Chennai hotellia

Plussat: Breakfast was a wide spread, with variety of items. Though could not use the Swimming pool and bar due to the current ban on Bars etc. due to Corona spread, it would have been good, if they would have accomodated a 2-3 hrs of early check in without any extra charge. Had to pay half a day room charge for the early check in.

Miinukset: Extra charge for early check in

Plussat: Breakfast

Miinukset: Not clean

Plussat: Locality

Miinukset: The AC wasn’t working fine. Though i complained to guest service, they couldnt help much. Worst experience

Plussat: Breakfast location

Plussat: Clean rooms with good staff

Miinukset: Ac was not working inside the room and it was very much sophisticated

Plussat: The only thing is US Consulate is walkable distance from the Hotel.

Miinukset: I stayed at this hotel for my visa interview at US Consulate. The rest room was not clean the light was not working in the rest room. Unfriendly front desk staff. Waste of money to stay at this hotel.

Plussat: Reception hospitality and room

Miinukset: Response time to attend call

Plussat: The ambience and the food was excellent.

Miinukset: A pickup/drop facility to the airport would have been appreciated

Plussat: Staff, Cappuccino restaurant, super comfy room well equipped and deeply clean

Plussat: Hotel staff and service .

Miinukset: Washrooms are not as per star hotel. Restaurant for breakfast was cramped up, had to wait. Considering a star hotel, space was too small

Plussat: Every things was great .all staff very friendly and help full

Miinukset: Nothing

Plussat: we had amazinf lunch at peshawari and dinner at AvartanA an experience to remember

Plussat: We love staying here at the Grand Chola.The swimming pools are great .The amazing food and great rooms in the towers rooms.

Miinukset: That we could not stay for a longer period.

Plussat: It was a fabulous place with extremely well trained personals and to the core spontaneous and Courteous. For sure My preference will beITC in future

Miinukset: There was something overlooked by housekeeping, I believe it does happen at times. Not an issue and they fixed it in an instance.

Plussat: The breakfast has so much choice .A buffet style breakfast with traditional Masala Dosa on the menu which is the best in India .They have North Indian food ,Pan asian ,western food and they will bend over backwards to accommodate.

Miinukset: Nothing ,its amazing !!

Plussat: Excellent breakfast spread. Good service

Plussat: Love

Miinukset: It is beautiful

Plussat: The Staff was well prepared and helpful. Breakfast was extraordinary with such a vast selection of food.

Miinukset: Shower room - water entered the bathroom

Plussat: Everything was just perfect.

Plussat: The general ambience

Miinukset: At the terrace bar the menu card is dark blue in colour. Very difficult to read in the absence of light and the table lighted from below.

Plussat: Great swimming pool and hardly used by others - felt like a private pool. Daily complimentary fruit platter :)

Plussat: Friendly staffs, good location. Overall excellent hotel

Miinukset: The rooms are not sound proof.. you can hear your neighbors talking and shouting.

Plussat: the location was good.

Miinukset: the food was very average, the staff not greatly trained.

Plussat: Huge and very delicious Indian/Continental breakfast buffet. The rooms are very spacious. The housekeeping is very attentive and speedy. The door men are very attentive.

Plussat: Staff was great (friendly, helpful, attentive, took initiative) Room was very nice (spacious, clean, comfortable) Feel of the hotel was superb (inviting, service oriented, clean, updates) Great value (bfast included —> was even packed to go since I had an early flight!)

Miinukset: That I couldn’t stay longer

Plussat: Staff is good

Miinukset: Room and bathroom facilities

Plussat: Infrastructure & Staff Behavior

Miinukset: Restaurant & Food comparing cost, Swimming Pool is disgusting & Indoor swimming pool required, very dirty & unhygienic, Room lighting is very bad and furniture as well, Not well decorated comparing Price, Curtains are dusty & dirty. Overall not up to the mark.

Miinukset: Have mosquito, dirty swimming pool, dirty toilet, very weak wifi

Miinukset: Bathroom door is not fixed. There is no fridge.

Plussat: The rooms are comfortable The breakfast is wholesome. Chef Senthil needs special mention.His hospitality is extraordinary. We returned to Hyatt this year after having enquired he was still there. His specially prepared Chettinad meal last year in feb 2019 is still remembered.

