Chester hotellia

Plussat: Jefferson staff was excellent, very friendly and helpful!

Plussat: Staff was accommodating, put the flower in the room I asked for. Upgraded us to a better room after checking in, was attentive with needs for ice and deliveries

Miinukset: Pool wasn't open, it was easy to get lost and enter the construction areas of the hotel. We couldn't get into teatime which was frustrating

Plussat: Love the charm of its period decor.

Miinukset: N/A

Plussat: So cute and charming.

Miinukset: N/a

Plussat: Comfortable, clean, spacious and helpful staff! I'm looking in to getting a membership as it's one if the nicest hostels I've stayed in and I'm a pretty seasoned traveller!

Miinukset: The pots and pans in the kitchen are all scratched. Teflon is dangerous when consumed so when a pan gets scratched, it needs to be discarded. Get metal pans for your kitchen! I couldn't cook my food :( Also, dont park right out front, I got a ticket for parking in a tow zone only enforced 7am-9am (so weird and dumb). But the front desk staff was helpful in suggesting ways I contest it.

Plussat: Cheap, hipster-y common room

Miinukset: Gisnt nasty bug in room, found it when taking bedspreads off. Who knows what it did to me when sleeping. Gross.

Plussat: Clean, comfortable,quiet. Friendly and helpful staff.

Plussat: I liked the price and the pool table. Staff was very nice .

Miinukset: My roommate had a cold and was sick all over the room,the other guy smelled like weed very strong odor and then one guy just talked on the phone the whole time loudly in a different language. Hey I'm home now not sick thank god all together was a good stay.

Plussat: We wanted to stay in downtown Richmond but the other hotels were very expensive. The hostel was perfect with a spacious room to ourselves and a private bathroom. The breakfast in the morning was simple and very clean.

Miinukset: The walls were a bit thin, you could hear every conversation in the hallway and every door that closed in the hall.

Plussat: Really comfortable. Good staff. Great shower.

Miinukset: It’s not totally their fault, but parking was a bare.

Plussat: Very clean and staff was great.

Miinukset: This was our second stay and would return when traveling through the area.

Plussat: This hotel is the best I've ever stayed at. The rooms are modern, clean and beds are so comfortable. It looks historical, and different than other hotels. Most important is cleanliness. The food is amazing. The best burger I've ever had. Staff is so n

Plussat: The cleaning staff does a great job. Though some parts of the hotel reflect previous life and tired, e.g., carpets and elevator, the rooms were spotless. and very comfortable.

Miinukset: Needed an extra blanket for the winter night. We put the heat up, and it was fine, but needed our jackets and towels on top of the bed for real comfort. The carpets need to be replaced.

Miinukset: Felt dated. Needs freshening up

Plussat: The Comfort it was really comfortable

Miinukset: I did not like the fact that I had to leave I wish I could live there everything was great as I said in my survey

Plussat: the hotel and room were clean. the location is quiet and off the main road, but close enough to pick up things that you need. check in was super easy and they granted me an early check in.

Miinukset: Nothing

Plussat: Everything was outstanding

Plussat: The view is absolutely amazing. Very safe area ,spacious rooms, great pool area to relax, great customer service,beds are the most comfortable I've ever been in for a hotel. Super clean!

Miinukset: No microwave in rooms.

Plussat: This hotel is situated in a truly gorgeous setting away from the seediness of Richmond. It's an excellent base for trips to Richmond. The hotel is more like a resort campus, and the buildings all have a very high curb appeal. The room I got was very spacious, and the bedding quality exceptional. For the price I paid, it was a bargain.

Miinukset: The only problem I had was a slow toilet. I think this was probably more reflective of my bad luck than anything else. I didn't try to get it fixed by calling maint, but I'm confident that the hotel would've been responsive. The second problem is more systemic. You are a couple of miles away from places to eat, so I decided to eat at the restaurant. I recommend *not* doing that. The service was extremely slow, and the food was a tad below mediocre. The tomato bisque soup I ordered arrived cold, and was inedible anyway. Guests should opt to make the drive to a nearby dining establishment instead.

