Bernkastel-Kues hotellia

Plussat: every thing was fine , we loved it.

Plussat: Loved everything about our stay. Great value, clean, clean, clean, perfect breakfast. Loved it!!!

Plussat: Lovely landlady, she let me use her garage to park my motorcycle overnight.

Miinukset: Please note that they do not take any credit cards only cash. This caught me out. I had to ride 3 Miles to a cash machine!

Plussat: The room and bathroom looked dated but were perfectly maintained and spotless, so lets call it "retro". Kathi was an extremely good hostess. Breakfast was one of the best we've had.

Miinukset: It's in one of the quieter Mosel towns, with few places to eat and little to do.

Plussat: A very nice and friendly owner.

Plussat: Kathi is a lovely personable lady who would do anything to make her guests welcome and comfortable. She insisted on us using her secure garage which was much appreciated. Room was spacious and full of character. Breakfast was excellent with both a wide choice and freshly cooked eggs etc. This guesthouse is superbly located in the Mosel valley yet provides both character and exceptional value for money

Miinukset: Having to leave after only one night.

Plussat: The breakfast is completely amazing and we had a very comfortable stay. It’s a little bit as if you went to visit a sweet family member who takes care of you and makes you feel at home. Great value for money!

Plussat: lovely host who made us feel very welcome and was most helpful very comfortable room and facilities

Plussat: S.A. Prim makes wonderful rieslings. Complimentary bottle of wine was excellent. Opportunity to purchase more and other wines at good value was great. Breakfast and courtyard/terrace were great.

Miinukset: On the last morning, unfortunately helicopters were spraying vineyards on other side of river, but they were very loud and started early. We were unlucky on that day.

Plussat: Very comfortable, picturesque and quite location just a minutes away from town. Breakfast on the terrace by Mosel river makes your day! Family Prüm, hosts and owners, made our stay just super and tasting of elegant Prüm wines with Raimund was unforgettable, one of the best we ever had.

Plussat: The view of the Mosel from the front porch of the old building where breakfast is served.

Miinukset: The hotel rooms are not in the lovely old building that faces the Mosel. Instead, they are in a more modern, separate, structure that is behind the main building. Our room's view of the river was blocked by an overgrown bush and tree. The staff, while polite, never made you feel like they were glad to have you as a guest. They went home at 5:30 pm and if they were there in the morning in the office adjacent to the rooms, they kept their backs to you most of the time. I wouldn't stay there again though I think their location is marvelous though miles from Bernkastel itself.

Plussat: Being at a quiet individual winery. Having the chance to meet the owner, and or the wine maker.

Miinukset: It is quiet and you are at an individual winery. If that is not what you want, if you want to be in a village. This is not for you

Plussat: Just a wonderful place with the nicest staff and beautiful soroundings. And our dog was just as welcome as we were.

Miinukset: There was no real air condition, and with 40 degrees C outside you need an AC.

Plussat: lovely quiet location family run right at the shore of the Mosel overlooking its spectacular vineyards. Dog had a great time walks on the door step. Shame no decent restaurant in walking distance

Miinukset: shower pressure

Plussat: Great Location, comfortable rooms , good breakfast. Solid wine selection. Friendly staff and owner . Clean and nice place for this money.

Miinukset: A bit lacking air in the room. Pillows would be nice to have more comfortable . We had to ask to change our towels .

Plussat: Lovely staff. Lots of care taken to meet high level of comfort. Excellent room, lots of space.

Plussat: Everything was great, just what we needed for our break.

Plussat: We had a lovely stay at the winery. Breakfast was very good with a nice variety of options. Our room was very comfortable, clean and quiet. We found all staff members friendly and helpful. We enjoyed a wine tasting with Saskia as well as meeting her father, Raimund. We were able to rent bicycles in town very affordably which added to our trip. You will need to drive or cycle (only a few kilometers) to a neighboring town for dinner as there are very few choices near the winery. All in all, a great place to relax!

Plussat: Todella ystävällinen henkilökunta!

Miinukset: Huoneesta ei maisemanäkymää joelle.

Plussat: Extremely spacious, well appointed, comfortable rooms.

Miinukset: Breakfast could have had both greater variety and quantities.

Plussat: The location was great. Being almost of the river with picturesque villages surrounding it

Miinukset: The owner was not very friendly and breakdowns in service (TV and Internet) were not attended to before we left.

