Jersey City hotellia

Plussat: Special thanks to Deniz Aktürk to her amazing hospitality.

Plussat: Hotel is an oasis of calm after a busy day sightseeing. Great rooms, comfy bed. Great staff. Super location

Plussat: Breakfast (buffet) not at the level of the hotel and in particular the staff

Miinukset: Breakfast service

Plussat: Great location in downtown

Plussat: Stayed here four times already. Good property and location.

Miinukset: I was robbed in my room. Someone stole brand ner airpods from my luggage. Reported to security at check-out and today, 2 days later, haven't heard back, even being a Hilton Diamond Member.

Plussat: Staff were excellent, obliging, friendly, and efficient. Room was large, well equiped, lovely decor

Miinukset: Unfortunately our room had numerous, small but irritating maintenance issues. With a five star rating it is disappointing and time consuming to chase up maintenance issues. Our particular room had an unserviceable room safe, the bed side reading light didn't work, shower head wouldn't slide on rail, the venetian blinds were jammed open which is a privacy issue when you are looking into other apartments.

Plussat: The location is perfect with a wine store downstairs, mall across the street, near great sites, river steps away, easy Subway access, and stunning views. I also love the decor and vibe of the hotel and rooms; & that the room is so automated.

Miinukset: I only marked down the room because the bathroom door does not latch closed/ offers no real privacy. I do understand the modern touch to this, but it is not a practical thing.

Plussat: The convenient location to our spot

Miinukset: Check in time is 3 and we arrived 5pm. Once checked in they told us that they will text me once the room is ready. 40 minutes later the room still not ready so i came back to the front asking where about the room. Mananger came told us theirs a problem in the room that we suppose to stay, he apologize and told us that $50 will be back into the room. So im expecting a refund of $50 but nothing came.

Plussat: I liked everything in the hotel.

Miinukset: Short staff in the street level. I had to wait 15 minutes to let the trolley guy collect my luggage from the street.

Plussat: Overall nice stay - spacious and clean room. Great neighborhood.

Miinukset: Fell slightly short of what I would expect from a five-star hotel, especially with the hot water not running all morning on the day of our checkout. There was only verbal apology and it was not resolved in time before we had to get ready to leave. Not having a hot shower before going out on a relatively chilly and rainy day put me on edge. The last impression sort of ruins the fine experience overall.

Plussat: The downtown location, helpful and polite staff

Miinukset: Parking could have been complimentary. The charges felt high

Plussat: Staff was friendly and everything was very clean. Close to the ferry and Metro! Would definitely stay here again!

Plussat: The bed and pillows were very nice, and some of the bathroom amenities were beyond great (heated toilet seat!) The staff was excellent and accommodating.

Miinukset: It was very pricy for the overall ambiance of the hotel and size of room.

Plussat: Location & everything.

Miinukset: Nothing

Plussat: Beautifully appointed, fabulous location right in the heart of theatre district. Lovely art deco, jazz vibe.

Miinukset: Staff were a bit dozy. Didn't know what Marmalade was.... Room keys demagnetised 5 times so had to keep going back to reception

Plussat: Staff was wonderful and our room was very quiet

Plussat: Love the location!!!! We had spent 3 nights in the chateau suit over thanksgiving, so walking in to #705 was a little shocking. We didn’t complain and had a wonderful two nights in the city.

Miinukset: Same as above..... but I would add that this trip was the first chance for us to dine with you ..... GREAT!!!

Plussat: Didn't have breakfast. Pretty room but small for cost. Complicated amenities. Excellent staff...customer oriented.

Miinukset: Room small for cost. Other luxury hotels have larger rooms Complicated amenities without adequate instructions. Overall, very good.

Plussat: Location was great, near at times square. service was perfect and Ali the doorman was very polite, nice and gave us some suggestions where to go.

Miinukset: Room veeeeeey small for that price!!! No coffe machine in the room but ok as there was free coffe in the lobby. We had a queen size bed but it was very small, smaller than other queen size beds I have had in other hotels.

Plussat: Great location, beautiful room, very nice and accommodating staff - could not have asked for more

Miinukset: no

Plussat: Friendly staff, professionalism, extremely clean, high class

Miinukset: The room was a little too small comparing to what I’m used to, but nonetheless, I still loved it.

Plussat: Staff are extremely friendly and helpful.

Miinukset: Room servicing a little inconsistent but overall good.

Plussat: This is the third time I have stayed here. The friendliness and helpfulness of the staff is extraordinary. You feel very special. Also, the restaurant is excellent and service there is also superb. If and when I ever travel and stay in Manhattan I will definitely stay at the Chatwal.

Miinukset: Nothing

Plussat: Location was close to theater and times sq. Staff was warm and pleasant. Bed linen and bath robe was superior. Had a nice bar, spa and workout facilities. This is the only place to stay when in NY

Miinukset: No. Everything was over the top!

Plussat: Location

Miinukset: Not sleep friendly, can’t make it dark enough during day time

Plussat: The classic New York iconically landmark building!! Fantastic service! Danielle and the manager Teak at front desk were exceptional in their service to straighten up booking.com reservations which was done only hour before our arrival. Exceptional decor in suite room! It’s an expensive somewhat but most definitely gives you your moneys worth and makes you WOW for sure! Highly recommended!! By the way, you will not really feel “Home Alone!!” :)

Miinukset: Nothing so far..

