Chennai hotellia

Plussat: Check in and check out was a nightmare—the room had a dirty tea cup when I arrived and was not at all at a 5 star standard— food was ok

Plussat: I would like to thank and put on record my appreciation for Mr Prakash Iyer Chef at ITC Grand Chola who serve me excellent idlis and dosa as part of the menu in the Coffee shop. He was most friendly and helpful and really made my day with the hot filter coffee.

Plussat: Ambience, Breakfast, Hospitality

Miinukset: NIL ...

Plussat: The bed amazing

Miinukset: Breakfast needs to have more food variety

Plussat: rooms, restaurants

Miinukset: nothing at all

Plussat: The amenities and the cleanliness. Staff was well trained and courteous.

Miinukset: The options for the breakfast was limited.

Plussat: The hotel is really big and have different restaurants

Miinukset: I used the spa service, where they do Indian message for me. They used wooden bed which is not comfortable at all. I advice them NOT to recommend this kind of message to anyone as I had nick pain after the message.

Plussat: Royal experience. Beautiful property, great staff, very Indian. Good food.

Miinukset: Nothing really

Plussat: Everything is fine

Miinukset: Breakfast is awesome

Plussat: Attention to detail, what touched me was the little bottle of nail polish remover, a nail clipper & file, for you cannot carry these in your cabin baggage. Personal attention and care when I was dining alone in the restaurant. Ease of check in & check out. Felt very secure as a solo woman guest.

Plussat: Like the appams and the stew

Miinukset: Hotel is looking a bit dated. Could do with some investment in improving the facilities.

Plussat: The hotel,staff,food,rooms and gym was excellent. i will definitely return the same hotel again

Miinukset: The hotel staff was welcoming and very helpfull

Plussat: EVERYTHING They even sent me get-well flowers when I fell sick This is the only hotel we will stay at in Chennai (except for overnight airport transit)

Miinukset: NO SHORTCOMING WHATSOEVER

Plussat: Very polite and friendly staff.

Plussat: Location, ambience, service & in room dining...

Miinukset: Breakfast needs to be up a notch. Pastries & croissants look sad. Some lame banter outside the room between 8 and 9 am.

Plussat: Staff were amazing. Very gracious and hospitable. Allowed me delayed check out.

Miinukset: Room could have been bigger. Food at the restaurants were over priced but quality was awesome. In the South Indian restaurant why can't we share thalis, the cost of which was anywhere over the top? Its not fair.

Plussat: Friendly and courteous staff, Attention to detail. Very well maintained. Great restaurants.

Miinukset: Free Wifi is really slow

Plussat: Check in service was exceptionally efficient and was a welcome relief to be in my room without any delay after travelling all day and arriving at midnight. THANKYOU!

Miinukset: Spa closes at 8pm - hard for business travelers to make use of facilities after returning from office at 7pm.

Plussat: Great ambience, and friendly staffs

Plussat: Outstanding Service. Staff is extremely proactive.

Plussat: Excellent service by the reception staff. Super comfortable rooms and overall great experience at the property. Must try the Chinese food at Golden Dragon. Buffet breakfast spread is very good too.

Plussat: The room was awesome, an the breakfast buffet was unbelievably good. It was like staying at an actual palace!

Miinukset: Everything was excellent!

Plussat: Quality of rooms, decor and overall facility

Miinukset: Taste and preparation of in room dining North Indian cuisine. Breakfast had very less variety of North Indian items.

Plussat: The stay was absolutely memorable. They provided a complimentary cake as it was our anniversary. Service was very good and the food was excellent. Staffs were extremely friendly and helping. The swimming pool was crystal clear and maintained very well. It stands up to the name as palace.

Plussat: Decor was excellent. Food was good. Breakfast was crowded. Need more staff during busy breakfast time.

Miinukset: CoBreakfast service was not upto the markoling in the room was substandard, AC was not working well

Plussat: The Serene calmness and the hospitality

Miinukset: Attention given to clients, takes a long time for staff to respond.

