a relaxing escape. The fairly recent, clean sauna complex is a perfect addition for a relaxation holiday. Most of the staff were very friendly and helpful.

Miinukset: We had to get used to the 1980s style of the building and decor, it is sometimes a fine (and subjective) line between "rustique" and "daggy". Sure, some of it is charming, like the old clocks in the restaurant, but the rooms really do need an update to get the level of comfort that you expect in 2018 for this price. To name just two small examples, the bathroom was really outdated and had a little bit of mould because of this (not because of a lack of cleanliness though), the daggy curtains let through all the street light so the room wasn't very dark at night. The hotel was understaffed. The reception people had to work in the kitchen during lunch and dinner, so reception was left empty and they were very hard to reach. Sometimes we had to wait ridiculously long at the restaurant just to ask for a glass of water or something (like an hour) and this was particularly hard because we were with a toddler that gets bored and impatient (though the restaurants are supposed to be child-friendly, apart from the food service matters as well in this regard). As mentioned before, most of the staff were very nice, but there was unfortunately one exception. One of the staff members made us feel like she really disliked us and didn't want to deal with us. Was it because we didn't speak German and she struggled in English? Or because we were impatient at the restaurant a few times - because of our toddler and she was under stress? She did appear to be nicer to other guests and this really gave us an unwelcome feeling sometimes.

Plussat: The Breakfas is not tasty ( vegetarian food) unappetizing fruit but for drinks is OK and about the room bed is very hard, Do not add soap when finished , the room is not so bad the view is beautiful

Miinukset: Cleaning

Plussat: View of the river from our room with balcony. Super pool & saunas. Overall cleanliness.

Miinukset: External colour of the paint, yellow/orange. The solid painted metal balcony. Glass would have given clear views of the river. Tea/coffee making facilities in the room - there were none. No robes or towels for use by the pool.

Plussat: It was 4 or 5 years since the last time we visited this Hotel, it always amazes us and enjoyable stay.

Plussat: The staff were nice and friendly.

Miinukset: Wifi didn’t work. For the price we paid we could have stayed at a nicer hotel.

Plussat: Everything is OK

Plussat: The breakfast was great! No meat on the cheeseplate!, No mixes of meat and vegan/ vegetarian food. Very nice!!!!! Nothing to declare about food to the hotel.

Miinukset: Dinner, The lady did forget to service my drink, even to make my table decent with knife and vork besides the place for my meal. Not a nice servet. And after I did eat, no question about it. She just put the stuff away. No question about coffe or icecream. So....good be more nice. And the noise early in the morning outside. A truck, to put stuff in or out. It was even not 6 in the morning. Two times it happens. BUT!!!!! Vegan hotel and the sauna and pool, great!

Plussat: Great buffet breakfast with lots of interesting vegan things to choose from. Excellent dinners, also everything vegan. Really nice not to have to look for things to eat, everything was an option. Very friendly staff, super helpful. Good saunas and pool.

Miinukset: Bathroom was a little tired and could do with updating.

Plussat: Vegan breakfast was a surprise. I liked the cereals. I missed whole grain bread.

Plussat: Excellent hotel and staff. Our room with a balcony over looked the Mosel River and was big fantastic. Would highly recommend staying at this hotel. Food in the hotel restaurant was also very good.

Miinukset: Restaurant prices were slightly above average for the region, but the food was excellent.

Plussat: The owner was very friendly, and very arranging to the problems... The breakfast was ok.

Miinukset: Never book a standard room, it's really bad equiped and noisy... I was put first in a smoking room though I asked for a non smoking room... I couldn't use the sauna arriving at 9pm, though I was told on the phone it was open till 10... For the room I got another one and then it was ok.

Plussat: Great view of the Mosel River. Just blocks to the wine festival. Nice breakfast. Nice pool, sauna and breakfast.

Plussat: Herr and Frau Nicolay are charming proprietors of this very pleasant, civilized family run hotel on the banks of the Mosel. Rooms are comfortable and immaculately clean and we had most delicious and beautifully served 5 course dinner (wines particularly good - try the Mosel red, a revelation). On top of this, bikes, swimming pool, sauna all available. Very highly recommended indeed.

Miinukset: No

Plussat: Herr Nicolay Sr. was very friendly and kind.

