Jersey City hotellia

Plussat: The staff was very nice

Miinukset: The room was to small.

Plussat: The location was perfect. Staff was excellent. Very enjoyable.

Miinukset: The rooms were so small could barely walk around. Nicely appointed but very small

Plussat: great customer service. nothing too much trouble. food/drink very expensive.

Miinukset: could do with a waste bin in bedroom as well as bathroom. No sanitary disposal bags in bathroom.

Plussat: The Archer is a really great hotel located in midtown Manhattan. I loved the friendly staff, the room style, the shower and the snacks in the room (nespresso too!)!

Miinukset: The room was just large enough to fit a queen sized bed. It felt very cramped. As a single traveler it was ok, but with a companion it would be too small.

Plussat: Bed fantastic. Coffee super!

Miinukset: The housekeeper threw away expensive face cleanser that was in the shower

Plussat: Great location. Reasonable priced.

Miinukset: Cheap breakfast but bread, croissants, etc missing from the table. Rooms extremely small.

Plussat: Erinomainen palvelu koko hotellissa. Hyvät sängyt ja huone oli just niin kiva kuin kuvissa luvattiin. Sijainti keskeinen, kattoterassi ++. Hinta/laatu-suhde kohdillaan.

Miinukset: Aamupala ei sisälly hintaan, mutta tulipahan bongattua kivoja muita kahviloita sen takia.

Plussat: Todella ystävällinen henkilökunta, keskeinen sijainti, rauhallinen huone, supermukava sänky

Plussat: The room was up to date and nice.

Miinukset: The room was small. There was construction on street that made the location not great.

Plussat: Staff is nice

Miinukset: bed is too soft and air conditioner isn’t working too well. The room was either too hot or too cold.

Plussat: Loistava sijainti lähellä Bryant Parkia. Siisti, pieni hotelli.

Miinukset: Queen sängyt olivat pieniä, pituus alle 200cm, king vuode on iso. King huone oli todella pieni.

Plussat: The location was great and the nightly little treats were fabulous. Nothing was too much trouble!

Miinukset: Rooms are a little small not much space to put 2 bags

Plussat: 5 mins from the 911 museum and an amazing view of Jersey. A good hour walk to Midtown.Extremely clean and large suite.

Miinukset: Very soft beds and pillows compared to UK standards.Both my husband and I have sore backs now. Wasn’t informed about a $100 per night hold on our credit card when we checked in, so had to go back down to query it.

Plussat: The shower in the room was amazing! The Rooftop Bar view was outstanding and the staff was great

Plussat: Decor was great! Location was Great! Service was Great! accommodations were great!

Miinukset: no

Plussat: Stayed here four times already. Good property and location.

Miinukset: I was robbed in my room. Someone stole brand ner airpods from my luggage. Reported to security at check-out and today, 2 days later, haven't heard back, even being a Hilton Diamond Member.

Plussat: Location, decor, comfort.

Miinukset: We had a beautiful view but were unable to open the blinds. Asked for service and only got partial resolution. Very frustrating. Remotes to operate lights and adjust shower and blinds were outdated, unintuitive, and quirky. Too expensive for this!

Plussat: The location is perfect with a wine store downstairs, mall across the street, near great sites, river steps away, easy Subway access, and stunning views. I also love the decor and vibe of the hotel and rooms; & that the room is so automated.

Miinukset: I only marked down the room because the bathroom door does not latch closed/ offers no real privacy. I do understand the modern touch to this, but it is not a practical thing.

Plussat: Everything!

Miinukset: Not a criticism as such, but shame roof bar closed during our stay but didn’t spoil our trip as lobby bar was fab!

Plussat: It's a beautiful hotel and the room was very comfortable.

Miinukset: Not really, it was great.

Plussat: The bed was amazing huge and so comfy.

Miinukset: Nothing

Plussat: We found nothing to not like about this hotel. The location, room, rooftop were all excellent.

