Palace Hotel - The Hotel Collection

Hotel was clean.

A bit too warm!

convenient for opera house

back facing room and afair distance from the lift, my husband has walking difficulties

Friendly, quality staff. Good breakfast.

The quality and selection of food in the restaurant was very poor and lets down this otherwise excellent hotel

It is not value for money. First time (out of many stays at hotels in the UK/worldwide) I have come across Car park charges (3.50 per day) and internet charges on the top of room charge (GBP 6.50 per hr, 12 GBP per day). The food is good, and the staff is nice during the meals but does not seem to be professional. The overall impression is unfriendly. One of our colleagues did not have internet appliance in the room. Rather than go and check her complaint, a memebr of staff sent back to "look for it better, as they shall be in every room". Then next day after repeated complains she had an appliance brought in; which did not work and again instead of checking she was advised to "enter the room number correctly". They seem to be nice people but either not trained, or suffer from severe lack of personell.