Miinukset: overall appearance of the Hotel is dated all the furniture from the benches outside the elevators to the table and chairs in the lobby bar are old and dirty. The palm dinning room was way over priced for the food and service was horrible

Plussat: The location is close to all attractive areas, the room was clean and comfortable.

Miinukset: The noise outside in the morning.

Plussat: Felt very comfortable. The room was lovely and quiet. Staff very helpful. Everything was as Fairmont would be expected.

Plussat: Excellent service

Miinukset: No

Plussat: Liked the accommodations and Concierge staff

Miinukset: Some of your staff gave us misinformation at times about dining options. Also we were part of the city blackout and some of your staff were very Unaccommodating while others did there best to be helpful and were very accommodating. Need to have everyone on the same page providing patrons with similar messaging and options during those challenging times. You actually had plenty of lighting and an elevator operating, that was more than others. Staff needed to not panic some did and some did not.

Plussat: The best of everything! Impeccable service and the bathroom...you just have to see it for yourself! Marble and gold with a huge soaking tub. Love this place!

Miinukset: Be ready to spend some money.

Miinukset: Some of the front desk staff seemed shell-shocked. There is no real lobby to this historic hotel which is odd.

Plussat: Nothing it’s the plaza

Plussat: The location. The station is below the hotel.

Miinukset: A house keeper was bad. No smile. She changed sheets and towels. But didn’t change glasses and other stuff. Sofa we’re making bed to other space but they weren’t moved back to the place where they should be. The my tip $5 wasn’t good enough for her. I don’t know how much is good because I’m from the country where we don’t have such a custom. A bell man wasn’t happy. The same reason. He showed unhappiness from body gesture and nearly did click his tongue! Other stuff,especially concierges are excellent!

Plussat: The bathroom was very nice and the bed was very comfy. Breakfast in the room was excellent.

Miinukset: There doesn’t seem to be a lounge to sit in, just the bars.

Plussat: The historic architecture has been preserved and enhanced with a keen design eye. The impressive lobby, bar, restaurant, and main atrium are all made even better by the truly excellent staff. They function well as a team, were universally helpful and courteous, and made our stay pleasant. The room was kept in perfect condition by the cleaning staff and was truly appreciated.

Miinukset: There were a few small things: Breakfast was quite pricey, and the lounge was somewhat out of character for the rest of the property. But these are minor quibbles.

Plussat: Staff was amazing! Shout out to Jason from Concierge, who helped me get an amazing dinner res and made it super nice for my bf's birthday. We decided this will be the only place we stay everytime we come to NYC.

Miinukset: There's literally nothing that I didn't like.

Plussat: Quality of service and excellent room maintenance standard

Miinukset: Public areas and elevators are dark

Plussat: The staff was great. They upgraded us to a king room free of charge and gave us a nice quiet room away from street noise. The room was clean and well furnished, more than enough space! The bathroom was beautiful and well stocked with lovely toiletries. The food at the bar was excellent as were the drinks. The staff was some of the best I've experienced anywhere. So warm, friendly and accommodating. The location is great as well. Close to the A C line from Penn station as well as the 4 5 and J Z. 5 min walk from the Brooklyn Bridge. Great cleaners right across the street that washed our clothes for a very reasonable price. Overall great experience and will book with them again in the future.

Miinukset: Nothing! Everything was great.

Plussat: Everyone was amazing they even got my dresses from my car that was valeted and brought them to our room. It was overall a great stay. Thank you !

Plussat: Love the decor and ambiance

Miinukset: Poor concierge service Front desk wasn’t paying attention to room’s special request which was stated clearly at booking request.

Plussat: The staff was helpful and responsive. The hotel was really beautiful and very clean. Turndown service with water and chocolate was a nice treat. We would definitely stay at the Beekman again!

Miinukset: Everything was perfect.

Plussat: Everything! It can get pricey, though.

Miinukset: The wobbly round coffee tables shoved into each room.

Plussat: The atrium, bar area and restaurant are beautiful

Miinukset: No complaints

Plussat: Very stylish hotel. Staff were excellent

Miinukset: A bit over-priced. Nothing to make it stand out in terms of facilities etc (no pool for example)

Plussat: Room size was fab, although we did get an upgrade. All the staff were brilliant - helpful, friendly and polite at all times. We didn't eat at the hotel, but hear it is excellent. The bar had a real buzz about it, with a great atmosphere. It's clearly a popular place for people that work downtown to meet for a drink.

Miinukset: Not much to report with this one. We would've liked to have showered before heading to the airport late afternoon, having already checked out by midday. Other than that, not anything we could complain about.

Plussat: The style of the hotel is gorgeous. The room were impeccably clean, thought, smaller than expected. However, my friend and I really enjoyed our stay. It’s the perfect place for a one night stay. The bed was incredibly comfortable. We, for sure, slept like babies :)

Miinukset: Room was smaller than expected

Plussat: The location is literally 5 steps away from PATH Station. Newport Centre is 10 mins walk. We like the gym equipment as it is new.