Miinukset: The trend amongst hotels to no longer put both a fitted and top sheet on the bed. I would rather have a top and fitted sheet along with the duvet. However, we called down and this was taken care of and we were brought the additional bedding we requested

Plussat: I love the separation of the bathroom and shower. Also having the separate living room is awesome for having a teenager sleeping on the sofa bed. We can all get ready with privacy and not getting in each other’s way!

Plussat: A phenomenal experience. Our second stay. Easily our favorite hotel.

Plussat: Hieman niukka, mutta hyvä hinta/laatusuhde Manhattanin mittapuulla.

Miinukset: Huoneen siivous venyi jonain päivänä hieman myöhään. Se ei kuitenkaan häirinnyt suuresti.

Plussat: Location, friendly staff, roof top view.

Miinukset: The room wae a little to small but perfect

Plussat: Location perfect, extremely clean, staff always friendly and helpful

Miinukset: Nothing!

Plussat:

Miinukset: Dirty sheets in the new room. Did not clean our the room the whole day

Plussat: Great location, very nice staff, they were always very friendly and helpful.

Miinukset: Two pillows per person needed.

Plussat: We love the CitizenM concept, having stayed at a number of their other hotels. The hotel was well-located with great vibe in its lobby/restaurant and bar. The staff are friendly and very helpful. The beds are supremely comfortable and while the rooms are compact, they are quiet, well-planned and spotless.

Plussat: Loved the location. Room and all public areas were all super clean.

Plussat: Teattereita ympäristössä, Metropolitan oopperaan käveli 20 minuutissa, kävellen myös Madison Sguare Garden, Macys, Rockefeller Center, Empire State Building. Metro vieressä. Aamiaisella hotellissa hyviä sämpylöitä, croisantteja, pannukakkua, jogurttia, mysliä, paloiteltuja hedelmiä, juustoa, kinkkua, pekonia, munakasta, keitettyjä munia, mehuja, kahvia,teetä. Hyviä aamiais ravintoloita myös ympäristössä. Kattoterassi ravintola oli myös kiva. Kaikki toimi hyvin vaikka huone oli pieni.Ipad huoneessa hyvä sekä ilmaiset elokuvat.

Plussat: Great location for getting about on foot and by underground. Friendly staff and a really funky lobby.

Plussat: Etsimme nuorekasta, siistiä, modernia, suhteellisen uutta ja hyvällä paikalla olevaa free wifi-hotellia, jossa on jääkaappi, mutta ei kokolattiamattoa. Hotelli täytti nämä odotukset. Lisäksi sänky oli erittäin hyvä. Vaikka huone oli pieni, niin neliöt oli käytetty nerokkaasti: sängynaluslaatikkoon mahtui ainakin pienehkö matkalaukku. Modernilla iPad-systeemillä voi hallinnoida mm. valoja, verhoja, lämpötilaa ja TV-ja Netflix-kanavia. Toiveen yllätyksestä syntymäpäiväsankarille mm. kortti ja tervetuliaisjuomat hotelli toteutti sähköpostikirjeenvaihdon jälkeen. Hotellissa oli turvallinen olo ja kattoterassilta oli hienot näkymät! Aamiainen oli yllättävän monipuolinen, joskin se alkoi kyllästyttämään jo loppuviikosta. Jos kävely ei riitä liikunnaksi, niin 24/7 kuntosali oli riittävä. Teatterit, Central Park, Times Square ja muut tärkeät "must to see"-nähtävyydet ovat kävelymatkan päässä. Hells Kitchen ravintoloineen ja metroasema ovat aivan nurkalla. Digi-aikakaudella ei juurikaan tarvitse tulostella enää mitään, mutta tarvittaessa sekin onnistuu asiakkaiden käytössä olevilla koneilla. Henkilökunta oli erittäin ystävällistä.

