Jerusalem hotellia

Miinukset: I'm pretty sure my wireless earphones vanished during my stay there.

Plussat: They were absolutely fantastic. Every part of my stay

Plussat: The facilities location and breakfast were all excellent.

Plussat: Everything about this hotel was simply amazing . The breakfast really topped it off, super delicious!

Plussat: Overall it was very great,

Miinukset: For an environment that is very comfortable it would've been nice to have had amenities like water and fruit, or at least water extended in the room each day of the stay

Plussat: The location is excellent, the breakfast is sumptuous, and the greeting staff especially Ronit, very warm and friendly.

Miinukset: Nothing.

Plussat: Gorgeous view and best service!

Miinukset: Pillows not very comfortable, sheets too small but these are minor problems when you compare it to all that's positive!

Miinukset: Great hotel in a wonderful location, fantastic caring and attentive staff. Enjoyed my stat very much, will come again and recommend to my friends.

Plussat: Es limpio , bien ubicado, en la recepción ody muy colaborador, muy cerca de la ciudad vieja

Miinukset: Todo bien

Plussat: amazing staff, beautiful hotel, perfect location

Plussat: Had a wonderful experience. Everything was great.

Plussat: Lavish Buffet Breakfast. Tons of variety!!

Plussat: The breakfast was excellent - best eggs benedict ever. The digital lifts were fun and convenient. Room and bathroom were well appointed We liked the bottle of water in the room and the newspapers.

Miinukset: We felt for the price we might have had some fruit or chocolate/biscuits in the room. The digital lighting was a tad difficult for us oldies as it entailed getting out our glasses each time to read the labels. We were glad there was a switch for one of the night lights but it wasn't super easy to reach. We found it a bit odd that neither the bathroom, nor the toilet which was in a cubicle inside the bathroom, could be locked. Perhaps we are old-fashioned.

Plussat: This is a beautiful hotel in an elegant old building that was completely redone to creat the hotel. Courteous and helpful staff. Concierge services were excellent. Rooms are large and well furnished. Ten minute walk to the Jaffa Gate of the old city. Breakfast was included and was excellent.

Miinukset: I-PAD provided in the room for hotel services never worked, even with repeated calls and IT requests.

Plussat: I stayed there a lot of times and enjoyed it. This time I called a couple of times to clean the room . The coffee wasn’t replenished, I needed to call.

Miinukset: This time I called a couple of times to clean the room , bathroom was filthy. The coffee wasn’t replenished, I needed to call.

Plussat: Location is great. Well appointed rooms

Miinukset: Service and staff attention on shabbat. Especially if we pay full price!

Plussat: The design and artictexure was magnificent.

Miinukset: Would like to see more deversity with different cultures

Plussat: Great facilities, lovely breakfast, lots of activities, good selection of day trips and tours at the travel desk

Miinukset: It was so noisy outside, we barely slept during our stay. There are free earplugs at reception - you'll need them!!

Plussat: Sijainti sinänsä tosi kätevä. Perustarpeisiin ihan hyvä paikka.

Miinukset: Teekuppi oli rikki ja kaataessa kuumaa vettä vesi valui pitkin pöytää ja lattioita. Sisäänpääsy oli tosi monimutkaisten kulmien kautta. Joutui kiertämään todella pitkän matkan Jaffa kadulta, vaikka ikkunat olivat kadun yläpuolella.

Plussat: Super friendly place. Tours were excellent value and really good. The staff really make this place.

Miinukset: Better coffee at breakfast

Plussat: The room was clean, and the building is near the city center. Staff was organized and available.

Plussat: all, my best time in a hostel worldwide.

Miinukset: perhaps connect to Airport ben gurion

Miinukset: Hedelmiä ei ollut aamiaispöydässä, myslimuroista iso miinus, maistuivat vanhentuneilta, ei pystynyt syömään. Leipää voisi olla toinenkin vaihtoehto.

Plussat: Room, breakfast and location were all fantastic.

Miinukset: Nothing. Everything was great.

Plussat: Great location, room clean and comfortable, excellent staff. For sure great place to stay in Jerusalem.