Plussat: spacious, bright room, with Danish influence in design; lovely location along the Mosel river; breakfast was ok, although it could use more variety; very efficient staff; good starting point to visit around (Burg Thurant was a charming and less touristic experience).

Miinukset: pillows; internet access

Plussat: Charming little property with large rooms. Nice breakfast spread. No kettle in room but provided on request. Would stay here again if returning to area.

Miinukset: Internet access, and a self-serve laundry would be nice. No air-conditioning, so may not be appropriate in summer (was fine for October though).

Plussat: The spaciousness and cleanliness of the rooms, the location of the hotel, and the guest services

Plussat: Tilavat, siistit ja valoisat huoneet. Ympäristö romanttinen ja rauhallinen, kuitenkin tarvittavan lähellä keskustaa. Talon henkilökunta on ystävällistä ja huomaavaista.

Miinukset: Lapsille voisi olla jotakin aktivitettia pihapiirissä esimerkiksi keinu tai kiipeilyteline.

Plussat: Erittäin siisti, iso huone, iso kylpyhuone. Mukava henkilökunta, Edullinen ja tasokas viininmaistelu.

Miinukset: Hieman kaukana Bernkastelista ja palveluista: kävellen n. 45 min. Taksilla n. 10 e. Ei internetyhteyksiä.

Plussat: omistaja miellyttävä, auttoi ruokailu/ravintolavalinnoissa, tilasi taksin jne. erinomainen winetasting-tilaisuus

Plussat: Loistava sijainti ja ympäristö, kauniit ja tilavat huoneet, leppoisa ilmapiiri, kaikki toimi, tulisin toistekin

Plussat: Aamiainen oli hyvä. Huone oli erinomainen. Upeaa oli Raimund Prümin, hotelliin liittyvän viinitilan omistajan antama 'prestige'-tasting. Se maksoi 45 euroa, mikä oli mielestämme hyvinkin edullinen hinta. Ei sitä joka päivä pääse maistelemaan satoja euroja maksavia viinejä! Herra Prüm on joviaali viiniammattilainen, jonka kanssa saimme viettää 4 todella opettavaa tuntia. Viinien taso on loistava.

Miinukset: Emäntä olisi voinut ystävällisemmin ottaa meidät vastaan ja samoin tulla sanomaan ystävälliset hyvästit.

Plussat: Everything - the quality of the fittings, the huge bed, the bathroom, the size of the room, the warmth etc etc. And the breakfast was excellent too.

Miinukset:

Plussat: peaceful and very beautiful location, wonderful, big rooms

Miinukset: no

Plussat: It was close to the water and staff was friendly.

Miinukset: Rooms were too small for the amount of money we paid. No real air flow and on a noisy side street

Plussat: Characterful building great location

Miinukset: Breakfast was poor

Miinukset: Very warm room and the discount ticket the hotel gave you when checking, that you had to pay 6 Euro for when checking out. It was in fact a city tax.

Plussat: The staff was exceedingly helpful and friendly. They ensured we had all of the information needed. The restaurant was also excellent for dinner and breakfast. The room was comfortable with enough room and we slept well on the bed. The pillows were big and soft. The bathroom was also spacious. We were pleased to see a renovated room with modern style and furniture.

Miinukset: The only thing we did not like was the lack of air conditioning. However, it wasn't really needed with the cooler temperatures. Also, keep in mind that air conditioning is not common in Germany and especially in this region and in this type of hotel. In no way did it make the experience less enjoyable.

Plussat: Nice hotel in the great location and even with elevator. We parked by the river, hotel was 5 mins walk from there, so parking was not an issue. Breakfast was OK, we did not have a chance to try dinner.

Miinukset: The biggest inconvenience - Wi-Fi did not work in the room. I usually have to work in the evenings, so I had to come down to be able to connect to the Internet.

Plussat: Beautiful hotel. Handsome room. Fan in room appreciated greatly.

Miinukset: Being told we had to leave terrace below rooms at 22:00. Hot night to go to our room so soon after dinner.

Plussat: Food great. Staff friendly and helpful. Stay wonderful. Also have lift, so no stairs at least to our room.

Plussat: Extremely unique/historical building added to the charm.