Miinukset: AC does not reach the room. The living room is quite cold as the AC is there but does not extend to the room. No hand shower beside the toilet bowl. We requested for an earlier check in which they've granted but upon arriving at around 1pm, room wasn't available for an hour and a half which was fine but they could've informed us from the onset.

Plussat: 1. Location, location, location 2. Hotel is in excellent shape and rooms are great and very clean. 3. Staff is friendly and motivated 4. Jersey City is a jewel where the hotel is located and the ease and convenience to get into the city or to the airport is unparalleled

Miinukset: Stay was too short

Plussat: Close to Pathtrain

Miinukset: Nkne

Plussat: Everything the room was clean & the staff was very friendly

Plussat: Everything

Miinukset: Nothing

Plussat: Spotless. Room and bathroom were extremely clean and comfy. Decor was pleasant. Has all amenities needed for a hotel. The location is absolutely perfect as anything you need is within a block or 2.

Miinukset: No complaints at all.

Plussat: The bed was sooo soft!

Miinukset: Room size not worth price

Plussat: Great hotel. Clean. Friendly and accommodating staff.

Plussat: Proximity to the metro is a great plus, you can easily take the Path train and reach NY in no time

Miinukset: Breaksfast variety could be improved, sausages and eggs were dry and felt as they were no good quality

Plussat: The room was amazing. It was clean and very nice. The bathroom was great.

Miinukset: No room service and there was nothing more than one snack size bag of popcorn. Water and juice with a few more snacks would be better. Also the mattress on the sofa bed was nasty, it had stains and we couldn't use it.

Plussat: Breakfast--friendliness and helpfulness of the staff.

Miinukset: Heating in the room . I was not familiar with the thermostat-the fan was extremely noisy and awakened me several times during the night. Instruction pamphlet is necessary.

Plussat: If you want to be treated wonderfully reserve The Pierre top shelf

Plussat: The hotel is beautiful! The staff is great.

Plussat: The room is clean and location is perfect.

Miinukset: The room they gave to me wasn't at the size of picture showing at booking. com. The guy at reception tried to sell me to pay more for an upgrade. The size of twins bed was terribly small, it's suitable for teenager but not for adult.

Plussat: The hotel room (always choose a high floor with park view room) and the staff are excellent. Room service for dinner and breakfast are both exceptional too

Miinukset: Nothing!

Plussat: Everything!

Miinukset: Not a thing...

Plussat: location

Plussat: Location and staff

Miinukset: Air conditioning was weak

Plussat: service is all around superb

Miinukset: nothing

Plussat: Every thing

Miinukset: I had hoped for a room with a view

Plussat: Wonderful upgrade , thanks Ana. Room was large and spacious. Location is incredible , next to park. Concierge was world class , thanks Christian !

Miinukset: Bed was soft and was 2 beds pushed together . Water pressure a little low too. Breakfast wasn’t included but we tried and it took around 30 mins for fruit and poached eggs. Breakfast should be buffet , or fast.

Plussat: Old-style grandeur with service above-and-beyond expectation, and luxurious touches at every turn.

Miinukset: Not a single thing.

Plussat: The location is beautiful and well positioned next to Central Park and several subway stations. The staff, on top of this, was extremely friendly and professional. They made us feel at home while we were there. We'll definitely stay at the Pierre during our next visit to NYC!

Plussat: Size of room, comfort of bed, cleanliness, convenience to transport options

Plussat: Great, central location to visit both Jersey city and New York. The rooms and common areas were immaculately clean. Decor was modern.

Miinukset: Would be nice to have a room with a view. But overall would absolutely stay here again. All but one member of staff were excellent and very attentive.

Plussat: Nice, big and well equiped room. Spacious, comfortabel beds. Kitchenette easy to have in room. Great breakfast, gym is fine too.

Miinukset: Nothing, only the bedcouch matress was bit fin.

Miinukset: There was no parking

Plussat: We had a great stay, extremely clean, spacious room, kind staff. The location is perfect and very well connected to Manhattan.

Plussat: Great location.

Miinukset: Staff and service was very disappointing

Plussat: Location

Miinukset: Moquette in the room floor

Plussat: Friendly helpful staff, great rooms

Miinukset: Breakfast was very disappointing for such a nice hotel Also suprised there was no room service and that there was no where in the hotel where you could get a latte

Plussat: The bed was comfortable, which was great after our long flight. room very clean , staff friendly, lovely view from dining room

Plussat: Beautiful room. Great location!

Miinukset: Very very noisy- trams, helicopters, construction. Staff could not provide information on how to get around nyc.

Miinukset: Closing of up stairs ... That’s why I booked here and they had it close for private...

Plussat: Uskomattomat näkymät Manhattanille

Miinukset: Uima-allas olisi kiva olla

Plussat: My spouse and stayed at the Roxy hotel for five nights. This hotel has a unique vibe. Right from the start we were upgraded to a better room without asking it! The room was super clean and specious. From the beginning we noticed that the staff was very friendly and helpful. They did their best to serve us with any request and gave us truly useful tips. One of them was to ride their bikes (that are free of charge) and we took a ride along the Hudson riverside up to Central Park and back. The location of the hotel at Tribeca is fantastic. Short walk to China Town ,Little Italy & Soho. Also, very close Subway station (Canal St.). There is an Oyster Lounge and coffee bar and a Jazz bar on the ground floor.

