Hotel Zenit Budapest Palace

Everything really, from the location to the cleanliness, to the amenities and the quality of the property itself. The reception team were amazing, exactly the welcome I needed at 22:55 on a Saturday night. After the awful day I’d had travelling, they were like a blazing fire after a trip up Everest! The breakfast was great, something for everyone and the restaurant set well and welcoming.

What really let the property down was the barmaid working both evenings. On the first night I was heading into the bar at 23:10 & understood it was the end of her shift and she was trying to close up to handover to the night porter. However, I’m a hotel resident in need of a beer after a hellish day. What I didn’t need was a disinterested, miserable, surly and clearly irritated by my presence, member of staff giving me poor service and an even worse attitude. Anyway, I chalked it off to her having a bad day and left it at that. The next night I got back to the hotel after an excellent day exploring Budapest. I went down to the bar around 21:00 with my book and a thirst. The same barmaid was on duty but this time sat on the customer side of the bar and slumped over playing in her phone! I stood next to her and she lifted her head up and grunted at me. I was polite and asked for a beer, to which she huffed and puffed and stomped round to serve me. No interaction, no smile, no welcome, no interest. Charmless to beyond the point of rudeness, this young lady could probably turn milk sour just by looking at it. If I was management I would want to know about her appalling customer service skills and get her on a teasing course, sharp. Oh and to top it all off, when I checked out the next morning she hadn’t charged my drinks to my room, even though I’d signed for them. That’s probably more worrying to the management tbh. Shame, because they nearly got 10/10.

after you pay when you came they take extra tax

Reception staff- very polite and professional. Answered all queries and provided good suggestions and correct information.

Bedroom slippers would be useful

Fantastic location and staff. Excellent location. Close to the city center, cafes and restaurants. And also walking distance from the palace, bridge and parliament.

Location and helpful staff that spoke English.