DoubleTree by Hilton Cambridge

everything here was tired and dirty for a hilton hotel and the money they charge it was a disgrace, the first room they gave us had no aircon which we paid £190 a night for, so they moved us to another room which they said was an upgrade but the room was smaller and overlooked a car park (not an Upgrade!!!). the room had dust everywhere and the bathroom floor was disgusting all of the fixtures and fittings in the hotel looked old and worn. the minibar was empty and the bed was so used and too soft you almost fell out if you went too close to the edge. I marked the mirror in 4 places in the the dust to see if they would clean it the next day but when we returned the dust was still there. all of the corridors to the rooms had rubbish, empty glasses and bottles which stayed there all day and the next morning. although the great the location we will never use this hotel again.on top of all this they charged £21 to park our car per night.

Clean rooms correctly and change mattress

It had a lovely outdoor area to sit and have a drink or something to eat

Room location was terrible right outside the window where trucks pick up the laundry so early in the morning. The room was nothing special for the price it was certainly not good value for money Make sure you check your account we had breakfast added to ours one morning and we didn’t even have breakfast

Location lovely, and the staff were all really friendly. The room was pleasant and the shower was lovely and easy to figure out (which isn't always true of hotel showers!). The breakfast was "fine" (see below) - I particularly appreciated the self-serve coffee bar; as a self-confessed coffee addict, a small pot per table (or worse, a waiter pouring one) doesn't cut it.

All in all, everything was "fine" - I felt however, that it was very, very, VERY expensive for what was, based on my experience of other UK hotels generally and Cambridge ones specifically. For the price I paid, I'd have hoped for a bath robe, plenty of milk for the courtesy coffee/tea tray in the room (this is, in fairness, a constant bug-bear of mine in most establishments), a slightly better stocked breakfast buffet, and a bit more attention to detail. For example: the mini-bar had several drinks which required a bottle opener, but there wasn't one; they seemed to think I might want to buy an extremely over-priced mini-bottle of wine, but that I'd then be happy to drink it from a mug or water glass. The booking site said that there was a fridge - it was the mini-bar and I only figured out just as I was about to leave that there was a bit of space in the top shelf if you wanted to keep a drink of your own cold. There were no explanatory notes to this effect until you opened the door of the mini-bar which held shelves which made the whole thing look full. Given that there were TWO signs warning you that it was 'touch-move' in the mini-bar, and that any movement would trigger a bill, it might have been nice if they'd also said, "You will find space inside the top shelf for your own drinks." Explanatory detail generally was lacking. I paid for a King Room with Views (which I got) - I think a few more in-room 'touches' would have been nice.

Location, bed, staff and breakfast

Hotel looks and is tired, bedroom too small and dark, tiny bathroom with only one sink. Having to pay extra for the internet, paying £21 per 24 hrs for parking !