Plussat: Nukuin hyvin. Aamiainen oli hyvä.

Plussat: Wonderful stuff and perfect atmosphere.

Miinukset: A bit expensive for a hostel...but worthy for the services.

Plussat: Outstanding, I have seldom seen such a vast array of choices regarding the meals. The staff were really helpful and friendly.

Miinukset: Having to leave...eventually, once the Conference ended!

Plussat: Amazing Friday night Shabbat dinner, attentive staff. Well appointed rooms, but slightly on the small side.

Miinukset: Loved all.

Plussat: The room was beautifully appointed. The rain shower in the bathroom was amazing. The plate of sweets each day was a very nice touch.

Miinukset: We loved everything. The only thing that was negative was that it was a little further from the Old City than we would have liked.

Plussat: There were a good number of staff on duty, who were all attentive to guests' needs. Breakfast was amazing.

Plussat: I have not breakfast

Miinukset: Everytywas excelent

Plussat: This was a return visit. When we first arrived everything was buzzing and busy as normal. Every detail in the room has been thought out and was perfect. Fantastic Friday night meal packed and like a banquet. By Saturday lunch a little quieter but still fabulous. Staff all polite smiling and helpful. Synagogue service busy and lovely. Executive Lounge kept going right to end of our stay, though I was sorry we could no longer see the Old City Walls and the Liberty Bell Park because of the new building. The Spa and pool are amazing and they were fully operational. The shops and lounges were still busy. Room service could not be faulted. The staff were all very positive, understanding and reassuring considering the world outside as we know it is collapsing. The Purim Parades may have all been cancelled but the Inbal is in such a wonderful position there was still lots to do as the tourists all left to catch the last planes before the borders are completely shut. The staff were wonderful, smiling and encouraging. This was a beautiful optimistic place to be for a wonderful holiday right until the moment we left. When the virus has run its course this is where one should come to celebrate a Thanksgiving holiday.

Miinukset: Not applicable

Plussat: Excellent breakfast. Clean.

Plussat: The facilities were clean and food was good

Miinukset: Room was small and I paid for third in the room and was not given the bed

Plussat: Located in excellent location with beautiful view. Brakffest is outstanding, I never sow so many options I didn’t have a chance to use the Spa health club and Pools but I’ve heard that it’s one of the best, I definitely recommend to try this hotel

Plussat: Beautiful hotel. Amazing bathrooms and bath tubs. Everything is very clean and comfortable. We didn’t do the breakfast option as it was pricey but there is a coffee shop down the street where we ate breakfast and had coffee. It’s about a 5-10min drive to the old city and you’ll have to take a taxi or drive and park at a parking garage. There’s not much going on around the hotel other than this area called the “First Station” which has some restaurants but everytime we went it seemed quiet and not lively. This is definitely a nice place to make your base in israel but just know that coming to and from the old city or the market will require transportation.

Plussat: Lovely stay, beautiful hotel in a great part of Jerusalem. Breakfast is very expensive - it looked beautiful but I decided it wasn’t worth it. Dinner and drinks were good, service was quite slow. The room was stunning with all the amenities, a nice little balcony. The Turkish bath is a must. Would love to stay again.

Miinukset: The slow service at the bar area (on the same floor as reception).

Plussat: Breakfast was amazing

Miinukset: Customer service

Plussat: Loved this hotel and had an amazing stay. Great facilities, location, fantastic breakfast and staff service was exceptional. Huge room and really comfortable bed. We also had Club access which was fantastic. Only place to stay in Jerusalem!

Miinukset: The Spa isn't a part of Isrotel chain, therefore their service wasn't good at all, unlike Cramim for example.

Plussat: Great location. Nice clean room with great bed.

Miinukset: Reception. Dreadful check in & check out. They stuff needs training. They are the "face" of the hotel and they are doing a lousy job. First they didn't find my name. I had to show them the booking.com reservation (Koren). Then they didn't know how to change the reservation from card to cash. Upon checking out; they printed the wrong bill. The lady checking us out reassured us that the parking was paid. Guess what, the parking garage didn't let us out... Only when the parking garage got on the phone with reception- the parking gate opened. Reception gets a 0 mark.

