A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Overbooked flight of airBaltic, tow hours of delay
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
same as from LUX … professional, nice.
Plussat: "Yes, Very good"
Plussat: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Miinukset: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Miinukset: "Nothing. Flight was amazing"
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Plussat: "The crew was great. The soecial meal request was hadled well despite oversight."
Miinukset: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Miinukset: "Don’t be late"
Plussat: "Food and service"
Miinukset: "Working wifi would be good. Better A/C. More comfortable seats"
Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"
Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "Larger meals."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Miinukset: "Transfer point needs upgrade."
Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"
Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"
Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"
Plussat: "Good flight, very attentive crew."
Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"
Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Miinukset: "Boarding was confusing and disorganized"
Plussat: "Good service onboard, good food. On time."
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Plussat: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Miinukset: "I don’t like the limited choice of drinks on these short KLM flights."
Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"
Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."
Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"
Plussat: "Food and staff were great"
Miinukset: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Plussat: "Flight attendants were friendly, but they only had limited resources to work with."
Miinukset: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Plussat: "We love the flight all the way"
Efficiency of the crew. The planes are small and outdated.
This was a short flight of about one and a half hours in economy. Everything was as expected as a short flight in economy class.
NEVER book through Kayak. First they booked us on a flight that didn’t exist and after they fixed the problem, we had to leave a day later then expected. Then because we were booked under SAS, but outsourced to a United flight for our first connection (because SAS doesn’t fly to Cincinnati), we were told our bag couldn’t be routed to our final destination so when we arrived in Newark, we’d have to get our bag from baggage claim, re-check it, and get our new tickets for the rest of our flight. Of course this caused us to miss the connecting flight to Copenhagen, and once rebooked, we lost another 2 days of our trip and added an additional country/ stop to the journey. And finally on our flight from Belgium to Venice, my baggage was lost, causing us to cancel the remaining few days of our trip (we were supposed to be hiking and all of our gear was lost in that bag). Since we booked under Kayak, we were punted around from Kayak to SAS to United customer service reps, everyone passing the blame off on the next company. Kayak claims no responsibility and the airlines refer you back to Kayak. Probably would have had as much satisfaction by setting a pile of $5,000 on fire. What a honeymoon.
Efficient boarding, good communication, reasonable coffee. Would have liked to know ahead of time about customizing dining options.
Outstanding service Boarding at the gate was a bit crazy. The gate seating area was small and they boarded the back of the plane and business and eurobonus at the same time which got crazy and very tight. Otherwise SAS is a great airline and service.
On the way from Stockholm to Milan, our tickets indicated business class-but we were seated in regular seats, separated, and no one even tried to accommodate us. My wife has neck and low back conditions that she needs to have extra space but we were completely disregarded. This is unacceptable
I never flew with SAS before and got to fly all the way from the US and I loved it !!
The staff between IAD and Copenhagen was not friendly
Kayak offered terrible service, and was unwilling to come up with better alternatives to fix their mistake. Don't choose KAYAK, if the airline cancels the flight, KAYAK only makes effort to avoid any accountability.
More water delivery and less time between meals. Good food and staff
Plussat: "The Crew was great. Friendly and attentive."
Miinukset: "Very small seat. Had a big person next to me and was quite uncomfortable"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Miinukset: "connection information very poor"
Plussat: "Fast and efficient!"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."
Miinukset: ""sporty" landing in Washington :)"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "The total experience from check-in to disembark was extraordinary. The crew were beyond eager to please and extremely responsive. The food was hot and very tasted. The beverage selection was finominal. The cleanliness of the plane and restrooms, although the handle for one of the restrooms fell off the door."
Plussat: "Good crew"
Miinukset: "Premium economy wasn’t as good as others"
Plussat: "This airline is punctual and the pilots are good."
Miinukset: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."
Plussat: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Miinukset: "Having to pay extra for normal legroom"
Plussat: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Plussat: "Boarding was smooth, luggage came out quickly."
Miinukset: "No entertainment, only coffee and tea served."
Plussat: "Plane was fine and it arrived on time."
Miinukset: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Great flight, friendly crew, good food, entertainment was ok"
Miinukset: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"
Plussat: "Easy boarding. Friendly staff"
Plussat: "Smooth flight, boarding was seamless."
Plussat: "Friendly staff"
Plussat: "easy board, timely departure & nice tea :)"
Miinukset: "seats were small and a bit dirty"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Miinukset: "The flight was cancelled the morning of."
