The Chester Grosvenor

The staff and the breakfast

It was beautiful, clean and luxurious. The staff were very friendly & helpful. An added touch that they would park the car for you - made a big difference on a busy saturday. The food in the Simon Radley restaurant was lovely and the staff were great. We had a fab time.

The bed was awesome

All good

We were a little disappointed with our room - we stayed in the classic suite and have stayed in many 4 star hotels which have far nicer rooms.

I was upgraded to the Presidential Suite which is normally £1400 per night. Amazing hotel!!!!

Polite and helpful staff, beautiful room, excellent food and facilities. Everything you should be entitled to expect from a 5star hotel.

The breakfast was superb. Both food and service were exceptional.

The room was dark. The weather was bad and therefore the light outside was poor, but I was unable to find a position where I could sit and read comfortably. There was not a light which I could sit under.

We were celebrating our Silver Wedding - this was a last minute deal and we managed to secure a room for about 50% less of normal rate - on arrival the staff were attentive and after we told them about our Silver Wedding a small complimentary cake was left in the room. We had an automatic upgrade to i think a Classic Deluxe room, which was amazing. This is truly a 5 * hotel, and although only for one night - it lives up to everything described on their website - Amazing...

The only thing i would say - is we were not told very much about the SPA facilities, it was a case of find out for yourself - but as we were only in the hotel for one night it wasnt really an issue.

Excellent customer care in every way. Always ready to help but not intrusive.

Nothing