Jerusalem hotellia

Plussat: The Leonardo Plaza is our first choice when we're in Jerusalem. The service you receive is truly wonderful, from Ronit, the Relations Manager to Samir, the most amazing coffee waiter in the city, we always look forward to staying here as you are treated as a valuable guest. The location is perfect, the rooms wonderful and the breakfast is simply amazing. What more could you ask for? Total 5 stars!! We are already planning our next visit in 2020!!

Miinukset: Taking my car out from the car park - there were problems. Even when you gave me a card from the desk – sometimes it didn’t work and I had to walk back into the building and out again etc.

Plussat: They were absolutely fantastic. Every part of my stay

Plussat: Excellent location to old Jerusalem, Jaffa gate, to restaurants, shopping centre. Big room overlooking the city. Fantastic breakfast!

Plussat: Great location, lovely pool and nice breakfast. Gym was well equipped. The front desk staff and manager were very friendly.

Miinukset: The facilities are a little outdated. The concierge was also not super helpful with getting us a taxi when we checked out but not a big deal.

Plussat: Good location and good service

Plussat: The hospitality manager is awesome Some small teething problems She sorted everything and gave us an amazing time in Jerusalem

Miinukset: All good

Plussat: The breakfast was very good and location great and the front of house staff were fantastic.

Plussat: Everything was perfect from the food to the room especially ronit the manager made sure everything was perfect this is not my first and not my last stay here

Plussat: Great location. Walking distance to Old City. Room was good size and we received water bottles every day.

Plussat: Es limpio , bien ubicado, en la recepción ody muy colaborador, muy cerca de la ciudad vieja

Miinukset: Todo bien

Plussat: Friendliness and helpfulness of breakfast staff

Plussat: The decor is amazing and a very good breakfast and right in the center of Jerusalem.

Miinukset: This is not kind of a hotel with a poll or a luxurious spa. The view from our room was to a garbage yard / pub and the next morning was a horrible sewerage smell after we complained a couple of times they moved us to a suite. That was our wedding night.

Plussat: The property was in a great location- very close to the old town. The room was beautifully decorated. Very comfortable beds and pillows. Amazing showers stocked with Ahava products- huge bonus. Great products.

Plussat: This is a beautiful hotel in an elegant old building that was completely redone to creat the hotel. Courteous and helpful staff. Concierge services were excellent. Rooms are large and well furnished. Ten minute walk to the Jaffa Gate of the old city. Breakfast was included and was excellent.

Miinukset: I-PAD provided in the room for hotel services never worked, even with repeated calls and IT requests.

Plussat: The design and artictexure was magnificent.

Miinukset: Would like to see more deversity with different cultures

Plussat: Amazing hotel located in the heart of Jerusalem, very quiet beautiful street, 5 minutes walk from majority of historical places, magnificent building, very comfortable rooms, helpful staff and excellent food - breakfasts were delicious and food selection one of the best we ever saw in 5 stars hotels!

Miinukset: Lack of spa and gym (gym room was very small). Surprisingly few days before our arrival we received a standard welcome mail from the hotel management with the description of hotel facilities including spa - and spa has never been opened! They told us when we arrived that the spa and swimming pool is still under construction. We were slightly disappointed but telling the truth Jerusalem has so much to offer so the lack of spa and swimming pool was not a big problem.

Plussat: Beautiful Rooms. Fabulous hotel. Wonderful stay. The two “doorman” are exceptionally good and smart and helpful and cheerful. Spacious comfortable rooms. Good bar (should have more choices of “fever-tree” though - I do not have any connection with “fever-tree”). The hotel was packed over the holiday period, but the staff were just superb.

Miinukset: Only marked down as the gym and roof-top swimming pool were closed. I wish we had known before booking. However, I would very happily stay again.

Plussat: Elegant hotel

Miinukset: Housekeeping staff a bit instrusive and would show up every night when we arrive and try to push extra towels and chocolates even if the room has been turned down. He was obviously waiting for a tip.

Plussat: Spacious room. Attentive service. Brand new facilities. Comfy bed and good quality linen. Pick up service at the airport. Great location - ancient city is close by so does the shopping centre.

Miinukset: Strange view from the balcony - actually no view. Empty minibar. A bit crowded restaurant for breakfast.

Plussat: There was a staff who’s name George who is a door man was so helpful. He is very kind and beautiful smile all the time. All other staff are very friendly too.

Miinukset: This property is very clean and new but it is not lively and happening because the atmosphere is crowded by ultra orthodox and sometimes you feel uncomfortable. Also there is no pool or spa is there.

Plussat: Location

Miinukset: To pay for parking

Plussat: Beautiful,clean and nice area.

Miinukset: Can’t say anything negative!

Plussat: Everything

Miinukset: Reception

Plussat: Great old time luxury. Great bathroom too, with separate water closet, walk in shower stall, separate bath tub and tv in the mirror.

