Brisbane hotellia

Plussat: Location was good and clean room

Miinukset: Air conditioning is not working of my first room and i changed to another room but also another room's airconditioning is not working That was so cold and uncomfortable Also i saw another customer complained to reception about it

Plussat: Location excellent price excellent

Miinukset: Rooms were good size but just needed a renovation new carpet or curtains or a seriously good clean abit grubby

Plussat: The location

Miinukset: The room was very cold

Plussat: Comfortable beds, immaculate bathroom. The location is very convenient.

Plussat: What a fantastic hotel. Amazing Location!

Miinukset: The parking lot is really tight and small. Also they charge per night.

Plussat: The location is very central to the cbd, great for getting around.

Miinukset: The room was massive and would have been better if there were two comfortable seats in it instead of only one.

Plussat: Beautiful view from the room and had very comfortable beds! The 24hr check in was also really handy, and the electronic "cleaning" and "do not disturb" signs were really cool! Also perfect, amazing location! Right around the corner from the casino and pancake manor, a short walk across the bridge to Southbank and a stones throw from queen street!

Miinukset: The room smelt a little like cigarettes, but that can only have been the fault of the last occupant and not a reflection of the hotel. The window didn't open which didn't help though, and the heating was difficult to work - once you decreased the temperature you couldn't increase it again. Also, a microwave would have been handy to have somewhere as well.

Plussat: Restaurant wasn’t open

Miinukset: More tea and coffee and a microwave

Plussat: Sijainti oli todella hyvä

Plussat: great location. the staff was friendly and did their best to ensure we had a good stay. pool area was very nice.

Miinukset: no balcony

Plussat: The air conditioning was not working up to scratch. It was very hard to get it to work & when it did the temp was not adjustable! In this humidity it was quite uncomfortable.

Plussat: our familiarity with all of it

Miinukset: restaurant seems to have slipped somewhat

Plussat: Very comfortable beds and a lovely breakfast waiter in the restaurant

Miinukset: One of the front desk staff was surly and unwelcoming, Also, we had to phone down 3 times for different things because our room was not well serviced. Waste bins were not emptied daily.

Plussat: early check in was a blessing. desk staff most efficient. room was good, clean and quiet.

Miinukset: Marque hotel in sydney has an acceleratedd check out which simply requires a signature with card number and put it in a box at check out. no long waits to check out at peak hors.

Plussat: The room setup

Plussat: Business Package, good value for the money.

Miinukset: Room was not dusted properly, hair in the shower stall.

Plussat: Erinomainen sijainti

Plussat: Location

Miinukset:

Plussat: room and view excellent

Miinukset: waiting time to get in to our room

Plussat: The lunch menu was yummy, hotel perfect position for walking to everything, plus room service ladies nice and friendly.

Miinukset: When we went to make a cup of tea, we found one of the cups had not been cleaned from the user before, but it was put away in the cupboard with the clean one.

Plussat: Staff were really good

Miinukset: The chocolate brown paintwork was not a good choice - get a good colour co ordinator

Plussat: The room was well appointed, the bed very comfortable and theA/C efficient & quiet

Miinukset: The room was not serviced on the day before we left. I contacted reception at 1630hrs to report this - nothing was done! When I complained the next morning I was shrugged off with a $20 rebate.

Plussat: Well fitted bath room. Well stocked amenities. Large bath towels. Fantastic views.

Miinukset: Mini bar was a little expensive.

Plussat: The location was fantastic, allowing us to walk to Riverside. The breakfast was delicious.

Miinukset: Nothing

Plussat: Large Comfy bed. Lots of 'extra' bits in the room, nice touches. Well stocked amenities. Surprise bottle of wine and cakes provided as it was a wedding party. Valet parking and 'trolly' service to room. All staff very obliging.

Miinukset: The lighting in the dressing room was fairly dim. The mini bar items are pretty expensive.

Plussat: Hyvä sijainti. Henkilökunta oli pääosin ystävällistä. Uima-altaalle pääsy oli yksinkertaista ja pyyhkeet sijoitettu valmiiksi aurinkotuoleille. Siivoojat kohteliaita ja palvelualttiita.

Miinukset: Vastaanotto oli lyhyt ja ytimekäs. Luottokortilta varaus tilille ja avainkortti käteen. Ei edes lyhyttä hotellin esittelyä. Osoitti kuitenkin hissien suunnan. Viitoskerrokseen kuului diskon jumputus pitkälle aamuyöhön. Kannattaa ottaa huone ylempää. Aamupala ei ole viiden tähden luokkaa.