Plussat: The area

Miinukset: View

Plussat: This place is gorgeous ~ truly a hidden gem! Will definitely stay there again!

Plussat: One of the best hotels I've ever stayed in. Looks like an old mansion but has modern rooms. The grounds are beautiful. Great value. Workout room and machines were excellent. Food was surprisingly reasonable and happy hour and meal special was great.

Plussat: Beautiful hotel, excellent service! Highly recommend and we will be back

Plussat: The shower was amazing. Water stayed warm for both showers.

Miinukset: The location is confusing, parking lot is difficult to find at night. Parking spots were taken by restaurant patrons. Mattress was horrible. Staff was hard to understand. wifi didn't work.The whole experience was bad. won't ever return. Waste of money.

Plussat: The bed was just amazing and the staff was sooo helpful amazing I was sad about the spa being closed but they gave me a coupon. !!! Super nice people Def will stay again

Plussat: Easy, swift check in process! Clean. Great housekeeping staff. Within walking distance from everything!

Plussat: I liked that it had restaurant in there and that it was close to lots of places

Miinukset: No

Plussat: Location and cleanliness.

Miinukset: I liked everything.

Plussat: Rooms were nice. Beds comfortable. Staff super friendly.

Miinukset: I thought there was a tub/ hot tub in the room we chose. Only a shower. They did move us but the room was executive and was missing some of the qualities of the executive suite.

Plussat: We came for our anniversary and the staff went above and beyond to ensure a great stay!

Miinukset: Nothing.

Plussat: Prestigious Feel

Miinukset: No free breakfast. No microwave in room

Plussat: Staff was friendly and accommodating.

Miinukset: Bed was not that comfortable. Time for new beds.

Plussat: Very comfortable bed and great water pressure in the shower. Great accessibility.

Miinukset: No exhaust fan in the restroom or a step in the shower.

Plussat: Location

Miinukset: The bed was terrible. Didn't sleep much.

Plussat: Staff went above and beyond to please guests! We loved the common areas. The place sparkled and it even smelled great!! Room was very very clean, and we are quite particular about cleanliness in hotels. Beds were SO amazingly comfortable!! We stayed only one night, for daughter's sports competition, wish it could have been longer. Also, breakfast was excellent, with a variety of hot and cold items, fulfilling and they had something for everyone, and it's free!! Loved this hotel -- we will be back!!

Miinukset: The only tiny thing we noticed was that the pool towels weren't stocked for the amount of guests with young people staying in the hotel on this particular weekend. Wish it had a hot tub!! Not much else to complain about, which is rare for us picky folks. This is a terrific property, well maintained, beautiful grounds, clean and friendly!!

Plussat: Rooms was very clean & big! Breakfast included is always a bonus. Would stay again. Checked in on a Friday evening. The man at the front desk was very helpful with ideas for dinner. I find it refreshing because some of my travels have a restaurant in the hotel & the only place they suggest is in the hotel. This hotel does not have a restaurant but breakfast was very yummy!

Miinukset: The book in the room had a list of restaurants you could go to. However, there was no addresses or what type of restaurant it was. I like to try local places & not go to chain restaurants that I can find everywhere.

Plussat: The whole hotel was very clean, everything was pristine. Every employee was helpful and kind, making the stay welcoming and comforting. The breakfast in the morning was great with more than enough options. There isn't too much to say, in all honesty. This is a great hotel that offers a superb experience. I recommend this for all.

Plussat: Everything was smooth and perfect !

Plussat: The staff was really great, the lobby is clean. The breakfast was perfect and well stocked. Really good shower pressue! I would return

Miinukset: The room was dark, small window for such a large room.

Plussat: The hotel staff were professional, helpful and polite. The general appearance of the hotel was of a good standard being clean and well maintained. I would recommend this hotel.

