Henann Prime Beach Resort

The beach area and pool setting, nicely designed

# 1 Disappointment - After being awoken very Early by crowing roosters for an hour + I asked the front desk for ear plugs and their response was “we don’t do that”, rather than “ let me see what I can do” No effort to assist with such a minor request. There was no follow up. # 2 Disappointment. During our first full day there was no housekeeping Sevice provided.  We informed the reception desk and were told that they would be coming after 10 mins. We went out and when we get back to our room before 10pm the room was still not cleaned. Finally after my second request at 10 pm a stack of towels was dropped off. The next day when I took the time to apprise the front desk supervisor of the situation I was grilled as if I had somehow i was at fault. The supervisor never followed up. # 3 Disappointment BIG TIME! Our second evening I contracted food poisoning as a result of eating sushi from the hotel’s evening buffet. After suffering most of the night and next day my partner informed the food and beverage supervisor, about what happened, and he was in denial rather than acknowledging the facts. He suggested that we should buy Anti- diarrhea tabs at the pharmacy. We requested first aid and medical assistance but were Informed the hotel was not willing to help. After few hours we approached the front desk, who promised a ride to the local Medical clinic but after waiting an excruciating 30 minutes we asked again, with no response We finally resorted to taking a Local tricycle cab to the doctors. I spent the next 6 hours being treated at the clinic with an IV for dehydration and Vit B and antibotics for bacterial infection. The net result waisting three of our precious vacation days in a recovery mode and THERE WAS NO FOLLOW UP OR EVEN A SHRED OF INTEREST about my wellbeing. Finally as a result of my insistence the guest service manager showed up to my room and while he empathetically listened,**offered to send food. And sent fruits** The net result he deducted the c