Plussat: We have stayed at the Stamford before and this visit did not disappoint. We wanted a beautiful, clean, comfortable room with an incredible view and friendly staff- and that’s exactly what we got. The location is perfect for exploring the botanical gardens, the city, and enjoying the river. It’s easy to get to Southbank from here too. They also added a few touches to make our celebration stay more memorable. Thank you so much!

Miinukset: Due to COVID-19 we were unable to have their usual amazing full buffet breakfast, but we did have a very good a la carte breakfast instead. I think it will be available again soon though.

Plussat: Given it was the first day back after COVID, everything ran smoothly. Most impressed.

Miinukset: Loved everything

Plussat: Disappointing as buffet not operating and there were still chairs and tables stacked off to the side even though restrictions lifting. Didn’t look prepared for guests.

Miinukset: I received an email reply to my request for parking sent to Sir Stamford prior to my arrival, with a response to question of cost ( which I was prepared to pay even though staying in a suite ) That it was available and would be at no charge. Day of check in, I was told that I must pay for parking even though I showed the email from them stating it would be no charge. Miffed I then emailed back to that response saying that I was having difficulty with the staff at reception getting them to honour that and received a reply that no I would have to pay for parking. Poor show guys- you don’t treat guests that way. Food selections were not available either through room service and breakfast although still on the menu.

Plussat: Staying at the Stamford was lovely. The room was extremely clean, the king size bed was extremely comfortable. The bonus was the free drink vouchers for the Bar downstairs which were unexpected. Staff were very friendly and helpful. The view from the 16th floor of the Story Bridge was great too!

Miinukset: Surcharge for using our credit card!

Plussat: Closeness to all city facilities.

Miinukset: nothing

Plussat: Every time I stay at the Stamford Plaza Brisbane I always leave feeling like the staff have gone above and beyond to make my stay enjoyable.

Miinukset: When you require a twin room it would be nice to have something bigger than a king single bed. Even a double bed would be a better option.

Plussat: Kabuki Restaurant

Miinukset: Had lunch at the courtyard restaurant and thought the service poor and the prices high.

Plussat: Close to the function we where attandind

Miinukset: Hotel needs a face lift

Plussat: Good location.

Miinukset: The breakfast is too expensive.

Plussat: a classy yet relaxed hotel. breakfast was excellent but was only worth buting when we got the discount vouchers as it was rather expensive otherwise.

Miinukset:

Plussat: Easy check in, quiet location

Miinukset:

Plussat: It is a very comfortable place to stay.

Miinukset: We couldn't use the hotel on the Saturday night as it was booked out with functions. On the Sunday night nothing was open and the riverside bar had a function. We still have our free drink and food vouchers as they couldn't be used.

Plussat: Look and style. The ambience. Location is terrific.

Miinukset: Mini bar pricing was not competitive. > Pillows were not comfortable. > Handle on televsion cabinets were broken > The smell of the bathroom towels were not pleasant. They were clean but the laundry powder used was not fragrantly appealing > Bar staff on the night were not managing the waiting patrons effectively

Plussat: Attentive staff, and a delightful location for breakfast, in particular (The Brasserie). The quality of the breakfast was also very good.

Miinukset: Rooms just a little clastrophobic. And it would be nice to be able to open a window rather than rely on airconditioning. A balcony would be even better! However, I note a male person "fell" from the balcony of an adjacent hotel on the evening (or there abouts) we visited!

Plussat: Great location on Queen street mall. Clean, comfortable & modern facilities. Staff were polite and helpful. Would recommend staying here, I will stay again next visit to Brisbane.

Plussat: Almost Everything

Miinukset: Nowhere comfortable to smoke a cigarette on site

Plussat: Breakfast was outstanding! As was the exceptional staff. Great location.

Plussat: We had an enjoyable getaway and were looking forward to breakfast (included in our deal). My wife ordered the avocado and feta for breakfast which she enjoyed, staff were great and very friendly.

Miinukset: We specifically asked the waitress if the breakfast menu she showed us was included in the "brekky deal", she said yes. We selected items from the menu which we believed were part of our package. The only reason we purchased this deal was because the breakfast was included, why would we part with almost $50 on top of what we had already paid. We were unknowingly charged an extra $45 for a breakfast, I rang the hotel to advise that we were lead to believe the breakfast we ordered was included, however, they would not refund. Our stay was enjoyable until we were charged extra for breakfast, unfortunately we wont be back.