Miinukset: Hotellin kahviossa nautin kaksi kertaa hyvän keittolounaan. Kaksi muuta ateriaa kahviossa eivät vastanneet lainkaan hinta-laatu-odotuksia.

Plussat: Very nice hotel. Good standard so good value for money, not too far from old city (10 min walk)

Miinukset: Nothing

Plussat: We came to hotel due to another hotels cancellation on the 24th Dec. Literally the second we pulled up and stepped out of the car we felt the warmth of the staff attending to our needs: Front Desk, Restaurant and Bar service staff top!!!

Plussat: Front desk staff very kindly allowed us to check out late the day of our plane -- 8 pm. Thanks! Breakfast was very good. Lobby lounge is very nice.

Miinukset: Most of the staff seemed like they didn't want to be there. Our rooms were barely made up (wet towels left on floor). Air conditioner took a long time to get room cool. Rooms are very small. No concierge.

Plussat: Free breakfast, lots of choices.

Miinukset: They would not let me bring my bicycle into my room. No reason was given, just that it was not allowed by security.

Plussat: However there was no concierge at the Dan in Jerusalem And there was one available at the Dan in TA. That was helpful as the staff in Jerusalem did not seem to be knowledgeable on info re: dinning out.

Plussat: The service provided by Angelina and Hamis. They were outstanding

Miinukset: Housekeeping didn’t do a great job. They didn’t pick up things from the floot

Miinukset: Too expensive.

Plussat: very good breakfasts

Miinukset: hotel needs an internet room, where visiters can use the hotejs computer, keyboard etc

Plussat: Nice room

Miinukset: Quite expensive for the services given. Because we had a problem with the cold in our room. The air conditioner had been shut and it was resolved only Saturday night.

Plussat: Location near Jaffa Gate

Miinukset: Extensive but low-quality breakfast; shared spaces not accueillant; loud and chaotic at reception and lounge.

Plussat: Location

Miinukset: The staff, for the most part, wasn't helpful. For example, it was a cold night, and when I called downstairs and told them the heater was broken--even the lowest setting made the room unlivable--the staff's response was to open my window. It was raining heavily with strong winds that night, so I pushed the staff person further, who finally sent up a portable radiator. The sheets on the bed were torn. The bed wasn't made adequately, so that I couldn't fit my body into the bed. The shower glass wasn't sealed, so that water leaked all over the bathroom. Several staff at the front desk were unfriendly.

Miinukset: I messaged the property mire than a month prior to my arrival quering the cancellation procedure due to the Corona Virus but as yet hace not received any response.

Plussat: I highly recommend this place! Such a good service! Very clean and delicious breakfast. And close to many sites.

Plussat: location was close to what I needed the next morning price for night + breakfast per person was decent

Miinukset: --

Plussat: Breakfast was great.

Miinukset: Providing adequate more accommodations such as coffee maker, water, tea bags, coffee, as well as sugar..

Plussat: Aamupala oli todella runsas ja maistuva. Sijainti hyvä vanhaan kaupunkiin nähden.

Miinukset: Hammasmukit puuttui, vesi valui suihkunurkkauksesta kylpyhuoneen lattialle. Kylpyhuone oli todella pieni.

Plussat: Ystävällinen henkilökunta.

Miinukset: Jäähdytys ei käytössä huhtikuussa.

Plussat: Clean and good equipped room Location is great Staff is friendly No light and sound disturbing during the night. FINALLY - THANK YOU. Big variety for breakfast Parking Price / Value

Miinukset: Breakfast itsefl was no so tasty, poor seasoning They dont treat well to parked cars If you ask for something they say: "Consider it as done" but they will do nothing or do it wrong. (2x times for me when i was asking for something)

Plussat: Mr.Hassaln is a really nice guy!!

Miinukset: For all..

