EVEN Hotel Brooklyn

I like that the property was in a good location.

The staff wasn’t very helpful accommodating me with another room because of the “cleaning smell”?? There was a strong perfume smell in my room when I just got there. I asked if I could change rooms because it wasn’t pleasant and I wasn’t comfortable smelling it all night. An Asian guy was sent up to my room with a cheap air freshener bottle thinking that would defuse the room. I don’t know what type of scent or cleaning products the evenhotel uses, but it’s not very welcoming inside the rooms. My gf and I lit a lemon candle and tried to open the window (which didn’t work) just to air the room out. We managed to get some of the smell out our own. Reasons why I would never stay here again: Customer service - I don’t have it in me to explain. I’am disgusted. Breakfast isn’t free - when booking I wasn’t aware of this. I booked through 3rd party and it didn’t give me anymore information. No microwave - I was not aware of this. I had just came in from a restaurant at 2:30 am in the morning. I was hoping I could warm up my left overs. I asked the front desk about the microwave in the lobby. He said that they don’t have a microwave. He informed me that I could leave the evenhotel, and go to another hotel down the block which was the holiday inn. Not to mention, it was a very cold night, my gf and I just wanted to warm up our food, eat it at the hotel we paid for. We did not feel like stepping back out again. Not wanting to leave the hotel, Nevertheless, we got dressed and headed out to the holiday Inn down the block. Arrived to the holiday inn, I explained my story to the young lady at the first desk. She was very polite and let us use the microwave. We actually had a better experience at the holiday inn, just eating our food and was offered water and drinks. After experiencing great customer service at the holiday inn we dreaded walking back to the evenhotel.