Plussat: Lovely staff, room and location!

Miinukset: The bed was uncomfortable!

Plussat: Location was excellent. Staff was friendly. Met the Hilion standard.

Plussat: The location is great Room was comfortable but dated. Pillows were great

Miinukset: Room needs new carpet and a bigger TV Breakfast was not good as it consisted of frozen hash browns and bacon was extra for the big breakfast

Plussat: The room is large, spotlessly clean and extremely comfortable. All staff went above and beyond to meet our needs. Due to Covid, we opted not to have our room serviced, but the housekeeper gave us extra supplies. Our car was already waiting for us when we checked out. Incredible effort by the Hilton team.

Miinukset: This is not a complaint, but just be aware that due to Covid, most food options have to be sourced outside. Hilton provided an excellent list of options and we had a superb pizza nearby.

Plussat: The room was lovely and comfy and the location was great.

Miinukset: The only downside was no in room dining because of covid. Also I booked through booking.com and they hadnt checked their booking.com emails so had no idea we were booked.

Plussat: Everything

Miinukset: Dickheads smoking at entry, ground level

Plussat: Free breakfast

Plussat: We have been there a few times and find the central location to be excellant plus we know in advance that the standard of the accomodation will not disappoint

Miinukset: There is nothing not to like

Plussat: Good size room. Knowledgeable concierge. Perfect breakfast staff.

Miinukset: Too expensive hotel parking.

Miinukset: Room as booked as Execuative plus but only and execuative room as provided which did not match the pictures on the web site

Plussat: Location

Miinukset: All good

Plussat: Profesionality and kindness of staff. As I checked out there was a surcharge because I was paying with credit card ... I showed my 'booking com' reservation where nowhere was written about this surcharge and they took it off! This is really added value and I will go back!

Plussat: A fine hotel in a very central CBD location.

Miinukset: No.

Plussat: The close proximity to the city.

Miinukset:

Plussat: Great hotel and location. Very good breakfasts

Miinukset:

Plussat: The facilities and the staff friendliness.

Miinukset: The parking fee is too expensive.

Plussat: The location was perfect, the staff were very friendly and helpful,and the room was very comfortable.

Miinukset: I know parking is very limited in the city, but I did think the price for valet parking was a bit steep.

Plussat: Näköala huikea, sijainti erinomainen, henkilökunnan loistava palveluasenne, hinta-laatu-suhteeltaan erittäin hyvä ravintola.

Miinukset: Kuntosali aika pieni.

Plussat: Proximity to city centre is fantastic.

Miinukset: Parking was a little confusing but we got there in the end.

Plussat: Good location, friendly staff, colourful layout.

Miinukset: Mini fridge had previously spilt brown liquid, weird greeny slimy smear on bathroom door, another persons stretched ear tunnel under the curtain.

Plussat: Location fantastic. Close to shopping and the theater

Miinukset: The bed toppers move throughout the night.

Plussat: Yummy,bed wonderful

Miinukset: Bathroom a bit small,shower dangerously slippery

Plussat: Was in Brisbane

Miinukset: Facilities could of been better for the price

Plussat: Location good.

Miinukset: A bit run down for 5 star.

Miinukset: Very outdated and food is very mediocre

Plussat: Food was great at our conference.

Miinukset: Paying for wifi. Should be free.

Plussat: Breakfast.

Miinukset: Checked me in 40 minutes late as room wasn’t ready. Buffet breakfast wasn’t available even though I paid for it and it was advertised. Room is styled very oddly as it tries to appear regal and this is ok but I was looking for modern luxury which it was not. Room very small for a suite. No balcony.

Plussat: I love the luxurios feel of the place and the buffet

Miinukset: It is so overpriced

Plussat: very helpfull and friendly staff.

Miinukset: I can not complain

Plussat: It was such a short visit but concierge desk most helpful

Miinukset: The coffee - need a good barista

Plussat: Excellent check in and check out service and also service at Cuvee lounge also excellent

Plussat: The room was tidy and the complimentary champagne made the evening - though it had to be asked for.

Miinukset: The concierge seemed rude at first during check-in.

Plussat: The staff are amazingly friendly and helpful. We had a wonderful time and always felt welcomed.

Miinukset: The shower/bath controller stuck so water comes out into the bath but that was more funny than unliked and it just meant that the pressure was low.

