The Raintree, St. Mary's Road

Behavior of the staff right from the entrance guard to the housekeeping staff was excellent

Well our problem started right from the start when the staff had no clue abt the booking details from booking.com or they forgot and they end up giving up deluxe instead of club as it was full according to the guy. However after almost an hour of going back n forth they gave us a club room which they initially denied . We were 3 people n to claim that 3 sleeps in their club is a joke.. The hotel had given description of one king bed and one futon bed. They never had futon bed n no space for it and squeezed in an extra bed which made the stay more uncomfortable. Unprofessional reception staff members is what made it really bad. They were the most polite yet confused folks I ve seen. Initially with the entire confusion of not being able to reserve the room for us and then taking in the money completely at the time of check in itself and then, after checking out completely , one of the lady at reception suddenly remembers that 1k was pending as their system was having trouble and wasn't reflecting in the bill it seems and for what it was , she had no idea about the same. @above the sea level staff totally had a laid back attitude, we're not quick n prompt with attention we needed . To be honest, not worth the money . When we book a 5 star , we expect the service and professionalism to be at that level which lacked totally here.