Jokohama hotellia

Plussat: Nice private room, clean bathroom.

Miinukset: It's small. But it's a hostel, so i guess it's ok.

Plussat: It really does feel like home away from home and I loved that. I was afraid a bit that because of that I would not like the cleanliness or general organization of the place, but I actually really liked it - and cleanliness is TOP NOTCH!

Miinukset: I was super-tired that day after a whole day of standing on foot and walking around without getting to sit down for any reasonable amount of time, so having to climb to the upper deck of the bunk beds really hurt my feet - but it was not on "Futareno", they could not have known. I would say if you know this will be a problem for you too, you might want to ask them in your booking if booking the lower bunk would be possible.

Plussat: Great location

Miinukset: A little smell in the room

Plussat: Traditional

Miinukset: Sleeping mats a little uncomfortable

Plussat: Humble and friendly host

Miinukset: Its about the location. Its a little in the uphill, need a lot of energy especially while carrying lots of things at the peak of summer season

Plussat: The staff are very helpful.

Miinukset: The place and the people attending to your needs.

Plussat: Staff really friendly and helpful, the house is amazing and comfortable, old style and nice place to stay

Miinukset: Nothing

Plussat: I could not recommend Guest House Futareno enough! It was such a pleasant stay throughout, perfect for any kind of traveller - whatever your purpose or background. First, the staff and owners were really friendly and welcoming! The shared lounge area was a great place to wind down after a long, hot summer’s day. It was a lovely social space where you can chat with everyone while also doing your own thing. So thoughtfully decorated, where every nook and cranny is filled with little treasures. Rooms and beds were really comfortable, allowing for a good nights rest! I felt right at home and the curtains provide just the right amount of privacy. My room even had a dressing counter/vanity table equipped with everything you need to get ready in the morning. The amenities were spotlessly clean and comfortable to use. There are 2 bathrooms, one Japanese style and another Western style so you can choose which you fancy. Another big bonus was that the kitchen has lots of spices and cooking equipment. Also, laundry services (clean, dry AND folded) are available for a small fee which was super helpful for me! Thank you so much Kenta-san, Mina-san and Yasu-san!! I will recommend this guest house to all my friends and family coming to Yokohama.

Plussat: the japanese couple is running the hostel. they're so friendly and kind.

Miinukset: it's little inconvenient to have Access it sometime.

Plussat: Had a great time here!! Not every hostel's common area is friendly and inviting, but this one really is. :)

Plussat: everything!

Miinukset: nothing!

Plussat: Beautiful views from our room. Close proximity to shopping centers, subway, amusement park and short taxi ride from international cruise terminal! Large rooms with excellent bathroom. Luggage storage available pre-checkin and checkout. Airporter bus service available.

Miinukset: Nothing!

Plussat: The place is great, all I saw in pictures. The view is amazing! I booked for the view and the bathtub looking at the Yokohama Bay and it was all I dreamed it to be.

Miinukset: The heat! Crazy summer, 40C in the streets and the room with such a huge window, you would think they would out a nice AC, but no! The AC was at 18C, you couldn't make it lower and I paid a lot of money for that view, I wasn't going to close the curtains to keep it cool! VERY BAD POINT there, it was suffocating. The bathroom, wow! If you plan, like I did, to spend a lot of time in the room, be aware. It's hot like hell.

Plussat: View, location, ambiance, beds.

Miinukset: Group check in all at the same time.

Plussat: It was clean and comfortable! The bathroom was spacious and the bathtub, amazing and the view from the bedroom was beautiful.

Miinukset: I thought the breakfast was a bit weak. Everything else was perfect!

Plussat: Nice room with nice view very good

Miinukset: Very are many girls staff the welcoming Japanese customers more than foreign customers

Plussat: The location to the cruise terminal was fabulous. The breakfast fell short in choices.

Miinukset: We were quoted around $572 AUD and we were charged $647 AUD which did not make us happy.