Plussat: First class buniness man hotel. Great staff

Miinukset:

Plussat: hotel was fab. staff were so friendly and very helpful. great breakfast buffet with great selection.

Miinukset:

Plussat:

Miinukset: bathroom grout was covered in mildew. really unacceptable in this level of hotel. pool closed too early at night.

Plussat: Convienient for public transport & city access. Feather/down pillow.Comfortable room.24hour facilities

Miinukset:

Plussat: Location

Miinukset: Complimentary water and chocolates were not there on arrival. Delivered 5 hours after. Coffee machine but no coffee cups, delivered 2 hours after I called reception. $38 parking fee.

Plussat: Lovely restaurant with terrific service.

Plussat: Convenient location. Helpful,staff. Comfortable room. Enjoyable meals.

Miinukset: Audio visual conference support was nit good.

Plussat: Good location

Miinukset: Parking was full had to parked on the grass on the side which was pretty much the same as parking outside and got charges full price.

Plussat: Quiet locale and professional staff whom even helped get a taxi from me

Miinukset: All was great ! There was fresh milk and equal . Stevia could be added to the assortment as there is decaf .

Plussat: Everything

Miinukset: Nothing

Plussat: The staff we're impeccably professional and catered for every need. Hotel was very clean and well presented and our upgrade to one of their suites showed us another level of this wonderful hotel! There is nowhere better to relax or even lye by a pool right in Brisbane's CBD!!

Miinukset: Nothing really to write about as negative but a suggestion would be to review the car parking charges for guests as this could be subsidised a little more in my eyes

Plussat: Fantastic location. Spacious room. Friendly staff.

Plussat: I booked the Ibis... then was told I was UPGRADED to the Mecure. I had purposely booked a room with a bath and two separate beds ( at the ibis) and got given a room with a shower and ONE bed at the Mecure !!!!!!!!! I complained as those two requests were very important to me..... I got moved to a room with two separate beds but no bath!!!! Very disappointing

Plussat: Super Friendly staff, upgrade to a river view was lovely .

Plussat: Free upgrade, amazing service, clean room

Miinukset: Bed was a bit small - expected a queen, got a double

Plussat: Not much

Miinukset: Was phoned to be advised had been upgraded to 2 rooms! Didn’t happen then was made to feel a fool’

Plussat: Nothing.

Miinukset: Was not told the motel operated through Mercure. Road was closed or was not informed on how to get to apartment. There was three of us & only 2 coffee cups The aircon did not work We had to pay for parking We’re not told our exact rooms it was just written on a card & therefore we were lost.

Plussat: I liked the veiw how u could see the city light up at night and also how is only a walk to the city town center shop pubs and more

Plussat: The staff, gotta give it up to the staff first the receptionist and the housekeeping staff are just such lovely and helpful people, they are awesome at their jobs. The housekeepers were amazing and just so lovely to us, they made us feel like we were at home. The location of the hotel is awesome. The room Was super comfy my husband our son and myself enjoyed it so much that we will come back to stay in the future. Thank you for looking after us Mecure Brisbane and the veiw we had out the window was beautiful.

Miinukset: The only thing I didn't like was that there was no microwave and the bins in the room are super tiny

Plussat: Good view from room, clean and tidy

Miinukset: Changed to a sister hotel last minute

Plussat: Excellent, professional, & quick response to complaint.

Miinukset: Walls seem to be too thin! Or, at least need better soundproofing...

Plussat: hotel was better than expected.Room was ready when we arrived early in the morning,central to most attractionsetc,staff polite and friendly.

Miinukset: no faults

Plussat: it was close to the casino and mall in the CBD

Miinukset: we had to pay a security deposit upon arrival which we didnt know about and didnt have. the hotel worked out something for us though so we could stay. it would have been nice to have been made aware of this either by the ibis diectly or through your company.

Plussat: The location of the hotel was good for city shopping, and the Staff were friendly and obliging in regards our baggage, and assistance with Taxi's

Miinukset: We chose to stay in a Smoking Room, however, never realised that this meant you could actually smoke in the room, we found the smell to be offensive (even to us as smokers). We assumed that Smokers Room, meant you had access to a balcony outside the floor to smoke. So if you can handle the strong smell of smoke you will be happy in this type of room.

Plussat: Close to the city

Miinukset: Having to pay for parking in a seperate parking lot and having the parking ticket expire after 24hrs.

Plussat: It was comfortable and close to southbank

Plussat: I liked the hotel because it was comfortable, at a good location and had friendly,happy staff.