Miinukset: Huone oli yllättävän pieni, jopa NYCin mittapuulla, mutta kuka lomailee hotellihuoneessa, jos ei satu sairastumaan? Seinästä seinään olevaan sänkyyn täytyi "kiivetä" kanssanukkujan yli ja ajatus, että myös siivoojan on sänkyä pedatessaan täytynyt ryömiä sängyssä ei tuntunut mukavalle. Kovalla tuulella ikkunasta hieman veti. WC/suihku oli muovinen koppi, joskin erittäin toimiva: suihku oli hyvä ja lämmintä vettäkin tuli. Ainut käsienpesuallas oli huoneen puolella. Hotellissa ei myöskään ole ruokaravintolaa, mutta niitä löytyi aivan vierestä. Nämä olivat vain pieniä miinuksia - voisimme majoittua uudelleen. Yhdelle hengelle huone olisi erittäin toimiva.

Plussat: Good selection of different lounge or work areas, especially in summer. Quiet room.

Miinukset: Same as always: the sink/mirror situation, it is in an odd position and too darkly lit.

Plussat: Breakfast was good! Service could have been much better!

Miinukset: The service

Plussat: Everyone was amazing they even got my dresses from my car that was valeted and brought them to our room. It was overall a great stay. Thank you !

Plussat: The location and the very good staff

Miinukset: The room was small and the breakfast with few choices

Plussat: Great find, atmospheric hotel that reminded me of a British Victorian era building. Fabulous atrium with a dark and moody bar at its base. Club in the basement was a good find too! Would definitely stay again

Miinukset: My room backed on to the lift shaft so could not lay back on the bed head without the rumble of the lifts coursing through my head! The answer was to lean on all 4 pillows instead!

Plussat: Top location, great place, wonderful bar, perfect restaurant, very nice rooms, very friendly stuff, the best place to stay in NY

Plussat: The staff was helpful and responsive. The hotel was really beautiful and very clean. Turndown service with water and chocolate was a nice treat. We would definitely stay at the Beekman again!

Miinukset: Everything was perfect.

Plussat: Location. Black cat lounge. Atrium. Internet was steady and reliable.

Miinukset: Brighter lights in room (couldn’t read a book). Business center to allow printing of boarding passes would hav bee nice. Shower head yielded weak stream.

Plussat: The room was absolutely beautiful

Miinukset: The construction

Plussat: Beautiful hotel. Great value for the money.

Miinukset: I was in a room with construction outside, but it wasn’t too bothersome.

Plussat: Location and cleanliness

Miinukset: The $57 per night fee that we had to pay in addition to paying for the room in advance!

Plussat: Room and design

Miinukset: Great water bar in lobby. Not always avaiable

Plussat: The bar and shower.

Miinukset: Kitchen opens too late

Miinukset: They have charged me $28.06 mandatory fee. I do not understand why would someone cheat like that when you offer lower rate to attract to begin with. I am never going to book again

Plussat: Super clean hotel. Kids loved the game room.

Miinukset: Wish beds in double room were bigger than full size.

Plussat: I loved the location and the staff! The staff was very extremely helpful as they assisted us with anything we needed. The rooms were very clean, excellent design, a great space and the food was excellent!

Miinukset: N/A loved it! Would go back!

Plussat: Very close to Penn station. Extremely clean and odor free. I was almost shocked by how clean our room was. It had an area rug and cork flooring so no smelly carpet. I have stayed in "better" hotels closer to Central Park. Our room was the cleanest room I've stayed in ever... in New York or anywhere. Would absolutely come back. Also loved the water available in the lobby with a refillable water bottle. Sue at the reception desk was awesome.

Miinukset: Bed was too soft for my fussy back

Plussat: Great stay, staff was friendly and helpful!

Plussat: Comfortable beds and very clean facilities. Staff was also friendly.

Plussat: The property is very new and the rooms are well equipped. The hotel is conveniently located as it is close to Penn Station. But it’s not a nice area.

Plussat: The bed and pillows were amazingly comfortable. The room was cozy. I loved that they had a mini gym in each room (I just wish I'd had the energy to use it!). The breakfast set up is perfect. And each member of staff was helpful, friendly, and attentive to doing their job well.