Plussat: Amazing staff and location

Plussat: LOVED the location! Being connected to the hall and therefore within a 2-minute walk to stores, restaurants and the subway was AMAZING! Also being across the street from the amusement part and famous Cosmic Clock Ferris Wheel was Aldo simply awesome. The views - gorgeous! We really lucked out! Will DEFINITELY stay here again!

Miinukset: Would have loved a swimming pool for family to enjoy, including children.

Plussat: The hotel was lovely and our room was spacious. Great location!

Miinukset: We didn’t like that the pool and gym were not included in the price and were an additional (expensive) cost to use.

Plussat: Beds were comfortable. Liked the pajama like nightshirt.

Miinukset: Should consider more security.

Plussat: Beautiful hotel in a fantastic location. Nothing to fault on room cleanliness and housekeeping. However, front desk, concierge and gym staff are lukewarm in service attitude - and their English language communication isn’t up to mark, especially the gym service staff. Please note that hotel guests must pay to use gym and swimming pool, and it’s rather expensive.

Miinukset: Must pay extra to use pool and gym. Breakfast starts only at 7am that made it impossible for us to eat as we leave hotel at 7am. Expensive breakfast coupons are wasted and no refund was possible.

Plussat: The view

Miinukset: Had to pay equivelant of £40 per person per day for the use of the pool and gym, the shower only sprayed horizontally, flooding the bathroom every time we showered

Plussat: The hotel is very conveniently located, a 5-minute walk from Sakuragicho station. The room was big, with a breathtaking view on the Bay. As the hotel is in the Landmark Tower, there are plenty of places to eat within walking distance, same for shopping, and it's easy to visit lots of other interesting places by foot (Chinatown is 25 minutes away, 10 minutes to the Red Brick Warehouse, ...). I would definitely go back when I visit Yokohama again!

Miinukset: Pool access isn't included with the hotel room.

Plussat: Great location right by Sakuragicha station. Right on top of all shops and restaurants. Easy to reach China Town from here. Round the corner from bus tours. Fab hotel. Bay views are gorgeous. Clean and modern with fantastic staff. We loved it here.

Miinukset: Wi-fi a bit off and on and quite slow at times.

Plussat: Excellent location. Fantastic amenities and staff who were very good and efficient

Miinukset: Nothing

Plussat: Views are mesmerising. We stayed in ‘bay view’ on 63rd floor and mostly sat on the window seat in the room admiring the view! Room was clean, modern and bed ever so comfortable. Location perfect for malls, attractions and array of restaurants.

Miinukset: We had breakfast (70th floor) and the view was spectacular although I didn’t feel it was the best breakfast I had whilst in Japan, paying for view rather than food necessarily... Also believe a hotel of this standard should offer leisure and gym facilities included in atelier room or at discounted rate.

Plussat: Nice large room, very comfortable.

Plussat: Excellent location, the spectacular view. The staff were amazing, especially the lovely cleaning team. Large room with great storage for clothes and suitcases

Miinukset: Showing some signs of age, mould stains on the lip of the bathroom sink...pillows a bit soft, a couple of chairs might be better than the not so comfortable sofa lounge

Plussat: The Royal Park Hotel is always great. We have stayed there many times. The rooms are large and well appointed, the staff is nice, and the View, especially if you have a bay view, is great. Since the hotel starts fifty floors up, all views are spectacular. The breakfast buffet on the top floor is great with a wonderful view.

Miinukset: The check-out procedure could be better. You often have to stand in a long line if you check out at 11:00 am. I don't understand why a modern hotel in a modern country like Japan forces you to stand in line to check out rather than do it electronically.

Plussat: Kaunista paikka

Plussat: Hieno hotelli, hienot näköalat

Miinukset: Henkilökunta ei osannut vastata kysymyksiin kunnolla englanniksi, asioiden joustavuus oli heikkoa ja yleensä kuntosali kuuluu hotellin asiakkaille, mutta täällä se on maksullinen ja erittäin kallis.

Plussat: Facility is so nice. It is traditional but very clean. Every staffs were so nice.