Plussat: Beautiful Watermelon at breakfast

Miinukset: The oranges

Plussat: Such a lovely staff. Breakfast was stunning and a lot of choice. Clean rooms every day! I just loved it.

Miinukset: The wifi is a little bit slow for uploading videos and photos. But to chat it’s all working good.

Plussat: - Good location, very close to old city by walk - Everything was normal (not so bad and not so very good)

Miinukset: The hotel could offer for group leader free upgrade of room. I was group leader with group of 18 people.

Plussat: Palvelu oli erittäin ystävällistä. Henkilökunta oli hyvin huomaavaisia. Aamupala oli hyvää

Miinukset: Huoneen siisteys oli heikko: Nurkissa oli pölyä. Lisäksi pari pistorasiaa ei toiminut. Aamupala oli hyvää, mutta juomia olisi voinut olla enemmän

Plussat: The staff was super welcoming and sweet with our two daughters

Plussat: Lobby was beautiful, great swimming pool/workout area.

Miinukset: Times pool was open was a bit too late. Sheets could have been of higher quality.

Plussat: The staff was so friendly and was anxious to make you feel comfortable The spa was amazing and pool and work out area very unusual for Israel!

Plussat: Room was away too small

Miinukset: Room size.

Plussat: Location Pool

Miinukset: Bed matress and pillows not so comfortable Room windows not sealed enough - strret noise on a Thursday night was bothersome Extra price for dinner at hotel 500 NIS for 2 is outrageous. Call requests to room unanswered - need sweetner for coffee.

Plussat: Pidin aamiaisesta hyvin paljon, oli paljon vaihtoehtoja. Spa-alue oli mukava, erityisesti kuntosali. Sauna ja uima-allas suljettiin ennalta ilmoittamatta vaikka olimme siellä, mutta muuten henkilökunta oli ihana erityisesti vastaanotossa, samoin siivooja joka toi suklaata.

Miinukset: Spa-alueen henkilökunta olisi voinut viestiä paremmin. Muuten kaikki oli kyllä todella hyvin, henkilökunta auttoi hyvin ja oli ystävällistä. Suosittelisin tätä hotellia kaikille.

Plussat: The shower!!!!!!! Lol

Plussat: Everything besides breakfast finishes at 10 needs to finish later otherwise morning rush

Miinukset: Parking is a pain

Plussat: Beautiful grounds and building. Alaa was the best! He was very kind and helpful. The breakfast was amazing!!

Miinukset: Nothing bad can be said about this classic!

Plussat: Location was superb walking distance to all the main attractions of Jerusalem. Very nice breakfast

Miinukset: The hotel is starting to look its age and needs some upgrading.

Plussat: The perfect hotel to see Jerusalem from. Unobtrusive service in a classy venue. Just perfect!

Plussat: Extremely attentive staff. Excellent gourmet dinner. Beautiful decore

Miinukset: Was disappointed tgat swimming pool was empty and not heated

Plussat: Location, friendly staff, large room

Miinukset: Old building and the room needs renovation: the bath equipment is a bit old, as well as room furniture

Plussat: The location of the hotel was really really great and convenient. The elevators work super fast and you do not usually have to wait very long.

Miinukset: I booked this hotel for the first night of my trip and again for the second part of my trip. During the first night my room had a interesting smell, my boyfriend then noticed on the side of the bed there was a big stain that looked like dried throw up...

Miinukset: The bed !

Plussat: The staff tried to make things better

Miinukset: A lot of construction noise around. We were given a new room with a broken toilet seat. Bathroom towels looked very old, location is not that great. We tried to extend our stay for a third night, but hotel never found our reservation, but they wanted $

Plussat: The hot chocolate in the breakfast was exceptional

Miinukset: I thought the bread in breakfast was a bit stale and old and so was some of the other food , and I thought we would get better value for money on the room

Plussat: Luxurious.

Miinukset: It wasn't the perfect location for us. I wanted the old city. This was upscale new city. Beautiful but I wanted to see the ancient city.

Miinukset: The staff was indifferent.