Plussat: A very very nice hotel with comfortable and clean rooms. A wonderful swimming-pool. And an amazing view on the Old City.

Miinukset: Nothing to complain.

Plussat: Everything - high end, high class

Miinukset: Nothing at all

Plussat: Location was superb walking distance to all the main attractions of Jerusalem. Very nice breakfast

Miinukset: The hotel is starting to look its age and needs some upgrading.

Plussat: Personal and services are at a high level.

Miinukset: The hotel, although it is the best hotel in the country, has very old equipment and small rooms.

Plussat: the service and the kindness of all the entire staff. Very polite efficience and quick the quality of the food the cleanness of the room

Plussat: history

Miinukset: elevator

Plussat: Wonderful location. Easy walk to Jaffa Gate, shopping, restaurants. Upscale area. Great service. Beautiful pool. The breakfast buffet is lavish and included. Meals at the other indoor-outdoor restaurant were very good. Excellent service. No complaints.

Miinukset: Expensive.

Plussat: A beautiful hotel in full view of the walls of the old city of Jerusalem, and with a magnificient garden, pool and terrace. We had a room with a view of the garden and a terrace, it was fantastic; the terrace was huge. Looking at the sunset on Jerusalem, from our terrace, overlooking the gardens, was just superb.

Miinukset: Staff was nice but some surprising (repeated) mistakes. - We ordered a drink in the room, the person on the phone wasn't understanding english too well, and the staff had to come 3 times before we got the right drink. - We asked for a room with twin beds, confirmed it at check in, and when we got in the room, we had king beds. - The person who brought us to our room told us he would fix it immediately; 2 hours later, we had to call to get it fixed. - Etc. Nothing serious, staff was very nice, but the repeated nature of the mistakes suggests some organizational issues.

Plussat: Everything

Plussat: Location to shopping, old city, and shuke was great.

Miinukset: The only issue we had upon check in was getting the air conditioning working. Our host was extremely responsive in resolving the issue.

Plussat: The hosts were very quick to answer any questions we had prior to arriving. The apartment is a fantastic size and can truly sleep 9 people.

Miinukset: I thought the apartment could have been cleaner, particularly the kitchen, and the balcony areas

Plussat: the rooms were very lovely

Miinukset: the restaurant in the hotel had very basic menu and the food was below average.

Plussat: Loved the smell as you enter the hotel Best schnitzel ever

Plussat: Beautiful facility, fantastic view and rooftop pool that has one of the best views in the world.

Miinukset: Saturday check in time is 6PM , not clear at booking. Parking is not included and there is no mention of it anywhere. The place is not clean enough. Food on Saturday sucks, like in all kosher hotels...

Plussat: Beds where great everything was amazing

Miinukset: It was a little stuffy in the room even though I put ac and full blast it wasn’t so cold a felt a little stuffy

Plussat: Breakfast was amazing

Miinukset: Customer service

Plussat: Breakfast was delicious. The beds were extremely comfortable.

Plussat: This hotel is paradise! The view, the staff, the pool, the beds, the atmosphere. Amazing!

Miinukset: Absolutely nothing!

Plussat: The bed was extra comfy but the meal after they Yom Kippour fast didn’t meet my expectations

Miinukset: I didn’t like that at the front desk were not accommodating when I said that the price for the single room was too high I paid 150$ more than what I paid last year same period and I had a upgrade from being a regular client of the Isrotel. Chain and also owner of Digitalfoodnetwork youtub and Cuisineculture.tv

Plussat: All in all an awesome place!

Plussat: Everything was amazing. Best service and accomodations ever.

Miinukset: The Shabbat elevator was a bit annoying. Long waiting times.

Plussat: Staff Concierge Location Quality of the hotel Lobby pizza

Miinukset: Breakfast room very very noisy Breakfast room wasn’t too clean

Miinukset: Hotellin kahviossa nautin kaksi kertaa hyvän keittolounaan. Kaksi muuta ateriaa kahviossa eivät vastanneet lainkaan hinta-laatu-odotuksia.

Plussat: Location,staff,cleanliness

Miinukset: Small problems with door key(didn't open door)

Plussat: Location is great, close to the train, whenever we approached a stuff member in person it was good and very responsive.

Miinukset: No response over the phone; floor was a bit sticky;

Plussat: Convenient location.

Miinukset: Outrageously rude and ignorant staff. We have stayed in many hotels around the world, and in Israel, and I can honestly say that I have never encountered hotel staff who are as rude and generally unhelpful as those we encountered this week at the Leonardo Hotel Jerusalem. The consistently belligerent attitude we experienced among most (not all) of your staff was staggering and appalling. They made us feel as if anything we asked (e.g, a drink from the bar, a bowl of nuts, looking after our luggage after checking out) was an enormous inconvenience. Sometimes, our requests were completely ignored. When we did get a response, staff made us feel like they were doing us a huge favour and that our request was a great inconvenience to them. In summary, your rude, lazy staff ruined our stay. Needless to say, we will never be staying at the Leonardo Hotel Jerusalem again, and frankly, I do not understand how they manage to stay in business. A hideous experience.