Miinukset: I think the hotel should think about offering a van/ pick up service. Especially for those coming in to town for the feast or special occaisons.

Plussat: Great breakfast buffet and exquiste five course dinner.

Miinukset:

Plussat: Hotel is right on the busline. Very convenient to the BernKastel winefest. Full - hearty breakfast

Miinukset:

Plussat: Staff speaks good English, good location, value for money

Miinukset: Too close to main road and is noisy at night

Plussat: Position & staff friendliness

Miinukset: Restaurant meal (dinner) was not to the standard expected

Plussat: Everything was great! Amazing room, good view, the surrounding are incredible and build in pool and spa facilities were an excellent addes bonus. Plus the staff was extremely friendly and the breakfast deliscieux

Miinukset:

Plussat: Henkilökunnannan ystävällisyys ja palvelualttius

Plussat: The hotel is modern and clean and the staff very friendly and helpful. There is a pleasant balcony area and coffee, tea and drinks are available on an 'honesty' basis. There is a secure area to keep bicycles. The breakfast was very good. The receptionist was very obliging in allowing us to leave our car at the hotel.

Miinukset: The room was very small and cramped with a fairly ineffective fan so it was very difficult to sleep as the weather was so hot during our stay. The sound insulation between the rooms was also poor - we could hear other people talking and walking around in the rooms next to us. The hotel was difficult to find and is situated at the top of a steep hill and luggage has to be dropped off and cars normally left in the public car park in the town.

Plussat: Basic room in modern building located close to town center but hard to reach by car. Breakfast was good and the coffee excellent.

Miinukset: A cockroach landed on my pillow one evening.

Miinukset: More choice needed

Plussat: Erittäin hyvä aamiainen, sijainti loistava.

Miinukset: Huone oli melko pieni, vino sisäkatto pienensi huonetta entisestään.

Plussat: It was tiny but confortable. Near the town center Breakfast was good too

Miinukset: It was noisy and it didn’t have a lift.

Plussat: Breakfast was very good. Location was perfect.

Miinukset: We could not find the hotel using gps. We drove around for 30 minutes trying to find the hotel before we parked by the river and walked around until we found the hotel up the hill. We did not realize that you cannot drive up to the hotel, but must walk up the street. Once we were told that the parking was down by the river for 5.00 eu per day, it was not problem. I would suggest that as part of the confirmation what booking, they gave detailed info about parking and arrival.

Plussat: Situated in a beautiful German town on the Rheine the hotel has a great view over the river and is located ideally for the numerous bars, restaurants and shops so you can easily walk everywhere without any need to use the car.

Plussat: The Staff was very freindly and helpfull. Our room had a beautiful veiw of the Mosel

Plussat: Great location if you want to explore Bernkastel on foot, with superb views, well considered layout in what are quite small but very comfortable rooms and a good selection available at breakfast.

Miinukset: You need to remember to arrive before 6pm and perhaps phone ahead and check whether on-site parking will be available - it's quite a long walk from the car park if the hotel car park is full. If you have an estate car it may be advisable to use the town parking as turning space in the on-site car parking is very limited.

Plussat: Good location in the town centre with a view over Mosel river. Family's own wines available with a cheap price.

Miinukset: Hard to find, navigator didn't recognise the address.

Plussat: We were made very welcome, our room was well appointed and comfortable. Parking is a short distance away down a steep flight of steps, but you are conveniently located near the centre of Bernkastel

Plussat: the location

Miinukset:

Plussat: Location

Miinukset:

Plussat: Staff was extremely friendly and accomadating. Our room was neat and clean with a great view. The whole experience wasvery good. I will definately stay there again!

Miinukset:

Plussat: Fabulous view over river. Very close to old town square but quiet. Good restaurant just across road. Footpath to castle right by hotel. Parking OK for us though limited.

Miinukset: Could not check in or even leave luggage until 3pm on Sunday - but info did say check in time was 3.

Plussat: The hotel is a block off the river, but there is nothing in the way to obstruct your view and provides a wonderful view of the city of Kues.

Miinukset: The morning staff clerk could use some remedial customer service training.

Plussat: Lovely hotel in the perfect spot. Breakfast was tasty and the staff was very helpful and welcoming!

Plussat: Great location in old town! Loved the historic architecture!!