Plussat: everything , the staff is amazing, generous , caring and the guys from the reception “adi saadi” was really nice and gentle, definetly will come back again

Plussat: Large clean rooms beautiful lobby and restaurants

Miinukset: The front desk staff was an adventure every time

Plussat: Location was perfect, next to ICC and Central Station and heart of Jerusalem

Miinukset: bathroom was a bit old fashioned

Plussat: The hospitality was great

Plussat: Everything was fine.

Miinukset: Everything was fine.

Plussat: Location and pricing for room had to pay for parking every time you

Miinukset: You had to pay for parking every time to left and returned

Plussat: great location and friendly attention

Miinukset: we had serious troubles with our assigned room, we paid for a deluxe room and we got a simple room with an out of order air condition machine and other issues but the second day the administration fixed the problem reassiging us to another and best room in the fourt floor. The kitchen wasnt cleaned well in this room.

Plussat: It was reasonably close to the heart of Jerusalem.

Miinukset: We walked in to toenail clippings on the floor, hair clumps in the sheets , and rotting food in the corner of the room.

Plussat: Reception area

Miinukset: No kettle in room No facilities for tea/coffee

Plussat: Little to no service Room was not cleaned even once during whole stay and twole sneer replaced Extremely poor breakfast consisting dally of a rotatable homos dish ,olives some spread, colored water, extremely dark coffee, & sliced bread One day no water

Miinukset: One person doing room cleaning and setting up breakfast, almost no staff Room never cleaned or towels changed during 5 days of stay. A joke of a breakfast

Plussat: Size of the room The staff was friendly and helpful but unable to do anything about the inadequacies if the hotel because of poor corporate management

Miinukset: The air conditioner did not work. It was sweltering hit. There was no breakfast. White bread, instant coffee disguised in a coffee pot, a few olives and chumus is not a breakfast and nitnanything edible certainly not forna trzvler who intentionally books a hotel with breakfast included. In addition, children can’t eat thst .

Plussat: The air conditioner dosent work in the summer And the heat doesn’t work in the winter

Miinukset: A very good location

Plussat: only 5min walk to the old city, wifi good enough for netflix and voip

Miinukset: poor breakfast, toast + jam is not the same as a European breakfast, ants in a room on the 4th floor ..,

Plussat: though older, the location was fantastic for access to Old City Jerusalem

Plussat: Nothing

Plussat: The place was good for value Reasonably neat and tidy The receptionist was kind to me.He lent me a charger for my phone.I thought that was very kind.Bless him!

Miinukset: To start with ,the place had lingering nicotine smell although smoking is not allowed inside.That made me think the smoking area is not very far. There was no complimentary cup of tea or... something as a civil welcome.Thank goodness,I had a teabag in my handbag and I just asked for a cup of hot water. Air conditioner was not working. Bedside lamps were also not working. Not many options for breakfast...cornflakes,slices of bread for toast,white cheese and white yoghurt... you take it or leave it...that's it!! No placemats on glass table tops(I found that a bit strange)

Plussat: Aamiainen oli aivan ala-arvoinen, pelkkä kahvi ja paahtoleipä!

Miinukset: Henkilökunta epäystävällistä ja meidän toiveita erillisistä sangyistä ei oltu otettu huomioon.

Miinukset: no hot water for 1 day staff not helpful, told us to park at the back and we got fined made us pay when arriving even though we proved we already paid with the reservation documents. we are now struggling to get our money back

Plussat: Top location, great staff, generous rooms

Miinukset: Breakfast was very chaotic

Plussat: Excellent service of hotel staff

Plussat: Pool. Breakfast. Location.

Miinukset: Staff attitude. Room Cleaning service Facilities upkeep

Plussat: Staff were very helpful and the location was excellent

Plussat: Rooms are nice and clean, stuff is very polite

Miinukset: Breakfast on Saturday was the worst I had ever in any hotel worldwide. Rooms are quite small Although our room was cleaned at least once a day, we were stuck without toilet paper and tissues in our room.

