Bristol hotellit lähellä Royal West of England Academy

Plussat: The location was brilliant, by the water, central for theatre and SS Great Britain. The staff are exceptionally charming and helpful. The menu in the restaurant is very good with lots of veggie options

Plussat: Comfy bed fabulous staff great location

Plussat: A pleasant bar area with drinks at a reasonable price. Nice breakfast overlooking the harbour area,for which a discount voucher was provided. Nice decor in bedroom. Friendly, helpful staff

Miinukset: Unfortunately my bedroom was facing a busy road with constant traffic noise even during the night and also at 5am bin men right below my window throwing bags of rubbish into back of dust cart. Also I was slightly bemused to find kettle and tea/ coffee making facilities in the bottom of a cupboard. Apart from these issues I was happy with my stay

Plussat: Total luxury, amazing attentive staff, location central, room had all amenities coffee machine, iron and ironing board, slippers,robe

Miinukset: Room was warm but air con provided. Overlooked the harbour bars late night music could be heard

Plussat: The staff were all very friendly and helpful.

Plussat: Staff were fabulous from the moment we walked in. We got an upgrade on our room and free drinks voucher because it was my partners birthday. A hotel is only as good as the people that work there and they didn’t disappoint one bit .

Plussat: The location of the hotel to local bars and restaurants and within easy reach of Bristol Temple Meads train station. Staff were very friendly and heard no noise when in the room.

Miinukset: The breakfast wasn't great, the bed was very soft and dipped in the middle. The lifts were slow and very small. The reception area for checking in was restricted by two large pillars. Generally the building that the hotel is in seemed very run down from the outside. Its been modernised but the old problems are still there under the surface.

Plussat: Fantastic city centre location, with modern facilities and welcoming staff. This is a typical modern city centre hotel, a little more atmosphere and individuality than some. Right in the heart of the waterside, so great for a weekend break. Significant discount on the cost of the NCP car park next door was also very welcome.

Miinukset: Nothing - as expected.

Plussat: Everything was just as hoped for.

Miinukset: The dining area for breakfast could have been bigger, but that’s about all I can think of that stops me giving it 10/10

Miinukset: Pieni huone

Plussat: The staff at this hotel go over and above what is expected. 1 member of staff had only worked at the hotel for 3 weeks but you would have not known. Young bar staff but 1 young lady, in particular, stood out by miles. Excellent bar skills which are quite rare these days, and more than courteous. The restaurant staff were impecably dressed, attentive and professional. Such a great weekend made oh so much better by our stay at this fabulous hotel. Will always use this hotel when staying in Bristol.

Plussat: Staff were very helpful. We were offered with a hot towel when checking in which was nice as we had a long drive. The room was huge and very comfortable.

Miinukset: Although the room was massive, the bathroom was a little on the small side. A bit of the room could have been taken up to make the bathroom bigger, but apart from that, it was great!

Plussat: There’s absolutely nothing wrong with this hotel, but nothing special either. Staff were good, cleanliness is good, room on the small side.

Plussat: It was generally okay.

Miinukset: It was pretty central but whole atmosphere in the area was a bit rough I feel.

Plussat: Siisteys, ilmastointi, hyvät sängyt

Miinukset: Aamiaisella olisi voinut olla myös vihanneksia. Puhtaat pyyhkeet oli rytätty hyllyyn.

Plussat: Maukas aamupala ja palvelu aamupalalla. Löytyi gluteenitontakin.

Miinukset: Siivous taso vaihteli kuuden päivän aikana turhan paljon. Enimmäkseen hyvä+ -tasoa.

Plussat: Overall a nice hotel. Friendly staff members and good location.

Miinukset: Room service is not great.

Plussat: Friendly staff, easy checkin

Plussat: Room was lovely i can not fault the room .However we did have a lady screaming and crying outside are room allnight waking my baby up. The staff are unhelpful and very rude and should not be working with people if they can not be polite. Breakfast was awful and again staff were unhelpful and rude. Would not pay to stay here again. And would not be reccomending to anyone eles

Miinukset: The staff need training in how to act with customers . Very rude and unhelpful. I asked for a blanket or pillow for my daughter to set up a little sleeping area for her as her travel cot broke whilst trying to put it up.. And i was told no very rudely. And then again at breakfast the staff were rude. I have stayed in many hotels and staff as always tryed to help as best they can. But this place was terrible and i will not be putting money into there buisness again. We had another customers screaming and crying right outside are room allnight and kept waking my baby up. And Breakfast was awful.

Plussat: Staff were very very friendly.

Miinukset: In Our original room, you couldn’t see the tv from the bed so we asked to be loved. When I booked I said it was our mini moon so could anything nice be done. They made swan towels and put some petals on the bed, so it was strange that they put us in that room.

Plussat: Easy check in/ out

Miinukset: Paying for parking which was expensive

Plussat: Great location and the 25% off parking at NCP is handy (otherwise would’ve been quite costly). Rooms were relatively modern and stylish

Miinukset: The view from our room wasn’t particularly great and upon arrival the room wasn’t clean - hairs in the shower, spray marks over the walls, paint over carpet etc. Told reception and all they did was get a cleaner to the room who sprayed it and wiped the shower, something I could’ve done myself!! Luckily myself and partner are not too bothered as it was for one night but if it had been any more ££ or for any longer I would’ve had to complain.

Plussat: Welcome

Miinukset: Car parking

Plussat: The hotel was perfect for what we needed - somewhere easy to access (NCP car park right next door), close to where we needed to be with absolutely no fuss checking in etc. We arrived quite late but were able to have a good salad and pizza at the bar. Service was quick and friendly. The room was quiet and comfortable.