Plussat: Good sized room & bathroom and nice breakfast

Plussat: The location is literally 5 steps away from PATH Station. Newport Centre is 10 mins walk. We like the gym equipment as it is new.

Miinukset: AC does not reach the room. The living room is quite cold as the AC is there but does not extend to the room. No hand shower beside the toilet bowl. We requested for an earlier check in which they've granted but upon arriving at around 1pm, room wasn't available for an hour and a half which was fine but they could've informed us from the onset.

Plussat: Close proximity to Path, it was right next door.

Plussat: Great hotel. Clean. Friendly and accommodating staff.

Plussat: Location And my quiet room on 15th floor Good breakfast except for coffee. Weak.

Miinukset: All was not ce

Plussat: Views from the room... just stunning. Entrance / court yard is a gorgeous outdoor space to take in the atmosphere of New York.

Miinukset: Bar prices are very expensive.

Plussat: Location is great for all the Midtown attractions. Just a block from 5th Ave and the Rockefeller Centre. Hotel was beautifully decorated for the festive season.

Miinukset: Beds quite small in standard rooms, and extras are expensive.

Plussat: location

Miinukset: All good, room was small but adequate

Plussat: Everything! The Staff! The Breakfast! The Gold Room Tappas! Absolutely Everything! Perfect! The late Harry and Leona Helmsley would be proud. And the Lotte Hotel groups is doing an outstanding job with there hotels.

Miinukset: There wasn’t anything that I did not like.

Plussat: Vanha interiööri

Miinukset: Aulan turistipiste

Plussat: We had a wonderful stay at the Lotte NY Palace hotel. Staff was excellent, At the front desk did a great job checking us in and went above and beyond checking us in early and  was helpful with a question regarding wifi.

Plussat: Linens and decor are horrible needs some careful reconsideration

Miinukset: Decor outdated and food was way too expensive

Plussat: great location

Miinukset: check in desk not always as helpful and friendly as they should be

Plussat: The location of the hotel was excellent, lovely Christmas trees, concierge excellent really helpful.Great coffee shop.

Miinukset: Rooms tired and miserable bar staff.

Miinukset: They need to upgrade rooms, hotel is getting old need to renovate ASAP

Plussat: Good location for Midtown offices and shops on Madison Avenue. Fairly efficient front desk process.

Miinukset: $1,000 per night (all in) is a ludicrously high price for a 3-star room that has not been renovated for a long time. WiFi connection is unreliable. The hotel is obviously extremely busy in the period before Xmas and can get away with excessive pricing, but it has pushed me to look elsewhere next time. The location is the only benefit to this hotel.

Plussat: The bed was comfortable. The service was great

Plussat: Size of room, comfort of bed, cleanliness, convenience to transport options

Plussat: Loistava sijainti ja näkymät. Kiva baari ja pikku ravintola yläkerroksissa hienoilla skyline-näkymillä. Yhteys Manhattanille vaivaton Path-junalla, asema hotellin vieressä. Tilava huone.

Miinukset: Housekeeping epäonnistui monena päivänä. Lisävuode sijaamatta tulopäivänä, peittoja ja tyynyjä joutui pyytämään todella monta kertaa, ennenkuin tuotiin. Muutamana päivänä siivous vallan tekemättä, joinain päivinä suurpiirteisesti tehty. Pyyhkeitä pyysimme päivittäin lisää, neljän hengen huoneessa usein vain kaksi puhdasta pyyhettä. Useina päivinä näitä pyyntöjä sai tehdä kolmekin kertaa, ennenkuin asia hoitui.

Plussat: Loistava sijainti path metroaseman vieressä. Todella siistit huoneet. Huone sisäpihan puolella ei haitannut liikenteen melu. Hyvä vaihtoehto Manhattanin hotelleille.

Miinukset: ei mitään huonoa

Miinukset: The hotel is located on One Exchange Place with constant heavy traffic including street cars. The "TR" room is actually on floor 12 which is confusing. If it was pointed out to first time comers that would have helped.

Plussat: Staff was very friendly and attentive. Location was great.