Miinukset: The only downside is the fact that the hotel has a hall that uses the center of the hotel all the way up. The noise from the piano play on the afternoons till early evenings , was a bit too loud, despite staying in the 5th floor.

Plussat: Amazing atmosphere and the room was perfect. The location was great for running by the water, shopping and restaurants. We will be back!

Plussat: The hotel was nice and the staff friendly and helpful. There was a subway station behind the hotel that made traveling in the city easy. And you only need to take one train to the main tourist attractions. There is a short walk to the one World Trade Center and to Chinatown. There are nice places near by to have breakfast if you want to eat elsewhere. The bed was comfortable. Nice movie selection if you want to stay in. We stayed in a heatwave so the hotel ice cream bar outside was a nice touch. The atmosphere with the cinema in the hotel and the jazz bar was a delight.

Miinukset: If you are afraid of heights you might want to ask for a room in the lower levels since the hallway is an open area.

Plussat: Great atmosphere.

Miinukset: No kettle or coffee maker in the room.

Plussat: Mahtava sijainti. Metropysäkki aivan vieressä. Ystävällinen henkilökunta. Aamupala oli a la carte -listalta. Ei edullinen, mutta oli herkullinen. Siistit huoneet. Ravintolasta (musiikkia) ja ulkoa kuului melua, joten suosittelen korvatulppia.

Plussat: Cool music themed vibe

Miinukset: Really, nothing

Miinukset: a little bit brighter lighting in the room.

Plussat: Staff were very accommodating! Rooms are well sized, well appointed, and the decor of the hotel is old world glamorous. .

Miinukset: I wasn’t offered champagne upon check-in, and online it says champagne is offered if you check in on the weekends I believe?

Plussat: Everything!!!

Miinukset: There's were no issues

Plussat: Django jazz, music during happy hour and Sunday brunch! Warm professional staff. Great cuisine, diverse population of visitors and local residents. Everything was fabulous beyond our wildest dreams! Mother’s birthday weekend was wonderful! Friends came to dine and listen to music Friday and Saturday night, couldn’t stop talking about their experience! Thank you!

Miinukset: Everything was excellent

Plussat: The music, bands in the evening and the jazz was cool. There is a shaven headed door porter who is very very helpful, the staff at reception are not.

Miinukset: Elevators where broke for two days, finally repaired. Our flight was at 10pm so we as asked if we could keep the room a little longer they told us no unless we paid for it, that's a first for us when the place is not full. No coffee or tea facilties in any of the rooms, I had to go downstairs to pick up coffee for us every morning at $11 for two cups and take back up.

Plussat: TOP hotel, superb service, superb food, the life music the guitar in the room, just perfect. You can't expect better. CONGRATULATIONS, THANK YOU !!!!

Plussat: Location and amenities e.g. gym

Miinukset: The room had a few stray hairs in the bathroom from previous guest(s)

Plussat: Location. That is the only thing positive about this place.

Miinukset: The room was pretty old. The ac provided was too was old. Microwave was not provided. I felt like being there on charity.

Plussat: The hotel was upscale, and took security measures to ensure safety of the guests.

Miinukset: I didn’t like having to use the hotel key for the ac unit.

Plussat: I stayed on the 21st floor, and the view was awesome.

Miinukset: The beds in our room were not comfortable for us.

Plussat: Good location, very close to Path train and Light rail. Parking is conveniently located and connects to the mall.

Plussat: Location.

Miinukset: NO room service the whole time! We had to call TWICE to have someone come get our trash and give us clean towels. NOTHING complimentary! No coffee in the lobby, no breakfast items! Also, parking costs $25 per day for self park.

Plussat: The view was just expectacular! Very comfy and the bathroom... INCREDIBLE with such a view!

Plussat: The hotel was perfect

Miinukset: Nothing

Plussat: Location. Cleanliness. Room was spacious. Self-parking very convenient and reasonably priced.

Miinukset: There were some technical issues with the toilet, tub, and safe box, but the technicians and security person fixed everything promptly.

Plussat: Nice and clean and very good fitness

Miinukset: Breakfast was too expensive to eat at hotel. Charging 35$ for buffet. We were visiting NYC but there was no shuttle service provided by the hotel to pick and drop guest from main downtown of NYC. Valet parking was too expensive.

Plussat: Quiet location, large rooms.

Miinukset: If you're using public transportation to get around, late nights home can be a challenge if you're coming from Manhattan.

Plussat: The room was clean, big enough to accommodate us and have some space to move and walk without bothering anyone, not like any other hotel in NY.

Miinukset: To be honest the Valet staff were too rude and they really have to deal with them. the valet person was like you want self-parking yeah of-course its cheaper you don't want to pay extra (which of course we won't if we have another option)

Plussat: I was impressed with the staff all of whom were very helpful and personable. The room was very clean which is important to me.

Miinukset: Nothing.

