Embassy Suites by Hilton Cincinnati Blue Ash

Food was good. Servers and dining staff were great. That’s about it.

Dirty room needed to be vacuumed. I had to speak to management twice to have my issue addressed. Management genuinely tried, but I got tired of being asked how my stay was and explaining the issues. Upon check out, the front desk innocuously asked me how my stay was. I said that all my issues were already discussed with management, so I’d rather not say. The room was also quite worn. Carpets seem like the need replacing inside the room. The window sill in the room had paint chipping off and rust stains. The bathtub had black discoloring in the grout. The gym equipment had a mix of new and old/worn machines. The water dispenser did not work and there were no wipes for individual use to clean machines. I didn’t bring this up with management during my 3-4 interactions because I was tired to talking to them. Atypical experience for this chain. I think I’m being given extra rewards points, but I still don’t want to book with them again.