Miinukset:

Plussat: Location and quietness

Miinukset: Mould on tiles in bathroom and a dirty light switch in the bathroom. Pillows were too hard

Plussat: It is centrally located in Brisbane.

Miinukset: There are no parking facilities for this hotel and it uses Hotel Mercure's, a bit of a pain to get to because of traffic patterns.

Plussat: The bed was comfortable

Miinukset: The parking was really bad and having to pay $51.00 for less than 24 hours is rediculous

Plussat: It was quiet

Miinukset: We booked the breakfast online when making our reservation. On arrival we were told the restaurants were closed and a hamper would be delivered in the morning to our room. The hamper was complete rubbish and not worth the $50’we were charged.

Miinukset: Have stayed twice previously and had a large room with a king size bed. Was put into a small room with a double bed, asked to be moved into a larger room and was told the hotel was at capacity, although it seemed quite empty. Won't be staying again.

Plussat: Central position

Miinukset: Lovely property

Plussat: Great location. Always comfortable

Plussat: Location location

Miinukset: Nothing

Plussat: Hotellin aamiainen oli ok, mutta ei ollut kuitenkaan monipuolinen. Hotellin sijainti oli hyvä. Hotellin henkilökunta oli ystävällistä ja palvelualtista.

Plussat: Comfy bed, great location. Nice touch offering free mobile phone and hot spots to take with you.

Miinukset: Reservation mix up they solved quickly enough Slow internet Noisy bar for folks staying on the front side.

Plussat: Personally awesome location beautiful stuff only sort of complaint is no chrome cast or Netflix or Stan other then that food down stairs awesome will stay there again no doubt Kind regards The mantis

Miinukset: Not having netflix or Stan or chrome cast lol

Plussat: I could not adjust the air conditioning at all but all other aspects of the hotel were excellent.

Plussat: Lovely room, service and cleanliness in top. Small nice extras like expresso coffee machine, usb sticks. Best air-con we have had in Australien and super bed.

Miinukset: Not much space to store the clothing.

Plussat: The location was fantastic, although it was fairly noisy. The restaurant and staff were excellent. Breakfast was very good.

Miinukset: Both our rooms were not cleaned, mini bar was not stocked and tea/coffee not replenished.

Plussat: Location and staff

Miinukset: the size of the room Shower had mold on tiles

Plussat: The bed was super soft and comfortable The room was a great size and very nice The hotel is very close to the city centre and only 8 minutes away from Fortitude Valley

Miinukset: The shower took about 10 minutes to get hot water - this happened every time we used it The view from the room has horrible - especially considering I had requested a room on a high floor with a nice city view

Plussat: The location. Proximity to the free boat shuttle

Miinukset: Breakfast should have been included in the hotel rate. The cleaners from Phillipines are rude and not courteous.

Plussat: Amazing location, such a beautiful property! Extremely friendly and helpful staff, had no dramas parking or finding the hotel. Walking distance to so much! Such good value for the quality of the hotel!

Miinukset: There wasn't anything wrong with the property. There wasn't anything they could of done better.

Plussat: Its location to the free Cityhopper ferry and free parking on the hotel's site. The staff were friendly.

Miinukset: The traffic noise level in the executive suite,room 605 was extremely loud at any time of the day or night. The ceiling light in the lounge was not working.

Plussat: Fantastic breakfast and good room sizes

Miinukset: Hotel was fine but didn't seem like 4.5 stars to us. The room refresh was pretty superficial

Plussat: clean room, great location and staff were very helpful and professional.

Miinukset: The bed was a bit hard

Plussat: Quiet, clean comfortable,close proximity to City & lovely staff.

Miinukset: Very little hot water or pressure in the shower

Plussat: Friendly staff.

Miinukset: Breakfast used to be a buffet. Now it is a fixed price table service which is understandable during COVID. However to scrimp with one small coffee and charge for a top up is poor service. They also do not make this clear when you are at the table. The hotel also told us not to book breakfast but when we went down to breakfast they told us we should have booked and were given only a short period to dine. Our room was completely blocked by a new high rise boxing of views to the Story Bridge. They also did not tell us the hotel was being used as an isolation hotel for COVID quarantine travelers. We only discovered this when we saw lots of trays outside rooms and dine people wearing masks in the lifts. On speaking to reception they said they had some long term guests staying and room choice was limited.