Miinukset: Nothing

Miinukset: Less extortionate prices quoted for taxi services. We were quoted 4 times the standard price for a car service, and staff were unable to help with a more affordable option. That left us to fend for ourselves...and walk out to the street to hail an auto rickshaw or taxi whenever we wanted to go out...not a big inconvenience unless it was raining. When we needed to go to the airport for our flight home, the concierge quoted an extortionate price for a car, to which I responded somewhat angrily that I would get one from the street rather than pay it, he offered to call me a car, which took at least 20 minutes to arrive, and when it did it was tiny and very worn out...almost like he’d chosen the cheapest option in order to punish us. For a slightly higher sum we would have had a far better experience leaving the hotel, and this scathing criticism would not have been required. Excellent in every other way, except for the compromised concierge and front desk policy designed to extort more money from guests without the courtesy of providing good options. Shameful...

Plussat: Stay was ok

Miinukset: Be careful with their charges on your card and make sure their charges matches with final checkout bill. They, later take liberty to charge you more than 25% than the final checkout bill on your card without your consent :((((. The response is so poor when contacted about this with no proper answer. This is not expected with, which supposed to be an elegant place. They scam your card payment.

Plussat: The room was awesome, an the breakfast buffet was unbelievably good. It was like staying at an actual palace!

Miinukset: Everything was excellent!

Plussat: Even though the times are tough,some staff at the reception and HK are trying their best to keep us engaged and HK team is really nice and prompt .....

Miinukset: F&B,food portion,taste,room comfort,response of managers and overall service of the hotel is what Leela should be ashamed off

Plussat: Beach view and everything about the Hotel is Amazing. My favourite place to stay in Chennai .

Plussat: Everything was perfect, exceptionally helpful and polite staff, we had a beautiful room with a lovely view, it was sparkling clean and cleaned every day. We decided to upgrade to club access, this was exceptional value, with amazing food and beverages. I would highly recommend this hotel.

Plussat: Staff went out of their way to be helpful - especially Murali, the Concierge - nothing was too much trouble. On arrival, we changed our minds about the view from our room and this was organised with minimum fuss in next to no time. The breakfast choice was delightfully overwhelming and staff were very helpful and polite. Esther, in particular, should be promoted as her infectious enthusiasm is wasted in her current role. I celebrated a birthday during my stay and, a cake was presented to me.There's even a buggy to transport you down to the road if you don't want to walk in the heat.

Miinukset: Surprised that single use plastic bottles were provided for guests at Reception, in rooms and the restaurants.

Plussat: Location and also the staff. Especially Chandra by the pool and also Saurav at Breakfast couldn’t do enough to make our stay fabulous

Miinukset: Nought.

Plussat: Nice location

Miinukset: All bathroom fittings become dull because of not applying any oil coating after washing them, pls apply any one oil after washing the tiles, all pipes & fittings and side tiled walls in bathrooms

Plussat: Food, Room interior, cleanliness and very comfortable

Miinukset: When I entered the room, little odour.

Plussat: Breakfast was good and rooms were clean and neat

Miinukset: Staff

Plussat: Close to the airport.

Miinukset: The lady staff at the front desk was not helpful at all. She never called back as she promised and never provided the information I asked for.

Plussat: Food and room service

Miinukset: Showers. One have to step into the tub to take the showers.

Plussat: Breakfast - very average. the most important point is hygiene missing.

Miinukset: First i was allocated room 802 the bathroom was in a bad condition, a/c was making so much noise and very bad odour of pest control, the towels are in bad condition too. I went back and requested for the room change and they allocated 601 which has slightly better condition. i have photos of the both rooms.

Plussat: All ok

Miinukset: Mosquitoes everywhere in the hotel room, kitchen and Lobby

Plussat: Everything is good

Miinukset: Everything is good

Plussat: Breakfast had a variety and was delicious.

Miinukset: Room was too small for 3 adults.

Plussat: Overall it was a pleasant stay and staff are very helpful

Miinukset: Please improve the bath tub condition. It was rusty and need to be replaced.

Plussat: The main attraction is the restaurant for 24 hours service. very delicious food. variety of food for all nationals.

Plussat: Everything !

Miinukset: shower in the changing room for men of the swimming pool would need renovation but in overall, nothing that i didnt appreciate.

Plussat: The breakfast buffet is to die for. The staff are great

Miinukset: The doors especially the bathroom doors are aging....little touches of class normally associated with a classy hotel were absent

Plussat: All went well. Good staff, good food, good ambiance, good interiors.

Plussat: The room was spacious and had a desk area for working. The beds were comfortable, the shower was excellent, the WiFi strength was great, and the view from the room over Chennai was nice too. Staff also delivered complimentary fresh fruit and cookies each morning, and the room had numerous free bottles of water. The breakfast buffet was one of the best I've had, with great variety including bacon, eggs, pancakes, pastries and fresh fruit, as well as Indian dishes, and this all came included free of charge with my stay.