Plussat: Excellent location and facilities. We booked the room on a very short notice and the staff was very accommodating and friendly. Food and atmosphere at the restaurant was excellent. Highly recommended!

Miinukset: N/A

Plussat: Excelent location. Old style restaurant (brethtaking architecture), but on the other hand very modern room. Good wifi coverage. Staff extremely kind and willing to help.

Miinukset: No parking on location exceot for bikes (large parking on the banks of the Mosel river, some 3-5 minutes walk). Very limited offer of international channels on TV.

Plussat: The restaurant was incredible and the location was great...right in the town center. It was an easy walk to everything.

Miinukset: The only complaint we had was the poor internet...very important these days.

Plussat: Beautiful historic hotel ideally located in the town. Friendly helpful staff. Lovely breakfast and warm superclean and modern bedrooms. Would highly recommend

Plussat: Henkilökunta oli todella avuliasta ja hymyilevää

Plussat: Location

Miinukset: Several items one room broken, such as ceiling exhaust fan in bathroom, since stopper and burned out light fixtures

Plussat: I can't say enough good things about this hotel, was clean, perfect location, great price, comfy beds, breakfast was unreal.

Plussat: Ihana paikka!

Miinukset: -

Plussat: The restaurant staff are very friendly and the food is first class. It may be a little expensive but portions are large so the main course alone is a good meal. The situation in Bernkastel is about as good as it gets and the town is really delightful and makes a good touring centre for the Mosel.

Plussat: Room 23 that we were in had mold on the celing in the shower! Not acceptabble!

Plussat: Location Bernkastel is a delightful town and we really enyoed our stay

Plussat: Vastaanottto osoitti henkilökohtaisesti mistä löydämme huoneemme ja oli valmis kantamaan tavaroitamme. Ilmapiiri hotellissa oli lämmin ja avulias.

Miinukset: Ilmoitettu internetyhteys huoneessa oli todella heikko ja pätki käytön aikana. Sunnuntain aamupala alkoi vasta klo 8, meille liian myöhään.

Plussat: Ihana vanha talo kauniin pikkukaupungin keskustassa. Erinomainen sijainti ja hyvä aamiainen. Oma pysäköintialue mikä oli kapeakatuisessa kävelypainotteisessa kaupungissa todella luksusta.

Miinukset: Yövyimme lisärakennuksessa, vanha talo sekin,kolmas kerros, ei hissiä.

Plussat: erittäin viehättävä hotelli ja erinomainen sijainti loistavien yhteyksien päässä

Plussat: Persoonallinen, huokui 1800-lukua, avulias henkilökunta, kellari "yökerho", rauhallinen, siisti, joustava

Plussat: breakfast and dinner in the restauraunt

Miinukset: access by car was not easy as the street outside the hotel was very narrow and easily blocked

Plussat:

Miinukset: our room towards the street was a bit noisy, and very hot due to some kind of heating underneath our room!

Plussat: Friendly and welcoming, we have now stayed at Ernst three times over a 5 year period and every time has been excellent.

Miinukset: All was good

Plussat: Staff and facilities

Plussat: Excellent breakfast, spacious room, friendly owner, comfortable bed

Miinukset: Nothing really

Plussat: very clean room

Miinukset: very disappointing breakfast, barely enough was put out for the guests.

Plussat: Location beautiful and peaceful, accommodation excellent, surrounding area enchanting

Plussat: Good breakfast in the main dining room. Nice variety. Love the milk products in Germany.

Miinukset: The lady on the desk in the morning at check out was vary brusque and unkind until the owner showed up.

Plussat: Hotellin keskeinen sijainti hyvä. Kerrankin huone, jonka sai itse säätää patterista mieleisekseen, sillä lokakuun lopulla sielläkin oli muuten kylmää ja kosteaa. Edullinen parkkipaikka.

Miinukset: Rajoitettu vastaanottoaika. Parkkipaikan ja hotellin välillä matkaa ja jyrkkiä portaita. Kapeita portaita paljon myös hotellissa. Ei käy huonojalkaiselle, vaikka meitä ei sinällään haitannut.

Plussat: This is a beautiful hotel in a great location. Room was large, clean, very comfortable. The bathroom was also very nice. WiFi worked well and the staff was very helpful. The included breakfast was great. Highly recommend this property.