Miinukset: Air conditioner was loud and shower door didn't stay closed.

Plussat: great location

Miinukset: walls are thin. noise from surrounding rooms was annoying.

Plussat: During check in the clerk he was very kind and patient with all the information and prices. repeatedly verified a difference in the price of the stay and corrected it without bothering.

Miinukset: During the check out the clerk was not very nice, she preferred to do it quickly than to do it with dedication. She seemed to be upset with her front desk job. I don't think that's the job for her, maybe another area where she doesn't work with guests is happier. Definitely the reception was better than the farewell. Some lobby employees on the first floor should smile more, they are very serious. The housekeeping employee was very friendly and polite. Breakfast was very good, except that they should add cheese like sheddar or Swiss, and extend the schedule until 11am.

Plussat: We like the location, it was unbeatable! Clean rooms

Miinukset: There are not enough dining spaces, and there is only one elevator working, which is not enough for twelve floors hotel

Plussat: View, facilities, staff, food, convenience, rooms.....

Miinukset: Elevators - only one was working and it took such a long time and waiting to catch one....

Plussat: Uskomattomat näkymät Manhattanille

Miinukset: Uima-allas olisi kiva olla

Plussat: We were upgraded to a suite, our room was amazing lots of room for our luggage. All members of staff were really friendly and welcoming. Our room was really clean and we were provided with lovely toiletries to use. The hotel is right on the waterfront where you can pick up a ferry to take you over to Manhattan. There are also a Path subway a few minutes from the hotel. We got an Uber from Newark airport to the hotel, really reasonable price and zero hassle start from getting from the Airport to the Hotel. Lots of nice bars and restaurants around the hotel. We stayed in this hotel for 3 nights prior to boarding our cruise, as soon as we disembark we are heading back to the hotel for another two nights before we fly home to Scotland. It was our first time staying in Jersey City and we are looking forward to returning to the hotel

Miinukset: One of the elevators were out of service therefore there were always a queue of people waiting to get in the elevators.

Plussat: We enjoyed the breakfast choices, and the variety of items available. We liked that when food would run out it would be quickly replaced. The atmosphere of the breakfast area was friendly, clean, and enjoyable.

Miinukset: Housekeeping frequently neglected to replace facecloths, or would only put one facecloth for 2 people.

Plussat: Rooms were dare I say it ROOMY for NYC. Adequate storage space and closet space and bathroom was a decent size.

Miinukset: Thin walls, assuming our next door neighbor had to much fun at the Roof Top Bar and was throwing up the whole night, we had the pleasure of hearing every single thing for about 1-2 hours straight. Had to turn on the TV to muffle some of it out!

Plussat: Check in and out the staff were pleasant. Comfortable beds.

Miinukset: Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.

Plussat: We picked this hotel to try it out. As the hotel is very expensive we expected the room to be massive. Sadly we were disappointed as the room is tiny and not worth the $800+ The room is not sound proof so you can hear quite a lot of noise from the pipes and corridor

Miinukset: The rooms do not match the price. We found a lot of long hair on fall and on blanket

Plussat: Clean and comfortable with attentive staff. Food offering a little limited but otherwise a good midtown Manhattan location and excellent hotel

Plussat: Restaurants were great and complimentary wine in early evening was good. Considering the cost of the room was quite steep we were very grateful to receive a surprise free breakfast for two.

Miinukset: Tea making facilities in the room would have been good.

Plussat: We were on our honeymoon and were so pleased by Refinery. excellent host in ensuring that our honeymoon was memorable for all of the right reasons. Thank you to the team at Refinery for helping to make our honeymoon memorable!

Miinukset: There were a few hiccups in our reservations to do with billing and how it was handled at check-in - which were quite frustrating, but we were so thankful to host for sorting us out and ensuring a smooth and enjoyable last night at the hotel.

Plussat: Incredible stay at the Refinery. Came here for a surprise birthday present, and the staff were incredible. Made the surprise that muh sweeter with an upgrade and non-stop next-level service. Great hotel, rooftop, jazz, staff, rooms... all great. Will stay here again soon.

