Hotel des Galeries

Siisti huone, hyvä sänky ja tyynyt

Äänieristys oven kohdalla, pieni ikkuna josta ei näkymää.

Location, design and comfort.

Too many things, but mostly the feeling that the place is losing its class and charm. The staff were indifferent to the edge of rudeness; they had to be reminded about our questions, and blaming it all on new management and environmental concerns is not the best customer support angle. Especially when the shower box floods. It makes sense to remove bathrobes, slippers and shower caps, but somehow the price of the room stays the same - and if bathrobes (thankfully!) were still available on request, it should be the staff's job to offer it first, and not remember the possibility after a long conversation. A floor mat instead of a hand towel and the empty toiletries box that welcomed us didn't help either, not the explanation that the most natural place for bathroom tissues is a drawer in the hallway. We've been here before and the staff was never friendly or warm (not to mention professional) but this time it felt like dealing with campus students when the new manager is clearly away. Yet, before you go after your staff, check your policies.