Plussat: The pool was nice, it wasn’t big but it was a good size.

Miinukset: The room they put me at first was in a room with no AC and the WiFi wasn’t working in that room and there was stain on the bed, it took then almost 2 hours to finally get someone to come check everything out after complaining 3 times. The person at the front desk was annoyed with me for complaining. The finally sent someone to check everything out, I let it cool off for about 2 hours and went down again to complain and they finally moved me into a new room. The room they put me was okay and the bed was very uncomfortable. Also I didn’t like the breakfast except for the pancakes.

Plussat: Nothing

Miinukset: Everything

Plussat: Easy and fast checkin, the room was clean and tidy including a welcome cookies and wine (we had a birthday), free parking, breakfast was great! Location is bit far from the city center but taxis and city metro just outside the hotel. The stuff are super nice and helpful.

Plussat: Very good location, 10 min walk to Damascus Gate. We were upgraded to a room with a balcony, which was very confortable and had a wonderful view, although the balcony is too small for 3 people. Varied and rich breakfast and welcoming staff. We took a 3 hour trip to the Dead Sea, with the hotel’s driver, Amer, and it was a very nice and confortable ride

Miinukset: A bit dated hotel, cleaning service could have been better. The second day I found my pijama thrown on the desk, dirty coffee mugs and no refill for the coffee in the room. At a 300 $ a night room, this is inacceptabile. Food and beverages at the bar overpriced, compared to other restaurants and hotels in the area. (We stayed an extra night at a different hotel). Although they say you can make international calls from the room, it was not possible throughout our entire stay, despite the fact that we reported the problem from the day we arrived

Plussat: Loistava sijainti ja erinomainen aamupala. Huone siisti ja ei mitään valittamista.

Plussat: We asked for a room with two separate mattresses they put a mattress on the floor . Discusting... the air conditioning didn’t work

Miinukset: Food was not fresh I’m really disappointed We asked for a room with two separate mattresses they put a mattress on the floor . Discusting... the air conditioning didn’t work

Plussat: The location was about the only thing going for this place.

Miinukset: Cleanliness. We found BED BUGS! My husband was literally bitten 90+ times. Needless to say, we cut our stay short and left the hotel! Never again!

Plussat: The rooms were very comfortable as well as the beds. The breakfast was excellent as well.

Miinukset: Thinking the hours of the pool and fitness center could be extended.

Plussat: Everything was amazing, we make great time!

Plussat: A beautiful serene hotel in the midst the crowds of Jerusalem Jaffa gate area. Very comfortable and large rooms with modern bathroom suites. Friendly and attentive staff but the food servers both at breakfast and roof top restaurant need more training.

Plussat: Restaurant was good. Location good.

Miinukset: Room is very small and uncomfortable. Bed uncomfortable. Bathroom so small it's complicated to put toiletries.

Plussat: Lemonade at lounge. It is very tasty!

Miinukset: Missing ham and sausages at breakfast.

Plussat: Everything was good and clean

Miinukset: The design and stuff

Plussat: - Staff are helpful, professional and friendly. - Rooms are in immaculate conditions - Rooftop Restaurant serves high quality food and beverages in an amazing location

Miinukset: Nothing to report

Plussat: Beautifully designed, very comfortable room. Impressive breakfast buffet. Right in the center practically next to the old city. Highly recommended for the ultimate Jerusalem experience.

Plussat: Everything

Miinukset: Nothing

Plussat: Location

Miinukset: Furniture esp in dining room a bit tired.Needs revamp

Plussat: Awesome breakfast. Central location and easily accessible of old city

Miinukset: Nothing

Plussat: Hosts team is pleasant and professional

Miinukset: Not to the standards of Leading Hotel of the World Rooftoop privatized 2 nights in a row, no outside bar. Very noisy rooms ( rooms interconnection doors not to standart, room door ) , breakfast terrasse dirty, no proper shading, lots of staff but very few engaged toward customers

Plussat: Great breakfast. Clean rooms. Comfy beds.

Plussat: Location is one block from Jaffa St. Very good. Breakfast has a lot of options. Staff was very friendly and helpful. Beds are very comfortable. Rooms are nice size. Licorice to welcome you.

Miinukset: They could use some lint rollers for the velvet bed boards and light covers. I didn't like the hotel smell. It's a specific smell that hotels use but this one is not pleasant in my opinion :)

Plussat: The manager and staff went out of their way to make us feel special.