Plussat: Nice room, very clean

Plussat: Absolutely love this hotel. The location, staff, room, cleanliness and atmosphere was exactly what I expected. Always wanted to stay in this hotel and will be back for another long weekend.

Plussat: Great hotel close to all the attractions. Loved the space in the room - loved the Molton Brown Amemities. Staff were super friendly and the cleaning staff were impeccable. Rooms were spotless. I loved the flavored complimentary water upon entering the hotel before heading to your room.

Miinukset: Really nothing to complain about

Plussat: Location

Miinukset: The lack of a lobby . Did not really notice in the pictures

Plussat: best location in front of Bryant Park and subways. The room is wide and clean.

Miinukset: The air conditioner is nosy.

Plussat: The stuff is amazing!

Plussat: The 2 members of staff who greeted us on arrival and helped with our bags couldn’t have been any nicer or more helpful.

Miinukset: It was in New York, what an awful place !

Plussat: This boutique hotel is unusual--in good ways. The staff are enthusiastic and greet you every time you come in, There are only a few rooms per floor. The landmark Radiator Building from which the hotel was created is a great facade. We had a junior suite on the 9th floor at the top of the trees of Bryant Park. Interesting view and, facing north, the perfect light. Junior suite was worth the money. But traffic on 40th St is ferocious. Complimentary coffee and muffins the morning is nice touch, as is cold water when you come in.

Miinukset: My wife though the elevator vestibule was too dark.

Plussat: Amazing location.

Miinukset: The food wasn't my cup of tea, so didn't dine in.

Plussat: Well working and silent AC system, rooms large and clean, wonderful view on Briant Park, and excellent location close to Metro station. Good ratio between quality and price.

Miinukset: The absence of an hall, and the poorness of the concierge / reception services. All the rooms / spaces available for an hall at ground floor have been sacrificed for a lounge bar and a kind of night club open to no customers . If you mix up a good hotel with these clubs/bars the outcome is harsh bodyguards at the entry and red led lights in the elevators. Quite ambiguous atmosphere, indeed.

Plussat: Great location

Miinukset: One of the rooms was a bit dingy with poor light. No coffee machine in room

Plussat: Location

Miinukset: Service, prices, amenities, paying $16 a day for Wi-Fi, especially at these exorbitant room rates, ridiculous. I’ve stayed at 5 star hotels in New York for the past 40 years, and this is the worst ever. Don’t stay here! The towels are so threadbare and hard that I actually scratched my face after a shower.

Plussat: Spacious rooms, beautiful lobby, amazing location and friendly staff.

Miinukset: Carpets in the room were dirty and very old. The bathrooms definitely need refurbishment- they’re much nicer in other 5 star hotels in NYC.

Plussat: We had a wonderful stay at the Lotte NY Palace hotel. Staff was excellent, At the front desk did a great job checking us in and went above and beyond checking us in early and  was helpful with a question regarding wifi.

Plussat: Very accommodating, professional & friendly staff.

Miinukset: N/A

Plussat: Beautiful hotel with a great location!! The staff is excellent! We stay here everytime we come to NYC.

Plussat: The room was spacious and I love the location

Miinukset: I really cannot find anything to say that I didn’t like.

Plussat: It was a great location. The staff were always friendly and helpful and our room was extremely clean. We were really appreciative that we were able to check in to our room considerably earlier than expected.

Plussat: The bed was comfortable. The service was great

Plussat: Staff was weary helpful For some reasons my booking via booking.com was not reflected in their system but the manager did good job. Booked for me immediately the room gave us room on executive floor with best price, best views and complementary late check out

Miinukset: You better check you booking before arrival directly with the hotel Open Bar in front of the building may be used in a better way

Plussat: Clean and friendly. A little pricey but nice.

Miinukset: The beds and bathrooms are poor if you don't stay in the Tower.

Plussat: Spotlessly clean, personal service, well located

Miinukset: We had a small issue with the master switch for the lights in the bedroom that we were told they would fix the next day but they never did. That said, this hotel is lovely and I would recommend it.

Plussat: Location, cleanliness and very quiet even though it was in Times Square.

Miinukset: Nothing

Plussat: Great location! Friendly staff!

Plussat: The bathroom was amazing! Bed was very comfortable

Plussat: Its location.

Plussat: Clean with a prime location

Miinukset: I don’t get my room ready at the time I check in and this happened to me more than once I always have to wait even if I arrive at 3

Plussat: The staff was most accommodating to make sure of our comfort and the availability of assistance, right from the start, our bellman made sure our concerns or inquiries got answered. Best "Times Square" hotel for me!

Miinukset: Some of the amenities of a 5 star include asking for anything and everything one requires, through the desk. I could walk to an ice machine faster than the line was answered-sometimes.

Plussat: Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien

Miinukset: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.

Plussat: Location . Room spacious and clean

Miinukset: Over priced drinks at the hotels rooftop bsr

Plussat: The hotel staff members were helpful and welcoming! Check-in was easy and the staff at the bar & restaurant went out of their way to help a jet lagged traveler enjoy a great meal. The room was very clean and well organized.