Plussat: The very kind, polite and helpful staff, the amnesties in the rooms( although cofee capsules weren’t reniewed)

Miinukset: The wet sauna has no facilities to wash the sitting benches before and after use. The lunch is incredibly high priced, especially for kids(300 shekels ?!, 400 for grown ups). As I reserved 3 rooms in some there were minor problems like tv out of service or plumbing faults.

Plussat: Great location, comfortable room

Miinukset: Very loud and you could hear everything behind the doors of the room, not bright, dirty cups for breakfast, no cattle in the room, bad air conditioning system, had to get up and turn it on, otherwise was cold in the room. Too pricey for the quality I have stayed there 8 years ago and it was way better

Plussat: The breakfast menu was great. The employees were great

Miinukset: Bathroom full of mold. No clock in room. 4 people from hotel staff walked in on us unannonced in the first 2 hrs we were there.

Plussat: Nothing much.

Miinukset: The room temperature was controlled centrally for the whole hotel. It was a very hot 25C in our room. The thermostat in the room was not functional. There is no variety in the menu of the hotel restaurant. Many of the dishes were not available. Service was bad. Waiters did not know what they were doing. One morning our room lost power though it was restored in a couple of hours. 3 days we did not have tv because the hotel cable connection was malfunctioning. The drain in our bathroom lavatory was clogged. It was fixed only the day before our departure.

Plussat: I did not have time to eat breakfast.

Plussat: The breakfast was the best I've seen in a long time

Miinukset: Just the best. The room was lovely and the food was incred. Would deff stay there again

Plussat: so many things went not so well . the little that went well was very bitter sweet

Miinukset: the staff is very irresponsible. i had a flood in the bathroom because the piping of the sink broke. the safe was not working because of low battery. many lights in the room were burnt out. the heating was not working properly. i asked to speak to a manager , none were available. i told them the least they could do is upgrade my room , which they refused . the ramada itself send me a survey and after i wrote them what i am writing you , the wrote back that someone will contact me . no one cared enough to do so

Plussat: The Room

Miinukset: The service. It was terrible!!

Miinukset: Extremely poor service and very badly managed.

Plussat: gr8 health club included, but no breakfast, room shower needs updating.

Plussat: Aamupala oli huono.

Miinukset: Huonetta ei siivottu eikä vaihdettu lakanoita

Plussat: Saimme hyvän huoneen. Kaikki toimi hyvin

Plussat: Nice and central. Beds were comfortable. Good breakfast. 615amLuggage drop off room was safe and convenient

Miinukset: A number of small things were broken in the room like the remote and shower head holder. Construction could be heard from 615am

Miinukset: Very old furniture and AC Breakfast is ok Location is ok

Plussat: The hotel is extremely central; close to everything. Staff are helpful and nice. Breakfast is wonderful!

Plussat: the location and the shopping mall is very good

Miinukset: the drain of the shower had a back up making a flood on the bathroom floor and the breakfast time ends to early to be able to get it

Plussat: Old and needs good cleaning

Plussat: location and the bathtub were nice to have.

Miinukset: I should have read more reviews before staying at this place. The beds didn't have fitted sheets, only loose sheets which slipped off by just sitting on the bed. The sheets and covers were stained and there was only one spare blanket and pillow which didn't even have covers. There were only 2 pretty small towels for us to use, with no extras. The beds were so uncomfortable to sleep on that I spent half the night on the floor, the shower hose didn't work so we couldn't even shower. The walls are so thin I could hear the people in the next room when they got home at 2 am and struck up a loud conversation, and was woken up a bunch of times by sirens outside the windows. The windows themselves are really thin and have no screen or anything so you can hear everything from outside. It was the worst night's sleep in a while for both myself and my husband. The breakfast options were very limited, and the coffee was really bad. Even for the affordable price, it still isn't worth the inclusive breakfast, there are other hotels we've stayed at in the past for only a little more money which have blown us away. We're not usually picky people but will never again be staying here.

Plussat: It’s very close to the Central bus station. Nice rooms look at a little shopping mall on the bottom floors and is very close to a lot of facilities

Miinukset: The only issue was the power went out for about an hour in the middle the night but I think it was to the whole block

Plussat: The location and the food. Good value.