Miinukset: Wish they had a shabbos meal

Plussat: Very clean facilities & friendly staff

Plussat: Location, near everything

Miinukset: It was not clean. Once we arrived in the afternoon to find that the only thing they made was the bed. They tossed our things on top and did the minimum necessary.

Plussat: Staff were all very friendly and gives very good guidance or info to the shops/places of interests. I enjoyed their coffee lounge in the basement, has nice chocolate cookies, some oranges, free tea and coffee. A consolation because I dont like the breakfast buffet - which is mainly local fare, but if you love those humus, etc. it's ok, worth paying for it. I was happy just having some free coffee and cookies at the basement. You can buy fresh fruits from the nearby shops/Mahane Yehuda market. Plenty of eateries near by, even a very good vegan Cafe just 3 minutes walk out, which the hotel recommended to me. Was fantastic. I like the location, close the bus/ tram line along Jeffa St (Yafo St), to go to the Jerusalem Central Bus/Train Station to get to Tel Aviv. Very clean in general, everywhere in this hotel, even a little gym is well equipped, with cute bedroom slippers and bath robes. TV has international channels, CNN, BBC, Fox Business News. Just perfect. Thanks to Mr Sufian, Lior, etc. And at least, they are happy to provide you bottled water, if you ask for, each day. Otherwise, supermarket is nearby.

Miinukset: The room air conditioner kept turning off by itself every 1 hour in my first day. Then after much back and forth with the technician who don't speak English , luckily its fixed by end of night, so I had nice cool air throughout the stay. Ok there is no nice views to expect in this hotel. And it's mostly facing construction sites/grounds or backyard of buildings. it's abit noisy at some parts of the day due to construction going on around nearby neighbourhood of the hotel, but only short while. At least it's very quiet at night, and windows block out the sounds. Only thing I was abit disappointed, my first day, the bed linens aren't that clean. The poor Housekeeping Manager has to change them by herself as her staff are all on holiday on Sabbath. She did not seem to know how to do these tasks (putting a small pillow case over a big Pillow, and squeezing it to fit. lol - so hilarious)... but at least she tried her best, my respect to her, while I helped her abit to arrange the linens.

Plussat: The staff were great, especially the restaurant manager! They have great breakfast buffet, the rooms are well equipped and comfortable! The location was super and convenient to the old city. The location is close to the mamilla area for restaurants and shopping.

Miinukset: The shower leaked and the grout needed to be scrubbed, water was getting out under the tile into the bathroom by the toilet. They need to seal it. We would put a towel there to catch the water. The shower and hot water were great though!

Plussat: The staff does not respond to customer requests well. They charged us for a breakfast that we did not want and could not give an explanation for why our nightly rate changed. Also, they did not refill the towels, wine glasses or coffee in our room. We asked three times for wine glasses and they did not give it to us.

Plussat: The hotel is situated in a very nice area, clise to all interesing places

Miinukset: The hotel was not very clean

Plussat: Great property!

Plussat: They took care of us and made us feel really special as we celebrated our 10th anniversary

Miinukset: Bed was comfortable, but the mattress was low in the bed frame so we hit our legs on wood when we sat down on the bed. Sorry, but that was the only thing I'd change and I feel petty for mentioning it.

Plussat: Beautiful historic property with large, comfortable rooms and a courtyard dining area that is full of character. It’s in a quiet Arab area of the city and the staff speak Arabic not Hebrew, although good English is spoken and some other languages. Breakfast is excellent, although it’s not kosher. Strong recommendation for the Sarwa Street Kitchen a few yards down the street, where I only had a tea but was plied with amazing books from the massive collection that lines the walls and covers the tables…

Miinukset: Nothing, although if you are looking for the typical Israeli/Hebrew/kosher experience then this is probably not the best place for you…

Plussat: Loved the place Great breakfast in the garden in am . Very very helpful staff

Plussat: exceptional staff (especially Diana on the desk) making your stay a great experience. The hotel is beautiful and the food is also a very high standard. The pool area is beautiful and spotlessly clean. All areas of the hotel are very well maintained . The concierges also are super helpful , it was a great stay and I would highly recommend. The rooms are spacious and excellent and comfortable beds/linen and lovely bath products

Miinukset: only slight downer was being woken up by the call to prayer at 4.45am ! just be aware

Plussat: The gardens and pool are beautiful, a lovely oasis. Our room was lovely. A large room with a high ceiling and a good bathroom.

Miinukset: I asked,twice for some chocolates to be in our room for our arrival as it was my daughters birthday. They never appeared. The food for lunch and dinner were very good. The breakfast was extremely disappointing. The service was very very slow at all meal times. I asked 4 times for a glass of wine, the restaurant wasn’t busy at the time.