Plussat: Very fine location in the centre of the old town. Very nice internal decoration in the reception and the restaurant. Very friendly staff. The breakfast was delicious.

Miinukset: Everything was very fine except that you have to park on the parking lot near the river (100 m and carry your luggage) and that the stairs are difficult from 4th to 5th floor.

Plussat: Charming old hotel in great location. Generous breakfast.

Miinukset: Whole town was closed down out of season (mid March). Expensive in-house restaurant. Back room facing service lane.

Plussat: Henkilökunta oli todella avuliasta ja hymyilevää

Plussat: Great location, nice clean room with a lovely view of the street

Miinukset: Nothing

Plussat: Great room

Miinukset: No elevator for third flour

Miinukset: The bed was very noisy as the frame was wooden and every time you moved during the night it creaked loudly.

Plussat: Good location and breakfast.

Plussat: Food, location

Miinukset: Stairs a bit tricky, no tea/coffee making facilities

Plussat: The location was perfect, caroark was nearbt, very clean and quiet, perfect!

Plussat: Location and size of room. Very nice staff.

Miinukset: Our bikes and gear became wet in the storage room .

Plussat: The location of the Gästehaus is excellent. Big rooms and big bathroom. Rooms are very clean. Parking was available, although located a couple of 100 meters from the Gästehaus.

Miinukset: No A/C nor a fan in the room. Rooms very basic and no charm at all. Breakfast is way under "normal standard" for Germany. Breakfast bread probably from Aldi or Lidl ? Youghurt selection poor and the "fresh bananas" were brown.

Plussat: Terrific location

Miinukset: Stairs

Miinukset: Room very gloomy, a weird dark lounge area outside bathroom. Random uncomfortable table and chairs in bedroom area. Like staying in a house of someone who had moved out and taken their furniture with them.

Plussat: Very friendly and helpful staff. Excellent Restaurant. Good sized, comfortable and clean rooms, albeit somewhat spartan. Great views of the river.

Plussat: The location with views over the Moselle. The food was very good and the staff were very friendly, efficient and helpful. The bedroom was well fitted out and the bed was very comfortable.

Miinukset: Nothing

Plussat: Henkilökunta oli mukavaa ja joustavia. Aamiainen oli hyvä ja runsas. Huone oli viihtyisä ja rauhallinen.

Plussat: The location of the hotel is ideal for exploring the Mosel. The room was spacious and clean. The four poster bed was extremely comfortable. Modern clean bathroom. Both Dinner and Breakfast were plentiful and delicious. The staff were accommodating and very helpful.

Miinukset: I do not have anything negative to report for this hotel.

Plussat: Sijainti vaikkakin toisella puolen jokea vanhaan keskustaan nähden on oikein hyvä ja rauhallinen. Hotellin omat pysäköintipaikat ovat tässä kylässä erittäin tärkeä ja mukava asia. Vaellusreitit vastarannalle erittäin mukavia.

Plussat: This was a lovely hotel, the rooms have been refurbished and are quite modern. The beds were comfy and we enjoyed the breakfast buffet. We also ate at the hotel restaurant one night and the food was good, typical german dishes. The wine they served was good and location was also great, it a short walk over the river to get to the old town.

Miinukset: Checkin closed early so we managed to arrive late but they were very helpful. A slightly later checkin time would be nice but understand that this probably wouldnt be possible.

Plussat: Easy booking in and out, friendly staff, large spacious room, good variety for breakfast, free parking. Location just across from busy town.

Miinukset: Nothing.

Plussat: Aamiainen oli perustasosta seuraava alaspäin. Kahvi surkea. Hotellin sijainti on hyvä ja takapihalla on hyvät tilat autolle.

Miinukset: Ravintola oli pettymys. Perusruokaan ei oltu saatu makua. Kurpitsakeitto oli liian ohutta ja maku kuin suoraan purkista. Pääruoka saksanhirvipata kuivaa ja mautonta, erillinen salaatti oli nahkeaa ja ui vetisessä kastikkeessa. Oli helppo olla tilaamatta jälkiruokaa. Tarjoilija oli reipas ja nopea, mutta kysyi ärsyttävästi joka suupalan jälkeen - maistuuko ? Kokonaisvaikutelma ruoasta oli kuin märkää pahvia olisi syönyt.