Miinukset: I had no issues with any aspects of this hotel.

Plussat: Great 24 hour customer service, good breakfast.

Miinukset: The pool wasn't maintained as well as it could've been. We had to request towels each time and for the filter to be turned on. Also, our housekeeper didn't clean our room thoroughly. She would leave a lot of trash we couldn't fit into their tiny trash bins instead of disposing of it. She also seemed to do the bare minimum with each cleaning and didn't replace items we used as is customary.

Plussat: Excellent location, friendly staff and good breakfast. Clean room and excellent service.

Miinukset: Limited parking due to construction.

Plussat: They did NOT have an indoor pool. They were extremely apologetic and very accommodating with EVERYTHING. They said the information on our third party booking site was incorrect. VERY disappointing since that is why we chose this place but- not their fault.

Miinukset: That booking.com had the indoor pool wrong :(

Plussat: Very friendly staff with wonderfully helpful attitudes towards guests.

Miinukset: Nothing.

Plussat: Indoor pool, and overall cleaning service was very good

Miinukset: nothing at this time

Plussat: Clean & convenient location

Plussat: Super clean, great hot breakfast, helpful staff, and great location. Couldn’t have had a better stay

Miinukset: Nothing

Plussat: How clean it was

Miinukset: Liked everything

Plussat: The breakfast is very good considering its complimentary! Plenty of room for eating and always hot!

Miinukset: Lighting in kitchenette area was not adequate.

Plussat: The 2 bedroom suite was perfect for our family!

Miinukset: Stay was too short!

Plussat: This facility is always very clean and nice to stay in. Breakfast is very good.

Miinukset: We did not have heat in our room. This is the first time we had this problem and at first it seemed that the front desk was not really concerned. They did send 2 workers to look at the heat; however, the problem was not resolved. They gave us a heater which did work ok but they whole situation was very inconvenient. Then the sink was leaking and they did call in someone from maintenance on his off day and he did fix the problem.

Plussat: The entire facility was so neat and clean

Miinukset: Nothing

Plussat: Location, basketball court, sitting area by the fire and check in clerk

Miinukset: The beds are horrible. We spent $200 to wake up in pain. We are professional truck drivers and came in on a quick business meeting and our sleep was horrible. We tossed and turned all night until we ended up on the sofa. We are two adults 38 and 43 and we spend time in alot of hotels and resorts and this here was an disappointment. We will be rethinking this chain of hotels

Plussat: Huge rooms with everything you need. Very efficient staff. Quiet and comfortable.

Plussat: Bed bug sheet over the mattress, the type of soap in the shower and a list of things to do and things they have on the bulletin board

Miinukset: The drain would not away up

Plussat: The room was very spacious.

Miinukset: The shower pressure was horrible. The water was barely coming out the shower head.

Plussat: I loved it it was right off the highway it was clean and had lots of amenities to make me stay longer

Miinukset: Nothing

Plussat: Loved the modern room with kitchenette and the shower especially! Water pressure was so good and water stayed very warm unlike most.

Plussat: Clean, quiet, courteous efficient service. Wouldn't hesitate to stay here again.

Plussat: Very nicely designed room clean and cozy

Miinukset: No

Plussat: Everything

Plussat: It had many great features. I was so happy that it was pet friendly.

Miinukset: No breakfast or restaurant.

Miinukset: The king size bed was very firm . Almost to hard I think it would be nice if they had a foam topper or a pillow topper on the mattress .

Plussat: Mr Amit was very polite and such a gentlemen also attentive to my situation. It was a pleasure staying there.

Plussat: Cleanliness and interior decor.

Miinukset: Loved it all, TV was confusing and didnt allow me to watch an TV in the morning which was upsetting.

Plussat: Okay

Miinukset: They suppose to refund because lost my reservation and had to change everything but they still charged my card.

Plussat: The location was perfect. The bed was comfortable.

Miinukset: The elevators and hallways were not clean.

