Drury Inn & Suites Birmingham Lakeshore Drive

Location and size of room.

Outdated, monotone staff, give a dirty room, we had to go downstairs to let them know it wasn’t clean then when given new key card I had to ask the room number. It’s one of those places that after you shower you still feel dirty. If I had to stay more than one night, it wouldn’t be here. A couple positives, it’s right off the highway we are traveling, the suite is large enough for our family and the kids enjoyed the small overly chlorinated pool.

Everything is near including highway 20. There is a fantastic dog walk between the hotel and a restaurant. Breakfast is a nice spread

We wanted to upgrade our room to a larger room. The front desk person and the manager via speaker phone said NO because it was booked through booking.com. This seems unreasonable from a customer perspective. A suite was available and we wanted to upgrade. Hello??? The photos of the rooms look better in the pictures.

They had a rude fagott at the front desk.

rude fagot at the front desk