Plussat: Staff are very approachable, kind and friendly. The breakfast was great with plenty of fresh meat,cheese , breads, lots of coffee and various tea's. All in all we had a very pleasant stay.

Plussat: Hotellin siisteys ja aamiainen ovat erinomaisia. Hotellin henkilökunta on erittäin ystävällistä ja palveluhenkistä. Bonuksena vielä hotellilta voi ostaa omistajien tuottamaa viiniä!

Plussat: Wow! What a great place... I’ve stayed in some great hotels over the years and this is right up there with the best. The staff, decor and rooms are excellent. The evening meal served in a lovely courtyard was superb and the locally produced wine is a must. Parking was easy behind the hotel. The breakfast was also excellent with a wide variety of meats, fruit and pastries.

Miinukset: Absolutely nothing!

Plussat: Kaikki oli ok. Erittäin viihtyisä ja todella siisti hotelli. Erittäin asiakasystävällinen henkilökunta.

Miinukset: Puuttuvat asiat ovat ilmastointi ja hissi.

Plussat: Very nice staff, nice room and bathroom. Superb breakfast with nice cheese and meats. Importantly private parking there as everything is within walking distance

Miinukset: Nothing It’s not a complaint but a slight warning. The restaurant is separate from the hotel but we didn’t realise that, so after the meal we went for a walk thinking it went on the room. They were really nice about it though when I paid. Having said that the meal was one of the nicest we had on holiday

Plussat: Very friendly, professional and helpful staff. Quiet location even though close to centre of town. Nice restaurant. Good parking lot.

Plussat: The lady at the reception was very helpful

Miinukset: They don’t provide breakfast before 8 o’clock If traveling to Hahn airport just travel from main Frankfurt city with a bus instead of spending a night in this town as there are no buses to go to Hahn airport only taxis which costs around 90 euros.It also takes hours by train to come to this city

Plussat: I like everything! Excellent location, very friendly people working there, perfect breakfast, clean room, parking facility...

Miinukset: I missed at least some channels on TV speaking other language than German :-) and menu in restaurant also translated at least to English. ...

Plussat: Excellent breakfast, great location, and ample room.

Plussat: The breakfast was wonderful with a lot of delicious options, fresh juice and made to order eggs. The apartment was spacious and had great views.

Miinukset: When we arrived the apartment was all closed up and very hot. The air was not moving and the top floor was so hot we were not able to sleep there so we slept on the floor in the living room. We had to go and get another fan from the office and even then no one slept well due to the heat. It was the hottest day of the year but there was nothing done to accomodate this and we had a very difficult night. When I let the office manager know that he might want to warn the next guests or get them an extra fan he told me it was because I was American. I have actually lived in Germany for 6 years with no air conditioning and travelled extensively to third world countries where there was no aircon. I have never been so disappointed in a place. I imagine at other times of the year it is absolutely a wonderful experience to stay there but not when we did.

Plussat: The hotel has a special breakfast that is very good - lovely meats and make your own muesli among the usual German breakfast treats. Bed and bedding is comfy and the room was quiet. The village is beautiful and a classic Mosel wine village. The restaurant is very good and wine selection s amazing. the owner is engaged in all activities and checked us in. The room in the main building was larger than expected.The hotel is in multiple buildings around town, but all within walking distance of each other. Parking is available but spread around - be sure to check the parking map on the web site before arrival.

Miinukset: No elevator, so be ready for the stairs, which is no problem with normal luggage.

Plussat: Good breakfast

Plussat: Meidän piti olla vain kaksi yötä mutta Hotelli ja varsinkin huone ylitti kaikki odotukset joten jäimme vielä viimeiseksi kolmanneksikin yöksi. Aivan huippu aamupala joka ei todellakaan jätä ketään nälkäiseksi. WiFi toimi hyvin ja henkilökunta oli erittäin palvelualttiita ja ystävällisiä. Bonuksena kellarista löytyy viinibaari ja toistasataa viiniä maisteltavaksi :) Jokilaivoilla oli helppo risteillä Bernkastel Kuesiin ja Traben-Trarbahiin, lisäksi kävelymatkan päästä löytyy Markus Molitorin viinitila, minkä viinit ovat mielestämme Moselin alueen parhaimpia. Viimeisenä iltana nousimme parinsadan metrin päähän viiniviljelmälle ihailemaan viinikäynnösten keskeltä upeaa auringonlaskua.