Plussat: location was excellent

Miinukset: room was tired for value

Plussat: I booked the room as a wedding gift for a family member and the hotel made it super easy for me to do so. .. especially because I'm in another country... very friendly customer service and excellent communication skills.

Plussat: Balcony was nice, but noisy. good view

Miinukset: Advertised no touch check-in, however my ccard and DLicence where both handled upon arrival.

Plussat: Great location. very nice staff!!!

Miinukset: nothing

Miinukset: Unfortunately we had a fire alarm at 1am which consequently made our night restless. Needless to say our business meeting next morning didn't go as planned. Also i thought this was a brand new hotel, but the bathroom tiles look old

Plussat: Friendly staff

Miinukset: Very early construction work every day.

Plussat: location

Miinukset: poor value for money, room ammenities poor

Plussat: Convenience

Miinukset: The shower water poured into the doorway of the shower. Bad shower design.

Plussat: The proximity to the city, and the friendly helpful staff.

Miinukset: n/a

Plussat: Staff were great working under very difficult circumstances with all the ongoing renovations! Great Greek salad!

Miinukset: Shame that some of the facilities were not available due to the renovations such as the pool etc Cooked breakfast wasn't too great either!

Plussat: Location - just a ferry ride from the city but far enough away. Nice views of river and Story Bridge. Good food and service at the cafe within the hotel

Miinukset: They put us into a class of room below what we'd paid for and we had to move. Bed was a bit uncomfortable. One of the desk staff was good but others could have been more helpful.

Plussat: we did not see many other quests and it was so quiet. The beds are exceptional and we had a beautiful river view.

Miinukset: I was placed in a smoking room and had to be moved, then the new room's bathroom must have been closed up for quiet a while and smelt like stale sewage but came good after a short airing. Also I ordered room service late in the after of arrival, when finished I phoned room service and advised them it was outside the room, every time we came and went we had to step over it, this did not bother me but what did shock me is when we received more room service in the middle of the night the room attendant actually stepped over the tray in the hallway as he left.

Plussat: Friendly helpful staff. Upgraded to 1 bed unit although for one night did not make huge difference. Close to where I need to be for business

Miinukset: I had dinner there which was disappointing risotto must have been pre prepared as arrived very quick. Did not intend having breakfast but as no cafe close by had Bacon & eggs. Arrived with no toast.and did not look very appetising.

Plussat: The bedding was awesome; the staff were helpful; well appointed, decent size room.

Miinukset: Switching the taps between the shower and the bath was not as easy as it could have been; the lack of signage or instructions did not assist. The windows in the room could have perhaps been cleaner.

Plussat: Location.

Miinukset: We were a same day booking - having booked about 9am and turning up about 3pm. They did not have our booking in the system and we were informed by reception that it was out the back. Breakfast service/food let them down. Perhaps they were short staffed, I only saw one waiter and one cook. They ran out of forks and didn't appear to have time to clear tables.

Plussat: Bed was comfortable, staff were lovely.

Miinukset: No information was provided prior to stay that there was no cable tv to watch movies, mini bar to access or room service. I arrived around 8pm was expecting premium service after a stressful week and was told after calling down to reception that there was nothing available. I booked to relax and have premium service and was underwhelmed. The room also smelt mouldy and damp.

Plussat: The room was very good and the hotel location was perfect for what we wanted.

Miinukset: No

Plussat: Not a lot have a much better stay at the Ovolo and get a lot of freebies there.,and better priced, the bar downstairs wasn't even opened, the view from our room was the best thing.

Miinukset: I know we are in strange times at the moment but we didn't get much for our money, first get away since lockdown so would have liked it to be better than it was, no mini bar, no Foxtel, cold breakfast with congeled eggs, no juice no coffee which were asked for, concierge wasn't helpful about restaurants that are opened.

Miinukset: Reception and valet staff were exceptional. Our experience with the kitchen staff was terrible however. Drinks order that didn’t arrive. Ignored And poor service at breakfast. Took forever to arrive then they took my cutlery and ignored me for 10 minutes so I couldn’t eat my food while it was hot. Also disappointing the breakfast so expensive compared to service/quality. Our first breakfast was at a local cafe, 1/3 of the price and superb service.

Plussat: All in all, very impressed with our stay. Apart from the breakfast. They even gave us a bottle of champagne because we were supposed to be married that actual day but obviously was delayed compliments of covid19. Definitely recommended. Just need to sort the breakfast situation out.

Miinukset: I didn't like the fact we had to wait about 45min for breakfast. It was all over the shop. No one person was taking control. Very messy.

