Holiday Inn Express Brooklyn

I was not comfort.

The elevator was out of service. I booked online but they charge me twice and charge me for car parking 50$

Cramped rooms, run-down neighborhood

It was close to a subway station, and the staff were friendly. The AC in the room worked well, and the shower had good pressure and hot water. Breakfast was very good, and they had a respectable biscuits and gravy.

Very tiny room, even the mattresses felt like they weren't even full sized. No closet at all, just a tiny wardrobe that was already half filled with the iron and board. One of the phones didn't work. The room-darkening curtains did not close all the way. No luggage rack, so we had to stack our suitcases on the desk and chair. There was also no mini-fridge, but honestly where would they have put it, under the sink? The door wouldn't close tightly and did not feel very secure. The elevator was incredibly slow.

Inconsiderate

I had mistakenly made my reservation for the next day.

One of the front desk employee was exceptionally rude. Instead of attempting to help like the other front desk employee was doing, he dismissed me with no further assistance. I had a phone charger and my phone had died, he would not help me charge it. I wanted to us my phone to find a different hotel that I could stay at. I was inebriated, but your employee is not a health care professional to make that accusation.

We have stayed at this hotel before and found it to be convienent , it's near my daughter's apartment. the staff are friendly and helpful. the are clean.

It was clean and convienent...staff was helpful and friendly.

Room was ok & comfortable

Very poor elevator service - really could a second one, esp. for maid service - dingy hall carpet - hard to change temperature in room