Plussat: Don’t miss the fire fountain in front of the hotel at night. Sunday brunch is amazing and definitely go for the sea view rooms. The view of sun rise is breath taking

Plussat: The service,ambience n location.not forgetting the food esp the breakfast buffet spread

Miinukset: Nil

Miinukset: super service and dinner is very nice and swimming pool is very nice

Plussat: The Granola Bars and the Cofee

Miinukset: The Service, The dosa was very average and served cold

Plussat: Extraordinary view of Bay of Bengal

Miinukset: Bathroom is not working everything

Plussat: Location is very good. Good ambiance. Courteous staff. Excellent rooms

Miinukset: More spacious dining rooms.

Plussat: A valued breakfast and dinner buffet and a friendly service staff

Plussat: receptionists

Plussat: This is not a five star hotel but a one star hotel on cost cutting drive . Money grabbing , pathetic hotel.

Miinukset: free channels only , pathetic service , no basic toilet accessories like soap,toothbrush for the money paid.pathetic food,service housekeeping everything about the hotel is WRONG.

Plussat: Firstly, in Room:1010 with a joyous city view and in life, isn't it true that first impressions count a lot? At the reception the guest experience manager Ms. Jyoti Verma who honoured our early check-in with an upgrade to the next category was the epitome of professionality and warm courtesy. We stayed for 3nights and if you are lucky you will be looked after by Kavita and Sabita at the front desk who are absolutely lovely and will attend to your every need. Last but the best part are the super soft Pillows, I had a blissful sound sleep.

Miinukset: Lobby washrooms needs more supervision.

Plussat: Very spacious room and neat and comfortable

Miinukset: Lunch and dinner buffet rate is high

Plussat: Easily accessible, friendly staff, good food and value for money. Lots of activities for the children to spend their time.

Plussat: Room space was just right, interior designs was eye catching, clean

Miinukset: Restaurant service was not up to the mark. Had to ask for water, sugar and basics. 8 people need 8 glasses and a tea needs sugar!

Plussat: Great service and courtesy from the staff and management. Warm welcome and fantastic reception from all departments at Novotel Hotel, Chennai. Clean and spacious room, food was fantastic with a wide range of dishes, genuine delicious South Indian cuisine as well as Asian and European meals from a full-service restaurant that I rate as a Top Five world hotel restaurant. Complimentary breakfast was of incredibly high quality with a wide variety of choices. Room service is excellent. Friendliest and most helpful hotel staff in the world who went out of their way to get anything you desired. Bar, restaurant, laundry service, and front desk were extremely efficient and prompt at all times. A super hotel, great location, and best value for money. We used it as a base to visit Kanchipuram, Mahabalipuram, and Tirupati as well as a Chennai day tour. Seven days of extraordinary service, food, and all services at the best hotels we have ever booked Highly recommended.

Plussat: I have had the experience of my stay in Dubai as well as Chennai property in September and as memory is still fresh , similar and excellent service. Impeccable service. Bed is large and room is nice. They have play area for kids and adults, ambience is impressive ,staff are well groomed and courteous. Food is average but they do have wide spread for breakfast

Miinukset: None

Plussat: The staff were exceptional and warming. The service staff at the Verandah , and the chief cook Virat and his treatment of customer requirements were exceptional. The dish we ordered - a fish fry and chicken curry were cooked to perfection. And finally the surprise cake cutting for our anniversary was the cherry on top. Connemara is back to its old glory. Keep up the good work !

Miinukset: Needed a few more restaurant options

Plussat: Comfortable stay in the middle of the city. Don’t miss the second lobby near the restaurant and the interesting art and photographs everywhere.

Plussat: Everything is good

Miinukset: No Vijay TV and good Tamil channels even informed no response

Plussat: The breakfast buffet is world class, the rooms are tasteful and elegant, the staff are very helpful and hospitable. The place has a calming and comfortable ambience about it.

Miinukset: The extravagant laundry costs - almost 4k for a small load!

Plussat: From the courteous staff, Rich history, amazing food to ever responsive room service.Food was so good that we had to have all three meals at the hotel.Breakfast was by far the healthiest spread I’ve seen compared to the 150+ hotels I’ve stayed in

Plussat: Good location. Clean.

Miinukset: Pillows were a bit flat and uncomfortable

Plussat: Service quality and good choice of food

Miinukset: The 10-15 minutes of power shut down

Plussat: The service, luxury and the quality of the hotel

Miinukset: Nothing. The Taj is always a pleasure.