Plussat: Breakfast was massive and good.

Miinukset: Rooms didn’t have robes

Plussat: All good Thanks

Miinukset: Car parking is very expensive!!! $110 for 2 nights

Plussat: The View was really nice

Miinukset: At the time of checking they informed us 400 quarantiners are coming next day and therefore we have to check out after one night ( we booked for 2 nights). Would have been nice if they notified this before and not at the time of check in. Then they organized the other night at W Brisbane. We were told we will get an equal facility room at W Brisbane. We booked Executive King River view room just for the view and was given a partial view room at W Brisbane. We live 20 minutes away from the city and booked the Marriott just to enjoy the view over the weekend. So we were very disappointed when they offered a partial view room for the same price. In the email it stated you could upgrade for full view room for 30$. Even though 30$ is a very small amount I felt the least they could have done is give the full view room for all the inconvenience caused. So we requested for Refund for the 2 Nd night and cane home. So the whole experience was stressful and disappointing. I understand with the pandemic unexpected things happen. It would have been nice if they gave us notice about the change. The way Marriott handled the whole thing was very disappointing.

Plussat: Courteous, friendly staff. Strict COVID19 precautions and disinfectant cleaning by staff. Generous full breakfast delivered to room. Great location.

Plussat: The new hotel at the last hour Sent us to the W hotel as couldn’t accommodate both nights

Miinukset: At the W hotel the Sunday breakfast was 1 3/4 hour wait then cold then bad customer service at reception Spoke to management now waiting on credit

Plussat: As per the Marriot Hotel style, rooms are very spacious. Very clean and the staff are very attentive. Room service was excellent.

Miinukset: To find the valet parking entrance was a bit of a mystery, and because of the 1 way streets, initial attempts (even using Google Maps) were a complete confusion.

Plussat: The portion size was more then we could eat Nice problem to have :)

Miinukset: phone in the room wasn't working

Plussat: We loved the restaurant and the proximity to the city shops and cinemas was very convenient.

Plussat: Location very good. Rooms excellent. Good pool.

Miinukset: Bar staff rude when complained to reception about attitude, unsatisfactorily resolved.

Plussat: the room was spacious with nice view of stony bridge, lighting up whole night. Enjoyed very much of the river view

Miinukset: Swimming pool was locked in the morning. I had to go to reception every morning for a week to open the door. Someone from the hotel tried to charge 16,000 $ on my credit card and I had to deal with my credit company. International phone call to my credit company for 10 minite costed me about 150 AUD. No one apologised from the hotel until I demanded it.

Plussat: Excellent hotel, well placed in Brisbane city centre.

Plussat: Everything was excellent, great river view, good room service

Plussat: I liked the bed, and bed linen. The actual room was lovely and the hotel itself was impressive.

Miinukset: I was very disappointed with the state of the pool. They should have closed it as the area was under construction. Instead they kept it open and it wasn't heated so you couldn't swim in it anyway. Plus there was construction grit all around the pool which you could feel when you walked around it. I purposely chose the Marriot for the pool as we were planning on using it with our 3 year old son as a great place for entertaining him. Upon check out too, one of the staff on reception tried to charge us for breakfast though it was included in our booking. She then didn't believe us and we had to produce the email that we'd received from bookings.com. The impression she gave us was that she was reluctant to accept even this as proof!

Plussat: the whole place was fantasticthe staff couldnt do enough to help us we will be going back again

Miinukset: the stay wasnt long enough

Plussat: close and conveinient to city, luxruy and relaxing enviroment with excelent frsteraunts and staff

Miinukset:

Plussat: Very upmarket hotel upgraded to the executive floor everything available

Miinukset:

Plussat: Very friendly staff and great facilities, good proximity to brisbane attractions (few though there are)

Miinukset:

Plussat: Great value, very clean, comfortable, beautiful room. Close to everything. Will definitely stay again.

Plussat: i needed a room for a rest very quickly and the staff were great and receptive thanks

Plussat: The location was very handy to access transport as there was a taxi rank outside the hotel. There were plenty of choices to eat out with take away and dine in venues close by. We found an Irish pub that had a great atmosphere and also had a great meals. Also the breakfast was awesome with such a vast range to choose from.

Miinukset: There wasn't anything that I didn't like about this hotel.

Plussat: Room extremely clean, staff very helpful

Miinukset: No privacy when blinds open Windows of other buildings facing room windows. Had to keep the blinds closed. Not enough tea bags. Not enough teaspoons. Could not adjust air con. Pillows way too big and hard.