Plussat: The location is very good, right in the old town. You can use public parking but it is not that expensive, we paid 5 euros for 24 hours.

Miinukset: No bacon or sausages for breakfast.

Plussat: Super location.Good personal.I think the best food in Bernkastel.

Plussat: You can’t get a more central location!

Miinukset: The rooms especially the bathrooms need attention. Old and worn out.

Plussat: Huoneen varaus epäselvyyden myötä saimme merkittävästi paremman ja kalliimman huoneen mitä alunperin olimme odottaneet

Plussat: Ei huonoa sanottavaa missään suhteessa.

Plussat: The location was great, Right in the center of everything.

Miinukset: Room was small, building 800 years old, no elevator, absolutely NO PARKING less than 1/2 mile away and paid parking. Staff seemed very grumpy from reception to dinner - like we were bugging them for any little thing we asked of them.

Plussat: Lovely old fashioned decor and furniture. Excellent situation. Good breakfast and dinner.

Miinukset: Our room was in an adjoining building connected by a bridge. This meant that we had no wifi access.

Plussat: Location in pretty town.

Miinukset: Although I change the date at booking.com, it was missing at the hotel. Staff called me and complained I was not showing up. Not pleasant experience even before the travel.

Plussat: Lovely hotel in the center of town. Easy and short walk to everything. Very well appointed yet maintains the old world charm. Neat architecture and easy to see that the place has been there for hundreds of years. Breakfast room is beautiful.

Plussat: We had a lovely time in Bernkastel, it is lovely and quaint.Hotel was right in the centre and served a good breakfast. Rooms were confortable and clean for this star hotel

Plussat: Friendly staff, godd location, godd food.

Plussat: The hotel was in the heart of Bernkastel's shopping and restaurant area. Our stay was made more special when we tried checking out early in the morning and the front desk was closed. We found a couple of employee's in the back and they opened the desk and checked us out and asked if we wanted to take breakfast with us. When we declined she insisted and then packed us some juice, slices of salami, cheese, bread and tomatoes. It was a nice touch to end our vacation.

Miinukset: It is a bit of an older hotel and the rooms are quite small, but the service made up for it.

Plussat: The staff was very helpful. Transfer to the airport was very convinient for us. The ladies working at the hotel were always in a good modd. Hotel manager too.

Plussat: Eksoottinen, vanha talo vanhassa kaupungissa. Aamiainen oli hyvä. Siivous tehtiin nopeasti. Tarkeni näin kylmäänkin aikaan, kun väänsi itse pattereita isommalle. Suihkussa vesi oli nopeasti kuumaa ja sitä oli riittävästi. Henkilökunta oli ystävällistä ja hymyilevästä.

Miinukset: Hotellia ja sen palveluja ei esitelty meille. Viikonlopun jälkeen koko henkilökunnalla oli kaksi vapaapäivää, Jonkin yön olimme aivan yksin hotellissa, se tuntui oudolta ja vähän pelottavalta, vaikka omistajat luultavasti asuivat jossain osassa sokkeloista talorykelmää.

Plussat: The location in the town center is the major attraction of this hotel and the fact that they have parking for the car although this is seperate from the hotel and is up a steep flight of stairs

Miinukset: The room was not very big and the bathroom small but it was always clean.

Plussat: Excellent location in very nice town center.

Miinukset: TV monitor very small,must be updated..Wireless internet not available in rooms.

Plussat: Cleanliness efficiency of staff good kitchen

Miinukset:

Plussat: The staff were very welcoming and helpful. The rooms were clean and bright and the breakfast was great.

Miinukset:

Plussat: good location

Miinukset: very steep stairs for older people no elevator.

Plussat: Very good breakfast and comfortable beds

Miinukset: Only steaks in the dinner menu. One type of salmon and chicken also, but not many options.

Plussat: Parking, helpful staff, nice breakfast buffet, coffee in room, air conditioning

Miinukset: Location close to busy road, view overlooking football field

Plussat: Ravintola, henkilökunta, vuode.

Miinukset: Kulkuyhteydet kylälle rajalliset. Oma loistava ravintola suljettu alkuviikon.

Plussat: Excellent breakfast and great views of the vineyards opposite.