Plussat: Friendly staff. Very nice breakfast. Spacious suite.

Plussat: Lots of history and a very well-appointed room

Miinukset: Low water pressure at the sink

Plussat: Everything except there no being robes.

Miinukset: No robes.

Plussat: Absolutely beautiful suite, incredibly friendly and helpful staff, very clean property, gorgeous view, INSANELY COMFORTABLE BED!

Miinukset: There was nothing I didn’t like. We had a perfectly lovely stay.

Plussat: It’s was gorgeous! The bedroom is stunning with a wonderfully comfortable bed

Plussat: Very convenient, right off highway and right downtown. Staff was very friendly and helpful and our room was a large suite.

Plussat: Service was excellent and staff was friendly!

Miinukset: Phone wasn’t working

Miinukset: The valet called his coworker lazy in front of me over a small mistake. He then ignored that I was in a hurry. I ended up sitting in the front seat of my car, with the door open, for several minutes waiting for him to finish his 1-sided conversation.

Plussat: Helpful, friendly staff, big, clean, well appointed rooms.

Miinukset:

Plussat: The room was updated and the breakfast great. There was a perfect variety of foods to choose from. Sonething for everyone.

Miinukset: I'm not sure if the employee at the check-in counter had a long day, but her attitude wasn't very positive. She seemed inconvenience and she wasn't friendly at all. I asked a few questions and received 1 word answers.The gentleman at the counter was nice.

Plussat: Staff was excellent.

Miinukset: Just a tired hotel that needs a major facelift.

Plussat: Comfortable bed and breakfast.

Miinukset: Food was left in the fridge from a previous guest.

Plussat: Everything

Miinukset: Everything was perfect

Plussat: The staff was very pleasant and helpful, despite the challenges posed by the on-going gutting of the hotel interior.

Miinukset: The renovations being done at the hotel were severely downplayed in the hotel description when the booking was made, and did not accurately represent the current state of the hotel (nor did the pictures of the hotel which were presented on the website).

Plussat: It was beautiful.

Miinukset: There were problems with the heat and ac. They were addressed in a timely manner; however I did experience discomfort the the first 2-3 days.

Plussat: Nice desk staff

Miinukset: The hotel was under renovation..no one indicated that when I booked the room ..it wa very loud... ax did not work first night. Very disappointed for an embassy suites hotel.

Plussat: Nothing

Miinukset: Throughout the night constant running up and down the hall. Noisy rooms. Staff was unable to solve the situation.

Plussat: Staff

Miinukset: Ongoing, loud renovation work, even in off hours.

Plussat: Nothing!

Miinukset: Staff

Plussat: Na

Miinukset: Happy Hour closed early and we couldn’t get in the pool.

Plussat: I have stayed here 4 or 5 times in the past and the staff is always friendly, responsive and professional. The suites are true suites with two separate rooms, a bedroom and a living room area divided by a door. Both rooms have their own TV and plenty of space. Breakfast with made to order omelettes and evening reception make it special.

Miinukset: The people in the suite above me were incredibly noisy for about an hour but eventually settled down.

Plussat: Rooming, high ceilings. Clean.

Miinukset: wifi not working. Heating was noisy. Coffee not good. Floor noise from upstairs.

Plussat: Beautiful decor, great staff!

Miinukset: We reserved a king bed and got double beds. They moved us and charged an upgrade fee. Have not removed fee yet.

Plussat: The breakfast and location were excellent.

Miinukset: The room was sparsely furnished for the price paid. The mattress was extremely uncomfortable and the lighting was terrible in the room. No reading lights by the bed.

Plussat: The rooftop bar was great for a view over the city. The staff were helpful and attentive, particularly when you're moving luggage in and out. The front desk was helpful in getting my boarding tickets printed as they don't have a business center. Having a stocked fridge in the room was nice.