Plussat: Breakfast was good. The rooms was excellent. The environment was excellent. Staffs was friendly.

Miinukset: Our stay was long breakfast was boring after 3 days. Need to change the menu. The toilet bowls was small and Room 038 the flushing system need to changed. The house keeping staff should react fast for the customer's need.

Miinukset: 1) Flies in room 2) Poor food delivery in room 3) Frequent disturbances in room

Plussat: Friendly staff, very good service

Miinukset: Food was horrible. Quality of good was very bad, no taste, nothing good at all for that price.

Plussat: All great!

Miinukset: the internet connection was poor. not appropriate for business travel.

Plussat: The rooms were exceptionally good. Breakfast buffet had a huge variety as well. The hotel was also extremely secured and we did not have to worry about anything. The staffs working were very friendly and were not hesitant to help us with our queries.

Miinukset: The In-Room Dining food options were rather little and there weren’t much options. It was not really value for money because it was a little but more expensive but the portions were big and the food was good.

Plussat: We stayed for six days and then another four the following week. We were pleased to return as the hotel was wonderfully comfortable and friendly. Rajni and Pirinkha (I’m REALLY sorry that I’ve probably misspelled their names) were particularly helpful and charming in the dining room . They made us feel like special guests and were just so warm and friendly. All of the staff without exception were polite, helpful, welcoming and absolutely lovely. We had a great stay and felt like we’d made friends with some of the staff by the end of our time there. We had a deal where we breakfast and another meal each day which worked out as very good value for us and the food was different every day. The infinity pool on the top floor was clean, sheltered and had a great view over a park and the city. The gym was really cool and had everything you’d want including yoga and other classes.

Miinukset: Nothing - apart from maybe the foyer music. Perhaps varying that would have been good - but we were there for a king time!

Miinukset: Hotellin ilmastointi on täysin vaimoa huoltoa, ilmanlaatu huoneessa, monissa yleisissä tiloissa on vanhan perunakellariin tasoa! Vaihdoin huonetta 2 kertaa.., poistatin matot ym muut ei niin tarvittavat textiilit..,

Plussat: Hospitality

Miinukset: electronic switches can be upgraded to newer models

Plussat: The room size

Miinukset: The overall experience could have been better on my special occasion.

Plussat: Everything perfect

Miinukset: Keep it up

Plussat: Excellent Hotel

Plussat: The staff was great! Very knowledgeable, friendly, and helpful. Meals in the restaurant were excellent with excellent service by servers.

Miinukset: The shower temperature was a bit difficult to adjust.

Plussat: Priyanka and Anik and Rajni were very friendly and helpful

Plussat: Breakfast was very good. The staff at the breakfast service were also very nice and helpful. The check-in was very smooth and the staff at the front were very courteous and helpful. The junior suite was very spacious, clean and comfortable. The oversized bathtub was definitely enjoyable.

Miinukset: Nothing much.

Plussat: Exceptional focus on detail and guest service. Rooms are really neat and very well equipped for almost eveything. Highly recommended.

Plussat: very close to airport, luxurious hotel, great buffet

Plussat: Proximity to Airport

Miinukset: Not sure if the breakfast spread was great

Plussat: Everything was nice and complaints at all.

Plussat: We really enjoyed the breakfast buffet, tv channels, pool, shower, and complimentary items. The staff were very friendly and attentive and checkout was super easy. If you have a flight at an awkward time, it is an especially good place to stay.

Miinukset: The room was definitely very clean, especially in regards to the bathroom, bed, kitchenette, and floor, but a little more attention could be paid to dusting the legs of chairs.

Plussat: Low rise hotel

Miinukset: Room given to me was very small

Plussat: Almost everything

Miinukset: Bathtub had a stain!

Plussat: Overall very good stay

Miinukset: Nothing

Plussat: Good atmosphere

Miinukset: Nil

Plussat: Staff were extremely professional and helpful. Very attentive all around staff and addressed all my needs.

Miinukset: No jacuzzi or hot tub in the spa. Arcot bar was well appointed and relaxing.

