Brisbane Backpackers Resort

Check in times available.

I checked in after 11pm, which was great, due to the time I arrived in Brisbane. I left the next morning before 10am. BUT during this very short stay. I have the following comments. Upon check in, I was not given a fitted sheet or pillow case, only a flat sheet. No pillow was provided for the bed. So I used my pillow which I was travelling with. I had to approach reception to ask for a fitted sheet, on my way down to reception, I noticed that the security door for access to all rooms, was broken. Thus allowing anyone to use the stairwell to access any level. So I am not sure why they bothered telling me how to use the card I was provided. The bathroom was filthy, the fridge was beyond hygienic. Basically all round cleanliness was disgusting, floors of the dorm and the balcony were filthy. The bin had no bin bag. No plastic cutlery in packaging was provided. One of the fans in the room was broken and made a clicking sound ALL NIGHT LONG, each time it turned, The other fan was facing the roof and was of no use at all. I also left some belongings in the room, only realising when I had taken the Backpackers bus to the city. Which were sadly not handed in, by housekeeping. As all of the people in the dorm had checked out. Except for one which was still fast asleep. Whilst on the bus, the driver used her mobile phone to order two lunch meals for pick up. Which I can only honestly presume that the backpackers bus was being used to collect. I would normally expect some form of compensation. But I am sure this is not offered by your venue.