Plussat: My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay.

Miinukset: Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.

Plussat: Hip hotel. Really nice. Doesn’t have a “hotely” feel. Beautifully designed

Plussat: Location very good for NYC with many major attractions and shopping steps away. High ceilings, very nice linens and towels. Beds decent.

Miinukset: Value for money is really not there. For $650 a night minimum there needs to be big upgrades in the finishing of the rooms (cold, sterile, white), free amenities like mini bar drinks, better in room comfort and sitting areas. Overall the Refinery just needs more work on the details and the hospitality to get the value right. PS, no concierge ? In NYC ?

Plussat: Beautiful hotel well thought out to the smallest detail with an exceptional staff. Really. Other hotels should send managers here to see how things should be done.

Miinukset: We can’t think of a single negative.

Plussat: They were beyond welcoming.

Miinukset: It was prefect

Plussat: Great staff, nice clean rooms and excellent location.

Miinukset: Was too cold at night. Even though I set up the temperature for 78, which was the highest I could go, it was still cold and I woke up couple times during the night because of that.

Plussat: The staff was helpful

Miinukset: The cleanliness of the place was not up to par, for example, the shower drain was clogged resulting in you standing a puddle of dirty water

Plussat: Location Staff are responsive and courteous

Miinukset: It was not very clean. Their was stuff in the bathroom and toilet when I arrived. Very unpleasant

Plussat: Location location location

Miinukset: Wish it was less expensive since I go once a month.

Plussat: Awesome hotel with fantastic staff!! Beautiful location with super easy access to Manhattan. LOVE this place!!

Plussat: The issue at breakfast was the service. It was slow. The waitress came over and filled my coffee (spilled it), and I asked for water. She disappeared. Eventually she came back with coffee and juice again. She seemed surprised I already had coffee. I indicated I wanted to order as I needed to get to a meeting. She took my order. After that things were fine. Food was good, though for the price my side of ham could have been thicker than a slice of deli ham. She never did come back. I appreciated the coffee to go.

Miinukset: See above I covered good and bad there

Plussat: Wonderful staff, extremely comfortable and clean room, excellent service overall

Plussat: great service, clean, dog friendly

Plussat: Absolutely clean room, best location,near to everything

Miinukset: Forgot to clean our room, no microwave,

Plussat: Comfortable bed, good neighborhood. The valet was very friendly and helpful.

Miinukset: When I checked in, the stuff who took care of me was unpleasing. She rushed to get rid of me though there was noone behind me. She did not provide enough information (except taking the payment), so I had to come back later and ask them. The information I needed was the wifi (free or how much it costs), breakfast info, and location of facilities such as gym and pool. The room was not as clean as it should be for a 4* hotel. The sink in the bathroom had some small hairs in it. The bathtub was stuck when I was taking a shower. It means that I had to shower in a small pool of water which is really really annoying. The fitness center took 10 minutes to find because the door was not marked explicitly saying it is the fitness center (I was only told the floor number). I was so annoyed when I could not use the telephone to make a call to the reception. I would never imagine that I will not be able to find what I am looking for in a hotel. Overall, I was not happy with my stay except the comfort of the bed. I am very particular about cleanness, that's why I stay +4* hotels, but really?

Miinukset: Parking was too expensive and no in and out privilege

Plussat: Bell staff and doormen and room service staff were great.

Miinukset: Front desk offered to move us to another room on a higher floor that was available and had a nice view. On check out they charged $50 upgrade fee. Unacceptable. Still waiting for it to be addressed.

Plussat: The pillows were light and fluffy. I’m not sure there is a better view in New York. I loved that there was a separate bath and shower and the water pressure and temperature were always spot on.

Miinukset: I was disappointed there wasn’t a mini fridge to keep the water chilled or a channel directory for the tv

Plussat: Great hotel—fantastic staff, close to Wall Street.

