Citrus Hotel Cheltenham By Compass Hospitality

Hi we stayed here for two night whilst working in the area. Hotel will require security over night as there was lots of shouting out side early hours in morning We awoke early to go to work and right outside hotel was bin bags scattered all over road with cloths in like I said require security Hotel was clean tidy staff not much help not the best communication

Staff are very welcoming and friendly, rooms are nice and large.

There was a strange smell of urine in the room in the morning, seemed to be coming from the vent. 2 of us staying, 2 key cards, 1 set of towels and 1 set of gown and slippers, not bothered about the gown as didn't use them, but don't want to be accused of taking the missing one, only I didn't think to say something until we were on our way home. Shower cubicle needs a shelf, and rust removed. Toilet handle could be cleaner.

Not much if anything.

Difficult to park in the car park no signage on how to access it. Frosted glass sliding door to access the bathroom covered in paint spatters. Carpets didn’t seem clean. The WiFi sign on the side was greasy. Requested a double room and had twin beds pushed together instead. Felt very uncomfortable staying here but staff seemed nice.