Miinukset: Put into a room with a broken Air conditioner, was not working when we left. It should have been fix prior to us arriving .

Plussat: Location and environment. I really did not have to go to the Christmas market. I enjoyed eating at the restaurant.

Miinukset: WiFi. I have been in Germany for 9 years and it more the internet companies than the establishment.

Plussat: Super clean bathroom and great breakfast and restaurant.

Miinukset: Noisy guests along corridor. Hotel next to industrial estate, traffic noise at front

Plussat: The cleanliness of the room and bathroom and breakfast area was outstanding. The breakfasts were delicious and ample and varied.

Miinukset: They could have provided a bit more guidance to the town and area, including recommendations about where to sample wines from the region. A welcoming bottle of water and wine woukd also have been appreciated. Having berries at breakfast would be a great addition.

Plussat: We took the wellness room, the bathtube was huge! Perfect to enjoy some sparkling wine. the room was perfect, huge balcony, confy beds, will love to go back.

Miinukset: Was a little out from the center but we knew about it, and we wanted a relax night so was no problem at all!

Plussat: Lovely owners and staff very friendly

Miinukset: Nothing

Plussat: Our double room had a wonderfully large bathtub with jets which you don't often find in European hotels. The breakfast was quite nice.

Miinukset: The service at dinner was somewhat slow.

Plussat: It was quiet and modern. Bathroom was large. Bed was comfortable

Miinukset: Location from town centre. Did not have satellite TV for English channels.

Plussat: Very good, modern spotlessly clean room with jacuzzi. Bathroom was really great too. Good breakfast. The only slight disappointment was the bed. We had asked for a room with a double bed and what we actually got was two singles pushed together. In principle not a problem, but these beds were light and with the parquet flooring, they tended to move around quite easily! This could result in some embarassing moments with one of you disappearing in the gap which suddenly opens up between the two beds. Other than that....great!

Plussat: Very modern decor and extremely clean. Excellent view of the castle, although was not in walking distance to the town centre.

Plussat: A pleasant Hotel located a short stroll from the centre of a very picturesque town. Staff were friendly and the continental breakfast did not disappoint.

Miinukset: A kettle in the room would have been nice.

Plussat: Friendly staff

Miinukset: Location

Plussat: clean and comfortable. friendly service

Miinukset:

Plussat: They have an excellent restaurant and offered good value for money

Miinukset: Although there was a view of the vineyards from the balcany there was a main road and industrial buildings in between. Consequently I was slightly disappointed with the view but overall this was a good hotel offering value for money.

Plussat: Kotoinen tunnelma ja ystävällinen henkilökunta.

Plussat: food excellent, staff helpful and friendly, cleanliness also excellent

Miinukset: disappointed in size of room considering the cost involved.

Plussat: The location was good,with easy access to Berncastle K.We found the Hotel Volz to be superb,from the warm welcome of the owners,excellent accommodation,charming staff and first class food.Information on the area avalable on site with the owners only too willing to offer advice.

Miinukset: We found no fault with this excellent Hotel.

Plussat: Very good value for money...simple, no frills.

Miinukset:

Plussat: Viihtyisä hotelli, siisti huone . Hyvä aamiainen.

Plussat: Location was very convenient for the Bernkastel Christmas market. Our daughter loved that her bed (we reserved a triple room) was in its own separate “room” within our room.

Miinukset: It smelled cigarette smoke all over the receiption and restaurant.

Plussat: Close to center, good breakfast

Plussat: Location is hard to beat. Decent breakfast.

Miinukset: Staff not very knowledgeable about the town, restaurants or sight seeing assistance.

Plussat: breakfast was OK. Staff friendly.

Plussat: Clean and good location.

Miinukset: The room on booking said 2 doubles and one single beds. It was 1 bouble bed made from 2 small singles

Plussat: Location was good. Bathroom was nice. Balcony was nice but the view was of the building across the street. I liked the old fashioned feel of the room. The size of the room was good.

Miinukset: The entire hotel smelled of cigarette smoke, the bed was hard, the breakfast was mediocre.

Plussat: Good breakfast. Nice family room with 4 full size beds.

Miinukset: No air condition. Main street out side, so sleeping with open windows was not an option.