Miinukset: There was a nice and lively bar but the drink prices were pretty expensive by Indian standards, more similar to prices you'd pay in UK, USA etc.

Plussat: We checked in for one night with the option to stay an additional two, however we were advised that we only had one day to get a flight to Sydney before the government of India grounded all international flights because of the covid-19 virus. Staff went out of their way to assist us in changing our plane booking which took some considerable time. Nothing was a trouble to them. A nice touch when we arrived I was asked what fruit and cookies we would like and by the time we were escorted to our room they were already there. Very disappointed that we could not stay the three days. The bed was probably the most comfortable we experienced in the three weeks travelling India.

Miinukset: Absolutely nothing!

Plussat: I like the clean environment, superb hospitality from arrival to rooms to meals and at each corner of the hotel. Suganya the from office supervisor and Clifford the Front Office Manager were always there to assist, guide and serve. A 7 STAR serviced hotel. Every inch of the hotel you experience greatest hospitality and an ambience that you will remember forever. - By Dr Jeffery Louis

Miinukset: Nothing at all they were like a 7 STAR hotel.

Plussat: I'm ur regular customer to GRT grand but this time the restaurant service was totally out everything. We order are late delivery,but from office khartik and suguneya was very good service. I'm happy with that tq

Miinukset: Restaurant service not good

Plussat: Beautiful hotel, wonderful staff, excellent service .

Miinukset: The hotel, in particular the bathrooms need a refurbishment/make over, they are tired and need replacing. The big ceiling dome in reception needs painting as does the exterior of the building. The bar prices are ridiculously expensive, even though it’s a hotel. We were offered a bottle of Jacobs Creek white wine in the Indian restaurant that was brown and 10-11 YEARS out of date - 2009! The wine prices generally are far too high for brands that are about £10 in UK stores were £35 or more and clearly, due to out of date wines, hardly any are sold. The bars and dining rooms do not stock any tonic water or low cal mixers. The mini bars should be checked for out of date products. Bottle of brown apple juice in my fridge was June 2019 with sediment at the bottom. The mini fridges were never switched on. All the drinks and spirits inside were warm. More mosquito control needed in the huge reception area. The breakfast buffet used the cheeses and cold meats from the day before, dry and curled up. The big dome reception ceiling is dirty and really needs painting. Some clarity on the ice they serve would be good - for instance, advise if it is made from bottled water and safe to have in drinks.

Plussat: Courteous staff and we'll maintained rooms. Prompt service to any issues raised.

Plussat: Staff service

Miinukset: Washroom is small and very uncomfortable feeling

Plussat: Lovely hotel with polite, friendly staff. Would happily stay there again.

Miinukset: The rooms need a refurb, in particular the bathrooms - worn out and need replacing. The fridge did not work so everything in it was warm. The dining rooms and bars have no Tonic water or other mixers aside from sprite or coke. Offered wine that was 11 years out of date and £35.00 for a bottle of white (brown!!) Jacobs Creek. All wines were ridiculously expensive as were drinks in general.

Plussat: it was breakfast served in the room with very limited choice..

Plussat: 1. Location was good 2. Bar food was good

Miinukset: 1. Had to wait a bit longer at the reception while check-in. 2. Requested for a phone charger and the front office staff agreed to send it to my room but none turned up 3. I was struggling to find the extension number to call reception and room service, I searched the room for some guidance which is usually available in the room but I couldn't find one.

Plussat: The staff were very accommodating and allowed us an early check-in at 9 am.

Miinukset: The room was a disappointment - seemed to be very old and lacked neatness

Miinukset: No contact number on telephone for calling for services. The tv remote did not work.

Plussat: Staff at the breakfast place Very friendly and cordial

Miinukset: Staff at the check in and check out. Tending to multiple clients as I sitting in front of them and most of them who arrived after me. Need some lessons on discipline Unfriendly staff at the fitness room

Plussat: Staff was courteous. Breakfast spread was good.

Miinukset: Dull room with poor lighting. Broken bathroom fittings. Mediocre room for the price.

Plussat: Location was excellent. The food at the rooftop restaurant was great and the views from the restaurant was excellent. Service was always with a smile Breakfast - non veg choices could be increased to keep some cold cuts

Miinukset: Breakfast - non veg coices

Plussat: -delicious breakfast -free airport shuttle -beautiful public areas

Plussat: Front office staff service is great. Baljit Kaur arranged and cordinate all the requirements without a delay. Great service.

Miinukset: Food quality and rate

Plussat: Nearest to the airport.

Miinukset: Cost for fooding is higher than normal. But taste was good.