Miinukset: Little pricey

Plussat: Staff help and room

Miinukset: Everything is nice

Plussat: Everything

Miinukset: Nothing

Plussat: Cleanliness, helpful staff

Miinukset: Got stuck in my room because our door was jammed. They took a look at it and decided to move us to another room. Wasn’t in the new room more than 5 minutes and got stuck in the bathtub (where the toilet is located; very small space). Had to call fo

Plussat: Everything! Amazing setting, great sized and comfortable rooms, great staff, quiet and relaxing! A heaven in busy New York where space is of essence. Not here: understated luxury!

Plussat: Perfect location in NY. Minutes away from Wall Street and WTC area. Christopher from reception did a great job and made the stay extra comfortable.

Miinukset: N/A

Plussat: Staffs

Miinukset: Too many hidden fees

Plussat: The staff was very professional and courteous. They really did a good job!

Plussat: Location of the hotel is amazing. The area is calm and staff is amazing. Christopher from reception did a great job again with making me feel welcome.

Miinukset: N/A

Plussat: The hotel was centrally located, only s short train ride to Times Square. It featured large, comfortable rooms and beautiful views of the Hudson River

Miinukset: N/A

Plussat: We stay there every time we go to NY we love it

Miinukset: Every thing great

Plussat: the location and old world charm are spectacular !

Plussat: The rooms are what you would expect from a hotel this style just not worth the money.

Miinukset: The door staff are beyond rude. Ruined my stay before I had even walked through the door.

Plussat: Location, location, location. Wonderful bathroom, comfortable bed. Great staff.

Miinukset: The Lobby is atrocious, one of the least inviting spaces on the planet. The rooms are large, it would be nice with a couple of chairs and a coffee table.

Miinukset: overall appearance of the Hotel is dated all the furniture from the benches outside the elevators to the table and chairs in the lobby bar are old and dirty. The palm dinning room was way over priced for the food and service was horrible

Plussat: The Plaza lived up to its reputation as the pinnacle of luxury in NYC! I surprised my wife with a night there for her birthday, and the hotel gave us complimentary champagne and chocolate on arrival. It was the best hotel experience we've ever had!

Plussat: It’s a one of a kind hotel!

Miinukset: Elevators were out of service when we first arrived.

Miinukset: Breakfast is 4 star level, didn’t impress at all.

Plussat: Location, staff friendly, size of the rooms.

Miinukset: Noise from the streets, please take a room have insides view, it's an old building with very classical style.

Plussat: Sijainti, palvelu, siisteys, huone ja kuntosali loistavat!

Plussat: Excellent service

Miinukset: No

Plussat: The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.

Miinukset: The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.

Plussat: Location.

Miinukset: Customer service was not at a 5 star level. The room was pretty basic, very clean but nothing spectacular about the room. The restroom was nice though.

Miinukset: The staff and the room

Plussat: Room was nice and clean. Comfy bed and pillows.

Miinukset: For 5 stars the room was extremely small and very basic. No bath. No view. If driving to hotel keep in mind its in the middle of times square. Traffic is crazy. Hotel offers valet and they take car to parking garage which you could find one yourself.

Plussat: Large bath sheets When I called guest services they answered using my name Staff very friendly and so helpful

Miinukset: Shower could do with more pressure

Plussat: Had a small issue in the room we recieved. Called the front desk and a maintenance man was here immediately. Very polite and professional and fixed the issue right away. Good service.

Plussat: The staff was most accommodating to make sure of our comfort and the availability of assistance, right from the start, our bellman made sure our concerns or inquiries got answered. Best "Times Square" hotel for me!

Miinukset: Some of the amenities of a 5 star include asking for anything and everything one requires, through the desk. I could walk to an ice machine faster than the line was answered-sometimes.

Plussat: Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien

Miinukset: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.

Plussat: Location

Miinukset: Room

Plussat: Great hotel in an excellent location, facilities good, food excellent especially thanksgiving dinner. Rooms large and clean. Its our third stay at the hotel and it never disappoints. Staff made us very welcome as usual, especially Leyton in the restaurant.