Miinukset: Only one sad thing was tooth brush. It was poor.

Plussat: By far the largest room I've had in Japan. The room was a little older but there wasn't anything wrong with it. It had a great view of Yokohama harbor and the Yokohama Bay Bridge. The staff was great and accommodating and even held onto my luggage before I checked in and after I checked out.

Miinukset: There wasn't anything wrong with this hotel. The original price for the room was to high in my opinion but it was just fine with the discount I got from the site.

Plussat: Comfortable bed and location.

Miinukset: None.

Plussat: Very nice location for our needs. Very friendly staff.

Miinukset: Nothing, everything was great

Plussat: Lovely views, polite and courteous staff

Miinukset: Rooms are old and need to be renovated.

Plussat: Very close to everything in Yokohama and perfect location for Cruise Ship . View was exceptional from room and lovely walking park along seaway. Just a few blocks from china Town and the Shopping Street. Overall perfect.

Plussat: The hotel is very nice and has a wonderful location. Five minutes to train station, and five minutes to Chinatown.

Plussat: Excellent location. Courteous and helpful staff.

Miinukset: Shower. Doesn’t project the water much.very pleasant

Plussat: I had an amazing view of the Bay. The room was very clean and there were ample supply of toiletries. My son's bassinet was preparef, he enjoyed playing and sleeping there. The buffet breakfast was GREAT. The location was very convenient and I would visit again just because of the location.

Miinukset: most of the furnishing were a little worn.The buffet was limited, but it TASTES delicious.

Plussat: The amazing view of Yokohama bay from our room window, I could sit and look at it for hours, and it was extra wonderful all lit up at night. The room was great in all respects, and the staff, Wow! They know the meaning of courtesy & service, exceeding even the usual high standards of Japan. Would highly recommend and would definitely stay here again, no hesitation.

Miinukset: I couldn't fault it.

Plussat: Only there a few hours but we walked around no problems. Breakfast was very good with alot available to pick from. Beautiful view

Miinukset: Nothering that we saw or did.

Plussat: Friendly and knowledgeable staff and excellent location! Parking available on site for a daily rate. Lots of restaurants in the hotel. Very well decorated. Staff spoke English well which was a plus!

Plussat: Not so far from Yokohama station, Handy phone provided is very convenient, very clean rooms, charger for different devices provided

Miinukset: Ok

Plussat: Facilities.. Breakfast (1700yen) /prs

Miinukset: It's difficult to see the name Hotel from the street. Took me 5 minutes to find it although I was 20 meters near.

Plussat: Staff, location, cleanliness

Miinukset: None

Plussat: Ideal location for walking access to city life , Yokohama sights & the central station.

Miinukset: This is clearly designed as a business "mans" hotel for short stay occupancy. We were there for a week - one of four following Scotland in the RWC 2019. Thus considerable luggage & minimal storage space. Small wardrobe & no cupboards. Sound insulation left a bit to be desired. Baby crying in the adjacent room @ 3am was a bit if a disturbance.

Plussat: The location was great, very close to the train station. The room was clean and modern with a nice bathroom.

Miinukset: My main disappointment was how expensive it was - it was a weekend of the world cup rugby game but it was very expensive compared to other hotels we stayed in around Japan.

Plussat: Comfortable room, good size bathroom, separate toilet, good Japanese style breakfast

Miinukset: Lifts were very slow

Plussat: Everything

Miinukset: None

Plussat: Staff were excellent. We appreciated the upgrade in room. Room was very comfortable. Laundry facilities excellent.

Miinukset: Breakfast place refused us entry at 9.45am even though they say last orders at 10am.

Plussat: The complimentary smart phones in the rooms are so handy for calling home, GPS for taking out and looking things up. Japanese style bath was really nice. Toilet in separate room. Comfy beds and clean modern design. Restaurant and pub downstairs, laundry facilities where you can check status of machines on the room TV. Tons of restaurants and Yokohama Station nearby walking distance. The whole family loved it, especially after staying in the tiniest cramped rooms at Hotel Wing International.