Plussat: Staff, room service, spa

Miinukset: Room AC makes lot of noise

Plussat: Appreciated concierge pickup airport

Miinukset: Not even close to our experience in Delhi last year.

Plussat: Whenever we come to chennai we stay at this hotel. The staff are friendly & helpful. It's comfortable. The food is good. So convenient to airport

Plussat: Absolutely stunning property. Was visiting for the third time. Got a free upgrade business class room. Breakfast s good, Ala carte has good variety Great Kebab Factory is a must to try out for westerners Free 15 mins foot massage was just what needed after a long haul flight from London.

Miinukset: 1. Wish the rooms were tad bigger(not a deal breaker) 2. Cocktails weren’t great.( mixologist needs to brush up) 3. Hand held Room Showers in the shower closet 4. Bathroom should be cleaned well, a lot of mould on the wall by the shower closet 5. Mild fungal smell in the bathroom

Plussat: breakfast and lunch buffets are delicious and had a wide range of delicacies and options, distance from airport, staff were friendly and courteous

Miinukset: The room that was allotted was a smoking room(I guess the rooms ran out by the time we checked in) and as such, there was a lingering cigarette smoke smell throughout the room and every time the room was opened after we came back from somewhere.My first such experience in the many stays here.

Plussat: Professional kind staffs a fancy very clean hotel’ delicious'family feeling

Miinukset: Everything just excellent.

Plussat: I liked the location and service provided

Plussat: The staff at the Taj coromandel were tops/ from the duty Manager Anand, the hostess Saraswati at the Anise restaurant, Md Asmath who personally took care of your breakfast needs at Anise, Napoleon at the Taj Bengal club house were some notables that made our experience at the Taj extra memorable.

Miinukset: There is nothing that one would not like in this property- I did not use the gym/pool/ spa services - so unable to comment.

Plussat: EVERYTHING They even sent me get-well flowers when I fell sick This is the only hotel we will stay at in Chennai (except for overnight airport transit)

Miinukset: NO SHORTCOMING WHATSOEVER

Plussat: Love the restaurants. My favourite is Southern spice. This trip I didn’t have the time to go there for a meal.

Plussat: Friendly and courteous staff, Attention to detail. Very well maintained. Great restaurants.

Miinukset: Free Wifi is really slow

Plussat: Check in service was exceptionally efficient and was a welcome relief to be in my room without any delay after travelling all day and arriving at midnight. THANKYOU!

Miinukset: Spa closes at 8pm - hard for business travelers to make use of facilities after returning from office at 7pm.

Plussat: Location and comfortable stay

Miinukset: Everything was okay

Plussat: Staff were friendly and courteous.

Plussat: Room facility and staff

Miinukset: WIFI Connectivity had issues several times

Miinukset: Breakfast supply was very poor. Not organised well.Maybe because of limited staff due to lockdown not sure about other times

Plussat: All good

Miinukset: All good

Plussat: Most importantly, the helpful staff. Very friendly and forthcoming. I had to shift travel plans due to the Coronavirus and Raintree’s on-duty management was very cooperative. I am very grateful. Even outside of that, all of the facilities at the hotel, including restaurants were top-class for me. I would strongly recommend this hotel in Chennai.

Miinukset: Nothing at all.

Plussat: Location and all the facilities were very good

Plussat: It’s location

Plussat: The staff's were very courteous, helpful and smiling.

Miinukset: Nothing to complain really.

Plussat: Very comfortable stay. Very friendly and courteous staff

Plussat: Great location, very clean and great staff

Plussat: Big room with beautiful peaceful view. Nice clean. The staff super friendly and well trained.

Miinukset: Pool are cold

Plussat: Service was great!

Plussat: The pool is the best in Chennai

Miinukset: The rooms large and clean

Miinukset: Hotellin ilmastointi on täysin vaimoa huoltoa, ilmanlaatu huoneessa, monissa yleisissä tiloissa on vanhan perunakellariin tasoa! Vaihdoin huonetta 2 kertaa.., poistatin matot ym muut ei niin tarvittavat textiilit..,

Plussat: Excellent Hotel

Plussat: rooms were very comfortable. their fitness center is also good.

Miinukset: food quality as well as variety at breakfast as well as for kunch and dinner were not upto the mark and could have been much better

Plussat: The moment I walked through the door I was warmly greeted and looked after extremely well throughout my stay, On a moments notice I had a guide and a nice afternoon tour of the city to visit some highlight attractions The dinner at Salt and Pepper was exceptional! Bar tender was also very knowledgeable and fun to talk to.

Miinukset: Nothing