Plussat: An excellent staff made our stay particularly nice. We made a couple unusual requests and the professional staff at the American Colony stepped up without hesitation to provide for our needs. We hesitated before booking in this location but found it to be very welcoming and comfortable. The breakfast provided was also fantastic and diverse even by Israeli big breakfast standards. Our only less than stellar comment is that the selection of books and literature in the gift/book shop is very one sided and partisan. This shouldn't have been totally surprising but given the excellence and absence of political statements everywhere else it became noticeable. A great hotel.

Plussat: Beautiful place! Great service, great food, so calm and peaceful.

Plussat: Location is prime (near old city), good picturesque restaurant (Arabesque) and summer bar, nice pool, good choice of TV channels. Good staff albeit sometimes appearing a bit inexperienced.

Miinukset: Tapware difficult to moderate (hot/cold, quantity/flow of water), towels not so plush, amenities in the bathroom subpar (smell [like disinfectant], wrapping soulless), business center not open 24/7 as indicated without explicitely having to ask, pool opening hours (only until 18.00).

Plussat: The service is excellent and each and every person working there makes every effort to make sure you have everything you need and are comfortable at all times. I won’t stay at any other place when I visit Jerusalem again.

Plussat: It is an oasis of calm and excellent service very near the Old City. The food is good, particularly the breakfast. The staff could not be more attentive and charming. The building itself is magical and the pool divine. I really didn’t want to leave.

Miinukset: Nothing.

Plussat: The setting is quiet and in a typical Colonial style, which is good and not so good as it takes a decisive management what to keep and what to let go of as it might be completely outdated, which is a keyword with this property. So outdated. There is a sense of an oasis of peace when you come back from the buzzling old town. This is nice. The restaurant is excellent yet also pricey. Pool atmosphere is lovely after an exhausting tour yet why is it not open before 9am and not after 6pm?

Miinukset: Haydays are long over. The place needs a serious make-over as it certainly does not have Leading Hotels Standard under any circumstance. So, value for money is way off.not at all a 5-star, rather 3-Stars as it is. The property apparently still lives off its good-old-days reputation which also the staff reflect. There is anything between „anxious to do the wrong thing“ and actually not being properly trained for the job, to outright arrogant. Some, including the Restaurant Manager are truly misbehaved as in „not knowing what appropriate behavior is in such a place“ but I dare say, also elsewhere. He at his mobile all the time, careless to detail, inattentive in general. And there is also very attentive and friendly staff too, including the Hotel Manager, once being confronted with the absurdity that guests are awoken by brutal construction power-drill sounds at 7am (!) two consecutive days. „An emergency“ .... really? You must be joking. Other reviewers mention ongoing construction the same year. This being said, there was effort to make the absurdity up, yet this can simply not be remedied at almost 400€ a night. This is unacceptable. On to the fact, that floors, walls, amenities all seem 100 years old. Really, and this is anything but in a charming state, plus cleanliness is not a forte either.

Plussat: Comfortable room. Beautiful gardens. Lovely, friendly staff.

Miinukset: No mirror by the dressing table.

Plussat: This hotel is a boutique hotel. In the middle of the main street of Jerusalem. Kind staff, very nice atmosphere, hip and young Would recommend to fo there and stay at least 1 night

Plussat: Great location in the heart of old Jerusalem. Had a great breakfast in the morning and happy hour each day.

Miinukset: This is on a pedestrian street so if you have lots of luggage, they will come pick you up in a golf cart.

Plussat: The breakfast was amazing, the staff is incredible and the hotel was very comfortable

Miinukset: It could be a little loud at night because it they said it very centralized location

Plussat: Henkilökunta, sijainti, ilmapiiri

Miinukset: Kylpyhuone

Plussat: Very friendly and charming staff, nice place, excellent breakfast, and a hotel with art works on its walls that are qualitative which is really exceptional

Miinukset: The area is one with restaurants and bars and occasionally a loud music performance on the street. Ask for a room away from the front.

Plussat: Staff—especially front desk Very clean

Miinukset: Breakfast Room was small and was able to hear from adjoining rooms and from room above. Bathroom small. Access to tub would be difficult for anyone who is elderly or who has any difficulty in mobility.

Plussat: The location was excellent and breakfast was decent.

Miinukset: On our first night we noticed that our bedsheets were dirty and have multiple tears in the linen. We advised reception whereby a staff member turned up at our door and just gave us a sheet (which also has a number of tears). There was no offer to make up the bed or inspect the problem. We followed up with staff the following morning whereby they replaced the linen but didn’t seem too concerned by this. We also had issues with ‘new towels’ which were dirty. There were two gentlemen who worked on night shift who would spend the majority of their shifts outside smoking - this is fine I guess but if you needed something they acted like it was such a chore to help you. This wasn’t very pleasant. The staff during the day were far better! The rooms were extremely small and there was no where to store your luggage.