Miinukset: The mattress was excellent but I would have liked more pillow options - to provide a little more firmness.

Plussat: Great hotel in a wonderful location Rooms were nice and roomy

Miinukset: My wife is a early morning tea drinker. Some facilities to make yourself a late or early hot drink in our room would have been nice. On previous visits we were allowed to sit up on the roof garden in the morning, now it’s just another expensive bar after 4pm

Plussat: Located close to Times Square and subway for access to all parts of NY.

Miinukset: No coffee or tea facilities.

Plussat: Location was great, just as described, right on Times Square and very close to Subway.

Miinukset: Service from staff could of been better, upon arrival no one greeted us we stood in a queue for 10 mins before asking staff where we could check in quicker. We were then told we were in the wrong queue and had to go to the back of the hotel to check in. Absolutely ridiculous bearing in mind it is very obvious we were trying to check in with all our suitcases. Staff were not attentive in the slightest and barely noticed we were there!

Plussat: Rooms were a good size for New York and get comfortable. Great location.

Miinukset: Rooftop bar was clearly aimed at non hotel guests - had to stand in bar despite there being lots of tables free but were apparently reserved for non hotel guests. Very disappointed as this is a great bar but very poorly managed.

Plussat: My room was GIGANTIC. And not just by NYC standards.

Miinukset: I had issue with payment at the front desk. However for all the trouble the hotel sent up some Magnolia’s cupcakes a bottle of red wine.

Plussat: Location Rooftop Food

Miinukset: Poor cleaning Poor service

Plussat: Incredible stay at the Refinery. Came here for a surprise birthday present, and the staff were incredible. Made the surprise that muh sweeter with an upgrade and non-stop next-level service. Great hotel, rooftop, jazz, staff, rooms... all great. Will stay here again soon.

Plussat: Rooms are a good size. Staff is so friendly and helpful.

Plussat: The decor ,the rooftop , the service

Plussat: Great room, loved the rooftop bar!

Plussat: Great location. Clean.

Plussat: Large rooms. Very stylish. Great location.

Plussat: Huge rooms. Comfortable beds. Stylish. Great location for mid town.

Plussat: Siivoojat metelöivät yötä päivää aivan huoneemme vieressä.

Plussat: Great aesthetic! The pictures don’t make justice to this gorgeous Designer hotel, where every detail was carefully thought of. Searching online for same-day accommodation yielded this hotel within my budget and with a central location. Upon arrival I was greeted warmly and upgraded to a room with a view of the Empire State Building. Really Special & Memorable stay. I highly recommend this Hotel and hope to return in the future.

Miinukset: I wish we had arrived earlier to enjoy the rooftop bar.

Plussat: Pretty hotel, rooms were clean, especially the tub. The staff was awesome. The location was great.

Miinukset: I don’t have any dislikes. My only suggestion is a microwave in the room.

Plussat: The front desk staff and doorman were friendly and helpful, and the room was large by NYC standards. The hotel is on a quiet street, yet very close to Grand Central station. There are also relatively inexpensive restaurants close by for breakfast and lunch. I would definitely stay here again.

Miinukset: There was broken glass on the floor of the bathroom and dirt behind the bathroom door when we arrived. I cleaned up the broken glass (over the course of two days - I kept finding more pieces), and the dirt remained for the duration of our stay. Also, the shower curtain liner was too short to hang inside the tub, which meant that the bathroom floor was flooded whenever we showered. Not having free WiFi in this day and age is ridiculous!

Plussat: Ylellisen tuntuinen hotelli. Tilava huone ja todella hyvä sänky nukkua. Sijainti aivan Grand Central aseman lähellä.

Plussat: The location can not be beat! The hotel is right next to the Chrysler building and Grand Central station. The front desk staff were very helpful and kind. The rooms are a great size for New York and very clean.

Miinukset: You have to pay for wifi in your room. I believe it was something crazy like $15 for 24 hours.

Plussat: Lovely quiet area very near to Grand Central Station. Exceptionally friendly staff and nothing was a problem for them. Hotel could do with modernization but on the whole, very clean and we really enjoyed our stay.

Miinukset: Air conditioning systems really need updating, quite old and very noisy.

Plussat: Wonderful bed. Central location

Plussat: Comfortable and clean room, close to everything a tourist might want to visit.

Plussat: The beer in the pub. Bronx Pale Ale especially.

Miinukset: The sink and bathroom plugs in the bathrooms of both rooms we stayed in during our two visits didn’t fit properly. On the second stay I had to opt for a shower instead on a bath.

Plussat: Very comfortable bed,all good no complaints

Plussat: We explained that we where travelling as part of our honeymoon and they kindly upgraded us to a junior sweet, also gave us a bottle of champagne and chocolate covered strawberries on arrival, they couldn’t have been more helpful

Plussat: Great customer service, nice hotel room, welcoming people, just overall 5 star service

Miinukset: Nothing

Plussat: Great location. Great bathroom. Great staff.

Plussat: View

Miinukset: The breakfast is strange as it has to be ordered. Buffett would be much faster. The voucher-system is causing discussions frequently (what is included, etc.)

Plussat: Great location. Very friendly staff.

Plussat: Location and stuff. Very good internet location.