Miinukset: Breakfast seemed overpriced and it was difficult to get the meal right - the first day was a very undercooked poached egg, too much bacon and not enough toast; second day was better (less bacon - more toast). Lots of material in the room on "Pink is the new Green" asking guests to reuse the towels, turn off the lights, put this card on the bed if you want it newly made, etc. So, I dutifully turn off the lights and every time i returned after the room had been made up, all the lights were on. I put the card on the bed to have new linens and they didn't change anything. More training on what they're actually doing 'greenwise' seems necessary for their staff. Of the four meals I ate in-house, on the last day, a new 'Service Charge' was added - when I asked what it was for, they said it was to cover the gratuity. Since I wasn't a party of six, which is when a forced gratuity is generally added, I didn't see why they were adding charges to the bill. I removed it and they honored that but it was annoying that they'd done it in the first place. I also couldn't understand the need to pad the bill for their service when they'd tried to deliver two of my dishes to the wrong table before they got to me.

Plussat: Awesome lobby

Miinukset: Insanely loud room, mediocre creaky bed, iffy neighborhood, no luggage rack, not a 4 star bathroom by any stretch, actually children's art on the walls - not attractive or indicative of a 4 star space, curtains don't close all the way. Basically, look elsewhere for 300+ a night because this isn't a 4 star experience

Plussat: The hotel has great staff and is beautifully decorated.

Miinukset: The beds were very hard and the sheets were itchy.

Plussat: Didn't have breakfast

Miinukset: Questioned whether I was a hotel guest while asking for room coffee for the following morning, as we didn't use maid service. Never received the coffee for the next morning. Room we were given had a view of a brick wall, nice! Water pressure was extremely poor in shower. Also valet parking seemed high at $25.00 a night, although the valets were very nice!

Plussat: Comfort and easy walking anywhere

Miinukset: Nothing

Plussat: Staff was super nice. Love the design and location.

Miinukset: Double beds when the room was big enough for queen. Thin walls meant I could hear everyone in the hall and next door. Room wasn't ready to check in until late.

Miinukset: Check in time was very late (4pm).

Miinukset: Lacked attention to detail. Both room and bathroom could have been cleaner.

Plussat: Beautiful lobby, wonderful rooms, great service and a New York City vibe.

Plussat: Very nice associates and nice room

Miinukset: I didn’t dislike anything

Plussat: The breakfast was great

Miinukset: N/A

Plussat: Breakfast

Miinukset: Noisy neighbor

Plussat: The room and bed was clean , the breakfast was good,

Miinukset: The bed is to hard.

Plussat: First impression of how well the facility was up kept and clean clean clean. The front desk staff was extremely sweet and offered great customer service.

Miinukset: I didn't like the talkative lady in the breakfast area. I don't like someone talking over me or around my food while I'm eating. I really couldn't enjoy breakfast.

Plussat: The beds and the pillows were amazing! The entire room was so nice.

Miinukset: everything was perfect.

Plussat: Location

Miinukset: Super saggy mattress. Required to use valet parking. Took over 30 minutes to get car in the morning. Rooms far from entry but restaurant not open at night.

Plussat: Love comfortable bed and friendly staff

Plussat: Convenient location, comfortable rooms

Miinukset: They have a $100 pet fee, which I think is outrageous. Typically, hotels charge about $25 for a pet, not $100. I won't stay there again.

Plussat: Clean, spacious. Very comfy bed, pillows, linens.

Miinukset: The restaurant prices are extremely high even for breakfast. Had to go elsewhere.

Plussat: Location and friendly staff

Miinukset: Would like more towels

Plussat: Friendly staff, cleanliness

Miinukset: Parking.

Plussat: I liked that it was a quiet calm environment

Miinukset: I didn't like the fact I needed a key to get onto the elevators, that was a major pain.

Plussat: The location afforded us walkability to all the theater and dinner.

Plussat: The room was nice, and we liked the restaurant.

Miinukset: I didn't like that there wasn't a self-parking option.