Plussat: Excellent staff at the front desk. Amazing break fast team, managed by a fantastic young lady. Wide variety of options on the breakfast menu, one of the very best. Very welcoming atmosphere altogether added with a personal touch from the hotel manager. Airport pick up is incredibly helpful whenever you arrive especially in the middle of the night. Every time the stay felt like a very good stay. Free internet is great. My family and I simply love this place, "Trident."

Miinukset: I didn't find any problems from my many stays here. I love this place. I was never disappointed with anything at Trident.

Plussat: I liked most of the staff being very courteous, pleasant, helpful and attentive and obliging to the needs and requests of me except one. Only one off the staff entered my room (the evening before my departure)without my permission while I was not in the room in spite of requesting not to do so (many times) when DD sign Red light was on! He did open my suit case and the bags were moved. I don’t like that. Rest of the Staff were exceptionally efficient!

Miinukset: The Ist room allotted to me Room number 715 had a bathroom which had a nasty sewage smell I threw up as soon as I entered! The staff obliged my request of change of rooms! Then in the second room 410, as soon as the Room Freshener wore off, there was a nasty smell coming out of the carpet which had too many dirty stains. They took off the carpet and I didn’t have any more problems until the day before of my departure. (See the above column)

Plussat: This our third visit and we feel like at home and the staff is so friendly and helpful,

Miinukset: Nothing in particular

Plussat: Food Room

Miinukset: None

Plussat: Every thing was perfect.nothing to complIn

Plussat: We got free breakfast. The breakfast as well as lunch and dinner were very good. I did give some suggestions.

Miinukset: Our overall stay was very good.

Plussat: Good service housekeeping boys are very good morning breakfasts is very good overall nice place stay

Miinukset: No nothing

Plussat: Location, Ambience great.

Miinukset: Shower holder needs to be replaced.

Plussat: Good breakfast with English and Indian choice

Plussat: I absolutely loved staying here. I have been here once before and booked it again for my honeymoon with my husband. The staff were so kind and decorated our bed with towel art, rose petals and even gave us a celebratory cake! We also got complimentary foot massages and vouchers! The room was very clean and the bed was super comfy! The breakfast buffet was delicious!

Plussat: Ambience, location and service

Miinukset: The shower control needs to be rectified.

Plussat: Room service is good

Miinukset: Artificial fragrance and reception service

Plussat: Staff hospitality and cleanliness of the hotel

Miinukset: None

Miinukset: The drinking water, they supplied in sealed plastic bottle, was having smell of chemicals. Desirable for them to provide in house purified water in glass bottles.

Plussat: Awesome and friendly staff

Miinukset: None

Plussat: The location, the breakfast, the service, attitude of staff.

Miinukset: Room size- too small for the tariff. Tariff too high.

Miinukset: Lot of noise in the rooms from neighbouring rooms and from outside.. the walls do not filter the sound enough.

Plussat: Nothing

Plussat: Comfortable Rooms and a substantial breakfast spread.

Miinukset: Sound in between rooms tends to travel

Plussat: Cleanness. Comfortablity.

Miinukset: Around place not have restaurant so much.

Plussat: Staff was great (friendly, helpful, attentive, took initiative) Room was very nice (spacious, clean, comfortable) Feel of the hotel was superb (inviting, service oriented, clean, updates) Great value (bfast included —> was even packed to go since I had an early flight!)

Miinukset: That I couldn’t stay longer

Plussat: Clean and good

Plussat: All

Miinukset: Nothing

Plussat: Good facilities, Very courteous staff. Good breakfast selection

Miinukset: Be sure not to take the smoking rooms if you want quiet because they aren't soundproofed

Plussat: The stay was comfortable and the staff was always helpful. The hotel rooms was clean and like the modern touches; overall is was good.

Miinukset: I felt the dinner buffer had less choices to offer.

Plussat: Awesome facility, and very helpful caring and friendly staff.

Miinukset: Nothing

Plussat: Very good service.Mr Bishal at reception very helpful,even upgraded us to junior suite at minimal cost.Housekeeping services impeccableespMessrs Saravaj,Anoop.Restaurant :buffet breakfast and dinner meals at Vasco’s are really refined cuisine.Special thanks to Messrs Jallaludin and chef Anup,who prepared an excellent asian meal for us despite our lateness.

