Homewood Suites by Hilton Chester, VA

The hotel room was spacious and there was plenty of room to stretch out for a family of 5. It was more expensive than a same-brand hotel, same everything, in Clifton Park, NY. We stayed there literally the day after, and we were just blown away by the difference in attention to detail. The hotel location was nice, no issues there. On the outside it looked great. We didn't use the pool, weight-room, or other facilities within the hotel. There were a wide variety of options available for breakfast. Whether it was fresh fruit, waffles, dry cereals, and oatmeal there was something for everyone there. There were multiple coffee brews, creamer choices, and teas available.

I am seeing tons of high scores for this hotel, but that just blows me away. Graffiti in elevators, the wi-fi was at 1 Mb/s down, ice-machine in hallway dead, one in fridge didn't work either, water wasn't cold, only one thermostat for 2 rooms (one room nice and cool, the other hot), the toilet was broken and I fixed it. It was just little details. We checked in late, and it wasn't worth the effort as we were tired. We explained it to the desk, and they were happy to look into the details. Breakfast wasn't worth it either. The eggs were watery and tasted horrible. The oatmeal was as hard as a rock, and the yogurt looked like it was just plopped out of a carton. There wasn't an attention to detail here, and I know I get what I pay for. However, make what you have look palatable and presentable. We don't want this kind of stay for someone coming after us.

The person on duty that evening, was very polite even though she was alone and overwhelmed with problem after problem. The room was spacious and had the kitchenette.

Our stay, on a very warm evening, was very uncomfortable with 3 children. There was a problem with HVAC and there were small bugs. On our last night, the air was working properly. I think the room could stand a makeover (furniture and shower)