Plussat: Location

Miinukset: Parking expense

Plussat: The staff was super attentive; the room had a very high headroom and was comfortable

Plussat: Historic feel and location!

Miinukset: Fee for parking

Plussat: GREAT OLD STYLE HOTEL ROOMS WERE LARGE AND IN VERY GOOD CONDITION . STAFF WAS TERRIFIC

Miinukset: ONLY DRAWBACK IS THAT IT IS ABOUT A MILE AWAY FROM WHERE WE LIKE TO GO FOR HAPPY HOUR AND DINNER. NOT BAD IN THE FALL AND WINTER BUT A HORROR SHOW WHEN IT IS 95 IN THE SUMMER.

Plussat: First impressions make all the difference and the staff at The Berkeley made for a wonderful weekend getaway, A lovely woman named Alfrenda greeted me with such a warm smile that I immediately forgot that I'd been driving for eight hours. Starlet, another staff member with a dynamic personality, saved me from much distress when I left my laptop in the hotel. As for the hotel, I agree with most other reviews: it's classy with an old world charm. Great location, valet parking, and good wine.

Miinukset: Add a bigger bathtub and I'd never leave.

Plussat: Friendly front desk. Good location.

Miinukset: Decor is a little "old virginia" and fusty, but it's fine.

Plussat: The bars were across the street and the have live bands

Miinukset: Every thing was good nothing bad to say

Plussat: Everything!!

Plussat: Very clean! Comfortable bed.

Plussat: Location of hotel was fine. Room was spacious, clean, and nicely furnished.

Miinukset: Room was on a busy street with service vehicles making noise at very early hours of the morning.

Plussat: The welcoming atmosphere of the hotel & the friendly staff

Miinukset: No refrigerator in the room or ice on the floor

Plussat: Room was fairly large and the location was great.

Miinukset: I left a note with my tip near the coffee maker all 4 nights asking for tea bags, never got them. Also uses the hotel shampoo one night and it was not replaced the 3 nights after that. The two other 4 star hotels in neighborhood have room refrigerators.

Miinukset: The bed was not confortable Ans we dont know that was no parking

Plussat: location

Miinukset: it did not have a refrigerator

Plussat: Lovely traditional accommodation.

Miinukset: Not central

Plussat: Very cute and comfy place. Staff were especially wonderful

Plussat: The location was excellent.i liked that the building, while being historic was also modernized and well appointed. The bed was comfortable.

Miinukset: Parking situation.

Plussat: Very pretty historic site!

Miinukset: While there is an elevator, there are still some stairs. You’ll need to ask for a room with no stairs.

Plussat: Location and the restaurant was small but full of character and great food.

Plussat: Location was great for art museums and downtown attractions we wanted to see. Driver of shuttle was great source of information regarding history of the area. We really enjoyed his information. Great restaurants nearby.

Plussat: Friendly stuff and lovely interior.

Miinukset: There is nothing.

Plussat: Loved the history and ambience

Miinukset: The room above our room was so loud, making it hard to sleep and it was just them walking around I think. The floor/ceiling was just too thin I think. The hotel has so much potential, just needs updating and a good designer

Plussat: History of the Inn

Miinukset: Rooms could perhaps have better lighting.

Plussat: The front desk staff and others working there were extremely nice and helpful.

Miinukset: No airport shuttle. The ad promised a shuttle but it only travels within 2 miles of the hotel. no restaurant or bar. Apparently coming soon. my hotel room wall had a very large crack with wallpaper hanging off it. The room was not properly vacuumed.

Plussat: Architecture, charm of building, size of suites

Miinukset: Loud group of adult males on sidewalk outside Linden, 10 pm to 1 am., cursing, yelling loudly

Miinukset: Manager don’t know how to treat their customers after all they are in hospitality business. Manager needs more training to deal with customers and hospitality.

Plussat: Very clean accommodations and wonderful staff!