Plussat: Cofe, tea, some cakes and nuts are free in lobby. Some free wine is also available.

Plussat: Very good breakfast. Hotel very clean & comfortable. Great location

Miinukset: Rooms & bathroom are small

Plussat: Staff was amazing

Plussat: Breakfast and Happy Hour were wonderful! Great food selection, items were always replenished, staff maintained cleanliness on the buffet tables. Front desk staff was so helpful, friendly, and caring, especially, Eyal, Noam, and Simcha.

Miinukset: On several days we didn't receive washcloths, bath mat, and/or hand towels. Requested additional hangers, which did not come.

Plussat: Everything. Location was perfect. Staff were all amazing. Breakfast was excellent.

Miinukset: Nothing

Plussat: Highly recommend, well located, very helpful and friendly staff. Great local tips and tours offered by the hotel, some free / cheap, with the coolest and most fashion guide I've ever met, Shahar.

Plussat: Post Hostel is an excellent place! - great design, great people, great atmosphere, great location, - very close to the old city - very helpful staff, breakfast included - free guided tours! every Friday there is a free 2 hour tour to the Western Wall, higly recommended - private bathrooms, chill room with bilard, music, terrace - very good price to overall guality and location - very good quality of rooms (solid doors to the room, clean and very nice bathroom with closed shower and Grohe bath armature) - I'm sure this is the best place you can choose to stay in Jerusalem!

Miinukset: First two nights we stayed in a cheaper room with two separate beds and a view to the coutyard of the building where air conditioners are located and they are pretty noisy. Also A/C in that particular room when on was also a little bit to noisy.

Plussat: Breakfast

Miinukset: Bathroom is a bit small.

Plussat: Excellent hostel walking distance to old city Jaffa gate and to Kaffa street where there are lots of restaurants and stops. Bar at this location, pizza available at night , great outside terrace, very clean, great staff, live music, quiet clean rooms (could use some hooks to hang things up), comfortable beds, great breakfast

Miinukset: more hooks and or shelves in rooms to store things

Plussat: Very nice tour around the old city with Shahar! :)

Plussat: Verhot vuoteitten ympärillä hyvät. Hyvä ystävällinen ilmapiiri. Siisteys hyvä.

Miinukset: Yhteiskeittiön varustus, kattilat ja pannut terveydelle vaarallisesti naarmuuntuneet. Juoma-astiat puuttuivat. Keittiön siisteyden ylläpitämiseksi pitäisi keksiä jotakin.

Plussat: Location perfect (tramway next to the house), nice terrace, staff very helpful, wifi good

Miinukset: we had to leave at 7 so we couldn´t enjoy breakfast

Plussat: very good great location, lots of great restaurants and bars around the hostel

Plussat: Hyvä hintaan nähden. Siisti

Miinukset: Aamiaisella ei mehua eikä kunnollista kahvia

Plussat: It was clean, and the room was ready early

Miinukset: The tour we booked was cancelled . The room was too small and the beds too hard and small.

Plussat: The hostel is very centrally located, you can reach all important sights in a few minutes. The room was big enough, the breakfast was fresh every day and was totally enough. The best was the roof terrace and the very friendly staff. Most of all, Shaha the friendly barman and Tourgide did a great Job . Generally you can recommend all tours offered in the hostel, Ryan and Shaha make really informative and consistently great tours of the old city of Jerusalem. Thank you very much, Yvonne & Marcel

Plussat: The place is different, hip and very stylish. Small rooms but functional. Location is brilliant and staff are friendly especially Ahmed who helped us sort out transport. Decent breakfast too.

Miinukset: Nothing

Plussat: Location and staff are really good ! The Conciergerie is really helpful: we asked for a transportation from Eilat to their hotel and they reply immediately with a quotation and some alternative by bus. And it was really easy and much cheaper. So thanks to the staff !

Miinukset: The value for money is really bad when you stay in the hotel. It’s really noisy if you stay in a room with the Patio view : breakfast and dinner served in the terrace under your window ! And unfortunately the sound proof is really bad. We said it was our honeymoon and we wanted a quiet room but the man in reception didn’t evaluate the quietness the same way ! No misunderstanding: it’s a really nice hotel ! But a bit expensive if you want a 5 stars service !

Plussat: Amazing Friday night Shabbat dinner, attentive staff. Well appointed rooms, but slightly on the small side.

Miinukset: Loved all.

Plussat: This hotel is very pretty and clean. Staff was very accommodating as we arrived early for check in. They got us a room in no time. Food was good and staff was wonderful.