Miinukset: Can’t really think of anything to complain about. It’s a great hotel!

Plussat: Good location, comfortable good size rooms and good value

Miinukset: The lifts were a bit slow

Plussat: Staff very nice, good location, room is very quite. convenient travel by bus from shin Yokohama station to haneda airport

Miinukset: No

Plussat: The location right at SHIN-YOKOHAMA station was really nice with access to the station all the restaurants and shops. Best location. Hotel was nice and comfortable and free drinks in the lounge was a nice touch.

Miinukset: This was a great hotel.

Plussat: Nice and comfy hotel, only 15 minutes away from Tokyo center with the Shinkansen, the hotel is located on top of a mall with the train station under it!

Miinukset: It is a good hotel! But quite expensive for what and where it is to be honest

Plussat: Perfect location, very clean

Plussat: Close to train station, shopping and dining.

Miinukset: No bar in the hotel

Plussat: Located inside the Shin-Yokohama station. Big clean room which not able to find in this offering price. Breakfast is fantastic, i love Italian style coffee in the breakfast corner. Taste not so common to find in Japan, like it. Alcohol, beverage vending machine and free ice machine in every floor. Coin laundry in one floor.

Miinukset: Difficult to access to hotel after 23:00hrs.

Plussat: The reception staff were lovely and even sang Happy Birthday to my husband when we arrived! Lovely clean comfortable rooms and the location is ideal for station and Nissan Stadium. Breakfast was superb in lovely open terrace, felt we were outside which was nice. All in all a lovely stay. Thank you all.

Miinukset: Nothing

Plussat: I dont usually write reviews but I have to do that for associa shin-yokohama. I have been to a lot of hotels all over the world but I've never been to a hotel that provided absolutely everything that I needed in terms of room facilities; the room had everything I needed in an unexpected way! It was very comfy and the staff were wonderful too. Arigato gozaimashita!

Miinukset: Nothing

Plussat: Breakfast food is nice Room is quite Air condition is good Staff is nice

Miinukset: No

Plussat: Breakfast , lounge room with free coffee and thee, helpful personnel

Miinukset: In fact nothing. Room could have been a little larger. Wheelchair blocked the way of others.

Plussat: Large and clean rooms, excellent breakfast, great location

Miinukset: One morning I had to wait 20 mins in line to have breakfast. This happened only one morning—out of the 7 dates I staid in this hotel.

Plussat: Great view from room and comfortable, if smallish, room. Friendly English-speaking front desk staff.

Miinukset: Location a bit remote from old town, breakfast options were not terrific.

Plussat: The size as well cleanliness of the room.

Miinukset: Nothing.....The stay was good and comfortable

Plussat: + location (fantastic view overlooking the bay) + clean and new hotel + staff very friendly

Miinukset: - Getting a drink in bar at night was very slow

Plussat: Aamupalakäytäntö reissun paras.

Miinukset: Sänky olisi voinut olla isompi.

Plussat: I love the room、room facilities、cleanliness、coffee、everything about this hotel was perfect！

Miinukset: Nothing

Plussat: A good sized room and bed, particularly for Japan. Great location and views over bay.

Miinukset: Breakfast was a bit cold but very varied.

Plussat: Aamiainen oli aina sama ja aika heikkotasoinen, ruoka loppui useasti.

Plussat: - the room is very comfortable and clean - we had a good sleep as the bed is very comfortable - very near to the anpanman museum

Miinukset: Nil

Plussat: Perfect for Anpanman museum and supermarket next door. Decent sized room for the price.

Plussat: i have enjoyed helpful staff, high quality of services and ensured privacy.

Miinukset: nothing.

Plussat: The room was very clean and spacious, easy walking distance to the waterfront which it being a public holiday the days we were there, meant there was a lot on and it was quite lively and fun

Miinukset: The bed was a little uncomfortable, (hard - gave me a bit of back pain in the morning!. Breakfast was a bit disappointing as the hotel was so busy they ran out of most things when we arrived which was a good half an hour before last order!

