Kenzi Basma

The rating in booking.com was misleading... booking.com never fail me in all my bookings (except this one) and I’m still gonna book thru them in my future bookings.

Everything. Staff isn’t helpful. They are there to just man the property but service wise, they have a lot to learn.

The shower was nice and spacious and the bathroom big.

The overall maintenance of the hotel was bad. Hallways smelled of mold and were dingy. The room smelled of smoke and mold as the hallways and rooms had old carpeting . The porter told us smoking was allowed in the property so hence ... We both were not happy about that since we asked for non smoking. When we gave feedback during check out the lady said there was only one room on each floor and we should have asked for it. How are we suppose to know. All we could do was ask for a non smoking room. The bathrooms were a good size and decent. The lady from housekeeping that brought us the iron explicitly wanted to come back at a certain time to pick up the iron expecting a Tip. The security staff were alright. The fire alarm went off on a Monday morning at 7 am and when we called in panic the front desk said there is no fire it was a test. We thought an odd time to test the alarms. We had another night booked but cancelled that and booked at another property.