Miinukset: Bed was too firm.But housekeeping manager found the solution by putting three extra quilts and we were comfortable. May I suggest that you put mattresses with memory foam in some rooms.

Plussat: Their Bathroom

Miinukset: The noise from the pub/discotheque going on till early hours of the morning

Plussat: Good

Miinukset: Guest

Plussat: Place is very nice , staff are very helpful , rooms are very clean

Plussat: We stayed for 5days as we were in Chennai for a wedding. The staff were very friendly, nice and helpful. Big shoutout to the staff of this hotel. The food options were wonderful in the restaurants and the room service menu did not disappoint. The rooms were very clean and well equipped. Ours had a massive wall to wall window where we could see chennai moving. We would definitely stay here again.

Miinukset: Nothing bad to say about this Hilton.

Plussat: The service was exemplary and the team so friendly. The staff couldn’t be any more welcoming and helpful. They really were exceptional! Special mention to Kamal who helped us out on our arrival at the airport. The facilities were wonderful both in the rooms and in the hotel generally. The buffet breakfast and lunch is well worth it also. Overall we loved our time at the Hilton Chennai.

Miinukset: The rooftop pool area has so much potential but it is under-utilised and lacked atmosphere. Some effort could be put into making this area more welcoming for guests, perhaps by serving drinks and food around the pool and having staff who greet you warmly on arrival.

Plussat: Breakfast was superb with lots of varieties. Nice Hotel situated in a good location near the Phoenix mall as well as the airport.

Miinukset: Did not like when front gate security staff held us, not allowing us to enter the hotel with the food brought from an outside reputed food joint. The scene created in the front and in the lounge for that matter was not in good taste for us. Although we forgot hotel policy of not bringing outside food in the hotel, would have loved if the security staff instead of holding us in the front gate had reported the matter to the reception personnel who then gently could have informed us of the matter for its amicable solution. I felt my dignity lost during those moments.

Plussat: Comfortable

Miinukset: Did not accept early check in which they have accepted online

Miinukset: The room was next to the staircase and it was creating noise during my sleep in the night.

Plussat: Everything - especially service and food

Miinukset: Leaving

Plussat: The Location ,location and Location...

Miinukset: The property looked as if it wasn't cleaned for a while. In the room I stayed in ,the quilt wasn't washed and was looking very soiled . The breakfast spread wasn't any Great.

Plussat: Good ambience, food, courteous personnel, excellent house keeping

Miinukset: Nothing as picture prefect

Plussat: Bathroom, bed, breakfast

Plussat: I have been to many five stars hotels in Chennai, this hotel is the best.

Plussat: Awesome stay friendly staff

Miinukset: Nothing

Miinukset: They are not flexible for day trip customers

Plussat: Service of the staff. Surprised us with a cake, chocolate box and coloring books for the kids.

Miinukset: The access card had issues every time, which was little frustrating.

Plussat: Each and all of the personnel were approachable, friendly and helpful. Taxi transfer was so convenient. The rooms were very nice and well kept. Laundry service was spotless. Restaurant and Bar were very nice places with brilliant food and Drinks. Make sure to not miss the patisserie!

Miinukset: -

Plussat: Everything else was perfectly fine

Miinukset: The shower room dint have a door. The water was coming out and making all the way wet. The only thing I disliked

Plussat: The food and the facilities in the room were just fabulous. Especially the service right from the reception area to the people who waited us in the dining area. Had a great experience with u...Thank you!

Miinukset: We were told that the breakfast would be complimentary but it turned out to be just a mere reduction in the rate...that is something I didn't expect.

Plussat: Breakfast was really good. We had Chicken Biriyani for lunch which was very tasty and abundant.

Miinukset: Dont know if you can solve this. But travelling was a bit of glitch as we needed to have the room key with us . so if we have to go to two different place.. like one to restaurant and one to room, we had to go and ask the staff in ground floor to open it for us. the staff was very happy to help..but

Plussat: Very friendly and helpful staff. Great room service. Rooms got cleaned very day. Complimentary water and fresh fruits was just the icing on the cake. Keep up the great work.

Miinukset: Couldn’t fault anything.