Plussat: the staff is really nice and it is in a perfect location!

Miinukset: my room was really hot

Plussat: Nice place, location-wise and friendly staffs

Plussat: Cozy, not too crowded compared to other places since there were only 6 beds in one room. Close to bay and china town is a plus, easy walk from station. Staffs are super nice and helpful. Would definitely come back again

Miinukset: Everything was perfect

Plussat: From owner to staff are perfect. Living room is quite sweet

Miinukset: kitchen is somewhat messed

Plussat: The owner, Taka, was amazing!!! He really went above and beyond to help me!! It was a great place to meet kind people, and the location couldn't be better!

Plussat: Super clean and very friendly Personal. Would highly recommend!

Plussat: Location was convenient

Plussat: I liked the location and the surrounding restaurants and bars. More than just Chinatown in this area!

Miinukset: The room's had a very foul smell. I think it is to do with the moisture in the air and the door being constantly open/ closed to the bedroom which is near to the outdoor corridor.

Plussat: Staff were very friendly and they even helped me carry some of my luggage up when I was about to check in. The bed was VERY comfortable and I had one of the best nights sleep over there. The hostel is a 5 mins walk from Ishikawacho station and a 5 mins walk to Yokohama Chinatown. Great value for the solo traveller

Miinukset: The room was a little foul smelling at first due to the number of clothes and towels hanging by the bedside but you will get used to it fast.

Plussat: Amazing location loved it

Plussat: friendly staffs, spacious room, clean, good location for event in Pacifico Yokohama.

Miinukset: no shower gel in bathroom

Plussat: Poor spread small breakfast room long waiting time

Miinukset: Elevator s stopped working 18 floor walk down with luggage .resturants have limited offerings and close to early

Plussat: This is a fine hotel on the waterfront and most top hotels in Japan will not be disappointing. Very clean, polite staff, awesome location, professionally kept.

Miinukset: The room sizes at this hotel and most others tend to be a little small. I do not like to feel I am closed in to a little space. This is my only real complaint.

Plussat: Staff were amazing . Food was great . Big bedroom

Miinukset: No pool

Miinukset: service slow in outlets

Plussat: I like the smell when I entered the hotel premises.

Plussat: + Got a free upgrade to the "Intercontinental Suite", with amazing views of Minatomirai, the Yokohama Bay, and Bashamichi. + The staff also pro-rated my first night's stay since I checked in at 4am. + Hotel is very nice, quiet, and has fast+reliable WiFi! + Location is excellent: the Intercontinental is one of the landmark buildings in the modern Minatomirai neighborhood of Yokohama; it just across a pedestrian overpass to Minatomirai Station and Queens Mall + Landmark Tower and all of the rest of the surrounding attractions. + Easy access to Tokyo via Minatomirai Station (from where you can catch a train direct to many Tokyo neighborhoods or get anywhere with 1 transfer). (I would recommend using Hyperdia (http://www.hyperdia.com/en/) for looking up train directions.) + While I was checking out, a staff member came up to help me with my two large suitcases and spoke into his headset to have a cab waiting for me by the time we got down the escalator. + Many more instances such as this of subtle and excellent customer service are what really defined this stay for me. + Access to the airports is easy via Yokohama station where the Keikyū Airport Line will take you to Haneda in 30 min or the JR Narita Express will take you to Narita in 1.5 hrs. If you are traveling light, you can change trains at Yokohama to the Minatomirai line and take that to Minatomirai Station, which is a block from the Intercontinental. (If you have a lot of bags, as I did, you might find it easier to take a 10 min cab ride between Yokohama station and Minatomirai station.)

Miinukset: - No power outlets accessible by the beds, hard to get at by the desk. - No ethernet (wired) internet connection. - Shower head and beds a bit short (I am 6'/1.8m and they were just fine, I would say that anyone taller might need to bend their knees, but this size is also typical of hotels in Japan).