Plussat: The breakfast The lobby The pool

Miinukset: The rooms are a bit outdated for their price and charging extra for a balcony with a view to the pool Also the mini bar was empty There’s no coffee machine in the room which is pretty much standard nowadays , especially for this price

Plussat: The hotel has been refurbished and the pool area is extended and really lovely

Plussat: staff were friendly Rooms clean

Miinukset: Would never stay in a Friday night or Saturday. The noise from the kids running up and down the corridors and shouting made it impossible to relax in ones room

Plussat: Great hotel with a nice big pool, lot's of sun beds, great spacious room and bathroom and friendly reception

Miinukset: Two very tiny details; Day 2 empty bottles and used glasses wasn't removed and toilet seat was up! At this kind of hotel that's just not good enough.

Plussat: All of it.

Plussat: Great location, helpful staff

Plussat: Excellent breakfast. Clean.

Plussat: Great location , clean .

Miinukset: Small pool

Plussat: Bed was great and suite was perfect for a mother and daughter traveling together. At night, the room was quiet. Judy Melzer went out of her way to make our stay wonderful.

Miinukset: My only complaint is that one of the little shakshukas at breakfast was undercooked. Everything else was yummy and the coffee was perfectly hot.

Plussat: Lobby was beautiful, great swimming pool/workout area.

Miinukset: Times pool was open was a bit too late. Sheets could have been of higher quality.

Plussat: The breakfast was excellent. nice view of the city from the covered terrace. Great location for shopping, restaurant and about 10 min. walk to the old city. The swimming pool was refreshing after a long day.

Plussat: The staff was so friendly and was anxious to make you feel comfortable The spa was amazing and pool and work out area very unusual for Israel!

Plussat: Location. Breakfast

Plussat: Very central location. Very friendly staff.

Plussat: When we arrive in the early hours of the morning, Of 8/29z the gentleman by the name of Murad took care of us and was very patient and helpful.

Miinukset: Helpful tips: Put more hooks in the bathroom for hanging towels etc.

Plussat: Location was perfect! Staff was excellent!

Plussat: The staff, the location, the food, the room were simply perfect! We celebrated Rosh Hashanah at the hotel and could not have asked for more. Really fantastic!

Miinukset: Not able to park my car near the hotel.

Plussat: The stuff are very kind and helpful, the room was great and super clean, the breakfast was amazing. I would definitely come back.

Miinukset: Nothing. It’s a great hotel.

Plussat: All was perfect Perfect situation Perfect food Perfect people Perfect room Love this hotel!!!!

Plussat: The helpfulness of the Deputy Manager.

Miinukset: The breakfast was very poor, especially given the price you have to pay. Lack of choice and lack of serving utensils, which you would not expect from a 5 star hotel.

Plussat: Loved every thing about it. The room. The Location the servies the price all amazing. Loved it.

Miinukset: There is no parking. And the breakfast only till 10.would love if They had it till 11.but other then that perfect hotel.

Plussat: The breakfast was terrific. The happy hour was very nice as well.

Miinukset: The first floor rooms getting a bit outside noise at nigth.

Plussat: Rooms were bright

Miinukset: No clean towel change

Plussat: The staff, from the general manager down, everyone made you feel very welcome.

Miinukset: not one complaint

Plussat: Location was excellent. Short walk to the old city, cafes, shops & museums. Breakfast buffet was amazing

Plussat: location is near a very commercial area which has malls, restaurants, shops in walking distance. Very spacious and artsy lobby and super friendly reception staffs. Happy hour between 5-7 pm is pretty good!

Miinukset: Room is a bit smaller than expected.

Plussat: Harmony hotel offers great service and we will definitely recommend staying there. Very good location - close to Jaffa street and short walking distance from old Citi. Rooms were clean and comfortable, delicious breakfast and happy hour buffet, and most importantly- very kind and professional staff who was always ready to help, especially thanks to guys helping us drive in and out of the garage:)

Plussat: Henkilökunta ystävällistä-ihana aamiainen-ihana happy hour!

Miinukset: Siivous-vessapaperi-ja vesitäydennykset-siivouksen taso

Plussat: Breakfast Spacious rooms Good location

Miinukset: A bit expensive but like many places in Jerusalem

Plussat: Room was very large. Lobby charming and homey. Lounge beautiful as was balcony bedside the lounge.

Miinukset: The room was clean and comfortable and large--but not aesthetically pleasing.

Plussat: Very nice hotel. awsome location - walking distance from the old city, the "Machne Yehuda" Market and much more. Lobby stuff was friendly, although I would expect some more help on tourinst attractons around. Breakfast was very good - way beyond my expectations from a small "boutique" hotel :) Parking was free which is one of the reasons I picked the place.

Miinukset: Entry/exit to the parking is rather difficult. hence I left the car there and used public transportation.

Plussat: Comfortable room, excellent location. Nice breakfast. Immaculate. I would highly recommend it if you are planning to visit the old city. Not great if you have small kids in tow - no run around space.

Miinukset: There was some construction in the lower lobby and it was chaotic and hard to find the front desk. But once you stumbled around the dust and shambles of the first floor and figured out you had to go upstairs -- and located the hidden elevator -- it was fine.