Plussat: Location and lovely rooms, great place to eat. A one stop place for a quick visit.

Plussat: Friendly staff, good restaurant, reasonably priced. FABULOUS location.

Miinukset: Hotel has limited long-stay rooms, i.e., with stove and separate bedroom/living room. But a very nice hotel.

Plussat: Room was very clean and tidy and smelt nice

Miinukset: Not enough toilet paper only half a roll provided

Plussat: We always stay there very central to everything

Plussat: Cafe 63

Miinukset: That the house keeping didn’t pull the bottom sheet to make it smooth.

Plussat: bath

Miinukset: view

Plussat: Very friendly staff clan rooms overall lovely place to stay thanks for the great stay especially the cleaner that serviced my room .

Plussat: Excellent, friendly staff and service Fantastic location for where we needed to be

Plussat: I loved the friendliness of all the staff. Nothing was a problem to them

Miinukset: I loved everything

Plussat: Best hotel in Brisbane really nice friendly staff and close to city

Miinukset: Perhaps a little difficult to find car park

Plussat: The room was comfortable and clean The happy hour was great the bistro meals were good value and very tasty

Miinukset: the only thing that needs improving is the pool area new lounges some umbrellas and maybe some foliage

Plussat: The bed was very comfortable

Miinukset: I booked a king bed, and we ended up with twin beds. Too tired to bother changing rooms, so we kept the twin beds.

Plussat: the staff were all so friendly and helpful everything was so clean and new

Miinukset: no complaints

Plussat: The room and staff were lovely. Breakfast was great.

Plussat: I loved the beds, comfortable mattresses, lovely pillows, cozy duvets.

Miinukset: They do not serve decaf coffee in the buffet breakfast. If you want one you have to pay.

Miinukset: Thought there would be bigger rooms. Thought it would nicer for the price for an ex room

Plussat: Had booked the room seveal months ago and when we asked for an upgrade , got it with a smile from the desk clerk.

Miinukset:

Plussat: Convenient to city centre and Central Station

Miinukset: overpriced breakfast

Plussat: Most enjoyable in all ways - Friendly staff - Clean Room with plenty of room with modern Bathroom - Good position in the city - Close to main Railway station - Taxis waiting out the front - Direct route to Airport - Good Restaurants on the river within a 10 minute walk - Would defintely stay there again

Miinukset: No

Plussat: We found , the hotel , and the staff to be of a very high standard. Well stocked mini bar for our late arrival.

Miinukset: Only let down on 2 issues ; poor quality toilet paper , and no complimentary biscuit with the tea/coffee . Am sure these are great cost saving ideas ,but , they take the shine off a great effort on all other fronts.

Plussat: bathroom is good and the car park is big

Miinukset: too expensive

Plussat: Breakfast was excellent

Miinukset: The room was very tired and furnishings needed replacing.

Plussat: Location of this property was the only positive

Miinukset: service, price

Plussat: They gave us a slice of birthday cake!

Miinukset: The TV welcomed me as ‘Mr’ Jennifer. The hot water took over 10mins to come through. Unfortunately there was construction next door that started at 6.30am so it highlighted everything that we didn’t like with the hotel. The staff were lovely, but as for the facility, I don’t think it was worth the money.

Plussat: Location

Miinukset: Room was quite dated and needed redecorating. Wasn't the 'executive rooms I was expecting. The executive lounge was quite disappointing too.

Plussat: Concierge.! They made sure that your luggage are in your room safe and out of your room upon check out fast.! Thanks to the leader leader that day

Miinukset: The selection of food in the lounge is very minimal . Not many choices. Room service was poor food was cold and arrive 45 minutes late

Miinukset: The breakfast was very bland, and not much to offer. Our first room the hot water wasn’t working, we were moved to another room and the aircon kept playing up on us.

Plussat: The staff are great and friendly and the location was perfect

Miinukset: No hot water on the floor we wanted to be on as we required a balcony suite.

Miinukset: Breakfast was awful! The waitress tried to put me at a dirty table when there were clean ones free & the eggs Benedict was disgusting!

Plussat: We enjoyed the welcoming staff at reception, the room was very comfortable. The staff in the bar, coffee shop and restaurant were all very pleasant. We also left an item of clothing behind and the staff were very helpful finding and returning same

Plussat: Helpfulness and friendliness of hotel staff and good selection of foods at breakfast.