Hotel Imperial Laguna By Faranda

I like location

No microwave, bathroom wasn’t working properly and at night people trying to open your door while you’re in there.

I like the bar and Restaurant outside. Staff was very friendly!

Reception staff was rude, but speaking language very similar to English so I could understand a little bit. Cleanliness poor, I think that shelter for homeless animals where I work looks much better.

the beach was nice to sit in the lougne chair in the evening and sunrise, they had their own colorful cancun sign

we were supposed to stay here and then they said we had been upgraded when we arrived, they told us to drive ourselves to alternate vacation overlooking the ocean and with free breakfast. it was very much a downgrade as the hotel we had booked had a kitchen and this did not even have a fridge, the free breakfast sucked. however we did like the empanada place next door to the front of the hotel.

The staff lovely because the locals are lovely people and the room clean and the beds firm.

Not properly set up for breakfast. Property cluttered and claustrophobic and certain floors under construction.