Plussat: The best thing I liked about this hotel is the hospitality of staff members. they make you feel at home the moment you arrive at the hotel. Mr Prakash at the reception was too good and he also had some pleasant surprise for all of us at the time of check-in. Rooms were clean and well maintained, food was excellent and the overall ambiance was fabulous. Highly recommended.

Plussat: They have the best service, they understand hospitality and the staff is trained so well and always welcoming.. I come here for all my business trips and I feel well attended Kudos to the team!!

Miinukset: I have no negative words, it's my go to place in chennai

Plussat: I liked the customer service, thanks to Kushi Thankur and Manvy. They both have been nice and welcomed us with a broad smile. I enjoyed my stay at Novotel. Looking forward to book again!

Miinukset: NA

Plussat: Staff apart from above. Location clean.

Miinukset: ALL Staff were great. I was, though repeatedly reminded to post a review on TripAdvisor and mention specific names. Was even asked to do this in front of server during breakfast !! I mean they asked me to do it "now". Staff great but this enthusiasm needs to be toned down. Did give a very good review and we return for a night in November.

Plussat: the hotel is wonderful. absolutely clean.

Plussat: this hotel is absolutely fantastic. Everything is perfect. Total relax. They answer to all your requests. Perfectly clean. 5 stars hotel

Plussat: Staffs are friendly and always checking in with you. Breakfast has lots of different option and is delicious.

Miinukset: None

Plussat: Homely atmosphere and very accommodating staff

Plussat: The interiors and ambience of the hotel and front desk services.

Plussat: Behavior of the staff right from the entrance guard to the housekeeping staff was excellent

Miinukset: Well our problem started right from the start when the staff had no clue abt the booking details from booking.com or they forgot and they end up giving up deluxe instead of club as it was full according to the guy. However after almost an hour of going back n forth they gave us a club room which they initially denied . We were 3 people n to claim that 3 sleeps in their club is a joke.. The hotel had given description of one king bed and one futon bed. They never had futon bed n no space for it and squeezed in an extra bed which made the stay more uncomfortable. Unprofessional reception staff members is what made it really bad. They were the most polite yet confused folks I ve seen. Initially with the entire confusion of not being able to reserve the room for us and then taking in the money completely at the time of check in itself and then, after checking out completely , one of the lady at reception suddenly remembers that 1k was pending as their system was having trouble and wasn't reflecting in the bill it seems and for what it was , she had no idea about the same. @above the sea level staff totally had a laid back attitude, we're not quick n prompt with attention we needed . To be honest, not worth the money . When we book a 5 star , we expect the service and professionalism to be at that level which lacked totally here.

Plussat: Clean and good quality place

Miinukset: Non availability of IGST bills

Plussat: Clean and comfortable rooms. Good staff and I liked the location. Ample car parking

Plussat: Very polite staffs, Good location, Comfortable room.

Miinukset: The rooms size is very small and bathrooms are so small that it will end as soon as you enter. It looks very good in photos but i am not satisfied for the money i had given.

Plussat: Staff approach was amazing. Special thanks to Mr.Bala for his approach and follow up. Great

Miinukset: If we get some South Indian special foods that's could be good.

Plussat: IBIS is the one of the best hotels for couple ! The hotel stay was very pleasant and comfortable. The staff was very polite and helpful, the location was very convenient for getting around and many activities. If we were to travel to Prague again, we would definitely stay there again!

Miinukset: NOTHING TO SAY

Plussat: It was our first time to Chennai with family,,and it was an awesome experience for all of us. It was perfectly an value for money stay,,,thank you very much Ibis Chennai and booking.com for facilitating us a pleasant stay,,thanks

Plussat: Cleanness maintaing Awsome

Miinukset: Charges for breakfast is higbreakfast charges should include in tariff

Plussat: The location. Ambience.

Miinukset: The Breakfast spread for 500 bucks hardly has nothing. Indian dishes were basically just normal idlys, some dosas, koha, and a few more items. Continental dishes were even lesser and lacked a proper taste. Coming to desserts it was hardly two items a plum cake and some other normal cake. They don't even have freshly squeezed orange juice. Besides the food ,the service in the breakfast buffet is very slow and certain items were not nice at all and couldn't accept for example I received lukewarm cappuccino and the normal tasteless dosas. What's worse was that when I got up to receive my dosa from the counter which the waiter was supposed to bring to my table I turned back and found that all my remaining food items were thrown away and the waiters made another person sit there even though multiple tables were available. When many hotels for the same and lesser price in OMR provide much better, tastier and a wider breakfast spread I suggest that you please improve your standards and please don't give yourselves the name tag "Best Buffet in OMR".