Miinukset: Etten tajunnut tulla aikaisemmin tänne :) Ei oikeastaan mitään puutetta kun fokus on viinimaailman avartamista, hyvää ruokaa ja upeiat maisemat. Erittäin hyvä paikka aikuiseen makuun.

Plussat: Fabulous place.

Miinukset: Nothing

Plussat: The food was excellent. We had dinner and breakfast and there was a good menu to choose from. The staff were friendly and the room was large as was the bathroom which contained a bath and separate shower.

Miinukset: The view from the balcony was a small side street

Plussat: Amazing hotel in every way.

Plussat: Great breakfast buffer. Wonderful room and bathroom. Very comfortable bed. Lovely beer garden and restaurant even if a little pricey for the area.

Miinukset: Parking is a bit of an issue but was able to use the public parking by the river. Only a 100 m walk from there.

Plussat: Lovely hotel in the middle of a lovely little town. Hotel rooms located in a variety of annexes and our room, with its own patio, was a couple of minutes walk away from the main hotel. Good, secure facilities for bike storage. Amazing spread at breakfast.

Plussat: Everything was fine. Nice rooms, nice hotel, good selection on the breakfast buffet.

Miinukset: One would expect a bit more interest in the guest when checking in. How was your trip? Reason of your visit? Would you like me to book a table in our restaurant?

Plussat: Nice room.. nice location... nice country

Miinukset: Nothing significant

Plussat: Lovely location with great staff.

Miinukset: The river walking area was cluttered with an amusement park.

Plussat: Siisti, hyvä ravintola,, monipuolinen aamiainen , ilmainen parkkipaikka, hyvä Wi-Fi.

Miinukset: -

Plussat: The hotel exceeded our expectations, the location great, very service minded staff, so helpful. The best breakfast I have had in a hotel for a long time. The hotel also runs a restaurant, well worth a visit. I really would recommend this hotel!

Miinukset: Nothing!

Plussat: Very warm welcome when we arrived. Parking places just outside the building. Room was cozy and medium in size. TV in the room with Netflix. Nice toiletries and a rather large bathroom with a good shower. The breakfast was good and they cooked the eggs after order. 10-15 min walk to the town center. All in all a good experience and would reccommend this hotel :)

Miinukset: No aircondition but there was a fan which helped alot. No elevator but they do have some rooms on the ground floor.

Plussat: Family run hotel

Plussat: The staff was wonderful and the food was Great! The hotel is within walking distance the river. Highly recommend them!

Plussat: Nice property, nice people, very good breakfast, clean, tidy and well main

Miinukset: nothing

Plussat: Breakfast was fancy

Miinukset: Far from center

Plussat: Very nice family run hotel located a few hundred meters from the small city center. Really nice restaurant at the hotel with a seating area in the backyard. The style of the hotel is very modern and nice.

Plussat: Quiet location within walking distance of the old town. Excellent facilities and the food (breakfast in the hotel and evening meal at the Ochsen restaurant) was outstanding. Friendly staff. It was our second visit in 12 months and we would book again without hesitation.

Plussat: Wonderful athmosphere through combination of wine-farming with hospitality. Very good breakfast with "self made" little extras.

Miinukset: All likeable

Plussat: No bacon only German sausages

Miinukset: Attitude of management

Plussat: The hotel is modern and clean and the staff very friendly and helpful. There is a pleasant balcony area and coffee, tea and drinks are available on an 'honesty' basis. There is a secure area to keep bicycles. The breakfast was very good. The receptionist was very obliging in allowing us to leave our car at the hotel.

Miinukset: The room was very small and cramped with a fairly ineffective fan so it was very difficult to sleep as the weather was so hot during our stay. The sound insulation between the rooms was also poor - we could hear other people talking and walking around in the rooms next to us. The hotel was difficult to find and is situated at the top of a steep hill and luggage has to be dropped off and cars normally left in the public car park in the town.

Plussat: Erittäin hyvä aamiainen, sijainti loistava.

Miinukset: Huone oli melko pieni, vino sisäkatto pienensi huonetta entisestään.

Plussat: Very nice hotel on the outskirts of town

Miinukset: Poor pillows

Plussat: The rooms were very comfortable and the restaurant was top-quality.