Miinukset: Great hotel

Miinukset: Event Saturday night . No parking for hotel guests when returned to Hotel at 9:30pm.

Plussat: Very clean

Miinukset: Pool wasn't heated enough. Very cold.

Plussat: It is next to a small lake with a walking trail.

Plussat: Nothing.

Miinukset: The shower leaked bad. The only thing “fancy” was coffee stirrers. For $200 a night, the “vip lounge” breakfast should be free. Oh wait, the break fast was lame. Also, the lounge is on the 7th floor, so if you are on the 6th floor, you have to insert your room key card into the elevator to gain access, but by the time the key card works and you push “7”, the elevator goes all the way down to the first floor to get people. Don’t stay here. A $90 Comfort Inn is WAY better. Actually, sleeping in your car is better. My stay was a total of 4 hours, and I was disgusted at the quality.

Plussat: The convenience to the highway and the surrounding stores and shops

Plussat: Our room (432) had flooded presumably from the AC unit. Walker (checked us in & responded to our 1st front desk call) was not the nicest guy. He seemed to be in a bad mood from check in on... Matthew the manager who then came on was incredibly helpful! you were full due to Parents weekend and the only alternative room was a handicapped one and a step down category wise. We took it as the water had gotten worse in the carpet and were comped the 1st night. Matthew handles the situation so well even though we were disappointed in the room we ultimately ended up in. We are Bonvoy members and have stayed at your property several times a year since 2011.

Miinukset: Some of the staff were less than accommodating.

Plussat: Didn't eat breakfast

Miinukset: I was woke up in the middle of the night hearing a dog bark down the hall. I gave instructions I didn't want to be near pets.

Plussat: The security features that have have key for the elevator to get to your room makes you feel safer

Plussat: It was wonderful. Convenient location. Easy check in and out. Very clean comfortable rooms. Delicious food in the restaurant.

Plussat: Nice place, nice room, friendly and polite staff.

Miinukset: Food at restaurant was overpriced and not very good. Water pressure wasn’t great.

Plussat: The facility was somewhat new looking, but it was dirty. The hallways were layered with small pieces of trash as if the staff had forgotten to vacuum for several weeks. Just little signs that facility did not care about the details. Completely the opposite of what was expected from a Hyatt and definitely not what was expected from the price of the room. I have seen cleaner Red Roof Inns that had more pride in their location. A true disappointment.

Miinukset: Dirty

Plussat: Location

Miinukset: Was not anywhere as nice as the other Hyatt's that I have stayed at!!

Plussat: Love the location! Right near a mall, lots of stores and restaurants in walking distance!

Miinukset: There was hair that didn’t belong to us in the shower, didn’t feel very clean. The breakfast wasn’t the best either, none of the servers seem to enjoy their jobs, and I think it showed in the food.

Plussat: The location was convenient to local shops and restaurants.

Miinukset: It was a little difficult to find at night.

Plussat: Great breakfast and staff was great as well.

Plussat: Location

Miinukset: Room was not clean. There was a yellow stain on the sheet and hair in the shower!!

Plussat: The location (part of the Short Pump mall) is great with mall parking, visible from the property windows.

Miinukset: The first room I was given smelled of cigarettes. I requested an alternate room. The second room wasn’t cleaned thoroughly. Thick dust on lamp cables, hair near the pillow on the bed, dust on drawers.

Plussat: The bed was soft!!!

Plussat: The breakfast was phenomenal. The staff was very friendly. The hotel itself like the lobby and exercise room are very nice. Excellent location with it being part of the Town Center shopping.

Miinukset: The rooms themselves are a little tired and seem like they need some updating or sprucing up. Our only other complaint is that our room never got cleaned the day after our first night there.

Miinukset: Smell in the room

Plussat: Unbelievable location! This will now be a vacation destination in itself for us!

Miinukset: Absolutely nothing!

Plussat: Breakfast was delicious. Room very nice, bed comfortable and staff very friendly!

Miinukset: What’s not to like?