Extended Stay America Chesapeake - Crossways Boulevard

I can only say that the property was in a good location.

This was my first time staying at Extended Stay America. I needed to do one simple thing: let them know I’d be coming in a little later than originally thought. I called the front desk several times - no one ever picked up. I had to call a different property as well as a customer service number to get through to the property and I STILL couldn’t get through to the property. Customer service had trouble finding the booking and I felt like I was on a marketing call by the end of the call. A simple request should not be so difficult. The exterior of the property was disgusting. It looked like a ghetto apartment building - just really dirty, stained walkways and steps. In the middle of the night, the air conditioning unit to the room started making loud noises, interrupting sleep. It was like a low end Motel 6. Only stay there if you have to.

Room was not clean.

It was awful! From the moment I checked.. the room was dirty, the filters in the AC were clogged, towel hanging on the bathroom door, flor was dirty— my socks were black.... the room smelled... the laundry room was filthy, there were homeless people sleeping in the parking lot, staff was extremely rude and didn’t care about anything I told them. I left early... I felt very very unsafe