Plussat: Parking, helpful staff, nice breakfast buffet, coffee in room, air conditioning

Miinukset: Location close to busy road, view overlooking football field

Plussat: Ravintola, henkilökunta, vuode.

Miinukset: Kulkuyhteydet kylälle rajalliset. Oma loistava ravintola suljettu alkuviikon.

Plussat: Excellent breakfast and great views of the vineyards opposite.

Miinukset: Put into a room with a broken Air conditioner, was not working when we left. It should have been fix prior to us arriving .

Plussat: Friendly welcome, helpful staff, excellent food, and good parking. Helpful advice by reception staff also provided regarding a Mosel river cruise. Discount offers provided at check-in.

Miinukset: The hotel is located in a nice residential area about a 20 minute walk from the town centre. It wasn't a problem for me, but those with mobility limitations may need to rely on taxis to get to and from the town centre.

Plussat: great buffet breakfast, quiet and clean rooms

Miinukset: on site restaurant was closed the two nights of our stay (Monday and Tuesday) but not a problem as many nice restaurants were within walking distance.

Plussat: Very modern, very clean

Miinukset: Nothing

Plussat: Lovely owners and staff very friendly

Miinukset: Nothing

Plussat: Clean, well located for trip in the Moselle river Nice breakfast

Miinukset: Nothing in particular, all-round pleasant stay

Plussat: Good breakfast, spacious car park

Miinukset: Far from the town, no lift, hotel restaurant not open on Mondays.

Plussat: Nice breakfast, cheap parking €5 for 3 days, location.

Miinukset: No air conditioning. Floor creaked badly. Missing lat in the bed

Plussat: We liked almost everything. Especially our corner room with an excellent view of the festivities plus all the efforts our host Reiner made to get us a parking spot for our car (seemed completely impossible - and was without his help). Thank you again, Reiner!

Plussat: Nothing

Miinukset: The Breakfast was miserable. We had to sit at a table with no comfort right next to the buffet in a very hot corner. It was in a cafe with very bad service and a lusy breakfast with old bread. There was no aircondition in the hotel and the room was so hot, that it wasn' t possible to sleep - It was like an oven. You couldn' t open the window because there was a very traffic road downunder. The refrigerator did not work and there was no electric kettle. The hotel was next to a building ground and the end of the building was under repair. This hotel is without any charm and i will never come back again.

Plussat: We were a group, very great staff. Had a room for 3, but the person to stay in the third bed did not like it and we could easily change it to a double and a single room.

Plussat: I loved everything about this hotel from the lovely owners, location, view, large updated bathroom, and the AMAZING daily breakfast served buffet style. The room was very well thought out and comfortable and even had a balcony overlooking the Mosel. I hope I'll have the opportunity to stay there again.

Plussat: Breakfast was fine. A plus was the fact that the breakfast place also was available in the day for other meals.

Plussat: Loistava sijainti Moselin rannalla. Bernkastel Kues on viihtyisä kaupunki. Näkymät huoneesta mainiot. Idyllinen hotelli.

Plussat: The location is great, you see over the river Mosel. We had balcony in front of our room there we could sit and watch the people go by. The breakfast was very good. We liked everything at this hotel. We will defenetly stay there again.

Plussat: Sijainti.

Miinukset: Ilmastoinnin puute.

Plussat: Lovely room overlooking the Mosel River

Miinukset: Mixed feelings about the staff. Gentleman who booked us in told us to come back in 2 hours an hour after check in and didn’t book us in For breakfast. Lady on duty when we can back saw we were Checked I. And didn’t understand why we had no key she was lovely despite our language difficulties. My guess is the chap who “booked” us I. Was going off duty and could not be bothered. Otherwise lovely stay

Plussat: Wonderful host, awesome view from room, amazing old town, easy parking.

Miinukset: It was very hot in the room, a fan would of been perfect to cool the night air a bit.

Plussat: Great breakfast, evening meal menu varied without being over-loaded, secure bicycle storage, great location next to riverside park.

Plussat: Easy walk to the Christmas Market. Location was good, breakfast was also very good. Room was clean and comfortable. Nice atomshere with the locals for late dessert and drink at the bar.

Plussat: Dinner and Breakfast were great

Miinukset: Smoking in the other room, but did not bother

Plussat: Great view of the river and castle. Nice friendly atmosphere. Good value for money.