Miinukset: One shampoo per room, per day for 3 people. Why?

Plussat: Loved the location

Miinukset: Service at breakfast was very slow Pillows not great No coffee or tea facilities in the room

Plussat: Situated at Battery/Hudson Park Couldn’t be better. You smell the sea and have all opportunity to run in the morning. Brookfield Place with great shoos and Dining close. Subway takes you everywhere. Wonderful.

Miinukset: Nothing

Plussat: Great location and the staff are all very helpful and friendly.

Plussat: Clean room, excellent service, great location.

Plussat: The view of the Statue of Liberty and fireworks on Saturday night

Miinukset: Too short! I will stay longer next time. The telescope was not working properly.

Plussat: Nice hotel, great location, friendly staff, quiet rooms, lots of comfort

Miinukset: Breakfast (too) expensive, however more then enough alternatives in direct neighbourhood

Plussat: The location was perfect. Couldn’t be in a more scenic area of Battery Park.

Miinukset: The toilet in the room didn't flush properly and the fridge didn't open properly

Miinukset: The shower was not properly cleaned. I did get a different room But then I had a security concern and security told me they would provide a report but didn't bother even though I was quite concerned. Not did a manager bother to get in touch to address my

Plussat: The location is 2 blocks from Time Square. The room was bright and very clean. Hotel staff was very accommodating Breakfast items were tasty and included. This is one of my favorite NYC hotels.

Miinukset: Dining area very crowded. When you got up to get more, your table was cleared and someone else was sitting at your table.

Plussat: The room size and lobby staff

Miinukset: Service on the room was not attempted until 5:20 p.m.

Plussat: Loved the buffet breakfast, staff were all friendly. Great location, just a few minutes walk from the iconic Times Square and easy access to the rest of the island. Room was spacious, clean, light and air conditioning worked well. Bed was comfortable and there was little noise from surrounding rooms, so a great nights sleep.

Miinukset: Restaurants could be very busy at peak periods, but two restaurants made it possible to get seated at these times within minutes. Did not enjoy climbing 20 floors when West side of island had a power outage, but this was beyond the Hotels control. Whilst the hotel had emergency generators - they kept the lights on, the lifts were out of action.

Plussat: Sijainti huippuhyvä, huoneet siistit

Miinukset: Aamiainen ei ollut kovinkaan ihmeellinen, todella meluisa aamiaishuone

Plussat: Very comfy bed.

Plussat: Very well organized, clean and close to everything.

Miinukset: Smoking setup right outside by the entrance.

Plussat: Great location

Miinukset: Reception staff was a little rude

Plussat: Couple mid Sixties yo. Hotel appears to be quite new so the fittings are in very good condition. Bed very comfortable and room is stylish. Wif Fi very good and you have a choice of three breakfast rooms - we very much liked the open air courtyard room. Its a big hotel - 30 odd floors with (I guess) about 500 rooms so its very busy in the foyer, lifts and at breakfast. Typical NY! Excellent food selection for breakfast. Staff attitude and service is very positive. Location right on the perimeter of Times Square cannot be beaten.

Miinukset: Tiled floor outside bathroom door, when wet, felt more slippery than it should have been. Needed to be careful and not move too quickly.

Plussat: Confort

Miinukset: No

Plussat: The room was very clean and modern. The location was very good for walking to Times Square or to get to the Subway. Several tour bus (jump on and off) had pick-up directly across the street, very convenient. The breakfast included in our stay, was very good and everything you can think of to eat was available. We ate breakfast and it filled us up for entire day of sightseeing.

Miinukset: The bathroom provides limited privacy to anyone else in your room. It was very modern and had sliding door and when closed it still did not close that didn't allow someone to see inside bathroom while sitting on toilet. This could be easily fixed, but I found it little uncomfortable if traveling with someone staying with you.

Plussat: Loved the rooms. Beds are sooo comfy. Great shower. Awesome views !!!

Plussat: Very nice hotel

Miinukset: Breakfast tables placed to close to each other Once every one is seated had to ask other guest if they mind get up so I could pass A little stressful and also I had asked one the staff If we could of switched from a table of 4 to another of 4 she said no before we even had a chance to sit down And through out are breakfast the table we want to sit at was not occupied for the remaining of our breakfast

Plussat: Close to everythings.

Miinukset: The prices in booking is different from the actual. Once you reach the hotel you will be shocked by different kinds of fees. Even the complementary water will cost you $5 !!!!!. The prices should be clear to the customer with all taxes and fees . PLEASE NO MORE HIDDEN FEES.

Plussat: Most of the staff was extremely nice and helpful in answering all questions they were asked. The accommodations were very nice and clean. Breakfast was amazing in the selection offered.

Miinukset: Self service parking shouldn't cost as much as it does. The self park shouldn't only cost 7 dollars less than valet. The staff wasn't exactly up front with the cost of parking, it seemed as if valet was $27/day and self service was a minimal charge, however, self service was $27/day and valet was $35/day.

Plussat: Good location. Easy commute to Manhattan.

Plussat: Everything! Especially the staff.

Miinukset: No!

Plussat: Location. Friendly Staff. Free Cookies.