Plussat: Large well appointed room with a comfortable bed and great bathroom facilities. The staff could not had served us better - we loved the service. The location is perfect for anyone wanting to stay in Yokohama. This is a large modern Hotel that provides old fashioned service. Highly recommend.

Miinukset: Absolutely nothing.

Miinukset: Price. Way too expensive. Price gauged because of world cup

Plussat: Lovely building.. a land mark. Super location, easy to get to transit, and shopping, sites. Comfortable bed and large room for Japan. Staff and facilitirs excellent.

Plussat: The rooms

Miinukset: Room service food

Plussat: Happy hour provided just the right amount of food after our flight from Canada. Loved our introduction to Japanese breakfast (I really like it) and they had some of the best croissants outside of France. Bathrooms had everything needed including English instructions. Awesome location that made it really easy to explore Yokohama on foot, even in the rain (umbrellas available at the desk). Great variety of restaurants close by. Hotel did an excellent job of keeping to Balinese theme throughout hotel.

Miinukset: We found the bed too firm and the futon comforter too warm. Rooms very small by North American standards - be prepared (and we managed for four days with 2 adults, 2 suitcases, two carry-on bags and some shopping).

Plussat: All was just wonderfull !!!

Miinukset: Only thé name or thé ryokan not frite in english outside on the street do no East To find

Plussat: Friendly team at the hotel and very willing to be of help.

Miinukset: The TV could not be operated because it had no operational information guide in English.

Plussat: Friendly staff even though most don’t speak English. Bali themed comfortable quite room and best was free bar in the evening.

Plussat: Helping nature of staff, free drinks of all type.

Miinukset: No Indian vegetarian food

Plussat: Super nice staffs, room is very clean. The best hotel for this trip.

Plussat: Very good staff and convenient location

Plussat: Lovely hotel with great staff. Location is quiet and there are plenty of dining options nearby (including two breweries!)

Plussat: Bigger room than average. Very clean. Nice bathroom. Just a few minutes from the Subway station. Friendly staff. Good Aircon. Smoking room in the entrance area. The have laundrybags

Plussat: Everything

Miinukset: Nothing

Plussat: Location si great. Everything is super clean. The rooms are big for Japanese standards.

Miinukset: The doors close really hard and loud, and it's unpleasant if there are a lots of guests comig to their rooms late at night...

Plussat: location is nice and much easier to visit center of the Chinese Town and Bay front. Amenities were also nice.

Miinukset: Nothing

Plussat: The location is good, so many restaurant and store nearby. The hotel staffs also very kind and helpful. The room is clean and well-prepared, and the bed is so comfortable. Greate experiences overall. Highly recommended.

Plussat: The hotel is located on a quiet street with many restaurants around. Only 3 minute’s walk from 関内 station, very convenient. The room is comfortable and clean, with pajamas provided. Really love it. Will stay again next time.

Plussat: Well sited for accessing shops, bars, restaurants. Very good coffee and breakfast in the attached coffee shop was reasonable.

Miinukset: Our room was rather small making it difficult to fit in our 2 large suitcases and at night we had to pull the bed away from the wall in order to get in.

Plussat: Erittäin siisti ja mukava paikka. Kaikki tilat näyttivät aivan uusilta ja kylpyhuoneosasto oli ihan luxustasoa. Kävelyetäisyydellä tärkeimmistä nähtävyyksistä. Henkilökunta oli ystävällistä ja avuliasta. Todella hyvä kokemus!

Plussat: Friendly staff, breakfast was great, location was good too!

Miinukset: While not the hotels fault, other guests were making a lot of noise well past midnight.

Plussat: Good hospitality!

Miinukset: Nothing

Plussat: The facilities, cleanliness, staff and the capsule

Plussat: I like how easy it is to check in. The staff is knowledgeable and friendly. The place is very clean.

Plussat: Good capsule hotel with great washroom facilities (beauty room, onsen)

Miinukset: No complimentary breakfast provided (other similar hostels do)

Plussat: Showers and bath area with sauna was great. Sit down, open area showers with very hot bath and cold plunge pool. In it every night. Staff are brilliant

Miinukset: Sounds obvious but pods are very cramped. Don't stay more than a couple of nights. Also beware you get kicked out of your pod at 10am until well after 3pm every day. An army of cleaners come in and go for it. Good luck trying to get in during this time. Common areas are still open.