Miinukset: Didn’t have fans but it cooled down at night so it wasn’t too hot with baby and dog.

Plussat: Very quiete vicinity. Not far from old city Foot is very good

Plussat: Location was nice and the river view from the balcony in our room.

Miinukset: There was no shutter at the window ( in our room) and the curtains were thin and did not pull together.

Plussat: We liked it all! The room was large and spotless clean, the bed was comfortable, also the bathroom was very nice. We had a delicious dinner at the outdoor terrace.

Plussat: The rooms in the 2nd floor were new and modern. Nice breakfast, and BIG plus for offering gluten free bread. The hotel is situated in a beautiful part of Kues, it's lovely to take a walk into Bernkastel along the riverside. The staff were also very helpful and service minded.

Miinukset: The floors were dirty, and the room we had in the 3rd floor was very dated.

Plussat: Kiva, perinteinen majatalo, hyvä sijainti. Lähellä ihana leipomo, jossa söimme aamiaisen. Koira oli tervetullut, eikä siitä veloitettu erikseen.

Plussat: Comfy, clean rooms, one with the added bonus of a balcony with a great view over the river and the castle. Within easy walking distance from the town and free parking on site. Good choice of food for breakfast and pleasant staff

Miinukset: There was no lift to the upper floor which could prove a problem for some people.

Plussat: The location was great. Easy walk to everywhere. We were on a bike trip and they had secure bike parking nearby. The breakfast was great.

Miinukset: The room was on the small side, but the bathroom was big. The staff was friendly but a bit confused about checking us in, but it was all good in the end.

Plussat: The location was Great. Right in the center of town. The food was good . The staff was very helpful.

Miinukset: The parking situation

Plussat: Location, staff, cleanliness, comfort etc were fantastic!

Plussat: Lovely

Miinukset: Many stairs to our room

Plussat: Viihtyisä ja ystävällinen tunnelma. Erinomainen sijainti. Erinomainen aamiainen. Ystävällinen henkilökunta

Plussat: The meals were wholesome and nicely presented

Miinukset: The room was a bit stuffy

Plussat: perfect location , in the very centrum , nice home type breakfest

Miinukset: airco missing, parking is far from hotel , difficult to find

Plussat: We had a great stay at this cute little place. The owners were very friendly and attentive and the food was superb, especially the breakfasts....so good. Room was spotlessly clean and well appointed. There was a carpark too which was handy.

Miinukset: We didn't realise the reception was closed on Wednesday and no mention on Booking.com....which lots of places are closed on Wednesday in Germany as we found out. Lucky we had a phone as one simple call and the owner arrived and checked us in no problem. Wifi signal was very weak in our room, but we were near the top floor and these places are old with thick walls.

Plussat: Location. Friendly and very helpful staff. Breakfast superb.

Plussat: Everything

Miinukset: Nothing

Plussat: Very nice in the heart of the old town and private parking with a closed gate

Miinukset: No problem for us but there are stairs and no elevator

Plussat: Breakfast was great, I’m a cheese lover. Dinner at cellar restaurant was great.

Miinukset: German style laying naked in the small sauna

Miinukset: Not a 4 star hotel, especially the spa and wellness center (the massagist was gone) are a joke (old, small, dirty, slippery, smell of mold), whole hotel smells of chlorane, not a 4 star breakfast, very rude unacceptable attitude from the wife of the owner! I am not surprised other travellers wrote the same! Very poor value for money. All the negative reviews on booking.com, especially the ones in German, are true and unfortunately I read them too late. After having travelled the whole world this is the first time I write a negative review!

Plussat: Location, staff were helpful, breakfast

Miinukset: Bathroom small, pillows hard, no air- conditioning ( I should have checked I know), stairs with cases to reception

Plussat: Room size. The cellar bar.

Miinukset: A fan in room would have been nice as it can get exceptional hot

Plussat: Clean , parking, beautiful place and view. Facilities are also quiet good . AMAZING BREAKFAST

Miinukset: -

Plussat: The Bierkeller - lovely atmosphere, good food and fabulous staff

Miinukset: We were hoping to be able to park our car securely and requested a space when we booked but they only have 8 spaces and they did not/ could not keep one for us. The other parking is near but it is public.