Miinukset: Would have liked Jakes coffee shop to stay open longer in the lobby

Plussat: Location was great, right in Times Square and walking distance to Central Park. Room was comfortable and good size for NY. Considering the location is in the middle of the city the room was very quiet.

Miinukset: Reception staff were very blasé. Basic Product knowledge was at a minimal level.

Plussat: We chose the Knickerbocker for its location and high rating. The whole experience was top drawer, the room was a good size with an excellent view. Staff were polite and extremely welcoming. A great place to stay.

Miinukset: Coming home.

Plussat: 1) Room was really good, big enough, really good and big bathroom with separated parts toilet and shower - which is very convenient if you are not alone . 2) All details are well thought 3) Great hairdryer! Thanks a lot for this. it would be strong reason to come back, as mine wouldn't work even with adapter, as mine is for 220w 4) good working a/c system for heating and cooling - not noisy 5) not much noise from street, even I had street view. after 11pm it is quite - no concert etc 6) good soundproof between rooms

Miinukset: 1) Pillows - big and tough - no choice for healthier option. Had to make something from towels 2) restaurant - had just dinner, wasn't inspired to come back, even taking the fact that I prefer to stay for dinner in hotels. Poor wine choice by glasses, no Prosecco, took rose sparkling was terrible 3) bar area - extremely crowded with strange people from street! who were even in outerwear . Also bad smell of alcohol and food, like in toilet. I chose this hotel seeing picture of the nice bar area, where i can chill out after hard day, but seeing and smelling the reality I had to go outside

Plussat: Modern, clean, upscale feel

Miinukset: Parking was a little tricky to figure out but not terrible

Plussat: Everything! Especially the staff.

Miinukset: No!

Plussat: Everything.

Miinukset: No.

Plussat: All employees were very friendly and accommodating. The entire property was very clean.

Miinukset: Bed was a little too firm

Plussat: Plenty of space for toiletries and luggage. Very clean. Staff was helpful.

Plussat: Location is great for trips into NYC. Easy access to PATH. Staff are attentive. Hotel is clean and well maintained.

Miinukset: More towels in room - there 2 towels for 4 people.

Plussat: Everything!

Miinukset: No.

Plussat: Super nice front desk staff!

Miinukset: Not sure how often sheets for the sofa bed are changed as that bed never got made up.

Plussat: Everything

Miinukset: No

Plussat: Everything.

Miinukset: No

Plussat: Price is reasonable

Miinukset: 6 min walk to path

Plussat: location, gym, bar

Miinukset: nope, all good

Plussat: Great hotel, great staff, and a super great location. Seconds from Times Square, the subway, and all the food options you could want. It wasn’t our first stay here and it won’t be our last.

Plussat: Location and comfort.

Miinukset: Nothing bad about the hotel that I remember.

Plussat: The location and the staff giving us a comp for not being able to give us the High Floor we booked

Miinukset: not really, except the fact that NYC hotels are obscenely over priced.

Plussat: Location

Miinukset: Staff was arrogant

Plussat: Great location! Close to shopping, plays, and restaurants.

Miinukset: If anything, I’d say slow elevators.

Plussat: Erittäin hyvä sijainti. Siistit viihtyisät huoneet.

Miinukset: Yöllä melu kuului kadulta.

Miinukset: The decor is tired and in need of updating.

Plussat: Large rooms very polite people excellent place

Miinukset: No room service

Plussat: The privacy

Miinukset: Staff was a little snobbish. Also, I thought the room would be a little bigger. Was very basic.

Plussat: Everything about this hotel was great. The staff, the room, the location and the overall service. Will definitely recommend.

Miinukset: The only disappointing part was the no microwave and no refrigerator.

Plussat: Great location, very friendly staff, comfortable room with a great view and rooftop bar is awesome

Miinukset: Elevators are small, slow and loud plus there are too few of them but that may be common for NY. Pipes make noise when you shower loud enough to wake people sleeping in room. Again, might be NY.

Plussat: Great location, excellent room