Plussat: Facilities were extremely clean, and unreal. Great space and lighting in the bathrooms. The capsules were spacious and comfortable.

Miinukset: You have to vacate the room between 10am-4pm to allow house keeping to enter, all room facilities, bathrooms, showers are unaccessible during these times. Not ideal when you've enjoyed a few too many the night before at the rugby World Cup!

Plussat: Never stayed in a capsule hotel before, but this was superb. 3 of us all over 6 feet tall, no problems.

Plussat: The toilet shower head was strong, good that they provided clothing, comb, all necessary bathing items, the room was also not as small as I imagined.

Miinukset: The stairs up to the room, if you brought a heavy luggage, you would not be able to keep it with you, nor have much space to open it.

Plussat: Excellent location, pleasant room, efficient front desk staff

Miinukset: Bed was very uncomfortable. Not just hard, but the mattress might have been too old because there were ridges that could be felt. As a result we did not sleep well. The pillows were also too hard. The room was nice, but the decor, including in the hallways, appeared tired and in need of renewal. There was a bedside table on only one side of the double bed.

Plussat: Bed very comfortable and location amazing

Plussat: Hotel was great. It was an easy bus ride from Haneda airport. Staff was very friendly. Great location near the port and near Chinatown

Plussat: Old school hotel, with comfortable rooms on the big side and helpful friendly staff. Location very convenient for Chinatown and seafront.

Miinukset: Dining options were limited - couldn’t get lunch or dinner when we wanted - which was disappointing and the elevators were inexplicably slow.

Plussat: Location

Miinukset: The previous occupant of our non-smoking room had smoked. The hotel upgraded us.

Plussat: The location was excellent. The beds were very uncomfortable(hard), which seems to be normal for Asian hotels. The whole Hotel smelt like cigarette smoke which made it very unpleasant. Would be good to have staff who can speak English and show us how to get around and local sites to visit etc. Rooms were small for 3 people, and quite cramped. I would not stay here if it were not for the good location to the port where we left on our cruise ship.

Plussat: the staff was excellent in their service. The manager went beyond my expectations. he made a problem work to the customers advantage. Great job!

Miinukset: nothing stood out that needed improvement .

Plussat: This was the most expensive hotel I booked of all in my 17 night stay in Japan and I expected a bit of luxury for the price paid There is nothing special about this hotel at all it is old and tired decor wise and no facilities for guests The towels were awful -- paper thin

Miinukset: the hotel in general is not of value for money - or worth the daily rate

Plussat: There for the World Cup - excellent location - and value for money - does what it says on the tin

Plussat: Size of the room, quiet hotel, excellent location.

Plussat: NIce view of the harbour from the balcony. Short walk to the subway station. The restaurant Eggs & Things located on the ground floor of the hotel sells amazing pancakes.

Plussat: Room is big. Clean and tidy especially the toilet. Staff are helpful.

Plussat: Breakfast included for the price we paid would have been nice.

Miinukset: Didn’t include breakfast for the price paid.

Plussat: Location perfect, rooms are dated but very clean, staff helfpul at the front desk

Miinukset: there is a breakfast option at the attached restaurant but has to be a set menu, which is limited therefore did not do this

Plussat: The service is very good！The facilities are great！The room is clean and tidy！

Plussat: We ate at the attached pancake/waffle cafe. We thoroughly enjoyed the treat.

Miinukset: Hotel was up to expectations.

Plussat: We stayed here for half a day in between getting off our cruise ship in the morning and our late night flight. Location was very central. A few blocks away from Chinatown, opposite the Yamashita park which I enjoyed very much and also opposite the MYK Hikawamaru ship. One block away from the Keikyu airport bus which the reception had the timetable for and was very helpful to show me how to get to the bus stop. Just 2 mins walk away was a McDonalds and a convenience store where I bought some sushi for dinner. The balcony had a view of the park and cruise centre. Had good sized shampoo, conditioner and body wash in the bathroom.