Plussat: Great Location

Plussat: breakfast

Miinukset: the bed cover and pillows could be bigger

Plussat: Went to Trier and on the boat to Trabon Trarbac

Miinukset: No sausages or full english at breakfast

Plussat: The new Bar was nice and the room comfortable

Miinukset: The Restaurant was quite hot and stuffy because of a lack of ventilation. Dinner was OK but due to the stuffiness of the room was not enjoyed. The background music is too stuffy and will dull. The main dislike is that we were unable to sleep the entire night because of the road noise.

Plussat: Nice hotel and perfect location for me an my friends when we were visiting B.K.

Miinukset:

Plussat: Hotel is very nice, clean, and staff is very friendly and helpful. The double rate is a bargain. The location is awesome, right on main street, impossible to miss, and within walking distance of most everything...we were pleasantly pleased from the moment we arrived.

Miinukset:

Plussat: It was an ideal base for touring the Mosel area and is situated in the centre of the old town with it’s own car park nearby. The hosts were friendly and their hotel was very clean and comfortable. The breakfasts were lovely and the evening meals were excellent.

Plussat: Everything

Miinukset: Nothing

Plussat: Location. Friendly and very helpful staff. Breakfast superb.

Plussat: Location, staff, cleanliness, comfort etc were fantastic!

Plussat: The location was great. Easy walk to everywhere. We were on a bike trip and they had secure bike parking nearby. The breakfast was great.

Miinukset: The room was on the small side, but the bathroom was big. The staff was friendly but a bit confused about checking us in, but it was all good in the end.

Plussat: Very nice in the heart of the old town and private parking with a closed gate

Miinukset: No problem for us but there are stairs and no elevator

Plussat: Viihtyisä ja ystävällinen tunnelma. Erinomainen sijainti. Erinomainen aamiainen. Ystävällinen henkilökunta

Plussat: The location was Great. Right in the center of town. The food was good . The staff was very helpful.

Miinukset: The parking situation

Plussat: Quality of the breakfast is excellent. Very good central location.

Miinukset: On the second floor bedrooms there is no wifi access. Very frustrating.

Plussat: Central location and very pleasant room

Miinukset:

Plussat: handy location in lovely town

Miinukset: the room was a bit small and the bathroom had a glazed door

Plussat: Very conveniently situated for Bernkastel old town, parking was 300 mtrs away up a slight incline but no charge for parking.Exceptionally clean.

Miinukset: We would have preferred to choose what items we would like at breakfast, as is was the waitress brought a set amount every day to each table, some of the things we didn't want or like and what we did like there wasn't an offer of any more.Having said that it was of good quality.No lift in hotel which again was fine for us but needs to be comsidered if you are less able, the rooms were on the 2nd floor.

Plussat: Innkeepers and staff were friendly and accommodating. They spoke excellent English.

Miinukset:

Plussat: good chef

Miinukset: parking too far away

Plussat: Dinner was FANTASTIC! Check in staff was wonderful. The beds were comfortable, the room got very dark and it was quiet. Great value for the price. We stayed with 2 small children and would gladly stay there again.

Miinukset: A place was reserved for us for breakfast but we didn't know that and sat in the wrong place. The gentleman was very unhappy with us for our mistake. / The bathroom was small and difficult to navigate helping a small child.

Plussat: Very good food. Very helpful and friendly staff.

Plussat: Great breakfast, quiet area, good room.

Miinukset: We wanted to pay with the card what we bought from the restaurant, but the owner was very reluctant to accept, due to the fees his bank apply to him.

Plussat: Very nice stay. THE BEST BREAKFAST!!! Highly recommend.

Plussat: The bar

Miinukset: Bed, small room, small bathroom

Plussat: The bed was comfortable and the room was clean

Miinukset: The heat was not “on” when we arrived .. we were freezing as outside was raining and only 1 degree.. The room decoration is just very very very old style . It’s a shame as the hotel is well located

Plussat: Great location with a view of the castle by the window. Breakfast is great.

Miinukset: The cabinet is wobbly. It feels like it will fall down. Not sure if that city donation of 1.50 euros for each guest

Plussat: The staff and the food was amazing.

Miinukset: There were spiders everywhere inside the hotel. The cobwebs going up the stairs. If you looked around while opening the doors, there were multiple webs and spiders.

