Hotel Am Meer & Spa

When we arrived we were shown to a room overlooking the rear car park and we asked to be moved to a sea view. We were relocated to the side of the hotel with a glimpse of the sea. Dinner that night took hours and the staff were very frustrated that the kitchen was so slow. We would never stay there again.

See above

The breakfast is excellent and stands out of other hotels in this category. Moreover, the SPA area is new and very nice. The hotel has an unbeatable location right at the beachfront which makes this a prime spot. We had dinner in their restaurant which was absolutely fantastic and way above average.

This is a 4-star superior hotel. I felt that the staff is sometimes a bit too casual and is not really willing to go the extra mile. We asked for an ironing board and the staff could not help us. I mean every middle-class business hotel has an ironing board, this 4-star superior should definitely make one appear. You pay 200€ per night (incl. breakfast) and these little things should be the minimum standard. When we checked in and entered the room, the first thing we saw was a message from the hotel which told us that we had payed too much by using booking.com. Although I understand the marketing behind this idea it gives the customer a bad feeling that he payed too much. Moreover, noone asked us if we had enjoyed our stay or if we considered coming back. Apparently, there are not at all interested in acquiring regular customers.