Miinukset: Too many tour groups and a lot of noise.

Plussat: Breakfast was fine

Miinukset: Bed sheets and covers not acceptable

Plussat: Location was good and breakfast

Miinukset: staff were not experience and pleasant

Plussat: Breakfast is great Location is also close to shopping and close to what we needed.

Plussat: The hotel gears itself to the Orthodox or Hasidic Jewish clientele. The neighborhood is excellent. There is a synagogue on premises, and the hotel is very near to Zichron Moshe, a synagogue with practically round the clock services. We had the deluxe room. The room was clean, neat, and decent size. There was coffee in the room. The strictly kosher breakfast was excellent, with lots of variety and unlimited quantities. The front desk was helpful.

Miinukset: its not a nice to take in goyim where yidden are

Miinukset: The food

Plussat: Location of the Prima Palace is ideal. Quick walk to Geula and Rechov Yaffo. Breakfast was excellent, and was open for long hours- 7 to 10:30 am. Room was clean and comfortable.

Miinukset: We came with 2 large suitcases. There was no staff offering to help us to our room.

Miinukset: Soap is to harsh

Plussat: Great location and breakfast. Nice entrance and lobby. Nice friendly clientele. Heimshe . Manager was extremely helpful.

Miinukset: Room air conditioning broke a few times.

Plussat: kiddush and Shala seudas was a bit too expensive..Instead of 250 shekels it seems 175 shekels would be very reasonable..I probably would not do one of those next time I come...

Plussat: Nothing !! What a horrible place, horrible and insensitive staff.

Miinukset: Horrible and súper bad experience. Wouldn’t recommend it, mean staff, everything terrible. Never book this place!!

Plussat: Amazing location, helpfully team. Rooms are so clean and comfortable. I will come back of course !!

Plussat: We were spoiled with a bottle of champagne for our celebration. Room was clean and spacious, staff were nice and friendly.

Miinukset: Bathroom facilities had malfunctions and the staff came every two hours to ask us if we need anything and it was annoying since we didn't ask for them to come. Our room view was quite disappointing. Breakfast was basic.

Plussat: Great location, 10 minutes by walk from Western Wall. Very nice interior, like jerusalem stone on the walls. Comfy beds and very quiet rooms. Fast check in, friendly cleaning service. Shopping mall (street) Mamilla with caffees just few steps away.

Miinukset: I was not informed, that opening of the fridge means I have to pay. No space for own drinks. The refrigerator is more as an vending machine than a fridge. Even after 5 days I didn’t understood the lighting system. Unprofessional service in breakfast room. All the time chatting about private things (yes, I understand little bit arabic) and nose picking on the floor. Breakfast not really tasty, shakshuka too sweet, old fashioned bufet like from seventies, bad coffee. No breakfast a la carte. One evening we went to Mamilla Rooftop Restaurant. Which is sold like restaurant with unique panoramic views. We had an reservation, but nobody was at the entrance so we were waiting and had to ask someone to take us to the table. When we finally sat down the ugly plastic jalusie went down and the view was...over. We asked the waitress about it and her answer was „it is broken“. We told her, that a few minutes before it worked and she said „I will check it“. From this time she completely ignored our table, she sent another waiter with diner to the table and a barman with drinks even though she was clearly all the time with her back to our table. After everything was eaten and glasses were empty we asked somebody else to pay, because we‘ve been still ignored. Her behaviour was so unnaceptable to the point that we didn’t go to that restaurant for the rest of the week. Next day the lady was in executive lounge. We ordered two tonic waters, we received just one. Without ice and straw but with sour and pissed face. Btw., nobody at the executive lounge is informing guests, that they are serving non alcoholic drinks too. But the worst think was the check out. There was a 30$ Room Service which we never had and it took about 15 minutes to explain it. But they asked me to return them my credit card, cancel the transaction and do new one with correct amount. The reception supervisor assured me, that first ammount will be back on my card in few minutes. Unfortunatelly it was not.

Plussat: Shabbat dinner.

Miinukset: Bathroom layout is awkward.