Plussat: Aamiainen oli oikein hyvä ja mielestäni kattava, vaikka tällä hetkellä siinäkin joudutaan soveltamaan erikoisjärjestelyjä.

Miinukset: Huoneessa oli melkoisen kuuma, mutta onneksi huoneessa oli tuuletin, joka oli todella tehokas, joten nukkuminen onnistui sen vuoksi ilman hikoilua.

Plussat: Nice small hotel, breakfast was very good

Plussat: Siisti, hyvä ravintola,, monipuolinen aamiainen , ilmainen parkkipaikka, hyvä Wi-Fi.

Miinukset: -

Plussat: The location is ok.Free parking at the hotel.The room was spacious and clean.Breakfast was very good.

Plussat: The property is in a great location. Facility is clean and food is great. The staff is amazing and we felt like we were part of the family.

Plussat: Quiet, comfortable, great parking, great food all the things you need from a good hotel. 5 minutes walk from the river and 7 minutes from the restaurants and shops over the bridge. If you don't want to walk, the Hotel Restaurant was very very good.

Miinukset: Pillows was too soft, but hey that's Germany and very much a personal thing that will not stop us going back. The wine selection is awesome but if like me you like a good Whisky then no choices available.

Plussat: free wifi,breakfast,staff,location,

Miinukset: christmas market

Plussat: We love Ralf and the place itself. Away from the Bernkastel side, it's just a short walk across the bridge. Quiet and pretty but close enough to all the Bernkastel action!

Plussat: Nice selection for breakfast

Miinukset: It is quite a walk from the centre

Plussat: Huone oli tilava ja erittäinen siisti.

Miinukset: Alakerroksessa oli hieman homeen hajua.

Plussat: excellent breakfast

Miinukset: reception is closed to early in the evening

Plussat: The stay at Burgblick was extremely enjoyable. The service was what stands out the most as well as the quality of the hotel. There were gummy bears on your pillow when you arrive. The staff was very informative and provided useful information. Breakfast is included in the price for your stay and was really delicious with fresh fruit, bread, pastries, and meats. I highly recommend this hotel.

Plussat: Erittäin hyvä. Aamupala runsas.

Miinukset: Kapeat peitot (mutta lämpimät kuitenkin).

Plussat: Näköala huoneesta nro 30 oli aivan mahtava. Myös aamiainen ylitti kaikki odotukset.

Plussat: Rauhallinen sijainti, hyvät ruokapaikat lähellä (kohtuuhintaisia).

Miinukset: Henkilökunnan pitäisi pukeutumisella erottua asiakkaista.

Plussat: Very nice staff. The towels were very luxurious, the white walls and purple colors made a nice environment.

Miinukset:

Plussat: Nice friendly staff, very designed hotel.

Miinukset:

Plussat: Cleanliness, friendliness of owners, and modern amenities with wonderful breakfast. Location was perfect, walking distance to town.

Miinukset:

Plussat: The location of the hotel is ideal for exploring the Mosel. The room was spacious and clean. The four poster bed was extremely comfortable. Modern clean bathroom. Both Dinner and Breakfast were plentiful and delicious. The staff were accommodating and very helpful.

Miinukset: I do not have anything negative to report for this hotel.

Plussat: Henkilökunta oli mukavaa ja joustavia. Aamiainen oli hyvä ja runsas. Huone oli viihtyisä ja rauhallinen.

Plussat: The staff were fantastic - they were so helpful and friendly. The rooms were exceptionally clean. The restaurant at the hotel was also very good with the staff having great wine knowledge.The hotel was located in a picturesque site.

Miinukset:

Plussat: Lovely welcome ...room very spacious and clean and warm.

Miinukset:

Plussat: The room was bright and cheerful! Breakfast was excellent!

Miinukset:

Plussat: Very warm people! Nice stay, simple rooms, but clean! Price/ Service great!

Miinukset:

Plussat: A very pleasant hotel. Excellent food. Good location

Miinukset:

Plussat: A beautiful property (it was so cool staying at a winery!), quiet location far enough away from the touristy town of Bernkastel, but close enough to quickly get to.

Plussat: The view of the Mosel from the front porch of the old building where breakfast is served.