Miinukset: Nothing

Plussat: Room and location was great

Miinukset: The price and fee for parking each day

Plussat: Nice room with a great view. Very comfortable bed. Loved the fitness facilities. Bar/morning coffee was great. Central location.

Miinukset: Took forever to check in. Front desk seemed very understaffed.

Plussat: Everything. The staff, the room, the location.

Miinukset: Nothing

Plussat: The staff members were very friendly and helpful.The location was excellent for trips into Manhattan with the PATH station a short walk away from the hotel.

Plussat: Everything

Miinukset: No

Plussat: Price is reasonable

Miinukset: 6 min walk to path

Plussat: Perfectly located, close to train stop and food

Miinukset: Parking

Plussat: Wow! Great value! Hotel is new smells good.Beautiful room, awesome breakfast, nice workout facility, and a great staff.These people work their butts off for you! Location is 2.8 miles from path train to NYC. Yeah! Uber to journal square and hit the subway in!

Miinukset: Bath tub needs anti slip mats before someone goes down!

Plussat: Great location only 20 minutes from times square, breakfast was amazing. clean facility. They offer shuttle service to and from times square (NYC). would definitely stay here again!!

Plussat: breakfast was very good.

Plussat: The hotel was brand new! It was very clean, our room had comfortable beds! The free breakfast that was offered with our stay was great! Had a big variety of food. They even allowed you to take some food with you in a take and go bag!

Miinukset: Had nothing bad to say about the hotel, would definitely recommend! The only thing I have to comment is the location of the hotel wasn’t in a nice part of New Jersey! The train station wasn’t as close as we thought and we were told that parking at the train station would cost $17. We ended up using their shuttle service to get to New York which cost us $15 round trip a person.

Plussat: The location was far away from the airport but the it was clean and the stuff were nice. This is a new hotel.

Plussat: Still new

Miinukset: Traffic nearby can be bad

Plussat: The hotel is new, room is bright, the breakfast is excellent. Lots of parking lots and it is free.

Miinukset: It is a bit far from restaurants

Plussat: It was ok, very convenient. Got there just as breakfast was ending and had limited choices. food was being packed away.

Miinukset: Location was at the end of the hall nearest the roadway. Could hear the traffic outside at night.

Plussat: Staff are extremely friendly and approachable. Front Desk are efficient and knowledgeable to handle guest. Dining Staff are friendly and you can feel the willingness to help and have service with smile. Housekeeping personnel are great. They maintained room very well everyday. Being a member of hotelier industry, I know very well the meaning of EXCELLENT SERVICE that the staff of Holiday Inn Express & Suites Jersey render to us.. Thanks you so much..

Miinukset: Nothing.. just maybe food availability after midnight..

Miinukset: The room needs a deep cleaning. You can see dust build up suggesting it hasn’t been touched in some areas.

Plussat: New, clean, quiet, awesome.

Plussat: Very clean and nice and very good breakfast.

Miinukset: The staff couldn't speak very good english and all of them wasn't very friendly.

Plussat: Fantastic hotel in the centre of Manhattan in proximity to the main attractions and with several options for transport. The sky bar is incredible. We hope to be back soon.

Plussat: The rooftop access.

Miinukset: The internet in the room was not stable, most part pf the time we didn't had the internet access.

Plussat: Siisti ja puhdas hotelli. Trendikäs.

Miinukset: Huone oli toimiva mutta pieni.

Plussat: I love the sense of this hotel. Super unique! The room is too small but the view is very good. Surrounding is Korea Town and there are a lot of restaurants there to enjoy. I will recommend you stay here for at most 2 nights and then go choose another hotel haha.

Miinukset: Room is too small. All other things are pretty good.

Plussat: Convenient location. We were able to walk to and from most of our destinations. Plenty to eat and drink in nearby area.

Plussat: Maisema, sisustus, sijainti, baari

Miinukset: Huoneen koko

Plussat: The staff was amazing! We loved our room! It was very clean and the AC worked perfect!

Miinukset: We were in room 529- with the bunk beds. You might want to do some repairs on the bed. I slept on the bottom bunk and could see that the wood was breaking. Someone needs to take a look at that before they fall through.

Plussat: The view was one of the most amazing things I have ever seen. The shower was modern and awesome and the bed was very comfortable.

Plussat: Overall the room was nice and clean. Bed was pretty comfy and the staff were very nice.

Miinukset: Wait time for elevators were a bit of an annoyance. There was also a bad smell coming from the mini fridge in the room when I opened it.

Plussat: Staff!!

Miinukset: Need 1 more chair in room

Plussat: Fantastic staff, nice facilitites

Miinukset: Air conditioning a bit too loud

Plussat: Incredible stay in this surprising hotel. Staff was super friendly and professional. The room is very small, but you're in NYC, you don't need bigger than this. Cleanliness was 10/10. And the view from our room (got lucky to have one in the upper floors) was amazing. But don't worry because there's the terrace on the roof (31st floor) that will give you amazing views for sure. And on top of that, there's a bar and plenty of seats up there. Incredible. Also, it's an easy walk to Times Square and the Flatiron District.

Miinukset: Nothing. Will go back.