Plussat: The hotel restaurant served excellent meals and the breakfast in the morning was above average.The bed

Miinukset: I visited this hotel in August and im a typical Amerikaner that’s used to Air conditioning... (I know, shameful, (lol)... I could have definitely used a fan in my room; after I took a cool shower, I was fine.

Plussat: The room was spacious and quiet

Miinukset: The hotel needs an upgrade! The Bathroom was was old and it looked like there was black mold in corners. The furniture and room was not up to todays standard for a four star hotel. We where handed only one key at check in wich we found strange. There was no watm water next morning and we where not told this any time in the evening. So next morning at 6:30 am we found out that it was missing. Warm water is something you expect on a 4 star hotel. When asking the staff they just shook their sholders and said that it had been gone since yesterday evening. They also said that there was no technician on the hotel and they had no 24/7 agreement to call one! This at a 4 star hotel!!! When I asked for a refund or at least a discount the staff became not so friendly. There was no understanding of this failour in delivery. Should you not be excpecting warm water for the shower? After a not so friendly conversation the hotel axcepted to give a discount on 20%. Should you have to argue to get a discount from the hotel when they don't forfill a crusual part of their delivery? This experiance was very poor and this hotel is not worthy their four stars, espessialy when the staff dosen't care about the customer and the customers needs.

Plussat: Great location. Great breakfast.

Miinukset: Nothing

Plussat: The hotel is in the center of the beautiful little town, the staff was very friendly and helpful and the breakfast was delicious.

Miinukset: Going up four flights of steps with suitcases was a little tiring but next time I would ask for a lower floor. We asked to be near our friends which is probably why we were higher up.

Plussat: Location location location

Miinukset: Time trip to 1990's. Also the heavy plastic sheets hidden under sheets... Horrible in high temperatures. Protect your beds with respect to the guests.

Plussat: The people were very welcoming and helpful. The small apartment was very nice for us and in a great location. We enjoyed it very much. Breakfast was very nice too. I would stay there again.

Miinukset: I had trouble understand all of the charges, but after review with the owner I am satisfied that everything was correct.

Plussat: Isot huoneet ja aamiainen hyvä

Miinukset: Hotellin aukiolo epäselvä. Kukaan ei vastannut puhelimeen ja ovet lukossa. Meluisa paikka nukkua (kadun äänet kantautuvat huoneiseen).

Plussat: The staff was most helpfull, good nice breakfast, the rom was very clean and nice.

Miinukset: The clocktower was a bit loud, butt realy no problem

Plussat: Not much

Miinukset: We arrived and the hotel was closed. They told me the lobby closes at 5pm. It’s a hotel. How can they close? I rang the buzzer several times, called the phone # no answer. I went next door and asked if they knew anything about the hotel, they said that they were partners with the ice cream store down the lane. I walked down there and they made a call and eventually got me inside. The wi-fi does not work in the hotel and the password they list in the room had been changed. Even in the restaurant/breakfast room the wi-if does not work. Breakfast was Ok, but not great. We were looking forward to a last time in a few years to spend a night on the Mosel and it was a total disappointment. We stay in a lot of hotels and are usually very happy, but this was a total bust and made the trip very disappointing.

Plussat: Great location, parking, breakfast!

Miinukset: No air conditioning but we opened the windows and we're ok. Just a warning, there is no elevator but we were fine doing stairs.

Plussat: Wonderful hotel in the middle of the city very clean big and comfortable rooms quit because the rooms was situated on the other side of the busy street. I'm happy to recommend this hotel with all my hard!!!

Miinukset: N/A

Plussat: Enjoyed the room food and location

Miinukset: Nothing

Plussat: Henkilökunta otti meidät omikseen heti saavuttuamme. Saimme kaiken sen palvelun mitä tarvitsimmekin. Hotellihan sijaitsee aivan keskellä kaikkea. Kirkon kellojen kumu oli pieni lisäbonus. Hotelli oli pieni, rauhallinen ja hintaansa nähden viihtyisä. Aamiainen oli positiivinen yllätys.

Miinukset: Television voisi päivittää ja suihkujen suuttimet tarkistaa.

Plussat: Bernkastel kues is a beautiful small town and the hotel cannot be better located.

Miinukset: Nearby church bells rang all night on the hour and extra bells at 7am. Not a problem if you sleep well or like bells.