Plussat: "Plane was quite empty"
Miinukset: "Plane wasn't in the best shape"
Miinukset: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Plussat: "The cleanliness"
Miinukset: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Plussat: "New airbus with good entertainment screenset clean"
Miinukset: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Plussat: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Miinukset: "The slight delay due to something not being able to lock."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Short flight, friendly crew."
Plussat: "On time and smooth travel."
Miinukset: "No choice in dinner items."
Miinukset: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."
Plussat: "Plane was clean and comfortable"
Miinukset: "Seated by toilet which Ididn't realize"
Plussat: "Easy flight, nice crew members, no issues had here"
Miinukset: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Plussat: "They checked my mobility scooter at the plane door, put it underneath and brought it back up to the plane door in Chicago. WHAT service!"
Miinukset: "I did NOT like the fact that this was NOT true in Copenhagen. I checked my mobility scooter at the plane door, they put it underneath, but was met by a man who said he was going to take me to pick up the scooter (in the baggage claims area--after I was promised in Chicago that it would be at the plane door when I arrived in Copenhagen). Made me get in an enlarged golf cart, and took me to the "transfer area" -- where I had to get into a wheel chair -- for the rest of the journey to the baggage claim area. Then he stood there waiting for a tip that was to NEVER come!"
Miinukset: "I was bumped off. So I liked nothing about that SAS flight."
Baggage drop Tukholmassa oli vaikeaa löytää. Terminaali 5 on sekava remontin takia, siksi ohjeistus/kyltitys pitäisi selkeyttää. Lyhyellä lennolla on typerää tarjoilla mitään. Finnairin mustikkamehuinnostus on outo: se on roiskuessaan tahraavaa nestettä, jonka jakaminen ahtaasti istuville matkustajille on täysin turhaa. Vesi riittää, jos sitä on erikseen tarjottava 45 minuutin matkalla.
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Wheelchair assistant was late in getting us to gate as was pre arranged….we had been told that they would pick us up at the priority lounge however they only came after a few ph calls … the airport assistance was excellent in the beginning …the failure came only with the tardy lounge connection. Otherwise all was excellent with Finnair and the initial wheelchair service went very well. Thankyou!
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
both flights were delayed
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Vähän myöhässä muuten kaikki sujui loistavasti
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Not fan of Air Canada. Only two things they ever serve for in-flight food. Chicken or Pasta. I traveled many times with them , never heard about anything else from their mouth for food. I call them "cheap chicken pasta airline".
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
Great leg room and very clean plane nothing could be better 😁
Plussat: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Miinukset: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Plussat: "We made it safely to our destination."
Miinukset: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Miinukset: "One Toilet for a full plane with 150 passengers...."
Miinukset: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Plussat: "Very nice plane and we left on time and the flight was very smooth."
Plussat: "everything was good enough"
Miinukset: "I would like a meal and drinks on the board"
Plussat: "flight crew was amazing."
Miinukset: "Boarding was poorly handled by airport staff"
Miinukset: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Plussat: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Miinukset: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Miinukset: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Miinukset: "Short flight and unmemorable (that's a good thing)"
Plussat: "Instructions for connected flights at airpotr were clear"
Miinukset: "Connection time 10 minutes instead of planned 30"
Miinukset: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."
Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Miinukset: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Plussat: "Newer plane for this stretch."
Miinukset: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Miinukset: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Plussat: "If water was free it would be better. Other than that everything was fine"
Plussat: "Everything was excellent"
Miinukset: "Nothing. All was good"
Plussat: "Flight was short and sweet, no problems to report."
Miinukset: "Charging 30 Euros to check in at the airport is lunacy."
Miinukset: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Miinukset: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Miinukset: "I needed to cancel the flight a month before, and I got no refund"
Miinukset: "No food or entertainment."
Miinukset: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Plussat: "It got me from point A to point B."
Miinukset: "Seat was uncomfortable and next to an odorous toilet."
Plussat: "Brand new aircraft Wider seats as normal Good selection of food"
Miinukset: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Plussat: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Miinukset: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Miinukset: "paying for water!"
Miinukset: "surprised i had to pay for coffee"
Miinukset: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plussat: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Plussat: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Miinukset: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Plussat: "Flight was on time which was surprising given a late snow storm in Tallinn."
Miinukset: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Plussat: "Boarding was efficient."
Miinukset: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Plussat: "Moved up to First class section."
Miinukset: "No refreshments"
Plussat: "New Planes, crew"
Miinukset: "Entertainment cost !!!"
Plussat: "Fine, left on time, short flight."
Miinukset: "No complaints"
Plussat: "The flights were on time, and the Riga airport was efficient."
Miinukset: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Plussat: "Clean and modern airport in Riga Baggage well handled on connection"
Miinukset: "Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins."
