Chester hotellia

Plussat: From initially entering the hotel we were made to feel special. The staff team cannot do enough for you. Everything is top quality including a wonderful breakfast but the customer service skills are exceptional. We will certainly be back for more. Thanks to everyone who made our stay so memorable- David and Odette

Miinukset: It would be impossible to find any fault with this hotel. It really is exceptional.

Plussat: The staff was efficient, friendly, and accommodating -- very gracious! The breakfast was delicious and the service was outstanding. The parking was very convenient, and we were close to restaurants.

Miinukset: The beds could have been more comfortable.

Plussat: Wonderful stay, from arrival to departure. The Stone Villa team made you feel at home. Nothing was too much trouble. Brilliant breakfast, lots of choices. Comfortable beds. Just fantastic from start to finish.

Miinukset: Can’t think of anything negative at all.

Plussat: Friendly welcome , comfortable rooms, amazing choices for breakfast, fab location definitely return

Miinukset: Nothing we didn't like

Plussat: Welcome and comfort and attention to detail.

Plussat: Couldn't fault anything! Would highly recommend. Very clean and comfortable with delicious breakfast. Thank you for a fab stay.

Miinukset: Nothing

Plussat: Everything, they’ve thought of everything! So many nice little touches. Nothing is too much trouble even popping out to get us soya milk with breakfast. We will definitely be returning.

Plussat: Location was perfect, room was great and staff was all very friendly and welcoming

Plussat: Rooms are lovely top floor apartments are cold though and the top of the beds need a good dust. Staff are lovely and very helpful

Miinukset: That it’s an apartment

Plussat: The property itself is roomy, homely and comfortable. This was our second stay at this property and won’t be our last! It has everything you need from warmth to comfort to being at home and being in luxury and that is exactly what this property has to offer!

Miinukset: Nothing to fault. Perfect.

Plussat: Very clean and friendly staff perfect location will be using it again

Plussat: Spacious rooms. Comffy bed

Miinukset: Funny smell in the bathroom

Plussat: Location very central. Breakfast very good value.

Miinukset: Needs rooms upgrading but believe they are doing this

Plussat: Close to everything

Miinukset: Could have been warmer

Plussat: Paula was very helpful when parking our car. Room was comfortable. Breakfast was excellent. Very close to lots of pubs and restaurants. Will come again.

Plussat: Everything

Plussat: The location was excellent - within easy walking distance of everything but not too noisy. Even car parking was convenient. The hostess left us alone when needed, but lovely and friendly when we wanted to chat. The room was spotless and comfortable. We'd definitely hope to stay again if we return to Chester.

Plussat: Lovely host close to centre without the close to centre price. Lovely modern room excellent breakfast would definitely go again.

Miinukset: It would have been nice if it had a bar inside but we knew it didn’t.

Plussat: Comfy beds......so comfy we overslept!

Plussat: Friendly staff, food excellent. When heater broke brought us replacement straight away.

Miinukset: Parking area too small.

Plussat: A great service provided by mark. We have no hesitation in recommending Chester Brooklands Bed & Breakfast

Miinukset: Nothing comes to mind. This is a well developed bed & breakfast accommodation which knows how to give exceptional customer service to its customers.

Plussat: Very friendly owner & helpful. Great breakfast.

Miinukset: Mattress rather tired, uncomfortable for us. Tele too small to high.

Plussat: First and foremost a lovely welcome from the hosts. Lovely and clean, nice and local to some great food outlets great location for access to the city.Mark and Remina where very helpful and very knowledgeable of the local area. It was a complete pleasure to stay there and nothing was too much trouble

Plussat: Nice comfortable room and amazing breakfast. Would deffinatly recommend this place.

Miinukset: N/A

Plussat: Made very welcome by host, Mark was most helpful. Easy to find, off street parking. Lovely house. Excellent breakfast too.

Plussat: Very nice room with a great breakfast

Plussat: Car park space Large room

Miinukset: Breakfast poor

Plussat: Lovely place. Clean . Friendly. Lovely story to the building. Great breakfast

Miinukset: Faultless

Plussat: Quality..

Plussat: Very welcoming owners, friendly and helpful. We were provided with a well furnished cosy room. I can not fault our stay, everything was perfect and we'd definitely stay again. A*** 10/10

Plussat: Breakfast was great and location was not bad, very near the train station and around 15 minute walk to city centre.

Miinukset: Everything was very good. There was nothing I didn't like.

Plussat: Absolutely brilliant, so spacious, clean and comfortable

Miinukset: Nothing to not like!

Plussat: Decor, breakfast and dining room were all fabulous.

Miinukset: Check in time range is narrow.

Plussat: The staff were amazing. Really helpful and really nice people. The room itself was immaculate. Breakfast in the morning was gorgeous. I can't recommend this place enough. We will definitely be back.

Miinukset: Everything was perfect!

Plussat: The views and rooms were lovely.

Plussat: As a regular visitor over the New Year's Eve Period, the pheasant excels as usual. Great accommodation, great staff, great food and drink and an ambiance expected from a high quality English Inn.

Miinukset: No issues to raise

Plussat: fab breakfast

Miinukset: the bathroom

Plussat: Location is lovely.

Miinukset: Bed and pillows very hard and uncomfortable. No hot water to shower in the morning. Found an empty wine bottle in bottom drawer of bedside cabinet so room not cleaned very well. Breakfast was ok but service was slow !however there were no pastry’s or yoghurt and when we asked the waiter he basically said they’ve all gone so you can’t have it. Because they were aware how many guests were staying for breakfast you would think they would have enough food ?

Plussat: Location and the food in the restaurant & breakfast . The staff were all lovely as was the restaurant , several fires going, one real others very good imitation . Great to walk into on a cold evening , very welcoming .