Miinukset: The hotel rooms are not in the lovely old building that faces the Mosel. Instead, they are in a more modern, separate, structure that is behind the main building. Our room's view of the river was blocked by an overgrown bush and tree. The staff, while polite, never made you feel like they were glad to have you as a guest. They went home at 5:30 pm and if they were there in the morning in the office adjacent to the rooms, they kept their backs to you most of the time. I wouldn't stay there again though I think their location is marvelous though miles from Bernkastel itself.

Plussat: Just a wonderful place with the nicest staff and beautiful soroundings. And our dog was just as welcome as we were.

Miinukset: There was no real air condition, and with 40 degrees C outside you need an AC.

Plussat: Very comfortable room. We liked walking along the river. Lots of great wineries for tastings!

Plussat: Lovely staff. Lots of care taken to meet high level of comfort. Excellent room, lots of space.

Plussat: Everything was great, just what we needed for our break.

Plussat: We had a lovely stay at the winery. Breakfast was very good with a nice variety of options. Our room was very comfortable, clean and quiet. We found all staff members friendly and helpful. We enjoyed a wine tasting with Saskia as well as meeting her father, Raimund. We were able to rent bicycles in town very affordably which added to our trip. You will need to drive or cycle (only a few kilometers) to a neighboring town for dinner as there are very few choices near the winery. All in all, a great place to relax!

Plussat: Todella ystävällinen henkilökunta!

Miinukset: Huoneesta ei maisemanäkymää joelle.

Plussat: Extremely spacious, well appointed, comfortable rooms.

Miinukset: Breakfast could have had both greater variety and quantities.

Plussat: The location was great. Being almost of the river with picturesque villages surrounding it

Miinukset: The owner was not very friendly and breakdowns in service (TV and Internet) were not attended to before we left.

Plussat: spacious, bright room, with Danish influence in design; lovely location along the Mosel river; breakfast was ok, although it could use more variety; very efficient staff; good starting point to visit around (Burg Thurant was a charming and less touristic experience).

Miinukset: pillows; internet access

Plussat: Charming little property with large rooms. Nice breakfast spread. No kettle in room but provided on request. Would stay here again if returning to area.

Miinukset: Internet access, and a self-serve laundry would be nice. No air-conditioning, so may not be appropriate in summer (was fine for October though).

Plussat: The spaciousness and cleanliness of the rooms, the location of the hotel, and the guest services

Plussat: Tilavat, siistit ja valoisat huoneet. Ympäristö romanttinen ja rauhallinen, kuitenkin tarvittavan lähellä keskustaa. Talon henkilökunta on ystävällistä ja huomaavaista.

Miinukset: Lapsille voisi olla jotakin aktivitettia pihapiirissä esimerkiksi keinu tai kiipeilyteline.

Plussat: Erittäin siisti, iso huone, iso kylpyhuone. Mukava henkilökunta, Edullinen ja tasokas viininmaistelu.

Miinukset: Hieman kaukana Bernkastelista ja palveluista: kävellen n. 45 min. Taksilla n. 10 e. Ei internetyhteyksiä.

Plussat: omistaja miellyttävä, auttoi ruokailu/ravintolavalinnoissa, tilasi taksin jne. erinomainen winetasting-tilaisuus

Plussat: Loistava sijainti ja ympäristö, kauniit ja tilavat huoneet, leppoisa ilmapiiri, kaikki toimi, tulisin toistekin

Plussat: Aamiainen oli hyvä. Huone oli erinomainen. Upeaa oli Raimund Prümin, hotelliin liittyvän viinitilan omistajan antama 'prestige'-tasting. Se maksoi 45 euroa, mikä oli mielestämme hyvinkin edullinen hinta. Ei sitä joka päivä pääse maistelemaan satoja euroja maksavia viinejä! Herra Prüm on joviaali viiniammattilainen, jonka kanssa saimme viettää 4 todella opettavaa tuntia. Viinien taso on loistava.

Miinukset: Emäntä olisi voinut ystävällisemmin ottaa meidät vastaan ja samoin tulla sanomaan ystävälliset hyvästit.

Plussat: Everything - the quality of the fittings, the huge bed, the bathroom, the size of the room, the warmth etc etc. And the breakfast was excellent too.

Miinukset:

Plussat: peaceful and very beautiful location, wonderful, big rooms

Miinukset: no