Plussat: Fabulous location, trendy hotel, friendly and efficient staff, great breakfast, complimentary happy hour

Miinukset: Everything was great

Plussat: We loved the hotel, personnel was really helpful and polite. Location was excellent. View was perfect!

Miinukset: Nichts

Plussat: Apartment size, internet, amenities, location, decoration, everything

Miinukset: Nothing

Plussat: The rooms were very comfortable and we always had coffee/tea readily available.The location was very good.

Miinukset: The carpets outside the rooms need cleaning.

Plussat: Very misleading looking building but the property is fantastic!! Close to old town Jerusalem and shops. The breakfast voucher is fantastic with a choice of 3 restaurants. Staff are very courteous. Extremely clean and comfortable. We loved our stay!

Miinukset: Started off with a hiccup with the room not available until 9:00pm being Holy day and the hotel only informed us of this 2 days prior while we were in transit. That being said, they resolved the situation by providing us towels to shower and stow our luggage for a couple hours in a temporary room until we had our room at 10:30pm.

Plussat: Everything amazing, a specially view and positions

Plussat: Loved the rooms. They were spacious, clean, modern and had a lovely view! It was an amazing experience!

Miinukset: Everything was

Plussat: very good service

Miinukset: small bathtub

Plussat: Every amenity for Shabbat observant people!

Miinukset: Can we have a more visible sign outside to be able to find the hotel?

Plussat: Great rooms, comfortable, homey, great location. Even though you have to go out for breakfast the food is great! Awesome gym!!!!

Miinukset: Reservations are rigid. Can’t make changes 3 days before.

Plussat: The view was awesome and the room exceptional !

Miinukset: Breakfast is outside from the hotel

Plussat: Everything it's an amazing place to stay

Plussat: Great relaxed atmosphere. Roomies from Paris were super. Both light rail and buses on the doorstep.

Miinukset: Presentation of food... Rather rustic.. I supposed it depended on who was on duty. Disappointed in the Shabbat meal.

Plussat: Sijainti sinänsä tosi kätevä. Perustarpeisiin ihan hyvä paikka.

Miinukset: Teekuppi oli rikki ja kaataessa kuumaa vettä vesi valui pitkin pöytää ja lattioita. Sisäänpääsy oli tosi monimutkaisten kulmien kautta. Joutui kiertämään todella pitkän matkan Jaffa kadulta, vaikka ikkunat olivat kadun yläpuolella.

Plussat: Incredible buffet breakfast. Staff were very friendly and knowledgeable; traveler desk was a huge plus. Easy check in process. Great luggage storage and wifi. Large common areas. Excellent location near the tram and a 15 minute walk to the old city. Dorm room was large; beds were somewhat comfortable, but hard. Free ear plugs at the front desk. Free cold drinking water.

Miinukset: Occasionally incorrect information about timing and availability of tours, make sure to double check. Lots of people staying there so it is constantly busy in the foyer area.

Plussat: Location

Plussat: Usually I don't like big hostels, this one was different. -Atmosphere was very good with old and young people cooking, drinking, talking -good daily activities/events -very spacious rooms (at least the ones in the basement) -shower and toilet in the room as well as in the common area -very open hostel (non-guests can go in an hang out) -perfect lounge with bar, pool, kicker

Miinukset: -extremely loud room. I had a room in the basement with the open windows right next to the sidewalk with a bus stop. The hostel entrance was also right there, with a long and loud buzzer for the door. -staff sometimes gave wrong information or couldn't give information (e.g. how long laundry takes) -bathroom in the dorm was very badly soundproofed

Plussat: My 3 time here. I love it. Perfect place. Nice stuff. Good simple breakfast. Hostel is on good place.

Miinukset: X

Plussat: Very relaxed and friendly

Plussat: My baggage was delayed for the entire time of my stay. I appreciate the exceptional support of the staff in trying to help recover my luggage. The atmosphere in the hostel is like family.

Miinukset: Mattresses is a bit hard, but I've experienced it at other hostels as well

Plussat: Nukuin hyvin. Aamiainen oli hyvä.

Plussat: Good place to bunk for a few hrs over night to catch a bus to airport after my trip to Petra. But no time to enjoy amenities or surrounding areas cuz I have no time. Staff helped to obtain taxi at 3:00am.

Miinukset: I was on top bunk. There was no light switch for main light. However, there might have been a reading light on the wall on top with USB ports. It was difficult to climb ladder to bed without shoes. It was difficult to to operate small paid locker but did from a passersby. Staff were not so helpful with such.

Plussat: Indian food night. Luggage storage room. Free breakfast included. Air conditioning. Shabat shalom dinner. The front desk help always there. This place was perfect for me being a solo traveler.