Miinukset: The room was dated and the furniture was tired . The bed was uncomfortable , you could feel the lumps & bumps , a mattress topper would solve this . The bathroom was also very dated , but not very clean , like the bedroom . The shower rail was rusty, soap dispensers had been taken off in two places & the red wrall plugs left sticking out , which could be taken out and filled in quite easily .The wooden toilet seat was to big ( thick ) to enable both parts to be put up for my husband . Because of this I would say it was not good value for money , but based on the room , not the property as a whole . I understand some rooms have been refurbished , which would alter the score dramatically, as long as they were cleaned properly.

Plussat: Fabulous stay - comfortable, clean and stylish rooms. Excellent food, friendly staff and great with the dogs.

Miinukset: Nothing

Plussat: Lovely surroundings and really helpful and pleasant staff, breakfast was great, as was the evening meals

Miinukset: Nil

Plussat: Room and in particular the bathroom was great.

Miinukset: Have to say and maybe does not apply to all staff, but first day no one around at breakfast and then as we ordered and waited others walked in, the staff member with a choice many tables comes and take a setting from our table

Plussat: The luxury, lovely pool, the cleanliness, the choice of places to eat, the beautiful stylish bedroom, fact I was upgraded, friendly staff.

Miinukset: Pool, pool area n changing rooms weren’t warm enough. There weren’t enough loungers around the pool.

Plussat: The hole experience

Miinukset: Nothing

Plussat: Good attentitive staff,could not do enough for you,excellant service given in the palm court bar and finding area,also well mannered in the bar area.

Plussat: comfortable and warm

Plussat: Everything was great ]

Miinukset: Wfi not very good

Plussat: Fantastic hotel, the staff were helpful, polite and made us feel very welcome. Our meals in the restaurant were delicious, with plenty of great options to choose from.

Plussat: Very impressed

Plussat: Everything was excellent especially the Sunday Lunch

Plussat: Nice setting, excellent staff, good breakfast selection

Miinukset: Rooms not very sound proof. Noisy fridge, I unplugged it .

Plussat: As always the use of the spa and swimming pool is amazing, the room was beautiful in the court yard, it was close by to main hotel also which was a luxury. We treated ourselves to an afternoon at the new spa... out of this world!!! We loved it!

Miinukset: On the first and second day there was an issue with wifi and network service. Having a sick relative at home, was a constant worry that they may not be able to get through to us. Also it was my birthday on 18th and I had to go completely off site to receive any calls and texts. Made it a very stressful day and couldn't relax properly. After phoning reception to enquire what had happened we were told an email had been sent to IT. But then didnt recieve any other communication to let us know when it would be back on.

Plussat: Location was great, room was excellent, food and drink was great. in all, superb venue

Plussat: Lovely hotel with fabulous grounds to walk in. Very pleasant staff and good food

Plussat: The food was excellent with the best customer service I have had for a while. The location is brilliant, being opposite the church & close to the shops. It is easy to drive from there into the city centre.

Miinukset: The gate is very narrow, & extremely difficult to get out of the parking space by it with a long car. Also when other guests, two of them, parked their cars across the 4 spaces - I ended up having to park on the road. Not nice for a woman on her own late at night.

Plussat: Great location, friendly staff good size room for the 4 of us great value for money.

Miinukset: Having to go to a different hotel for breakfast, it was worth the short walk.

Plussat: It made the wife happy! Helpful staff, excellent breakfast, lots of snacks for the kids, good parking, relaxed atmosphere, good location, cheap city parking, were able to arrive early.

Miinukset: WiFi was sluggish (BT). would prefer semi skimmed milk in fridge rather than capsules, but that’s me being fussy and at least there was a fridge

Plussat: the room was clean, staff was very friendly, very close to city centre. we walked there.

Miinukset: taps in toilet are still old style, one tap for hot and one for cold water.

Plussat: The room was spacious and nicely furnished and decorated. All areas including the bathroom were clean. The complimentary snacks and chocolates were a nice touch. Breakfast was served promptly and was well-cooked. Great hospitality all round.

Miinukset: The shower was somewhat lacking in power. It would be great if warm milk could be offered with the coffee served at breakfast. When requested however, the staff were happy to provide it.

Plussat: Beds were made up in our 2 day stay and crisps and drinks refilled. Free tea and coffee from machine Downstairs. Had to walk to hotel 2 doors up for breakfast but couldn't fault the service or food. 5 minutes from Hoole pubs and restaurant ts, 15mins from Chester so location very good. Cheshire oaks a 10 minute drive

Miinukset: After speaking to the manager we Learnt that he had only just taken on the premises. Needs a little work tbf as decor was a little tired with sticker above bed falling off wall, cracks in ceiling and bathroom shower leaking on floor and door stiff. Basic rooms but not bad for price. Had booked a annexe with extra large bed but we were put in upstairs room.

Plussat: Nice extra touches like complimentary snacks and drinks in the room. Choccy on your pillow! Really nice owner.

Miinukset: The shower was a little weak.

Plussat: The room was lovely and cosy and the bed was very comfy had a very nice stay.

Miinukset: Unfortunately the lady that checked us out wasn’t very friendly.

Plussat: Staff were very friendly - the breakfast was delicious! Lovely clean room and en suite. Easy to walk to the city centre and explore the sights of Chester.

Miinukset: The only possible criticism is that the pillows were very soft - you sunk into them. This is only an issue as I prefer a firm pillow for better neck support as I crick my neck quite easily.

Plussat: Great food. Polite friendly staff Nice clean modern room

Miinukset: Nothing

Miinukset: Breakfast not good.