Plussat: "Punctuality and professionalisms were at the best"
Miinukset: "All ok"
Plussat: "Loved everything! Including the food."
Miinukset: "I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find"
Plussat: "Good seats"
Miinukset: "Boarding process and Entertainment options. Availability of Snacks would also been good"
Miinukset: "Rest rooms were clean, food was adorable, good coffee, no complaints."
Plussat: "Seats were comfortable. The crews were helpful."
Miinukset: "Cleaner bathroom on the plane."
Miinukset: "Boarding was awful"
Miinukset: "If we hadn't been delayed for an hour due to issues with late passengers Breakfast was minimal and not very good Entertainment options were limited Some of the crew seemed dismissive of African or African-presenting passengers"
Plussat: "Good movies."
Miinukset: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Plussat: "The flight attendants were wonderful and the movies and space for the kids was great!"
Miinukset: "Flight was delayed. Connecting gate was on the other side of the airport. We were running from one side of the airport to another. They should have provided a shuttle service for all of those passengers."
Plussat: "Seats were fairly comfortable with decent leg room."
Miinukset: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."
Plussat: "Nothing really"
Miinukset: "Late boarding, had to check the bag, had to wait forever when landed in the plane"
Plussat: "Helpful services."
Plussat: "Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job."
Plussat: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Miinukset: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Plussat: "Great wheel chair service"
Miinukset: "Polite customer service agent"
Miinukset: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."
Plussat: "The crew were pleasant."
Miinukset: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Plussat: "One positive point. The boarding went well. The flight took off before schedule and arrived ahead of schedule."
Miinukset: "Cramped seating. Flight attendants hardly seen (they are busy trying to sell stuff). Not a glass of water, if you get thirsty it's 3 euros for a small bottle. You get what you pay for..."
Plussat: "Everything about the flight."
Plussat: "I liked the organization and service"
Plussat: "Film selection"
Miinukset: "Food was disgusting"
Miinukset: "They change my flight, and I had no kosher food in the other one"
Plussat: "Everything was perfect, highly recommended"
Plussat: "Punctual, clean plane, friendly service"
Miinukset: "Everything was as expected. Full flight!"
Plussat: "Every person was friendly."
Miinukset: "Our flight was delayed an hour."
Plussat: "Staff was ok."
Miinukset: "Very poor service at brussels airport. It took 15 minutes to connect the bridge and evenually we had to go down the stairs to take a bus that also took 15 min to start. We also left late frm malpensa due to late check-in but i thin rhe plane actually camw in late too."
Miinukset: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Plussat: "Everything was generally good. Food was slightly below average."
Miinukset: "Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems."
Plussat: "Problem was, my luggage didn't arrive. I am now in front of lost and found desk, expecting it will come one of next days. My additional problem is, I am traveling on Wednesday in remote area by car and need desperately my luggage!"
Miinukset: "Didn't get to find out gate number until 30 minutes before flight took off! Not good, too much stress and running.too"
Miinukset: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Plussat: "The on board crew was very helpful."
Miinukset: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."
Plussat: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Miinukset: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Plussat: "Tons of food"
Miinukset: "Terrible in flight entertainment selection"
Miinukset: "Seats had no cushioning on bottom or back"
Miinukset: "Baggage handling"
Miinukset: "All of it. Missed an event because of their delay. An event I paid for."
Plussat: "I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth."
Miinukset: "Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life."
Plussat: "Same as above"
Miinukset: "Same as above"
Plussat: "Great food and nice crew. They had good tv shows."
Miinukset: "I don't have anything to complain about."
Plussat: "I loved the crew and the ease of boarding"
Miinukset: "I had a full day of flying, and there weren't any snacks made available!"
Plussat: "I liked that my seat was by the window and I saw the most beautiful sky in my life! And the seat next to me was empty so I was able to stretch my legs and even lay down to sleep. The crew was very attentive and knowledgeable. Food was very good, I was just glad that I was fed."
Miinukset: "The only thing I didn't like is that turbine was blocking my view but I wasn't a big of a deal at all. I was just happy that all that long flight I was sitting by the window and was able to see the sunrise."
Miinukset: "it was very confusing that kayak keep changing my flights (and the depature time of my first flight). i ended up needing to go out of custom to get my connection tickets at toronto and missing my flight."
Miinukset: "The tragedy in Brussels closed the airport and canceled the flight, and my agent has been unable to get the ticket refunded despite all his efforts."
Plussat: "very friendly crew. great landing in very windy condition"
Miinukset: "bad seat"
Plussat: "Crew was very friendly"
Miinukset: "Seats were the worst ever"