Plussat: I liked the cleanliness. The staff are very friendly.

Miinukset: Could include the complimentary breakfast for the room tariff I had paid for

Plussat: The staff were very helpful and the hotel space felt lively.

Miinukset: There was only one towel in the room

Plussat: Pool was amazing. They let us check out later free of charge.

Miinukset: Smell of mold in the room.

Plussat: The place was clean and the staffs were very professional.

Miinukset: 1. I was feeling sick and i ordered tea and not even did it come late, but also was not warm enuf to drink. Since i was not well i had to heat it up again n drink it. I had to pay 438rs for a "not so good tea" 2. Water was running down slowly from the bathroom and also i fell down trying to take a bath. My sick day jus got worse. Citadines is still a really good place but this stay was not good for me.

Plussat: Neat, nice, and calm place, good location, staff were welcoming with smile, particularly sonam in reception, rakesh with room service, supervisor in the breakfast place was so good immediately responding to our suggestions

Miinukset: The room had a mild musty smell

Plussat: Clean & well-maintained property Very courteous, professional staff. Would help when I needed help with biz center, etc.

Miinukset: Food

Plussat: A great and peaceful place to stay with family

Plussat: Comfort

Plussat: Amazing service, delicious food, brilliant ambience and comfortable stay.

Miinukset: Nothing

Miinukset: everything was good.

Plussat: Very clean and tidy rooms. I appreciate the effort taken by the team.

Miinukset: Nothing

Plussat: We requested twin beds for one room and the hotel said it would be upon availability. As soon as we checked in, the hotel prepared the twin bed room within few minutes and fulfilled our wish too.The beds were super comfortable and the staff were extremely courteous and readily solve any issues. Safe location too, as the hotel is situated on a highway. Always the uber driver knew how to come to thw hotel and we had little to no difficulty to locate hotel even in the evenings. Canteen staff especially are the best! The local dishes for the buffet was amazing, and we didn't taste such good indian food in any hotel we stayed before! As my family and I went for a medical trip and my sister needed special care around her, my family and i really appreciated the genuine care and attitude staff showed around her to make her feel welcome. So staff hospitality was amazing!

Miinukset: Well, this cannot be reolved but because of the location, there is some amount of noise from moving vehicles on the highway. We manage to fall aleep despite the sound so wasn't a big issue for us. Wifi access was readily available from staff, but not enough range or accessibility from our room on 2nd floof which caused a bit of hindrance when trying to work from room as i was still working during the trip and had deadlines to meet. Maybe wifi could be improved? As well, a complimentary late checkout policy without additional charge considering the duration of stay could be implemented. Maybe staff misunderstood me but i requested for late checkout with just 2 hours over the actual check out time, without a cost and the staff agreed for it. But for final billing, there was the additional hours usage charged. Still, no complaints as my family and I enjoyed our stay very much here and hope to stay again soon! Maybe as repeaters we get some benefits in the future :) a big thankyou to pratap plaza team anyway!

Plussat: Very comfortable and safety for family stay

Miinukset: Nothing

Plussat: Every thing

Miinukset: Nothing

Plussat: Room was clean, staff were very good. My special thanks to Mr. Purshotham who helped me for the early check in.

Miinukset: The room did not have a cupboard to hang the clothes.

Plussat: Clean..neat and quiet atmosphere. House keeping is extraordinary. Very good professionalism.

Miinukset: Regular white waxy soap.. They should provide cold cream also. Since the plates in the restaurant are of plastic made...plantain leaf need to be placed over them.

Plussat: Nothing great

Miinukset: Not worth the money paid for

Plussat: > Fantastic South Indian Break-Fast > Fantastic Staffs, Reception & Helping Mentality

Plussat: The bed was too soft.

Miinukset: For three boarders, if no mattress is asked for, the mattress for the third boarder shouldn't be charged mandatory.