Miinukset: I would have liked to have a bath as part of the ensuite but will check more carefully next time.

Plussat: We liked the location and the parking and the decor

Miinukset: The lift was not working from the underground parking up to the hotel and a notice said out of action until Dec! You have to be very fit to carry your bags up about 6 flights if stairs. The spa facilities were not available only the pool. We had to complain about the noise at night in our room a high pitched humming sound which we were told by the night porter was an engineering fault, we were offered ear plug or to be moved which we declined as it was 1am by that time and didn’t fancy decamping. The noise was still there when we left at 11.am, the reception staff had no knowledge of our issues overnight we felt was very poor.

Plussat: Beautiful building with gorgeous decor, the location was great as well.

Miinukset: The breakfast was nicer than average hotel offerings, but not worth $20.

Plussat: This location was fabulous! The staff went above and beyond to ensure our stay was the best it could be.

Plussat: The room was gorgeous. And the bed was so, so comfortable.

Miinukset: This is a tiny thing but a few more tea bags and milk would have been ideal. I went to make a cup of tea in the morning and there wasn't any left. Everything else was so luxurious it seemed paltry by comparison.

Plussat: Breakfast was excellent/Location perfect as we were going to the O2

Miinukset: All good

Plussat: Great time, well looked after. Very lovely breakfast. Spa OK

Miinukset: Spa could be updated

Plussat: The staff were very helpful. The room was very clean. The restaurant provided us with great food.

Miinukset: There are no longer any spa facilities and the pool will soon close, disappointing as this is why we have stayed at the hotel in the past.

Plussat: Great customer service. I had an early flight and they allowed us to check in when we arrived in the morning and allowed us to check out an hour later. Such a lovely hotel with nice decor and a great value.

Plussat: Rooms were clean and comfortable

Miinukset: The fact that facilities were offered that were not available and those facilities are still advertised on their website. False advertising and not going to get what you pay for or think you are booking! Poor resolution to this issue at the hotel...well actually they offered nothing but sheepish looks and no recompense. Overpriced for a room without a view.

Plussat: The room was really comfortable and a good size. The shower was great. The style of hotel was quirky and I really liked this design. The location was ideal for strolls and food.

Miinukset: It was upsetting to learn that the SPA was closed and this was the main reason for choosing this hotel.

Plussat: The pool was lovely but unfortunately the spa, sauna and steam room were not working.

Miinukset: They said they are closing the pool and spa facilities. This is a loss to the hotel.

Plussat: Clean and comfortable rooms

Miinukset: We booked this hotel for the spa facilities to be told after we had paid on arrival that they weren't available. There was no mention of this at the time of booking, we would have booked elsewhere had we known.

Plussat: Great staff, area was spot on everything walking distance great weekend!

Miinukset: Toilet leaked when arrived but staff couldn’t do anymore upgrade to kings room.

Plussat: Cleanliness, walking distance to main city centre, staff were friendly, nice size room

Miinukset: Waking up every hour because of them church bells ringing!

Plussat: The breakfast was amazing the service was good

Miinukset: All was sorted at the time The toilet was dirty, The pillows on the bed smelt of perfume and were covered in hairs The room was very cold heating apparently was still on summer time! And could not be over rode as the maintenance only work in daylight hours This was not what we expected from a Hilton Hotel chain

Plussat: The staff were very friendly, the hotel was clean and well presented. Breakfast was nice with a good variety on offer and the restaurant in the kiln was a great point of interest. Handy location, walking distance from the train station, local amenities and attractions and on the bus route to the airport.

Miinukset: There were no biscuits or chocolates in the room. We were given cookies on check in but the only option for those with a nut allergy was fruit and I expected biscuits/chocolates to be in the room in subsequent days but they were not. The room itself was nice but very warm and the only way to cool it sufficiently was to open the window which meant we heard a lot of traffic. The bed was very hard, and the pillows were too soft, offering no support. Also the bathroom needs reconsideration, all of the surfaces, including the shower tray, being very slippery when wet and whilst there is a handrail in the shower, there is nothing substantial to assist in getting in and out of the shower when the surfaces are wet.

Plussat: Location was great. Close to the local attraction . Short walk from the Station.

Plussat: Nice comfy bed and great pillows.... Shower was a nice dize and very good... Use

Miinukset: Entering the room.. There was a stale damp smell.. But after a day it disappeared.. Why have a kettle on a tray in the cupboard with no power to it... You have to take it off the tray and plug it in on the desk top??

Plussat: Check in was very efficient and straightforward. The room was well equipped, comfortable and nice view of the adjacent church (St Mary's of Redcliffe). Staff were polite and efficient. Met and surpassed the standard you would expect of a Hilton hotel but reasonably priced for such a central location (5 mins walk from both Temple Mead station and Queens Square).

Miinukset: The general condition and presentation of the hotel was very good but some of the corridors and stairwells were a bit dated and looking neglected. Roadworks in the general area (Temple Mead) make the hotel difficult to reach in a car but this isn't the fault of the hotel and hasn't affected my score. Booked a twin room but found it was actually a double upon arrival.

Plussat: Hotel was fine and nice but a lot of traffic noise.

Miinukset: Traffic noise. Room could be bigger

Plussat: Friendiness of staff

Miinukset: Room is too small for the price we are paying

Plussat: Everything especially the welcoming Cookie

Miinukset: Nothing

Plussat: Location, comfort in the bedroom and the level of interaction from the staff.

Miinukset: It was exactly what we needed.

Plussat: The room was excellent for wheelchair access and the shower room was fully fitted for disabled use

Miinukset: The lifts weren’t quite big enough to fit a wheelchair and cases at the same time!