Miinukset: Room was small.

Plussat: This is a perfect place to stay if you are coming/going to the Yokohama cruise port. Just a nice walk across the park to the terminal. Convenient to China Town and the mm Subway line.

Plussat: The rooms are like visiting my great grandmother in the 70's, same furniture and smell. It is a 15 min walk from the cruise terminal so you can see your ship, sadly the lack of noise control in the rooms (door latches are loose so every sound from outside is easily heard, and this means every horn on the harbour is heard, It is popular with Americans as there is a McDonalds downstairs and a pancake parlour. There are many hotels that are closer to the cruise terminal around the same price without the 70's decor and old persons odours.

Miinukset: No one speaks any English, whenever you go to the front desk, they all point to a sign that says 2pm (check in time) tried to explain we just wanted to leave bags, eventually they got the drift. There are loud speakers in the park opposite and from early morning to evening you can hear her screaming to sell tickets for boat tours, forget sleeping in. The curtains are not blockout so if you like to wake up at 4am each day, this is the place for you. The beds squeak badly and are lumpy. The pillows are filled with hard plastic balls, like sleeping on marbles.

Plussat: We had a great view of the port from our balcony.

Miinukset: More hanging space.

Plussat: Staff speaks English well and helpful. Location great

Miinukset: Just great

Plussat: Location was good.

Miinukset: Rooms were extremely small even though we booked a room for a family of four. Windows from room looked out onto walls so no natural light. Felt like a cupboard. Extremely overpriced for the room but it was during the rugby World Cup.

Plussat: Comfortable bed, clean room and friendly staff.

Plussat: Kaikki oli hyvää!

Plussat: Great location, helpful and friendly staff!

Plussat: The location, property and the bilingual staff

Miinukset: Nothing

Plussat: I love the service and the convenience of the location .

Miinukset: Nothing

Plussat: Dinner options at the cafe were delicious. The seared fish dish was amazing.

Plussat: Deluxe twin beds were like full beds. Staff was very helpful and it was close to the subway.

Plussat: Was a great sized room and bed for Japan

Miinukset: Did not have laundry facilities on sight although a great laundry nearby

Plussat: Arrived very early. Counter staff held our baggage and we were able to check-in 2 hrs early. Was a good experience.

Miinukset: Everything was fine and our timing wasn't quite right.

Plussat: Good location, nice view, and perfect service.

Miinukset: Nothing

Plussat: Hotel super clean, staff friendly and helpful, below ground and bridge connection to nearby shopping very convenient.

Miinukset: Long wait for food in sky bar restaurant, meals delivered separately, pricey.

Plussat: Staff are friendly and courteous. We

Miinukset: Room cost is on the high side.

Plussat: Club floor, perfect room and other facilities. Excellent.

Plussat: Good location, excellent staff.

Plussat: location is perfect,staffs are friendly and helpful.

Miinukset: i need to pay for using the swimming pool, its not including in the fee,

Plussat: Great location in the heart of the city and very close to the train station. I had an outstanding dinner at Sagami Steakhouse and the breakfast buffet was delicious. The staff were extremely helpful.

Miinukset: I liked the entire experience

Plussat: The staff are very helpful and kind and they really make your stay feel at home. The location is a big Check, it is accessible to everything- shopping center, bus terminal, train station and restaurants.

Miinukset: The cleanliness- our room is clean but the exhaust in our room is dusty, the chair inside the elevators are dirty, I didn’t expect it from a 5 star hotel.

Plussat: I liked the matress (it was so soft) and the staff was very friendly.

Miinukset: The thash can had red liquid all over in it and I had arrived around 11 am and they said I would have to wait until 3 pm to enter my room so they could clean it.

Plussat: Great size rooms & friendly helpful staff.

Plussat: Great location. Professional staff

Miinukset: None